Reviews Analyzed
20
We Collect & Analyze Reviews
LuisaViaRoma
Experiences & Reviews
LuisaViaRoma is an international luxury fashion retailer and e-commerce platform based in Italy, offering designer clothing, bags, shoes and accessories. Shoppers use its website for seasonal sales, brand selection and international shipping. Consumers researching reviews typically look for information about delivery speed, shipping costs, customer service and returns policies.
Overview & Key Metrics
Positive Sentiment
65%
Latest Review
28d
Overall Rating
3.7
Our Analysis
๐ฏ
Service quality
Many reviewers report fast deliveries, careful packaging and timely orders, but an equal number describe delays, missed shipments and problematic warranty handling.
Share of mentions
Mixed
22%
๐ฐ
Value for money
Some customers note strong pricing, discounts and duty savings; others complain about high shipping fees, paid express charges not honored, and refused refunds.
Share of mentions
Mixed
15%
โก
User experience
Site navigation, checkout and product selection are often praised, while a minority cite unclear delivery information and unmet shipping-time expectations.
Share of mentions
Mixed
9%
๐ง
Product quality
Most purchasers say items arrive as described and well packaged; a small number report product defects (e.g., cracked leather) and related warranty disputes.
Share of mentions
Strong
8%
๐
Communication
Some reviews praise helpful customer care, but many more describe unresponsive or robotic replies, bounced emails and poor follow-up on claims.
Share of mentions
Weak
15%
โญ
Overall experience
Overall impressions are split: repeat customers report positive experiences, while a notable minority report delivery failures and unsatisfactory support.
Share of mentions
Mixed
31%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Great experience
"I've order two bags on different occasions, one The Row tote and a Valextra bag. Both were delivered amazi..."
Cle
Trustpilot
Oct 01, 2025
Featured for: fast delivery, saved duties
I had a great shopping experience withโฆ
"I had a great shopping experience with LuisaViaRoma. The website is easy to navigate, the selection of luxury items is impressive, and the checkout..."
NCM
Trustpilot
Oct 01, 2025
Featured for: smooth checkout, well packaged
Another negative experience
"EDIT: The product was purchased from you. This does not absolve you of any responsibility. I have dealt with various brands and have never had a warra..."
Paweล Antoszewski
Trustpilot
Oct 01, 2025
Featured for: warranty denied, cracked leather
Avoid this company at all costs!!
"Avoid this company at all costs!!! Worst customer service Iโve ever experienced. I bought a pair of shoes on sale last Friday morning, planning to use..."
SJ
Trustpilot
Oct 01, 2025
Featured for: delayed shipping, unhelpful customer service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Quotes shortened ยท As of: October 2025
N
NCM
trustpilot.com
Oct 01, 2025
I had a great shopping experience withโฆ
I had a great shopping experience with LuisaViaRoma. The website is easy to navigate, the selection of luxury items is impressive, and the checkout...
C
Chao
trustpilot.com
Oct 01, 2025
Good Experience, but expensive shipping fee
Overall the shopping experience was fine, the website is clear and the product selection is good. However,...
Z
Zoha Rahman
trustpilot.com
Oct 01, 2025
Iโve always shopped at LUISAVIAROMA
Iโve always shopped at LUISAVIAROMA. Good...
P
Paweล Antoszewski
trustpilot.com
Oct 01, 2025
Another negative experience
EDIT: The product was purchased from you. This does not absolve you of any responsibility. I have dealt with various brands and have never had a warra...
M
Marina LT
trustpilot.com
Oct 01, 2025
I canโt recommend ordering here
I canโt recommend ordering here at all. Very bad experience from the beginning to the end. Especially with the customer service department which is ve...
C
Cle
trustpilot.com
Oct 01, 2025
Great experience
I've order two bags on different occasions, one The Row tote and a Valextra bag. Both were delivered amazi...
A
Alessandro Intrieri
trustpilot.com
Oct 01, 2025
Best store online
...
G
Georgia
trustpilot.com
Oct 01, 2025
Products never arrived and no contact!
Products never arrived and any customer se...
U
Ulyana
trustpilot.com
Oct 01, 2025
All good
...
L
Lorenzo Crippa
trustpilot.com
Oct 01, 2025
Great company
Great company, I have been buying from them for more than 5 years and I have always had a great experie...
A
Albert Radulescu
trustpilot.com
Oct 01, 2025
Good prompt service overall.
Good prompt service overall. I managed to get a pair of shoes at an amazing price, less than half what they usually cost in the UK, and this model was...
A
Agni Shialarou
trustpilot.com
Oct 01, 2025
Perhaps my favourite website to shopโฆ
Perhaps my favourite website to shop from. The prices are always better than anywhere e...
A
Art
trustpilot.com
Oct 01, 2025
โฌ26 for delivery
โฌ26 for delivery, order placed 13/8 Order not shipped yet. LVR used to ship the next day of t...
P
Preethi Winfried
trustpilot.com
Oct 01, 2025
Extremely disappointed
Extremely disappointed. Ordered a handbag (over eur 1000), paid EUR 26 for shipping and over 48 hours after ordering it, it hasnโt been shipped yet. E...
D
Debora
trustpilot.com
Oct 01, 2025
Great service
I have been a client for more than 15 years. The shipping was almost...
L
Lida Brain
trustpilot.com
Oct 01, 2025
Wide range of brands and great seasonalโฆ
Wide range of brands and...
D
Doruk Hakkฤฑ
trustpilot.com
Oct 01, 2025
Very good quality
...
S
SJ
trustpilot.com
Oct 01, 2025
Avoid this company at all costs!!
Avoid this company at all costs!!! Worst customer service Iโve ever experienced. I bought a pair of shoes on sale last Friday morning, planning to use...
T
Thรฉo
trustpilot.com
Oct 01, 2025
parfait !!!
...
s
simon korn
trustpilot.com
Oct 01, 2025
LVR still refusing refund of Express shipping fee โฌ10 extra
I paid โฌ10 extra for 1/2 days express delivery. After a week the items still had not been shipped. LVR excuse was that this was a busy sale period. I...
Conclusion
Reviews show a mix of strong positives and clear service issues. Many customers praise LuisaViaRoma for competitive pricing, fast delivery and careful packaging, with repeat buyers citing long-term satisfaction. At the same time, several reviewers report high shipping charges, unmet express delivery promises, and problems with warranty handling or unresponsive support. Prospective buyers should weigh reported savings and quick shipments against occasional communication and returns issues; check shipping options and the storeโs express/refund policies before purchasing.