Reviews Analyzed
21
We Collect & Analyze Reviews
Lulu and Georgia
Experiences & Reviews
Lulu and Georgia is an online home furnishings retailer selling furniture, rugs, lighting and decorative accessories through its e-commerce site. The brand offers a curated range of contemporary and vintage‑inspired pieces and provides delivery options that can include white‑glove assembly for large items. Shoppers find the assortment across categories typical for direct‑to‑consumer furniture and decor retailers.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
28d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Reviews commonly report delayed shipments, assembly or delivery failures, and slow or absent proactive support; a few issues received follow‑up.
Share of mentions
Weak
21%
💰
Value for money
Multiple reviewers question pricing relative to quality or service, citing high prices with defective or mismatched items and limited compensation.
Share of mentions
Weak
17%
⚡
User experience
A small number of reviews call out weak support channels and inconsistent chat responses; limited direct phone support and incorrect ship estimates frustrate customers.
Share of mentions
Mixed
3%
🔧
Product quality
Frequent reports of damaged, defective or incorrect parts, color/finish mismatches, and construction issues; isolated positive notes about unique items.
Share of mentions
Weak
22%
📞
Communication
Most reviewers describe slow, email‑only communication, inconsistent answers, and delayed replies; occasional agents later resolved specific cases.
Share of mentions
Weak
13%
⭐
Overall experience
Overall impressions are largely negative: persistent delivery delays, product problems, and slow customer responses leave many customers dissatisfied.
Share of mentions
Weak
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Console Table
"Love the quality of their console tables. Even though my order took a little extra time to be received, it was a very unique console table that I couldn’t find anywhere but through this company, so I can only imagine it was a back- order issue. But all in all, I’m in love with the purchase. I appreciate the quality of the product and the understanding of the customer service when I need to make changes! They were very responsive and helpful. Overall, excellent service and and easy to deal with customer service. Will buy from this company again for sure"
Rose Harrington
Collected.reviews
Nov 08, 2021
Featured for: Positive product and service example
Table came without hardware- solution “figure it out”
"We recently purchased the Rutherford Round Dining Table from Lulu & Georgia, along with their white glove delivery service. Unfortunately, the table a..."
Eduardo Miranda
Trustpilot
Oct 01, 2025
Featured for: Missing hardware, white‑glove failure
Customer Service Gaslit Me
"I would strongly caution potential buyers from purchasing items from this company. Be prepared that if you receive a product with a significant flaw,..."
Ellie Metheny
Trustpilot
Oct 01, 2025
Featured for: Rug shedding, dismissive support
Shipping delayed and delayed and delayed
"Ordered two chairs, total price of $2,700 after tax and shipping. Order date was beginning of May, with an 8-10 week shipping date. After multiple del..."
Charlotte
Trustpilot
Oct 01, 2025
Featured for: Long shipping delays, partial refund
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Eduardo Miranda
trustpilot.com
Oct 01, 2025
Table came without hardware- solution “figure it out”
We recently purchased the Rutherford Round Dining Table from Lulu & Georgia, along with their white glove delivery service. Unfortunately, the table a...
K
Kat
trustpilot.com
Oct 01, 2025
Do not order from Lulu and Georgia
I have never left a review but the experience I have had with Lulu and Georgia has truly been terrible. I ordered a bed in early June, with the estima...
K
Kaycee Walton
trustpilot.com
Oct 01, 2025
Regret spending money here
Lulu and Georgia takes anywhere from 2 days to a week to reply to customer service issues, and does not have a phone number to contact a human. Someti...
C
Chelsea
trustpilot.com
Oct 01, 2025
Bed arrived with two left sides and no right!
I waited four months to receive the Neve Bed from Lulu & Georgia and paid for white glove delivery to have the bed built on arrival, only to receive t...
A
Abby
trustpilot.com
Oct 01, 2025
Color/fabric completely off
I rarely write reviews but was pretty taken aback by the extremely poor quality of a (very expensive!) quilt I recently purchased. On the site, the qu...
I
Iwan Gunawan
trustpilot.com
Oct 01, 2025
do you have Whats Apps number ?
do you have Wha...
C
Charlotte
trustpilot.com
Oct 01, 2025
Shipping delayed and delayed and delayed
Ordered two chairs, total price of $2,700 after tax and shipping. Order date was beginning of May, with an 8-10 week shipping date. After multiple del...
K
Kim
trustpilot.com
Oct 01, 2025
Extremely poor customer service
Update: Since posting this trust pilot review a Lulu and Georgia customer care specialist contacted me and apologized for the delays in responding to...
A
Alexa
trustpilot.com
Oct 01, 2025
Damaged table on arrival
UPDATE: After the first customer service agent refused to help after multiple emails back and forth for days. A second agent reached out to me after s...
v
victoria johnson
trustpilot.com
Oct 01, 2025
Poor Customer Service
I really wanted to love this shelf, but the photos are incredibly misleading — it doesn't sit flush against the wall, and the scale looks totally diff...
N
Noor Papuga
trustpilot.com
Oct 01, 2025
Lulu and Georgia is an absolute joke
Lulu and Georgia is an absolute joke. I have been given false expectations from both the design team and support team with respect to estimated ship d...
Z
Zoe Elizabeth
trustpilot.com
Oct 01, 2025
The blanket I ordered looked nothing…
The blanket I ordered looked nothing like the photos, and was of subpar quality. It also took a very long time to ship, and came in no packaging. Unfo...
M
Mike Brawner
trustpilot.com
Oct 01, 2025
Shipping dates are Bait and Switch
We have ordered several furniture pieces for a project, and almost everything has been delayed WAY beyond the originally promised date. A chair promis...
E
Ellie Metheny
trustpilot.com
Oct 01, 2025
Customer Service Gaslit Me
I would strongly caution potential buyers from purchasing items from this company. Be prepared that if you receive a product with a significant flaw,...
H
Helen
trustpilot.com
Oct 01, 2025
Definitely NOT artisan skilled upholstery on sofa
I special ordered an upholstered sofa in lux performance velvet. The website claims the work is done by a skilled artisan. The sofa is really just a m...
M
Marcie S
trustpilot.com
Oct 01, 2025
Deceptive advertising or defective products
Lulu and Georgia should be ashamed of themselves. Either they have unrealistic definitions of what a “defective” product is, or they willingly engage...
G
Geejayt
trustpilot.com
Oct 01, 2025
Until they make it right
Until they make it right, I can't recommend this company - the couch showed up wrinkled, lopsided, and out of proportion with the pictures shown onlin...
G
GRN
trustpilot.com
Oct 01, 2025
DO NOT PURCHASE
DO NOT, I REPEAT, DO NOT PURCHASE A THING. Walk away. You will regret every penny spent and the hours upon...
B
Brittainy Mount
trustpilot.com
Oct 01, 2025
I bought the Lowry accent chair and the…
I bought the Lowry accent chair and the right arm at the bottom is...
A
Autiemac Mac
trustpilot.com
Oct 01, 2025
I purchased the Kirk Table
I purchased the Kirk Table. After eight months the table leg cracked in half. The table nearly fell on my daughter. I reached out the cus...
Conclusion
Across the provided reviews, common problems include prolonged shipping delays, missing or incorrect parts on arrival, and inconsistent or slow email‑based customer support. Several customers report white‑glove delivery failures (items unassembled or missing hardware) and quality issues such as defective upholstery, heavy shedding, or damaged goods. A small number of reviewers note that issues were eventually addressed by support agents, but many describe having to escalate or use payment protections. If you consider buying from Lulu and Georgia, confirm expected ship and delivery timelines in writing, ask about the availability of phone support or escalation paths, and document all delivery and condition issues immediately. For high‑value items, consider payment protection options and verifying return/refund and white‑glove policies before purchase.