Reviews often mention items arriving damaged, incorrect, or with poor finishing. Customers also cite waits beyond the advertised ship dates and trouble reaching support. A small number of reviews praise specific products and helpful email responses. Several reviewers say refund, replacement, and warranty requests were denied or never resolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery was stolen and company refused replacement or refund.
“We can offer no replacement or refund.”
Multiple items arrived damaged or poorly made and customer service gave no resolution.
“The quality is totally crap for the high price paid.”
Customer had multiple positive purchases and responsive email support.
“Five star customer service!”
High-quality, unique console table and responsive, helpful customer service.
“Love the quality of their console tables.”
Many reviews describe delivery problems and repeated shipping delays for both made-to-order and in-stock items. Several customers say they were charged at purchase but could not get timely fulfillment or cancel. A few mention orders becoming final immediately and only limited compensation when delays happened.
Multiple reviewers say the condition of what arrived did not justify the price, pointing to cheap materials and unexpected return fees. A handful mention small partial credits or partial refunds that arrived late and still felt inadequate. Positive value remarks are rare and usually tied to specific highly rated purchases.
Some reviews mention assembly hassles and poor fit, though these come up less often than shipping and quality issues. A few isolated complaints describe pieces that do not sit flush or arrive with missing hardware. Several reviewers stress that returns and cancellations were hard to complete or were refused.
Numerous reviews describe damaged items, manufacturing flaws, and finishes that look different from the photos. Customers mention structural breakage, rugs that shed, cracked parts, and misaligned upholstery. A small set praise well-made pieces, but quality complaints dominate.
Many customers describe support as hard to reach, with slow email responses and no phone option. Several reviewers say ship dates were inaccurate and kept getting pushed back without a clear new date. A minority ask for other ways to contact the company, such as WhatsApp.
Reviews show a sharp split between a few five-star experiences and many low-rated accounts of defects and poor service. Multiple reviewers describe warranty or refund requests left unresolved after receiving damaged or incorrect items. Positive overall experiences are uncommon and usually tied to specific purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Couch arrived wrinkled and out of proportion and return denied.
“the couch showed up wrinkled, lopsided, and out of proportion”
Reviewer strongly advises against purchasing due to poor experience.
“DO NOT, I REPEAT, DO NOT PURCHASE A THING.”
Chair arrived damaged with ripped arm and scratched wood panel.
“the right arm at the bottom is ripped”
Table leg cracked in half after eight months, posing safety risk.
“the table leg cracked in half”
Made-to-order delivery was repeatedly delayed with poor communication.
“They credited me 10%, but not worth the time wasted.”
Order shipped wrong item and customer service was slow and unhelpful.
“There is NO ONE to talk to.”
Customer service unresponsive and wouldn't provide order updates or cancellation.
“I have requested to speak to someone; no reply.”
Items arrive broken, refunds costly, and customer service lacks accountability.
“Worst company ever.”
Swatches and orders were delayed and company failed to communicate stock issues.
“My money was gone, but no response regarding shipping or stock issues.”
Swatches and orders were delayed and company failed to communicate stock issues.
“No response.”
Love the quality of their console tables. Even though my order took a little extra time to be received, it was a very unique console table that I couldn’t find anywhere but through this company, so I can only imagine it was a back- order issue. But all in all, I’m in love with the purchase. I appreciate the quality of the product and the understanding of the customer service when I need to make changes! They were very responsive and helpful. Overall, excellent service and and easy to deal with customer service. Will buy from this company again for sure
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lulu and Georgia sells home furnishings and decor online. Its catalog includes furniture, lighting, rugs, textiles, and decorative accessories in curated collections. Product pages usually show photos, material details, and care instructions. The brand offers ready-made items as well as customizable or made-to-order pieces. The website is the main sales channel and lists shipping and return details for each product.