Reviews often mention items arriving damaged, incorrect, or with poor finishing. Customers also cite waits beyond the advertised ship dates and trouble reaching support. A small number of reviews praise specific products and helpful email responses. Several reviewers say refund, replacement, and warranty requests were denied or never resolved.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery was stolen and company refused replacement or refund.
“We can offer no replacement or refund.”
Multiple items arrived damaged or poorly made and customer service gave no resolution.
“The quality is totally crap for the high price paid.”
Customer had multiple positive purchases and responsive email support.
“Five star customer service!”
High-quality, unique console table and responsive, helpful customer service.
“Love the quality of their console tables.”
Many reviews describe delivery problems and repeated shipping delays for both made-to-order and in-stock items. Several customers say they were charged at purchase but could not get timely fulfillment or cancel. A few mention orders becoming final immediately and only limited compensation when delays happened.
Multiple reviewers say the condition of what arrived did not justify the price, pointing to cheap materials and unexpected return fees. A handful mention small partial credits or partial refunds that arrived late and still felt inadequate. Positive value remarks are rare and usually tied to specific highly rated purchases.
Some reviews mention assembly hassles and poor fit, though these come up less often than shipping and quality issues. A few isolated complaints describe pieces that do not sit flush or arrive with missing hardware. Several reviewers stress that returns and cancellations were hard to complete or were refused.
Numerous reviews describe damaged items, manufacturing flaws, and finishes that look different from the photos. Customers mention structural breakage, rugs that shed, cracked parts, and misaligned upholstery. A small set praise well-made pieces, but quality complaints dominate.
Many customers describe support as hard to reach, with slow email responses and no phone option. Several reviewers say ship dates were inaccurate and kept getting pushed back without a clear new date. A minority ask for other ways to contact the company, such as WhatsApp.
Reviews show a sharp split between a few five-star experiences and many low-rated accounts of defects and poor service. Multiple reviewers describe warranty or refund requests left unresolved after receiving damaged or incorrect items. Positive overall experiences are uncommon and usually tied to specific purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was stolen and company refused replacement or refund.
“We can offer no replacement or refund.”
Delivery was stolen and company refused replacement or refund.
“We can offer no replacement or refund.”
Multiple items had manufacturing defects and company refused replacements or refunds.
“They have refused to replace or refund me.”
Multiple items had manufacturing defects and company refused replacements or refunds.
“They have refused to replace or refund me.”
Order not delivered after six months and refund still pending.
“I had still not received my order.”
Order not delivered after six months and refund still pending.
“I had still not received my order.”
Sofa delivery repeatedly delayed and purchase charged immediately.
“the purchase price gets charged full at the moment of purchase”
Sofa delivery repeatedly delayed and purchase charged immediately.
“the purchase price gets charged full at the moment of purchase”
Advertised lead time extended repeatedly with no clear ship date.
“The lead time on their site is a complete fabrication.”
Advertised lead time extended repeatedly with no clear ship date.
“The lead time on their site is a complete fabrication.”
Multiple items arrived damaged or poorly made and customer service gave no resolution.
“The quality is totally crap for the high price paid.”
Multiple items arrived damaged or poorly made and customer service gave no resolution.
“The quality is totally crap for the high price paid.”
Seller provided inaccurate shipping dates and ignored cancellation requests.
“the website stated it would be DELIVERED by December 22nd”
Seller provided inaccurate shipping dates and ignored cancellation requests.
“the website stated it would be DELIVERED by December 22nd”
Customer had multiple positive purchases and responsive email support.
“Five star customer service!”
Customer had multiple positive purchases and responsive email support.
“Five star customer service!”
Dresser quality felt cheap and returning it incurred heavy fees.
“The drawers don't extend all the way”
Dresser quality felt cheap and returning it incurred heavy fees.
“The drawers don't extend all the way”
Sideboard delivery failed, arrived defective, and company did not respond.
“I’ve been trying to contact lulu and Georgia for 5 days and have yet to get a response from them.”
Sideboard delivery failed, arrived defective, and company did not respond.
“I’ve been trying to contact lulu and Georgia for 5 days and have yet to get a response from them.”
Company treated orders as immediately final and refused timely cancellations.
“the order was immediately final”
Company treated orders as immediately final and refused timely cancellations.
“the order was immediately final”
Pendant light cracked within a year and company denied warranty support.
“Customer service said they won't do anything and their products are not warrantied.”
Pendant light cracked within a year and company denied warranty support.
“Customer service said they won't do anything and their products are not warrantied.”
Table arrived without correct hardware and customer service was unhelpful.
“the table arrived without the correct hardware”
Bed arrived with wrong part and communication about delays was poor.
“They sent a wrong part for the bed”
Customer service replies were slow and phone support unavailable.
“does not have a phone number to contact a human”
Bed shipped defective and white glove delivery couldn't assemble it.
“only to receive two left sides to the bed, and no right side”
Quilt color and material differed from photos and felt poor quality.
“the material was scratchy and cheap-feeling”
Reviewer asks whether company has a WhatsApp number.
“do you have Whats Apps number ?”
Multiple shipping delays extended delivery by months and offered minimal refund.
“my order MIGHT be ready to ship by the end of October!”
Ceiling light arrived shattered due to inadequate packaging and no padding.
“it was completely shattered”
Table arrived damaged and customer service offered delayed partial compensation.
“Damaged table on arrival, no expedited replacement, no compensation, and unhelpful communication.”
Shelf did not fit flush to wall and return request was denied.
“it doesn't sit flush against the wall”
Furniture arrived months late and customer support was unreachable.
“I can’t get ahold of anyone via telephone”
Blanket differed from photos, became pilled, and customer service wouldn't help.
“looked nothing like the photos”
Multiple delivery dates were repeatedly delayed and support was unhelpful.
“Shipping dates are Bait and Switch”
Rug shed excessively and customer service dismissed the issue.
“severe, unprecedented shedding”
Custom sofa showed poor upholstery workmanship and company refused responsibility.
“Fabric seams don't align with the cushion seams”
Coffee table color and finish differed from advertised images repeatedly.
“it was nowhere near close to the image of what I ordered”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Lulu and Georgia sells home furnishings and decor online. Its catalog includes furniture, lighting, rugs, textiles, and decorative accessories in curated collections. Product pages usually show photos, material details, and care instructions. The brand offers ready-made items as well as customizable or made-to-order pieces. The website is the main sales channel and lists shipping and return details for each product.