Many buyers say orders never arrived, items were wrong, and refund requests went unanswered for long periods. Several customers received damaged products or the wrong size. Others describe fast delivery, smooth exchanges, and responsive staff in a few cases. Overall, feedback pairs frequent order-and-refund breakdowns with occasional examples of strong service.
Examples from available reviews (Nov 2021 – Feb 2026).
Never received ordered items and cannot get replies or refund.
“I will NEVER receive my items or my money back”
Ordered leather orthopaedic shoes but received poor wrong-size plastic shoes.
“I received size 5 plastic shoes very poorly made.”
Company provided excellent service cleaning a difficult item.
“Brilliant service, going above & beyond to clean a difficult item.”
Quick response for sizing and next-day delivery with excellent communication.
“Super fast delivery amazing coms!!!”
Several positive reviews mention quick exchanges, fast cleaning, and polite support. Other customers describe service requests around returns and refunds that never get resolved. The good service stories sit alongside these unresolved cases rather than outweighing them.
Some buyers say prices feel fair and the branded items seem authentic for what they paid. Others say value drops when the item arrives wrong, damaged, or low quality. Positive value notes appear, but complaints about what people received show up more often.
Some customers say it was hard to contact the site or access content, and one person could not open posts. A few buyers say the experience improved with new or responsive staff. Usability complaints appear less often than communication issues, but they still come up.
Multiple buyers report items arriving stained, frayed, poorly made, swapped for plastic substitutes, or in the wrong size. Others say jumpers, windbreakers, and branded items met expectations. Quality issues recur and often lead to returns.
Many buyers report emails not answered, phone calls ignored, and no updates on refunds. A smaller group mentions quick replies and clear sizing guidance. The main communication problem is silence around wrong items and refunds.
Experiences split between unresolved orders and prompt, helpful support. Several reviews warn about missing deliveries and chasing refunds, while others point to fast delivery and exchanges that worked. Overall, the pattern is ongoing operational problems with a few strong outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Never received ordered items and cannot get replies or refund.
“I will NEVER receive my items or my money back”
Customer received hideous sandals and feels ripped off without responses.
“I WAS SENT THE MOST HIDEOUS SANDALS”
Ordered leather orthopaedic shoes but received poor wrong-size plastic shoes.
“I received size 5 plastic shoes very poorly made.”
User cannot open other posts and believes discrimination is occurring.
“I can’t open or read any of them.”
Received wrong used item, returned it, and was not refunded.
“sent wrong item that was used”
Company provided excellent service cleaning a difficult item.
“Brilliant service, going above & beyond to clean a difficult item.”
Customer never received their order and advises not to purchase.
“I’ve never received my order”
Returned order months ago but still not refunded or responded to.
“would be refunded within 5 days. Still no joy.”
Backpack handle became loose and frayed shortly after purchase.
“backpack handle becoming loose and freyed.”
Waited weeks for delivery, wrong size received, and no refund or responses.
“no updates no emails answered nobody ever answered phone”
New management provided an amazing, satisfying customer experience.
“The new team is amazing to work with!”
Quick response for sizing and next-day delivery with excellent communication.
“Super fast delivery amazing coms!!!”
Company replaced coat promptly after exchange and customer is delighted.
“All arrived quickly and I’m delighted with my purchase.”
Wrong items sent and agreed postage refund not received yet.
“wrong item sent then wrong size sent.”
No email responses and item not received after one month.
“No answer at emails no body cares about the message or to reply”
Site is unresponsive and has no customer service to answer.
“NEVER ORDER NO CUSTOMER SERVICE TO ANSWER”
Ordered authentic kids designer items that arrived as described and affordable.
“My order came as described.”
Received wrong item, returned it, and has had no response after many contacts.
“I sent the item back on the 1st of November and haven’t heard anything yet.”
Customer received fast delivery and quick email response, satisfied.
“they were delivered 1 day later and fast response to my email”
Customer happy with product quality and will order again.
“Good quality”
Good price and quick delivery for windbreaker, customer very happy.
“Fantastic price for On running windbreaker!”
Customer still has not received their items.
“Still haven't received my items”
Products were good quality with swift delivery.
“Good quality products and swift delivery service 👌🏽”
No customer service response and order not received after one month.
“Customer service is non existent.”
Waiting six weeks for a refund and receiving no responses.
“I have been waiting for a refund for six weeks”
Received wrong item and experienced no communication or contact.
“No communication and wrong item delivered.”
Could not contact customer service and received delayed wrong-size order.
“Impossible to contact customer services”
Wrong size delivered, late, and no customer service response.
“Wrong sized item delivered, late”
Order canceled with refund and no explanation or contact provided.
“they refunded me the money.”
Partial delivery received and still awaiting remaining items without email updates.
“only the joggers has been delivered and I am still awaiting delivery of the shorts”
Shirt arrived stained and poorly packaged, and customer awaits refund.
“the shirt had obvious yellow stains around the neck.”
Wrong item sent and company won't reply to emails.
“Sent wrong item out and won’t reply to emails”
No communication about return and awaiting refund after a week.
“No communication re return of product”
Reviewer believes website is a scam and will contact trading standards.
“Website is a scam”
No updates about order and promised refund after enquiry.
“I never received any feedback or communication”
Customer reports good customer service.
“Good customer service”
Advertised items differ and order not received after a month.
“advertising one thing and posting out a different size”
Did not receive paid items and received no responses to queries.
“Never received the items I paid for”
Received wrong size and couldn't reach shop or get contact despite return.
“I ordered small size ended up getting medium size.”
Ordered through third party but received no communication; item became out of stock.
“I had no communication from maison threads”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Maison Threads runs an online shop selling apparel and accessories. The website shows product pages with photos, size information, and material details for clothing, footwear, and bags. Customers order through the online checkout and pay using standard online methods. The company ships orders, offers tracking options, and lists a returns process.