Reviews Analyzed
21
We Collect & Analyze Reviews
Maison Threads
Experiences & Reviews
Maison Threads is an e-commerce fashion retailer selling designer and contemporary clothing and footwear. Consumers researching the company should verify the seller’s current shipping, returns and contact policies on the official website and use payment protection when purchasing. When checking reviews, look for details on delivery, returns, item authenticity and customer-service responsiveness to inform buying decisions.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
23d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Reviewers report both fast, careful delivery and frequent service failures: late or missing items, wrong shipments, and delayed refunds.
Share of mentions
Mixed
23%
💰
Value for money
Some shoppers cite good prices and deals; others say items were poor quality or misrepresented and not worth the cost.
Share of mentions
Mixed
9%
⚡
User experience
Ordering and sizing help are praised by some; a few users report site access problems and difficulty reading or interacting with posts.
Share of mentions
Mixed
5%
🔧
Product quality
Several buyers received authentic, well-made items; many report wrong, used, faulty goods or sizing mistakes requiring returns or replacements.
Share of mentions
Mixed
15%
📞
Communication
Some customers received prompt replies and personal calls, but many more report unanswered emails, ignored refund requests and limited customer support.
Share of mentions
Weak
20%
⭐
Overall experience
Experiences vary widely: positive purchases and quick resolutions exist alongside numerous reports of non-delivery, incorrect items and unresolved refunds.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Kenzo jumpers
"I very rarely write reviews but I stumbled across Maison Threads website and I think it is a very good place to buy (men) clothes chosen from a wide range of suppliers and prices. Recently I ordered 3 Kenzo jumpers and I just wish I had more money to spend on clothes. I couldn’t be happier with the quality of items, their price range, and excellent delivery times. The clothes were carefully wrapped also. An excellent site that makes buying easy and enjoyable.I really loved the concept and the ordering process. Would gladly recommend Maison Threads to friends and family and will definitely be buying from them again."
Adam Millington
Collected.reviews
Nov 10, 2021
Featured for: positive: quality, delivery, ordering process
Amazing APC Items Great Service
"Emailed Maison Threads asking the sizing of a APC sweater in the morning, chap called Adam replied straight away with full..."
Josh S
Trustpilot
Oct 01, 2025
Featured for: quick replies and next-day delivery
What a scam of a company sent wrong…
"What a scam of a company sent wrong item that was used after contacting my bank to get a refunded they despited this and after sending the item back I..."
John Arthur
Trustpilot
Oct 01, 2025
Featured for: wrong used item; refund failure
Tried everything
"Tried everything. I see a post, I see the little balloon and people post but I can’t open or read any of them. Obviously it’s because I am white. Noth..."
Sharon B
Trustpilot
Oct 01, 2025
Featured for: site access issue; claims racism
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
H
Helen Brauns
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THIS SO CALLED FASHION…
DO NOT BUY FROM THIS SO CALLED FASHION COMPANY. A JOKE I WAS SENT THE MOST HIDEOUS SANDALS YOU HAVE EVER SEEN. I'VE BEEN ABSOLUTELY RIPPED OFF. TH...
J
Jo Rowlands
trustpilot.com
Oct 01, 2025
Do NOT buy anything from this…
Do NOT buy anything from this FRAUDULENT company. I ordered Leather Orthopaedic shoes size 6- reduced from £72 to £35. I received size 5 plastic shoes...
S
Sharon B
trustpilot.com
Oct 01, 2025
Tried everything
Tried everything. I see a post, I see the little balloon and people post but I can’t open or read any of them. Obviously it’s because I am white. Noth...
J
John Arthur
trustpilot.com
Oct 01, 2025
What a scam of a company sent wrong…
What a scam of a company sent wrong item that was used after contacting my bank to get a refunded they despited this and after sending the item back I...
C
C Birchall
trustpilot.com
Oct 01, 2025
Brilliant service
Brilliant service, going above & beyond to clean a difficult...
S
Sharon Aspland
trustpilot.com
Oct 01, 2025
Another poor review for this company
Another poor review for this company. I’ve never r...
C
Customer
trustpilot.com
Oct 01, 2025
Returned order MT20395 in November 2023…
Returned order MT20395 in November 2023 after buying shoes for my grandson. Countless emails from guys named Adam and Paul that I would be refunded w...
A
Andy Hill
trustpilot.com
Oct 01, 2025
Hopeless and Ripped Off!
Item recived in good faith, 2 used for 13 days afer purchase, 5 days later, backpack handle bec...
M
Molly
trustpilot.com
Oct 01, 2025
Absolutely terrible company waited 3…
Absolutely terrible company waited 3 weeks for delivery no updates no emails answered nobody ever answered ph...
s
shayan kohler
trustpilot.com
Oct 01, 2025
Happy.
Happy. I was told that the company is under new management. The new team i...
J
Josh S
trustpilot.com
Oct 01, 2025
Amazing APC Items Great Service
Emailed Maison Threads asking the sizing of a APC sweater in the morning, chap called Adam replied straight away with full...
S
Sarah D
trustpilot.com
Oct 01, 2025
Fabulous
Fabulous! I bought a coat for my husband which arrived and was too small (my fault) so I contacted Phil who agreed to replace with a larger size...
L
Lu
trustpilot.com
Oct 01, 2025
VERY DISAPPOINTING!!
VERY DISAPPOINTING!!! Firstly wrong item sent then wrong size sent. Asked for postage to be ref...
A
Armando Frroku
trustpilot.com
Oct 01, 2025
Omg so bad company
Omg so bad company . No answer at emails no body cares about the message or...
f
farah alani
trustpilot.com
Oct 01, 2025
unresponsive thiunresponsive thief siteef site
unresponsive thief site NEVER OR...
A
ANGEL HARR
trustpilot.com
Oct 01, 2025
Maison Threads sell authentic kids…
Maison Threads sell authentic kids designer wears at affor...
D
Doug
trustpilot.com
Oct 01, 2025
I bought a DSQUARED2 T-shirts and and…
I bought a DSQUARED2 T-shirts and and was sent the wrong item with a different label. I sent the item back on the 1st of Nove...
o
olly
trustpilot.com
Oct 01, 2025
Fast delivery
I enquired about my Dsquared jeans for an update on their delivery and they were deliver...
A
Andrei Nita
trustpilot.com
Oct 01, 2025
Good quality
I just received me ordered I’m very...
M
Moyxx
trustpilot.com
Oct 01, 2025
Fantastic price for On running…
Fantastic price for On running windbre...
Conclusion
Reviews for Maison Threads show a mixed picture. Many customers report fast delivery, careful packaging and helpful one-to-one replies from staff for sizing or replacements, while a significant number describe wrong or used items, slow or missing refunds and unresponsive support. If you consider buying, check the seller’s returns and refund processes, keep order and courier records, and use payment methods that offer buyer protection. Sample positive reports include quick DPd deliveries and direct phone help; negative reports commonly cite repeated unanswered emails and unresolved returns.