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We Collect & Analyze Reviews

McGee & Co.
Experiences & Reviews

McGee & Co. is a U.S.-based home furnishings and dรฉcor retailer associated with Studio McGee, offering furniture, lighting, textiles and decorative accessories through its e-commerce site and selected retail channels. Consumers searching reviews will look for information on product materials, shipping and returns, customer support responsiveness, and loyalty or rewards policies when evaluating purchases.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 17d
Overall Rating
1.4

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report unresponsive, rude, or automated customer support; a few accounts show issues were resolved after lengthy escalation.

Share of mentions
18%
Weak
๐Ÿ’ฐ

Value for money

Frequent complaints about final-sale terms, devalued rewards, and perceived poor durability leading customers to question price versus value.

Share of mentions
17%
Weak
โšก

User experience

Ordering and site interactions are often described as frustrating: AI/chat failures, backorders, inability to change orders or post reviews.

Share of mentions
16%
Weak
๐Ÿ”ง

Product quality

Multiple reports of damaged, defective, or poorly finished itemsโ€”chairs, tables, stools and mirrors cited as failing or arriving flawed.

Share of mentions
12%
Weak
๐Ÿ“ž

Communication

Customers describe automated replies, slow or no responses, and policy changes (rewards/returns) with little or no advance notice.

Share of mentions
19%
Weak
โญ

Overall experience

Overall impressions skew negative: combined issues with product condition, fulfilment, policies and support drive poor customer recommendations.

Share of mentions
19%
Weak

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

K
Kim Sitgreaves
trustpilot.com Oct 01, 2025

No Response from Customer Service

I received an order on September 8th but one of the items is missing. I have email customer service 6 times, attempted to chat through their website 3...

B
Ben Y
trustpilot.com Oct 01, 2025

Ive purchased a lot of furniture overโ€ฆ

Ive purchased a lot of furniture over the past 4 years (have furnished 3 homes top to bottom), and I will say that out of all of the furniture brands...

A
Alicia Wheeler
trustpilot.com Oct 01, 2025

Ordered close to $15,000 in furnitureโ€ฆ

Ordered close to $15,000 in furniture and lighting. Furniture has completely fallen apart. Cannot leave a review on their website under the products w...

C
Customer
trustpilot.com Oct 01, 2025

AI response is not great when something goes wrong

Something is wrong with customer service at McGee and Co. I placed an order for 4 dining chairs- at over $800 per chair. One arrived broken in a way t...

t
ter
trustpilot.com Oct 01, 2025

HORRIBLE communication from McGee andโ€ฆ

HORRIBLE communication from McGee and Co. I have been trying for two weeks via emails and phone calls (can only leave messages) to reach them about an...

J
Juliana
trustpilot.com Oct 01, 2025

Zero Customer support

This is my third time and last time buying from McGee & Co. This time I ordered a mirror; which had many flaws due to poor craftsmanship and use of ch...

P
Pat Hollinger
trustpilot.com Oct 01, 2025

Unreliable company to work with

Unreliable company to work with. Partial delivery of furniture set and then failed to deliver remaining pieces. Onl...

K
Kelsea Cicione
trustpilot.com Oct 01, 2025

Truly question how they are in business

Truly question how they are in business. Never trust a company that doesnโ€™t accept returns, replace a faulty item, refund anything ever (even partiall...

H
Honey Glaberson
trustpilot.com Oct 01, 2025

No Customer Service. Cheap made goods. Stay Away!

If I could I would leave zero stars. In February of 2023 I purchased my first item from a catalog for a bedside clock. It was pricey but I liked it. F...

N
Nick
trustpilot.com Oct 01, 2025

Don't recommend

I am not sure the way they do business is legal under consumer protection laws. You can buy a piece of furniture and suddenly it will go on backorder...

E
Edward Hagert
trustpilot.com Oct 01, 2025

Buyers beware - FRAUD

I bought a used vehicle from these individuals. Brian is the person that I dealt with. They are professional schemers. I did not see the vehicle first...

M
Meghan McGrath
trustpilot.com Oct 01, 2025

Natural Wood Desk Arrived Yellow

I ordered the Arthur Desk in Heritage White Oak desk from McGee & Co. based on the photos and styling shown online, which depicted a cool, neutral-ton...

M
Mikyle
trustpilot.com Oct 01, 2025

Their first priority is NOT customerโ€ฆ

Their first priority is NOT customer oriented. Their ordering system is poorly runโ€ฆthey cannot make an address correction once an order is placed and...

L
Lauren Warsinske
trustpilot.com Oct 01, 2025

Arrive damaged? It's on you to fix it.

5/14- Ordered a white canister and shipping was slow. When it finally arrived, lid had a brown/yellow spot. They stated, I would have to go to shippin...

T
Theresa
trustpilot.com Oct 01, 2025

If I could give negative stars thisโ€ฆ

If I could give negative stars this company would be deserving of that. I ordered 2 chairs ($1600 each) from this company. NO WHERE did it say that th...

K
Kallie
trustpilot.com Oct 01, 2025

McGee Rewards Policy Change Unacceptable and Disappointed

I have been a loyal McGee & Co. customer since 2020, Iโ€™ve admired and respected their style, ingenuity, and thoughtfully curated products. However, I...

S
Shruti Kumar
trustpilot.com Oct 01, 2025

Cheating and Stealing with Terrible Customer Service

I am so disappointed that Mcgee & Co would be so unprofessional about their rewards program. I had 7800 points worth 390$ saved up to buy something. W...

Z
Zuccarini Wedding
trustpilot.com Oct 01, 2025

My coffee table arrived cracked andโ€ฆ

My coffee table arrived cracked and they claimed it was a characteristic of the marbleโ€ฆ lol a 3,000 coffee table...

M
Mariel
trustpilot.com Oct 01, 2025

Rewards

Their rewards program changed about 3 times and now my 35,000 points is worth $350. Before, it wouldโ€™ve...

E
Elie
trustpilot.com Oct 01, 2025

We bought 5 Greely Stool after 2 monthsโ€ฆ

We bought 5 Greely Stool after 2 months they started falling apart. we call and the company said they can't and...

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Conclusion

Reviews in this sample show recurring issues in customer support responsiveness, order fulfilment, and product consistency. Several customers report damaged or poorly finished items and difficulty obtaining refunds or replacements, while others note significant changes to rewards or final-sale policies without clear notice. A small number of reviews mention positive aspects such as curated product selection and occasional successful resolution. If you consider buying from McGee & Co., review return and final-sale terms carefully, document any damage on delivery with photos, and expect extra time for complex support interactions.