Reviews Analyzed
21
We Collect & Analyze Reviews
McGee & Co.
Experiences & Reviews
McGee & Co. is a U.S.-based home furnishings and décor retailer associated with Studio McGee, offering furniture, lighting, textiles and decorative accessories through its e-commerce site and selected retail channels. Consumers searching reviews will look for information on product materials, shipping and returns, customer support responsiveness, and loyalty or rewards policies when evaluating purchases.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
17d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report unresponsive, rude, or automated customer support; a few accounts show issues were resolved after lengthy escalation.
Share of mentions
Weak
18%
💰
Value for money
Frequent complaints about final-sale terms, devalued rewards, and perceived poor durability leading customers to question price versus value.
Share of mentions
Weak
17%
⚡
User experience
Ordering and site interactions are often described as frustrating: AI/chat failures, backorders, inability to change orders or post reviews.
Share of mentions
Weak
16%
🔧
Product quality
Multiple reports of damaged, defective, or poorly finished items—chairs, tables, stools and mirrors cited as failing or arriving flawed.
Share of mentions
Weak
12%
📞
Communication
Customers describe automated replies, slow or no responses, and policy changes (rewards/returns) with little or no advance notice.
Share of mentions
Weak
19%
⭐
Overall experience
Overall impressions skew negative: combined issues with product condition, fulfilment, policies and support drive poor customer recommendations.
Share of mentions
Weak
19%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – October 2025).
A Great Experience at McGee & Co.!
"I have recently purchased home decor and furnishings from McGee & Co. and I must say that I am thoroughly impressed with the quality of their products. The attention to detail in each item is evident, which makes me feel like I made a wise investment for my home. What really stood out to me was the curation of items by Studio McGee's designers. It gave me peace of mind knowing that all options were specifically chosen by professionals who understand what looks good together. This helped save time and energy when selecting pieces for my space. Not only are their products stunning, but their customer service exceeded my expectations too! They went above and beyond to ensure that my order arrived safely and on time; a true testament to how much they value their customers. Overall, I highly recommend checking out McGee & Co.'s offerings - it's worth it!"
Watsica
Collected.reviews
Aug 02, 2022
Featured for: Positive curation and good service
No Response from Customer Service
"I received an order on September 8th but one of the items is missing. I have email customer service 6 times, attempted to chat through their website 3..."
Kim Sitgreaves
Trustpilot
Oct 01, 2025
Featured for: Missing item, no customer response
Ordered close to $15,000 in furniture…
"Ordered close to $15,000 in furniture and lighting. Furniture has completely fallen apart. Cannot leave a review on their website under the products w..."
Alicia Wheeler
Trustpilot
Oct 01, 2025
Featured for: Large order, furniture failed quality
McGee Rewards Policy Change Unacceptable and Disappointed
"I have been a loyal McGee & Co. customer since 2020, I’ve admired and respected their style, ingenuity, and thoughtfully curated products. However, I..."
Kallie
Trustpilot
Oct 01, 2025
Featured for: Rewards devalued without notice
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kim Sitgreaves
trustpilot.com
Oct 01, 2025
No Response from Customer Service
I received an order on September 8th but one of the items is missing. I have email customer service 6 times, attempted to chat through their website 3...
B
Ben Y
trustpilot.com
Oct 01, 2025
Ive purchased a lot of furniture over…
Ive purchased a lot of furniture over the past 4 years (have furnished 3 homes top to bottom), and I will say that out of all of the furniture brands...
A
Alicia Wheeler
trustpilot.com
Oct 01, 2025
Ordered close to $15,000 in furniture…
Ordered close to $15,000 in furniture and lighting. Furniture has completely fallen apart. Cannot leave a review on their website under the products w...
C
Customer
trustpilot.com
Oct 01, 2025
AI response is not great when something goes wrong
Something is wrong with customer service at McGee and Co. I placed an order for 4 dining chairs- at over $800 per chair. One arrived broken in a way t...
t
ter
trustpilot.com
Oct 01, 2025
HORRIBLE communication from McGee and…
HORRIBLE communication from McGee and Co. I have been trying for two weeks via emails and phone calls (can only leave messages) to reach them about an...
J
Juliana
trustpilot.com
Oct 01, 2025
Zero Customer support
This is my third time and last time buying from McGee & Co. This time I ordered a mirror; which had many flaws due to poor craftsmanship and use of ch...
P
Pat Hollinger
trustpilot.com
Oct 01, 2025
Unreliable company to work with
Unreliable company to work with. Partial delivery of furniture set and then failed to deliver remaining pieces. Onl...
K
Kelsea Cicione
trustpilot.com
Oct 01, 2025
Truly question how they are in business
Truly question how they are in business. Never trust a company that doesn’t accept returns, replace a faulty item, refund anything ever (even partiall...
H
Honey Glaberson
trustpilot.com
Oct 01, 2025
No Customer Service. Cheap made goods. Stay Away!
If I could I would leave zero stars. In February of 2023 I purchased my first item from a catalog for a bedside clock. It was pricey but I liked it. F...
N
Nick
trustpilot.com
Oct 01, 2025
Don't recommend
I am not sure the way they do business is legal under consumer protection laws. You can buy a piece of furniture and suddenly it will go on backorder...
E
Edward Hagert
trustpilot.com
Oct 01, 2025
Buyers beware - FRAUD
I bought a used vehicle from these individuals. Brian is the person that I dealt with. They are professional schemers. I did not see the vehicle first...
M
Meghan McGrath
trustpilot.com
Oct 01, 2025
Natural Wood Desk Arrived Yellow
I ordered the Arthur Desk in Heritage White Oak desk from McGee & Co. based on the photos and styling shown online, which depicted a cool, neutral-ton...
M
Mikyle
trustpilot.com
Oct 01, 2025
Their first priority is NOT customer…
Their first priority is NOT customer oriented. Their ordering system is poorly run…they cannot make an address correction once an order is placed and...
L
Lauren Warsinske
trustpilot.com
Oct 01, 2025
Arrive damaged? It's on you to fix it.
5/14- Ordered a white canister and shipping was slow. When it finally arrived, lid had a brown/yellow spot. They stated, I would have to go to shippin...
T
Theresa
trustpilot.com
Oct 01, 2025
If I could give negative stars this…
If I could give negative stars this company would be deserving of that. I ordered 2 chairs ($1600 each) from this company. NO WHERE did it say that th...
K
Kallie
trustpilot.com
Oct 01, 2025
McGee Rewards Policy Change Unacceptable and Disappointed
I have been a loyal McGee & Co. customer since 2020, I’ve admired and respected their style, ingenuity, and thoughtfully curated products. However, I...
S
Shruti Kumar
trustpilot.com
Oct 01, 2025
Cheating and Stealing with Terrible Customer Service
I am so disappointed that Mcgee & Co would be so unprofessional about their rewards program. I had 7800 points worth 390$ saved up to buy something. W...
Z
Zuccarini Wedding
trustpilot.com
Oct 01, 2025
My coffee table arrived cracked and…
My coffee table arrived cracked and they claimed it was a characteristic of the marble… lol a 3,000 coffee table...
M
Mariel
trustpilot.com
Oct 01, 2025
Rewards
Their rewards program changed about 3 times and now my 35,000 points is worth $350. Before, it would’ve...
E
Elie
trustpilot.com
Oct 01, 2025
We bought 5 Greely Stool after 2 months…
We bought 5 Greely Stool after 2 months they started falling apart. we call and the company said they can't and...
Conclusion
Reviews in this sample show recurring issues in customer support responsiveness, order fulfilment, and product consistency. Several customers report damaged or poorly finished items and difficulty obtaining refunds or replacements, while others note significant changes to rewards or final-sale policies without clear notice. A small number of reviews mention positive aspects such as curated product selection and occasional successful resolution. If you consider buying from McGee & Co., review return and final-sale terms carefully, document any damage on delivery with photos, and expect extra time for complex support interactions.