Customers most often mention unreturned messages, late shipments, and defective items. Many say returns were denied, refunds moved slowly, and it was hard to reach a real person. A smaller group describes problems solved after escalating and offers clear praise for design and build quality. Value complaints center on rejected price adjustments and sudden cuts in rewards value.
Examples from available reviews (Aug 2022 – Mar 2026).
CEO and team personally resolved an issue and delivered a beautiful sofa.
“I received a personal message from Syd McGee, the CEO”
Extremely difficult to reach human support and AI responses are ineffective.
“it is near impossible to speak with a human.”
Rug arrived with missing thread patches and company required return fees.
“paid $1108.97 for a rug with missing thread patches all over.”
Reviewer praised product quality, design curation, and excellent customer service.
“I am thoroughly impressed with the quality of their products.”
Reviewers often say cancellations were refused, returns were limited, and they were asked to pay return shipping even for damaged items. Many also describe long backorders and late furniture deliveries. A smaller number report acceptable outcomes after escalating to a supervisor or executive.
Customers say price adjustments were denied after purchase and describe paying high prices for items they considered defective. Several reviews point to sharp drops in rewards value and unhelpful replies when customers questioned points or refunds. Only a few reviews mention good value.
Many reviews describe trouble cancelling orders and a checkout flow that pushes customers into automated systems. People frequently say it’s difficult to reach a human agent and that bot exchanges delay solutions. A small number mention a direct, helpful message from company leadership that fixed the problem.
Reviews repeatedly mention defects such as rugs that shed, cracked tabletops, corroding dispensers, and furniture that came apart. Several customers say items didn’t match the online photos or arrived with missing threads or other flaws. Positive product feedback appears in a limited number of reviews.
Many reviews describe customer service that doesn’t respond and interactions that cycle back to automated systems. Customers often mention emails going unanswered, refunds posting late, and unclear updates from carriers. A few reviews cite one employee stepping in and getting the issue resolved.
Across reviews, the main theme is frustration with support after purchase, delivery timing, and item condition at arrival. Some customers report successful escalation and strong product experiences, but those accounts are less common. Unresolved refunds and tight return rules show up repeatedly as sources of dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company accepted a return for an on-sale item and was appreciated.
“They allowed me to return the item even though it was on sale.”
Rug sheds heavily and damaged chandelier wasn't replaced.
“The rug sheds heavily, and the chandelier arrived damaged”
Broken plate initially denied return, then accepted after pressure; refund pending.
“plate arrived completely smashed and broken to pieces”
Customer requested order cancellation but received no response to emails.
“Can you please cancel my order 1014813.”
Item went on sale shortly after purchase and customer service didn't respond.
“It went on sale for 50% off.”
Soap dispensers corroded and peeled within days, had to be discarded.
“they started peeling shards of metal and corroding within days of use.”
Company resolved initial issue satisfactorily after escalation to supervisor Haley.
“they recovered by doing the right thing in the end.”
High-priced furniture not shipped and customer service slow to respond.
“Paid for pricey furniture pieces that were listed as shipping in 5-10 business days and nothing has shipped!!”
Received rugs with differing colors and couldn't reach customer service for returns.
“the color on the website is quite different than the ones I received.”
Extremely difficult to reach human support and AI responses are ineffective.
“it is near impossible to speak with a human.”
Hard to reach human support, but one employee eventually resolved problem.
“Absolutely no way to speak with a human.”
CEO and team personally resolved an issue and delivered a beautiful sofa.
“I received a personal message from Syd McGee, the CEO”
Waiting for refund after return and customer service limited and slow.
“I have been waiting for a refund on Christmas decorations that were returned 11.14.25.”
Rug arrived with missing thread patches and company required return fees.
“paid $1108.97 for a rug with missing thread patches all over.”
Order delivery delayed weeks and reviewer disputed charges.
“you place an order then find out it won’t be delivered for 3-5 weeks.”
Item went on sale soon after purchase and company refused a price adjustment.
“I reached out to request a price adjustment, only to be told flatly that it was not possible.”
Ottomans differed from photos with poor workmanship and no return offered.
“They look nothing like the photos.”
Rug delivery delayed by over a month and communication from carrier unclear.
“I was then contacted by a trucking company saying they would not be able to deliver the rug until the end of November.”
Multiple items missing from order and no response to emails or help.
“Zero response to e mails . Zero help . Zero ability to cancel my order”
Order cancellation was difficult via AI and refund has not posted.
“Everything is AI and it took an entire day and multiple hours to cancel my order.”
Item missing and customer service unresponsive after many contacts.
“I received an order on September 8th but one of the items is missing.”
Reviewer calls McGee & Co.'s customer service rude and arrogant.
“Their customer service department is rude, uninformed, and arrogrant.”
Expensive furniture fell apart and chairs are uncomfortable and damaged.
“Furniture has completely fallen apart.”
Bot-based customer service delayed resolution for a broken $800 chair.
“Each time, I was handed over to a bot.”
Unresponsive support and automated phone prevented order resolution.
“HORRIBLE communication from McGee and Co.”
Mirror arrived flawed and customer service unresponsive for returns.
“mirror; which had many flaws due to poor craftsmanship and use of cheap materials.”
Partial delivery left set incomplete and cancellation restricted.
“Partial delivery of furniture set and then failed to deliver remaining pieces.”
Company refuses returns, replacements, or refunds and blocks reviews.
“Never trust a company that doesn’t accept returns, replace a faulty item, refund anything ever”
Clock failed and company refused help without a purchased warranty.
“Their response was that they couldn’t do anything due to the fact that I didn’t purchase a warranty.”
Orders go on extended backorder and cannot be cancelled.
“You can buy a piece of furniture and suddenly it will go on backorder after you order, by 4-6 months or more,”
Desk finish was much yellower than pictured and exchange denied.
“What I received was a desk with a distinctly yellow, almost golden tone”
Company refused to correct address or issue a refund for mistaken order.
“they cannot make an address correction once an order is placed and refuse to issue refunds on unused/unpackaged items.”
Damaged item arrived and company required customer to pay return shipping for replacement.
“If a product arrives damaged, you will be required to wait the full shipping period on top of being responsible for return shipping.”
Chairs marked final sale undisclosed and customer service refused help.
“NO WHERE did it say that they were FINAL SALE.”
Rewards points were devalued by 80% without prior notice.
“I’ve discovered that my rewards have been devalued by 80%.”
Rewards points drastically reduced and poor customer responses to issues.
“Now my points are worth 78$”
Expensive coffee table arrived cracked and company dismissed it as marble characteristic.
“My coffee table arrived cracked and they claimed it was a characteristic of the marble”
Rewards program changes reduced 35,000 points' value significantly.
“now my 35,000 points is worth $350.”
Stools fell apart after two months and company refused assistance.
“We bought 5 Greely Stool after 2 months they started falling apart.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
McGee & Co. sells home furnishings, including furniture, rugs, lighting, and décor. Its website shows product photos, dimensions, and material details. The brand offers curated collections for residential styling and shares styled room examples. Shoppers order online, and deliveries go out through third-party carriers.