Reviewers most commonly praise MelodySusie for responsive customer support and timely replacements—multiple reviews cite fast warranty handling and quick shipping. Product feedback is mixed: many users describe items as high quality, while several report malfunctions that were subsequently replaced. Some customers experienced contact problems (no replies, difficulty cancelling, or paying for return labels) and occasional customs or delivery delays. If you consider buying, check the seller’s cancellation and return policies and note warranty terms; prospective buyers may also benefit from saving order and warranty documentation in case after‑sales help is needed.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service asked the customer to buy the return label.
“they asked you to buy the return label by yourself”
Reviewer praises MB420G's design and quality, and helpful customer service.
“I got the MB420G and I’m obsessed”
Customer service resolved a customs delay and gifted the order to the reviewer.
“Customer service gifted me the entire order for the trouble I had gone through.”
Reviewer received no response from customer service after multiple attempts.
“there is no reply after over a week”
Most reviewers report prompt, helpful after‑sales support with quick replacements and responsive replies; a minority report refusals or delayed/no replies.
Price or explicit value-for-money comments are rare in the sample; occasional mentions of compensation appear only in isolated cases.
There is little specific feedback about website or app usability; ordering/interface experience is rarely discussed in these reviews.
Many customers describe products as high quality and durable, but several report malfunctions or early failures that were later replaced.
Shipping updates and order communication are frequently noted as clear and fast; a few customers experienced customs holds or temporary contact gaps.
Overall impressions skew positive: many repeat buyers praise products and service, while a smaller group reports cancellations, no replies, or faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (56) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer thanks company for excellent customer service and standing behind products.
“Melody Susie stands behind there products!”
Reviewer thanks company for excellent customer service and standing behind products.
“Melody Susie stands behind there products!”
Customer received a working replacement after an initial damaged product.
“I'm so happy that they sent me a replacement.”
Customer received a working replacement after an initial damaged product.
“I'm so happy that they sent me a replacement.”
Customer service was excellent for a drill still under warranty.
“There customer service experience for my drill that is still under warranty was awesome.”
Customer service was excellent for a drill still under warranty.
“There customer service experience for my drill that is still under warranty was awesome.”
Customer service quickly helped with delivery issues and kept updates.
“Customer service was quick to help me and keeping updated.”
Customer service quickly helped with delivery issues and kept updates.
“Customer service was quick to help me and keeping updated.”
Reviewer found the team very professional and helpful.
“Very Professional and Helpful”
Reviewer found the team very professional and helpful.
“Very Professional and Helpful”
A broken drill was replaced within three days after sending proof.
“3 days later my brand new drill arrived”
A broken drill was replaced within three days after sending proof.
“3 days later my brand new drill arrived”
Reviewer highly recommends the brand for its products and service.
“their customer service is impeccable and their products are great quality”
Reviewer highly recommends the brand for its products and service.
“their customer service is impeccable and their products are great quality”
Customer service responded within 24 hours and sent a replacement hand piece.
“sent me a replacement hand piece and got delivered 2-3 days later!”
Customer service responded within 24 hours and sent a replacement hand piece.
“sent me a replacement hand piece and got delivered 2-3 days later!”
Customer support replaced a malfunctioning nail drill within 24 hours.
“Their response was pretty quick in less than 24 hours”
Customer support replaced a malfunctioning nail drill within 24 hours.
“Their response was pretty quick in less than 24 hours”
Multiple purchases satisfied; shipments quick and customer service helpful.
“Shipments are quick and customer service has been great.”
Multiple purchases satisfied; shipments quick and customer service helpful.
“Shipments are quick and customer service has been great.”
Team replied timely and resolved mailing issues, reassuring the reviewer.
“replies to emails at a timely matter”
Team replied timely and resolved mailing issues, reassuring the reviewer.
“replies to emails at a timely matter”
Customer service was prompt and ensured reviewer was satisfied; package arrived early.
“Amazing and prompt customer service”
Customer service was prompt and ensured reviewer was satisfied; package arrived early.
“Amazing and prompt customer service”
Reviewer repeatedly purchases and praises product quality and customer service.
“I have been very satisfied with both the product quality and your customer service.”
Customer received excellent support and consistently satisfying product quality.
“each time I have been very satisfied with both the product quality and your customer service.”
Customer service immediately handled the reviewer's request for help.
“My request for help was immediately taken care of.”
Customer's request was immediately handled with excellent service.
“My request for help was immediately taken care of.”
Representative responded quickly and provided helpful information; products are good quality.
“the customer service representative was so quick to respond.”
Representative responded quickly and provided helpful information.
“the customer service representative was so quick to respond.”
Customer service helped resolve an on/off issue by sending a replacement.
“they were the best at helping me resolve the issue quickly”
Product failed but company promptly replaced it after customer contact.
“they were the best at helping me resolve the issue quickly”
Company goes above and beyond and responds quickly to fix issues.
“They go over an above!”
Company responds quickly and resolves issues effectively.
“They go over an above!”
Reviewer liked product quality and price but had difficult service interactions.
“they made me jump through hoops to prove it to them”
Customer liked products but experienced slow shipping and difficult service communication.
“they made me jump through hoops”
Customer service asked the customer to buy the return label.
“they asked you to buy the return label by yourself”
Customer service quickly resolved a malfunctioning drill via email.
“with just a couple very quick emails my issue was resolved”
Company sent a replacement drill quickly and on needed date.
“was sent a new replacement right away”
Customer service handled a faulty lamp and shipped a replacement quickly.
“my lamp was sent out and received two days later”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MelodySusie is an e‑commerce beauty brand selling hairpieces, nail tools and related accessories. Shoppers typically research product durability, shipping and after‑sales support before buying. Review checks often focus on warranty handling, replacements and responsiveness of the customer service team.