Many customers describe fast, responsive support and quick product replacements. Reviewers also praise performance and build quality. A small group reports tickets left unresolved, cancellations denied, or added return costs. Ratings cluster strongly around very positive experiences, with a few isolated negative incidents.
Examples from available reviews (Dec 2021 – Mar 2026).
A broken drill was replaced within three days after sending proof.
“3 days later my brand new drill arrived”
Reviewer highly recommends the brand for its products and service.
“their customer service is impeccable and their products are great quality”
Reviewer received no response from customer service after multiple attempts.
“there is no reply after over a week”
Customer service asked the customer to buy the return label.
“they asked you to buy the return label by yourself”
Support often fixes product issues by sending replacement parts or full replacements. Several customers mention email replies within a day, with replacements arriving within days. A few say messages went unanswered or that the company would not cancel an order.
Several reviewers point to strong product quality for the price. Discounts or free gifts come up occasionally but not often. A minority mention return shipping costs or extra steps to confirm problems.
Many customers say ordering was easy and shipping was fast, arriving on the expected dates. Repeat buyers report steady satisfaction across multiple orders. A small number ran into slow replies or shipping issues in specific cases.
Customers often describe hand pieces and drills as well-built and reliable. Reviews also call out realistic-looking wigs and tools that run quietly and smoothly. Neutral or mixed feedback on specific items appears only rarely.
Reviews frequently mention clear shipping updates and prompt email back-and-forth. Some highlight helpful, professional agents who keep following up until the issue is fixed. A handful report slow or missing replies and being asked to pay for return labels.
Most reviews reflect high satisfaction, driven by quick fixes and products that work as expected. The negative outliers focus on denied cancellations or weak follow-up. Overall sentiment clusters strongly positive, with a limited number of notable negative exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (56) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer thanks company for excellent customer service and standing behind products.
“Melody Susie stands behind there products!”
Reviewer thanks company for excellent customer service and standing behind products.
“Melody Susie stands behind there products!”
Customer received a working replacement after an initial damaged product.
“I'm so happy that they sent me a replacement.”
Customer received a working replacement after an initial damaged product.
“I'm so happy that they sent me a replacement.”
Customer service was excellent for a drill still under warranty.
“There customer service experience for my drill that is still under warranty was awesome.”
Customer service was excellent for a drill still under warranty.
“There customer service experience for my drill that is still under warranty was awesome.”
Customer service quickly helped with delivery issues and kept updates.
“Customer service was quick to help me and keeping updated.”
Customer service quickly helped with delivery issues and kept updates.
“Customer service was quick to help me and keeping updated.”
Reviewer found the team very professional and helpful.
“Very Professional and Helpful”
Reviewer found the team very professional and helpful.
“Very Professional and Helpful”
A broken drill was replaced within three days after sending proof.
“3 days later my brand new drill arrived”
A broken drill was replaced within three days after sending proof.
“3 days later my brand new drill arrived”
Reviewer highly recommends the brand for its products and service.
“their customer service is impeccable and their products are great quality”
Reviewer highly recommends the brand for its products and service.
“their customer service is impeccable and their products are great quality”
Customer service responded within 24 hours and sent a replacement hand piece.
“sent me a replacement hand piece and got delivered 2-3 days later!”
Customer service responded within 24 hours and sent a replacement hand piece.
“sent me a replacement hand piece and got delivered 2-3 days later!”
Customer support replaced a malfunctioning nail drill within 24 hours.
“Their response was pretty quick in less than 24 hours”
Customer support replaced a malfunctioning nail drill within 24 hours.
“Their response was pretty quick in less than 24 hours”
Multiple purchases satisfied; shipments quick and customer service helpful.
“Shipments are quick and customer service has been great.”
Multiple purchases satisfied; shipments quick and customer service helpful.
“Shipments are quick and customer service has been great.”
Team replied timely and resolved mailing issues, reassuring the reviewer.
“replies to emails at a timely matter”
Team replied timely and resolved mailing issues, reassuring the reviewer.
“replies to emails at a timely matter”
Customer service was prompt and ensured reviewer was satisfied; package arrived early.
“Amazing and prompt customer service”
Customer service was prompt and ensured reviewer was satisfied; package arrived early.
“Amazing and prompt customer service”
Reviewer repeatedly purchases and praises product quality and customer service.
“I have been very satisfied with both the product quality and your customer service.”
Customer received excellent support and consistently satisfying product quality.
“each time I have been very satisfied with both the product quality and your customer service.”
Customer service immediately handled the reviewer's request for help.
“My request for help was immediately taken care of.”
Customer's request was immediately handled with excellent service.
“My request for help was immediately taken care of.”
Representative responded quickly and provided helpful information; products are good quality.
“the customer service representative was so quick to respond.”
Representative responded quickly and provided helpful information.
“the customer service representative was so quick to respond.”
Customer service helped resolve an on/off issue by sending a replacement.
“they were the best at helping me resolve the issue quickly”
Product failed but company promptly replaced it after customer contact.
“they were the best at helping me resolve the issue quickly”
Company goes above and beyond and responds quickly to fix issues.
“They go over an above!”
Company responds quickly and resolves issues effectively.
“They go over an above!”
Reviewer liked product quality and price but had difficult service interactions.
“they made me jump through hoops to prove it to them”
Customer liked products but experienced slow shipping and difficult service communication.
“they made me jump through hoops”
Customer service asked the customer to buy the return label.
“they asked you to buy the return label by yourself”
Customer service quickly resolved a malfunctioning drill via email.
“with just a couple very quick emails my issue was resolved”
Company sent a replacement drill quickly and on needed date.
“was sent a new replacement right away”
Customer service handled a faulty lamp and shipped a replacement quickly.
“my lamp was sent out and received two days later”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MelodySusie runs an online store selling beauty and personal-care products. Product pages show specs and photos to help shoppers choose. Customers order through a secure checkout with common payment options. The company shares shipping details and offers customer support for questions before and after purchase.