Reviews Analyzed
21
We Collect & Analyze Reviews
MelodySusie
Experiences & Reviews
MelodySusie is an e‑commerce beauty brand selling hairpieces, nail tools and related accessories. Shoppers typically research product durability, shipping and after‑sales support before buying. Review checks often focus on warranty handling, replacements and responsiveness of the customer service team.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
22d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report prompt, helpful after‑sales support with quick replacements and responsive replies; a minority report refusals or delayed/no replies.
Share of mentions
Strong
31%
💰
Value for money
Price or explicit value-for-money comments are rare in the sample; occasional mentions of compensation appear only in isolated cases.
Share of mentions
Mixed
0%
⚡
User experience
There is little specific feedback about website or app usability; ordering/interface experience is rarely discussed in these reviews.
Share of mentions
Mixed
0%
🔧
Product quality
Many customers describe products as high quality and durable, but several report malfunctions or early failures that were later replaced.
Share of mentions
Mixed
20%
📞
Communication
Shipping updates and order communication are frequently noted as clear and fast; a few customers experienced customs holds or temporary contact gaps.
Share of mentions
Strong
15%
⭐
Overall experience
Overall impressions skew positive: many repeat buyers praise products and service, while a smaller group reports cancellations, no replies, or faults.
Share of mentions
Strong
34%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Worst customer service
"Worst customer service, they asked yo..."
Nguyen Vang
Trustpilot
Oct 01, 2025
Featured for: Explicit negative customer service example
I got the MB420G and I’m obsessed 😍…
"I got the MB420G and I’m obsessed 😍 It’s sooo pretty (black, sleek, with a clip and kickstand!), super lightweight, and feels high quality. I did a to..."
Yesenia Villalobos
Trustpilot
Oct 01, 2025
Featured for: Positive product and service example
Customer service showed up!
"Edit2: MelodySusue has excellent customer service! Once they realized the missing package had finally arrived from Customs, I offered to send the pack..."
Sherri Meyer
Trustpilot
Oct 01, 2025
Featured for: Initial failure then resolved and gifted
No response from customer services for over a week
"I purchased a drill in 2020 which works intermittently as the attachment has to be in a specific position for it to work, after less than 100 uses as..."
Olutobi
Trustpilot
Oct 01, 2025
Featured for: Long no-response and product issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
N
Nguyen Vang
trustpilot.com
Oct 01, 2025
Worst customer service
Worst customer service, they asked yo...
M
Melanie Arroyo
trustpilot.com
Oct 01, 2025
Thank you so much to MelodySusie’s…
Thank you so much to MelodySusie’s customer service! I reached out to them concerning my drill, because it was malfunctioning a bit, and with just a c...
A
Ashley
trustpilot.com
Oct 01, 2025
My drill broke down after some time I…
My drill broke down after some time I contacted them and was sent a new re...
J
Jeanie Bruton
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, handle my issue in a timely manner. I reached out because my rechargeable lamp had a short...
K
Kate R
trustpilot.com
Oct 01, 2025
Requested cancelation within 24 hours…
Requested cancelation within 24 hours (closer to 12 hours really) and before they ship the order, which is the compan...
T
Tiffany Clayton Baird
trustpilot.com
Oct 01, 2025
Amazing customer service!
...
L
Lidia Di Santo
trustpilot.com
Oct 01, 2025
Very positive experience with the…
Very positive experience with the support team. Thank you so much to help in the issue with the wrong address. The support is very attentive, answers...
R
Ruth Meza
trustpilot.com
Oct 01, 2025
Costumer support is wonderful
Costumer support is wonderful , they answer quick to my emails, and they took care of my concerns promptly and they solved th...
A
Amanda
trustpilot.com
Oct 01, 2025
Outstanding customer service
Outstanding customer service. Fast response. I had a problem with a unit I emailed for the warranty...
n
natalia vera
trustpilot.com
Oct 01, 2025
The company did a very good job…
The company did a very good job communicating throughout the shipping process and the products I r...
O
Olga
trustpilot.com
Oct 01, 2025
I love MelodySusie
I love MelodySusie! Their products are amazing! Their customer service team is...
s
snoopygirl
trustpilot.com
Oct 01, 2025
Great company!
I have never dealt with a company that corrected a problem so quickly without making you jump through hoops. As a co...
a
anonymous
trustpilot.com
Oct 01, 2025
Outstanding unparalleled customer…
Outstanding unparalleled customer service! I made a stupid mistake on my order (wrong address) and did not catch the mistake until it was too late (al...
P
Pa Da Phan
trustpilot.com
Oct 01, 2025
Wonderful customer service
Wonderful customer service! I had contact them regarding my lamp that had a plug malfunction, they h...
N
Naomi Vargas
trustpilot.com
Oct 01, 2025
The hand piece lock/unlock clicker to…
The hand piece lock/unlock clicker to my drill stop turning after only having it a few weeks and Customer Service acted super fa...
Y
Yesenia Villalobos
trustpilot.com
Oct 01, 2025
I got the MB420G and I’m obsessed 😍…
I got the MB420G and I’m obsessed 😍 It’s sooo pretty (black, sleek, with a clip and kickstand!), super lightweight, and feels high quality. I did a to...
S
Sherri Meyer
trustpilot.com
Oct 01, 2025
Customer service showed up!
Edit2: MelodySusue has excellent customer service! Once they realized the missing package had finally arrived from Customs, I offered to send the pack...
M
Monika Gill
trustpilot.com
Oct 01, 2025
Excellent product and service
Excellent product and service. I have been using the hand drill machine for couple of years now and love it. It’s...
T
Tina Rager
trustpilot.com
Oct 01, 2025
Great customer service!
...
O
Olutobi
trustpilot.com
Oct 01, 2025
No response from customer services for over a week
I purchased a drill in 2020 which works intermittently as the attachment has to be in a specific position for it to work, after less than 100 uses as...
Conclusion
Reviewers most commonly praise MelodySusie for responsive customer support and timely replacements—multiple reviews cite fast warranty handling and quick shipping. Product feedback is mixed: many users describe items as high quality, while several report malfunctions that were subsequently replaced. Some customers experienced contact problems (no replies, difficulty cancelling, or paying for return labels) and occasional customs or delivery delays. If you consider buying, check the seller’s cancellation and return policies and note warranty terms; prospective buyers may also benefit from saving order and warranty documentation in case after‑sales help is needed.