Minerva Crafts
Experiences & Reviews
Minerva Crafts is an online retailer focused on fabrics, sewing patterns, haberdashery and craft supplies for hobbyists and small businesses. The site typically lists textiles, sewing notions and instructional resources aimed at sewers and makers. Consumers researching sellers like Minerva will look for product range, dispatch policies, returns and customer support information.
Overview & Key Metrics
Our Analysis
Service quality
Many reviewers report repeated dispatch delays and fulfillment problems; a minority describe quick, helpful handling for replacements and samples.
Value for money
Some customers find products and guides good value (save ordering samples); others report refunds and exchange issues or unsatisfactory replacements.
User experience
A few reviewers note website stock inaccuracies or difficulty contacting the company; others praise guides and informational materials for usability.
Product quality
Several reviewers praise fabric quality, colours and a detailed Fabric Guide; a smaller number report damaged items or mismatched threads.
Communication
Many reviews describe slow or unhelpful customer responses and unclear explanations; a few highlight timely updates and helpful sample provision.
Overall experience
Customer experiences are polarized: numerous accounts of delays and poor service contrast with reports of fast delivery and high-quality products.
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 โ October 2025).
Fast delivery and great service
"Fast delivery, excellent customer service and high quality products. Iโve had several things but recently they provided me with the leatherette for re..."
A unique and excellent Fabric Guide
"Currently enjoying the Minerva Master Classes on fabrics, I had for sometime been considering purchasing the Fabric Guide. It came within two days of..."
Why lie? It's a waste of my time.
"Used to be great. My absolute go to. Obviously a victim of their own success and they just can't manage the business any more. Ordered some print on d..."
The award for rubbish customer service
"If I could give this company a zero for customer service I would. Ordered items on 11th. Delivery stated 1 working day dispatch. 3 days later still no..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
Fast delivery and great service
Fast delivery, excellent customer service and high quality products. Iโve had several things but recently they provided me with the leatherette for re...
Great quality fabric!
In the last few weeks I have placed two separate orders with Minerva - one for a Print on Demand fabric and another for a pattern and some threads. I...
I love the Minerva Fabric Guide
I love the Minerva Fabric Guide. It is a handy collection of many samples to have to hand just...
Great customer service
I placed an order but the item was out of stock. Because I needed something quickly , I changed my order and it was responded to quickly and...
A unique and excellent Fabric Guide
Currently enjoying the Minerva Master Classes on fabrics, I had for sometime been considering purchasing the Fabric Guide. It came within two days of...
The Minerva Fabric Guide is invaluable
I am very pleased with the Minerva Fabric Guide. Although not cheap, I think it will be invaluable as I don't need to...
Placed order on 13/8 by 28/8 no orderโฆ
Placed order on 13/8 by 28/8 no order or refund delivered . Contacted so called customer service are only able to contact there accounts by email appa...
Iโm so glad I discovered Minerva
Minerva are so on the ball at the service side of things keeping you right up to date with whatโs happening with your order. They couldnโt be more hel...
Why lie? It's a waste of my time.
Used to be great. My absolute go to. Obviously a victim of their own success and they just can't manage the business any more. Ordered some print on d...
Took a while to arrive and arrived in a poor state!
The listing said the fabric would be dispatched next day with 3-5 day shipping, however the fabric wasn't dispatched for a full 7 days. When it arrive...
Delayed delivery for in-stock item
Ordered an in-stock pattern on 11th August. Informed it had been dispatched on 12 th August by Royal Mail...
Very slow dispatch!
I do a lot of sewing and used to use Minerva all the time as they were quick with a great range of fabrics. However, the past year Iโve had several ne...
I placed an order of in stock itemsโฆ
I placed an order of in stock items over a week ago , I emailed them and they replied 2 days later to...
Disappointing experience
On this occasion my experience has been a disappointment. My order was placed on Thursday morning 7th & was only dispatched Wednesday 13th August. The...
Minerva fabric used to be great.
Minerva fabric used to be great. I've been purchasing from Minerva for years and have never had an issue. They may have been a bit blunt on the phone...
The award for rubbish customer service
If I could give this company a zero for customer service I would. Ordered items on 11th. Delivery stated 1 working day dispatch. 3 days later still no...
good but very slow to dispatch
Placed an order on August 8th (with NO print-on-demand fabrics) which was quite urgent for a project. The website said dispatch is 1 day, but it wasn'...
Once again really disappointed inโฆ
Once again really disappointed in Minerva, even spoke to their sales team yesterday who assured me my fabric would be dispatched yesterday and...
3 times damaged fabric
I ordered 3 times chiffon, it came 3 times with defects, I contacted the customer service, I was told to send the fabric back, but I already started t...
Inconsistant Website Stock
The website said an item was in stock and after 5 days I had to chase them to find out that it was not actually in stock and would not be back in stoc...
Conclusion
Reviews show a clear split: many customers report high-quality fabrics and a well-regarded Fabric Guide, while many others report slow dispatches, stock inaccuracies and poor or delayed customer responses. Positive reviews highlight helpful sample provision, accurate print-on-demand timing when communicated, and good packaging for specialist products. Negative experiences frequently mention long waits for in-stock items, refund delays and inconsistent communication from support staff. If considering an order, check current dispatch notices, confirm stock availability before relying on tight deadlines, and allow extra time for refunds or custom items.