Reviews show a clear split: many customers report high-quality fabrics and a well-regarded Fabric Guide, while many others report slow dispatches, stock inaccuracies and poor or delayed customer responses. Positive reviews highlight helpful sample provision, accurate print-on-demand timing when communicated, and good packaging for specialist products. Negative experiences frequently mention long waits for in-stock items, refund delays and inconsistent communication from support staff. If considering an order, check current dispatch notices, confirm stock availability before relying on tight deadlines, and allow extra time for refunds or custom items.
Examples from available reviews (Nov 2021 – Feb 2026).
Fast delivery, helpful customer service, and good product quality.
“Fast delivery, excellent customer service and high quality products.”
The Fabric Guide arrived quickly and is well produced and informative.
“It is beautifully produced.”
Print-on-demand orders delayed and refunds are slow.
“They have been sitting on over 600 pounds of my money for weeks.”
Dispatch delayed and customer service unhelpful about busy periods.
“The award for rubbish customer service”
Many reviewers report repeated dispatch delays and fulfillment problems; a minority describe quick, helpful handling for replacements and samples.
Some customers find products and guides good value (save ordering samples); others report refunds and exchange issues or unsatisfactory replacements.
A few reviewers note website stock inaccuracies or difficulty contacting the company; others praise guides and informational materials for usability.
Several reviewers praise fabric quality, colours and a detailed Fabric Guide; a smaller number report damaged items or mismatched threads.
Many reviews describe slow or unhelpful customer responses and unclear explanations; a few highlight timely updates and helpful sample provision.
Customer experiences are polarized: numerous accounts of delays and poor service contrast with reports of fast delivery and high-quality products.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Items were out of stock without notice and communication was poor.
“there was no indication on the website or at point of ordering that this fabric was out of stock”
Items were out of stock without notice and communication was poor.
“there was no indication on the website or at point of ordering that this fabric was out of stock”
In-stock items delayed by combining with POD, causing long waits.
“On Monday 26 January, exactly 8 weeks after my order, the 'in stock' fabric arrived.”
In-stock items delayed by combining with POD, causing long waits.
“On Monday 26 January, exactly 8 weeks after my order, the 'in stock' fabric arrived.”
Helpful staff, beautiful fabric, and consistently excellent service.
“As always, everything from the advice, the dispatch and the fabric is first class.”
Helpful staff, beautiful fabric, and consistently excellent service.
“As always, everything from the advice, the dispatch and the fabric is first class.”
Scrap bundle contained unusable pieces and poor quality.
“pieces with actual holes in the middle making the unusable.”
Scrap bundle contained unusable pieces and poor quality.
“pieces with actual holes in the middle making the unusable.”
Print-on-demand delays and unacceptable cut lengths ruined the order.
“Roll on 10 weeks, no fabrics, no contact.”
Print-on-demand delays and unacceptable cut lengths ruined the order.
“Roll on 10 weeks, no fabrics, no contact.”
Print-on-demand fabric orders experienced extremely long delays.
“my current order still not received today (10th Jan) despite being ordered on the 29th September!!!!”
Print-on-demand fabric orders experienced extremely long delays.
“my current order still not received today (10th Jan) despite being ordered on the 29th September!!!!”
The fabrics are amazing quality and highly recommended.
“Amazing quality fabrics.”
The fabrics are amazing quality and highly recommended.
“Amazing quality fabrics.”
Orders often incomplete due to poor stock management and IT.
“They cannot completely fulfill orders due to a bad IT ordering system and poor stock management.”
Orders often incomplete due to poor stock management and IT.
“They cannot completely fulfill orders due to a bad IT ordering system and poor stock management.”
Huge selection, consistently good quality, and excellent customer service.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Huge selection, consistently good quality, and excellent customer service.
“They have a huge selection, and everything I’ve purchased has always been great quality.”
Occasional technical issues were resolved quickly by helpful staff.
“one service rep in particular - Mitch - not only noticed there was an issue with a recent order”
Occasional technical issues were resolved quickly by helpful staff.
“one service rep in particular - Mitch - not only noticed there was an issue with a recent order”
Minerva's patterns are easy to use and customer service is prompt.
“A big thank you to customer service for answering my queries promptly!”
Patterns are easy to follow and fabrics are good quality.
“It has been an excellent year discovering Minerva Exclusive patterns!”
Trustworthy supplier with great service, though POD wait times vary.
“The consistent quality of the fabric, friendly and helpful customer service”
Consistent fabric quality, helpful service, and supportive sewing community.
“An on-line supplier I know I can trust.”
Print-on-demand took ten weeks with limited updates, causing disappointment.
“I had to wait 10 weeks for my fabric (finally received 13 December) with no updates”
Print-on-demand order arrived very late with no updates.
“I had to wait 10 weeks for my fabric”
Pricing is high and website stock status proved unreliable.
“The website stating "in stock" is quite unreliable”
Prices are higher and stock availability is sometimes incorrect.
“They're a fair bit more expensive than most other sewing shop options.”
Excellent service, beautiful fabrics, and helpful online resources.
“Minerva has become my go to company for essential supplies and excellent fabrics.”
Excellent fabrics, service, and helpful inspiration for a novice.
“Minerva has become my go to company for essential supplies and excellent fabrics.”
One item remained out of stock with changing restock dates.
“now the estimated restock date for the remaining one is the 23rd of December!”
Stock delays prevented timely delivery of fabric needed for gifts.
“I’m very disappointed with this experience and won’t be ordering again.”
Prompt service and accurate fabric descriptions with helpful tutorials.
“The service is always prompt and the fabric true to the online description.”
Prompt service and accurate fabric descriptions help a new sewer.
“The service is always prompt and the fabric true to the online description.”
Samples and pattern delayed nearly three months with no cancellation allowed.
“I was informed that the samples would take 3-4 weeks and I have still not received them.”
Samples and pattern ordered months ago still have not arrived.
“I have still not received the dress pattern.”
Expedited order was still delayed and parts were not delivered on time.
“I paid the extra for expedited delivery.”
Paid for expedited delivery but orders were processed and delivered late.
“I WILL NOT USE MINERVA EVER AGAIN AS THEY ARE ALWAYS LATE.”
Fabric had numerous faults and could not be returned after washing.
“Because I had washed it I was not allowed to return it.”
Fabric had numerous faults and was ineligible for return after washing.
“Because I had washed it I was not allowed to return it.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Minerva Crafts is an online retailer focused on fabrics, sewing patterns, haberdashery and craft supplies for hobbyists and small businesses. The site typically lists textiles, sewing notions and instructional resources aimed at sewers and makers. Consumers researching sellers like Minerva will look for product range, dispatch policies, returns and customer support information.