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We Collect & Analyze Reviews

Minerva Crafts
Experiences & Reviews

Minerva Crafts is an online retailer focused on fabrics, sewing patterns, haberdashery and craft supplies for hobbyists and small businesses. The site typically lists textiles, sewing notions and instructional resources aimed at sewers and makers. Consumers researching sellers like Minerva will look for product range, dispatch policies, returns and customer support information.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 48%
Latest Review 21d
Overall Rating
2.8

Our Analysis

🎯

Service quality

Many reviewers report repeated dispatch delays and fulfillment problems; a minority describe quick, helpful handling for replacements and samples.

Share of mentions
26%
Weak
💰

Value for money

Some customers find products and guides good value (save ordering samples); others report refunds and exchange issues or unsatisfactory replacements.

Share of mentions
7%
Mixed
⚡

User experience

A few reviewers note website stock inaccuracies or difficulty contacting the company; others praise guides and informational materials for usability.

Share of mentions
3%
Mixed
🔧

Product quality

Several reviewers praise fabric quality, colours and a detailed Fabric Guide; a smaller number report damaged items or mismatched threads.

Share of mentions
14%
Strong
📞

Communication

Many reviews describe slow or unhelpful customer responses and unclear explanations; a few highlight timely updates and helpful sample provision.

Share of mentions
19%
Weak
⭐

Overall experience

Customer experiences are polarized: numerous accounts of delays and poor service contrast with reports of fast delivery and high-quality products.

Share of mentions
30%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Mr Masters
trustpilot.com Oct 01, 2025

Fast delivery and great service

Fast delivery, excellent customer service and high quality products. I’ve had several things but recently they provided me with the leatherette for re...

A
Annie
trustpilot.com Oct 01, 2025

Great quality fabric!

In the last few weeks I have placed two separate orders with Minerva - one for a Print on Demand fabric and another for a pattern and some threads. I...

E
Elizabeth Scott
trustpilot.com Oct 01, 2025

I love the Minerva Fabric Guide

I love the Minerva Fabric Guide. It is a handy collection of many samples to have to hand just...

L
Lisa Roberts
trustpilot.com Oct 01, 2025

Great customer service

I placed an order but the item was out of stock. Because I needed something quickly , I changed my order and it was responded to quickly and...

S
Susan
trustpilot.com Oct 01, 2025

A unique and excellent Fabric Guide

Currently enjoying the Minerva Master Classes on fabrics, I had for sometime been considering purchasing the Fabric Guide. It came within two days of...

M
Mrs Gallagher
trustpilot.com Oct 01, 2025

The Minerva Fabric Guide is invaluable

I am very pleased with the Minerva Fabric Guide. Although not cheap, I think it will be invaluable as I don't need to...

E
Elaine Huddersfield
trustpilot.com Oct 01, 2025

Placed order on 13/8 by 28/8 no order…

Placed order on 13/8 by 28/8 no order or refund delivered . Contacted so called customer service are only able to contact there accounts by email appa...

D
Dianne Rogers
trustpilot.com Oct 01, 2025

I’m so glad I discovered Minerva

Minerva are so on the ball at the service side of things keeping you right up to date with what’s happening with your order. They couldn’t be more hel...

c
cat
trustpilot.com Oct 01, 2025

Why lie? It's a waste of my time.

Used to be great. My absolute go to. Obviously a victim of their own success and they just can't manage the business any more. Ordered some print on d...

G
Georgia Tytler
trustpilot.com Oct 01, 2025

Took a while to arrive and arrived in a poor state!

The listing said the fabric would be dispatched next day with 3-5 day shipping, however the fabric wasn't dispatched for a full 7 days. When it arrive...

M
MRS A
trustpilot.com Oct 01, 2025

Delayed delivery for in-stock item

Ordered an in-stock pattern on 11th August. Informed it had been dispatched on 12 th August by Royal Mail...

J
Joelle Venn
trustpilot.com Oct 01, 2025

Very slow dispatch!

I do a lot of sewing and used to use Minerva all the time as they were quick with a great range of fabrics. However, the past year I’ve had several ne...

S
Sally
trustpilot.com Oct 01, 2025

I placed an order of in stock items…

I placed an order of in stock items over a week ago , I emailed them and they replied 2 days later to...

C
Caroline
trustpilot.com Oct 01, 2025

Disappointing experience

On this occasion my experience has been a disappointment. My order was placed on Thursday morning 7th & was only dispatched Wednesday 13th August. The...

C
Chester Walsh
trustpilot.com Oct 01, 2025

Minerva fabric used to be great.

Minerva fabric used to be great. I've been purchasing from Minerva for years and have never had an issue. They may have been a bit blunt on the phone...

D
Deborah biddleston
trustpilot.com Oct 01, 2025

The award for rubbish customer service

If I could give this company a zero for customer service I would. Ordered items on 11th. Delivery stated 1 working day dispatch. 3 days later still no...

k
kadie newman
trustpilot.com Oct 01, 2025

good but very slow to dispatch

Placed an order on August 8th (with NO print-on-demand fabrics) which was quite urgent for a project. The website said dispatch is 1 day, but it wasn'...

C
Customer
trustpilot.com Oct 01, 2025

Once again really disappointed in…

Once again really disappointed in Minerva, even spoke to their sales team yesterday who assured me my fabric would be dispatched yesterday and...

M
Milky Gemolken
trustpilot.com Oct 01, 2025

3 times damaged fabric

I ordered 3 times chiffon, it came 3 times with defects, I contacted the customer service, I was told to send the fabric back, but I already started t...

K
Katie
trustpilot.com Oct 01, 2025

Inconsistant Website Stock

The website said an item was in stock and after 5 days I had to chase them to find out that it was not actually in stock and would not be back in stoc...

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Conclusion

Reviews show a clear split: many customers report high-quality fabrics and a well-regarded Fabric Guide, while many others report slow dispatches, stock inaccuracies and poor or delayed customer responses. Positive reviews highlight helpful sample provision, accurate print-on-demand timing when communicated, and good packaging for specialist products. Negative experiences frequently mention long waits for in-stock items, refund delays and inconsistent communication from support staff. If considering an order, check current dispatch notices, confirm stock availability before relying on tight deadlines, and allow extra time for refunds or custom items.