Customer feedback indicates Mint & Lily provides an easy online shopping experience and generally responsive customer service. Many reviewers praise product appearance and workmanship, and several note good value or discounts. However, a small number of customers report fragile items or specific problems with paper-clip bracelets. When issues arise, reviews describe replacements and helpful support—shoppers should check item-specific feedback and return policies for delicate pieces before buying.
Examples from available reviews (Dec 2021 – Feb 2026).
They received a distinctive, well-packaged necklace and praised excellent customer service.
“Their level of customer service is exceptional.”
Customer service replaced defective paperclip bracelets and reviewer loves them.
“they sent me 4 new ones.”
Bracelet feels and looks cheap and too thin for adults.
“Feels & looks cheap and tinny.”
Loves the products, easy ordering, and available discounts.
“Love the products and easy to order.”
Customers frequently report responsive, helpful service and successful issue resolution, including returns and replacements handled quickly.
Several reviewers call styles affordable or worth the price and mention discounts; sample size for price comments is small.
Reviewers commonly describe the website and ordering process as easy, fast and visually pleasing, with smooth checkout experiences.
Most reviewers praise workmanship and appearance, though a minority report fragile items or pieces that feel thin (paper-clip bracelet cited).
A small number of reviews note clear, timely replies; communication around resolving issues is highlighted when problems occur.
Overall feedback is positive: many repeat buyers and gift purchases, with isolated negative product experiences reported by a few customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Easy to find products; reviewer loves brand with great prices and quality.
“Great prices & quality!”
Website was easy to browse and allowed easy purchase.
“Easy to browse website and make my purchase”
Reviewer praises jewelry, easy website, stellar shipping, and trustworthiness.
“Your shipping is stellar.”
Shopping is easy and they offer new items frequently.
“Easy to shop and always new things”
Products have great style, good price, and smooth delivery.
“Great style great price smooth delivery”
Site is easy to use with nice choices and reasonable prices.
“Easy to use site! Nice choices!”
Many products consistently please and Shop Pay makes purchases easy.
“They never disappoint when I open the box.”
Felt misled about a 20% discount with buy-one-get-one offer.
“was duped into thinking I could get 20% off”
Custom photo bracelet had an almost invisible photo and a flimsy chain.
“the photo is almost invisible—even my 25‑year‑old had to squint”
The checkout process was easy to use.
“Easy checkout”
Customer support was super fast and helpful.
“Super fast and helpful customer support”
Loves products but dislikes costly marketing texts and requests discontinuation.
“Please discontinue the texting.”
Jewelry is affordable, beautifully presented, and receives many compliments.
“Affordable price point, lovely presentation & lots of compliments”
Easy to find products with great promotions and fantastic customer service.
“Customer service is fantastic!”
Name necklace remains shiny after daily wear, including showering.
“it is still shining like the day I put it on!”
Bought a second bracelet as a comforting gift and loves it.
“This is second one I've ordered for a grieving friend❣️”
Received help finding a piece and added an additional item.
“Was able to get assistance with finding a piece”
Jewelry is nice and ordering was easy; hopes delivery meets expectations.
“Easy, nice jewelry.”
Promo code sent via text would not process, causing disappointment though ordered.
“I tried using the code and it would not process it.”
Earlier jewelry purchases have retained their quality.
“Price and jewelry i bought in past is still has quality”
Customer service and tracking are excellent and responses are quick.
“Excellent customer service and products”
Order process was seamless, jewelry lovely, and customer service excellent.
“Best customer service, hands down!!”
Customer Care addressed engraving issues and provided a refund code; team was caring.
“the Customer Care team who helped me were fabulous.”
Orders failed to arrive repeatedly and customer service offered ineffective solutions.
“Do not order from this company.”
Purchases of multiple pieces hold up well and reviewer highly recommends them.
“Their jewelry holds up well!”
Customer support was responsive and resolved a delivery issue quickly.
“customer support team absolutely 100% customer oriented”
Exchanges were handled promptly with understanding representatives and gift card offers.
“some of the best customer service experiences”
Craftsmanship and customer service are exceptional; reviewer repeatedly purchases.
“The craftsmanship is exceptional compared to other brands.”
Initial delay and tarnishing occurred, but customer support quickly arranged replacements.
“they replied almost instantly, they were so nice about it.”
A fallen charm was promptly resolved by customer service, creating loyalty.
“they promptly took care of everything and made it right without hesitation.”
Bracelet fits comfortably and shows good workmanship.
“Comfortable fit Great workmanship”
Online experience was visually pleasing and products seemed worth purchasing.
“The online experience is visually pleasing.”
Customer service replaced defective paperclip bracelets and reviewer loves them.
“they sent me 4 new ones.”
Customer service kindly and quickly resolved an order error; pieces were beautiful.
“customer service was fabulous”
Always offers terrific choices with great quality.
“Always terrific choices, great quality !”
Bracelet feels and looks cheap and too thin for adults.
“Feels & looks cheap and tinny.”
Jewelry styles are current, affordable, and easy to order.
“Easy to order jewelry styles very current and affordable”
The ordering process was easy and fast.
“Easy and fast”
The product combines ease of use with beauty.
“Ease and beauty!💕”
Reviewer loves the merchandise and plans to continue purchasing.
“I love Mint & Lily merchandise.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Mint & Lily is an online jewelry retailer selling fashion and personalized jewelry—necklaces, bracelets, rings and gift items—through its e-commerce website. People searching for Mint & Lily reviews commonly want information on product quality, customer service, ordering experience, shipping and returns. This summary synthesizes customer feedback from verified reviews to help shoppers evaluate Mint & Lily on those topics.