Reviews Analyzed
21
We Collect & Analyze Reviews
Mint & Lily
Experiences & Reviews
Mint & Lily is an online jewelry retailer selling fashion and personalized jewelry—necklaces, bracelets, rings and gift items—through its e-commerce website. People searching for Mint & Lily reviews commonly want information on product quality, customer service, ordering experience, shipping and returns. This summary synthesizes customer feedback from verified reviews to help shoppers evaluate Mint & Lily on those topics.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
23d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Customers frequently report responsive, helpful service and successful issue resolution, including returns and replacements handled quickly.
Share of mentions
Strong
9%
💰
Value for money
Several reviewers call styles affordable or worth the price and mention discounts; sample size for price comments is small.
Share of mentions
Mixed
7%
⚡
User experience
Reviewers commonly describe the website and ordering process as easy, fast and visually pleasing, with smooth checkout experiences.
Share of mentions
Strong
18%
🔧
Product quality
Most reviewers praise workmanship and appearance, though a minority report fragile items or pieces that feel thin (paper-clip bracelet cited).
Share of mentions
Strong
25%
📞
Communication
A small number of reviews note clear, timely replies; communication around resolving issues is highlighted when problems occur.
Share of mentions
Mixed
4%
⭐
Overall experience
Overall feedback is positive: many repeat buyers and gift purchases, with isolated negative product experiences reported by a few customers.
Share of mentions
Strong
36%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
MaMa Letter Necklace
"
Mint & Lily's online shop is the finest location to find one-of-a-kind and high-quality jewelry from designers all around the world, all at costs that are still within reach of most people.
They have everything, including necklaces, earrings, bracelets, pendants, and more.
Their level of customer service is exceptional.
I've placed numerous orders and frequently requested special considerations.
They have always gone out of their way to suit my needs.
I purchased a Mama Letter Necklace just a few days ago for my mum.
It is eye-catching and distinctive.
The necklace was delivered in a nice box that had been extremely well secured.
It's just what I was looking for, and I'll definitely be ordering from them again.
"
Sohpia Mica
Collected.reviews
Dec 15, 2021
Featured for: details service, packaging, repeat purchase
I bought 4 of your paper clip bracelets…
"I bought 4 of your paper clip bracelets for Christmas and I had problems with them .I spoke with customer..."
Debbie Roberts
Trustpilot
Oct 01, 2025
Featured for: problem returned and replaced
Feels & looks cheap and tinny
"Feels & looks cheap and tinny. Good for a girl in gr..."
A. C.
Trustpilot
Oct 01, 2025
Featured for: clear negative product quality
Love the products and easy to order
"Love the products and easy to o..."
Cynthia Watson
Trustpilot
Oct 01, 2025
Featured for: mentions discounts and easy ordering
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Cynthia Rutemeyer
trustpilot.com
Oct 01, 2025
Comfortable fit
Comfortable fit...
A
Angela Vinson Burton
trustpilot.com
Oct 01, 2025
The online experience is visually…
The online experience is visually pleasing....
D
Debbie Roberts
trustpilot.com
Oct 01, 2025
I bought 4 of your paper clip bracelets…
I bought 4 of your paper clip bracelets for Christmas and I had problems with them .I spoke with customer...
T
Tel Medeiros
trustpilot.com
Oct 01, 2025
Beautiful and great quality
Beautiful pieces worth the wait, there waa an error and the customer service...
c
customer
trustpilot.com
Oct 01, 2025
Always terrific choices
Always terrific choi...
A
A. C.
trustpilot.com
Oct 01, 2025
Feels & looks cheap and tinny
Feels & looks cheap and tinny. Good for a girl in gr...
D
DENISE DAWSON
trustpilot.com
Oct 01, 2025
Styles current and affordable
Easy to order jewelry styles...
D
Deborah Mathieson
trustpilot.com
Oct 01, 2025
Easy and fast
...
R
Randi
trustpilot.com
Oct 01, 2025
Ease and beauty!💕
...
C
Cheryl
trustpilot.com
Oct 01, 2025
I love Mint & Lily merchandise
I love Mint & Lily merchandise. I have bought many pieces for myself and...
E
Elizabeth Dills
trustpilot.com
Oct 01, 2025
Easy shopping!!
...
D
Diana Schwerdtner
trustpilot.com
Oct 01, 2025
Bracelets.
...
R
Ruth Baker
trustpilot.com
Oct 01, 2025
Easy to eadyuse site.
...
T
Tamy Severude
trustpilot.com
Oct 01, 2025
Love their products and customer service
Love their products...
E
Elizabeth Staley
trustpilot.com
Oct 01, 2025
Everything was easy
Everything was e...
J
Judy A Eckhart
trustpilot.com
Oct 01, 2025
Ordered this for my daughter for…
Ordered this for my daughter for Christmas...
N
NancyK
trustpilot.com
Oct 01, 2025
Beautiful Jewelry
Website easy to get around on. Many beautiful pieces to choose from...
D
Debra Turner
trustpilot.com
Oct 01, 2025
Fast and easy to order my bracelet
Fast and easy to order my brace...
D
Diane Leblanc
trustpilot.com
Oct 01, 2025
If you look back at all my purchases I…
If you look back at all my purchases I am satisfied with all items except of...
C
Cynthia Watson
trustpilot.com
Oct 01, 2025
Love the products and easy to order
Love the products and easy to o...
Conclusion
Customer feedback indicates Mint & Lily provides an easy online shopping experience and generally responsive customer service. Many reviewers praise product appearance and workmanship, and several note good value or discounts. However, a small number of customers report fragile items or specific problems with paper-clip bracelets. When issues arise, reviews describe replacements and helpful support—shoppers should check item-specific feedback and return policies for delicate pieces before buying.