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We Collect & Analyze Reviews

Modular Closets
Experiences & Reviews

Modular Closets is an online retailer of configurable closet and storage systems sold direct-to-consumer. The company offers web-based planning tools and designer consultations, ships packaged components for DIY or professional installation, and supplies shelving, drawers, hanging rods and related accessories.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 95%
Latest Review 17d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Reviewers commonly report helpful designers and attentive after‑sales support, with most service interactions described as responsive; very few mention poor assistance.

Share of mentions
17%
Strong
💰

Value for money

A small number of reviewers note lower cost versus competitors or good value for the finished system; the sample is limited so conclusions are tentative.

Share of mentions
3%
Mixed
⚡

User experience

Many reviewers praise the online design tool, clear sizing charts and fast delivery; a minority report unclear DIY instructions or difficult assembly steps.

Share of mentions
23%
Strong
🔧

Product quality

Most users describe sturdy materials, accurate manufacturing and solid condition on arrival; isolated reports mention incorrect colors or lower quality on one model.

Share of mentions
22%
Strong
📞

Communication

Customers often cite quick responses from designers and fast resolution of order issues; one review reports unresolved delivery and assistance problems.

Share of mentions
9%
Strong
⭐

Overall experience

The majority of reviewers report a positive end result and would recommend the company; a small number describe frustrating deliveries or assembly setbacks.

Share of mentions
27%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
SCOTT DUNNE
trustpilot.com Oct 01, 2025

To the Modular Closets Team

To the Modular Closets Team I want to thank you all for the superb service and fantastic product or my order. I received that product quickly, perform...

S
S Johnson
trustpilot.com Oct 01, 2025

I really liked the design tool

I really liked the design tool, it was very helpful in figuring out what configurati...

S
Samantha Prato
trustpilot.com Oct 01, 2025

They were amazing to deal with and I am…

They were amazing to deal with and I am...

a
a proud grandmother
trustpilot.com Oct 01, 2025

love it

love it. very helpful in mak...

T
Thomas Robinson
trustpilot.com Oct 01, 2025

Great closets

Brenda was great to work with. Really knows her stuff. E...

S
Sunni
trustpilot.com Oct 01, 2025

The order came quickly and an issue…

The order came quickly and an issue...

a
apcak
trustpilot.com Oct 01, 2025

Ordered additional shelves for my…

Ordered additional shelves for my closet. The...

C
Candi Bing
trustpilot.com Oct 01, 2025

GREAT PRODUCT

From start to finish my experience was great! The product is of good quality...

C
Cecelia Lee
trustpilot.com Oct 01, 2025

Frustrating Experience from Start to Finish

From the delivery to the assistance needed for missing hardware and incorrect colors, the e...

S
Sally G
trustpilot.com Oct 01, 2025

Love my new closet!

I had been wanting to upgrade my closet for a few years; I found you on line and kept looking and planning. I had a little trouble with my plans and m...

J
James Hill
trustpilot.com Oct 01, 2025

Beth was very helpful with laying out…

Beth was very helpful wi...

C
Cory Pritchard
trustpilot.com Oct 01, 2025

I am a residential contractor and use…

I am a residential contractor and use their products in all of my builds. They provide a...

D
D.Goetz
trustpilot.com Oct 01, 2025

Great Closet/Pantry Design Option

I worked with closet designer, Brenda Spiegel, via phone, gave her the measurements of both my pantry and master closet. Shared with her what my needs...

T
Timothy Eldredge
trustpilot.com Oct 01, 2025

Perfect service- above what I expected

Perfect service- ab...

D
Doug
trustpilot.com Oct 01, 2025

I don't feel like the Alt model is the…

I don't feel like the Alt model is the same quality as the FMC....

P
Paul Godwin
trustpilot.com Oct 01, 2025

Great alternate to an enclosed closet

Everything was like it was shown. Very accurate m...

N
Nathan Grodeon
trustpilot.com Oct 01, 2025

My closet is small but Leah Wolf my…

My closet is small but Leah Wolf my designer made the most of my space and it looks g...

C
Customer
trustpilot.com Oct 01, 2025

Materials arrived on time and in…

Materials arrived on time...

A
Anonymous
trustpilot.com Oct 01, 2025

Product is good

Product is good. Assembly...

J
Jason Hubert
trustpilot.com Oct 01, 2025

Great product, great design service and all around customer service.

Bella was outstanding and made the design process a breeze. Walk in Closet shelves look great and we...

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Conclusion

Reviewers most often highlight Modular Closets' design support, online planning tools and generally fast delivery, and they commonly report good material quality and straightforward assembly. Several customers praise individual designers by name and note quick problem resolution when issues occur. However, there are isolated complaints about missing hardware, incorrect colors, and unclear DIY instructions for specific models. If you consider Modular Closets, use the design consultation, double‑check measurements and parts lists, and be prepared to contact customer service promptly if shipment or finish details appear incorrect.