Modular Closets
Experiences & Reviews
Modular Closets is an online retailer of configurable closet and storage systems sold direct-to-consumer. The company offers web-based planning tools and designer consultations, ships packaged components for DIY or professional installation, and supplies shelving, drawers, hanging rods and related accessories.
Overview & Key Metrics
Our Analysis
Service quality
Reviewers commonly report helpful designers and attentive afterโsales support, with most service interactions described as responsive; very few mention poor assistance.
Value for money
A small number of reviewers note lower cost versus competitors or good value for the finished system; the sample is limited so conclusions are tentative.
User experience
Many reviewers praise the online design tool, clear sizing charts and fast delivery; a minority report unclear DIY instructions or difficult assembly steps.
Product quality
Most users describe sturdy materials, accurate manufacturing and solid condition on arrival; isolated reports mention incorrect colors or lower quality on one model.
Communication
Customers often cite quick responses from designers and fast resolution of order issues; one review reports unresolved delivery and assistance problems.
Overall experience
The majority of reviewers report a positive end result and would recommend the company; a small number describe frustrating deliveries or assembly setbacks.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 โ October 2025).
Frustrating Experience from Start to Finish
"From the delivery to the assistance needed for missing hardware and incorrect colors, the e..."
Great Closet/Pantry Design Option
"I worked with closet designer, Brenda Spiegel, via phone, gave her the measurements of both my pantry and master closet. Shared with her what my needs..."
I really liked the design tool
"I really liked the design tool, it was very helpful in figuring out what configurati..."
Great product, great design service and all around customer service.
"Bella was outstanding and made the design process a breeze. Walk in Closet shelves look great and we..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
To the Modular Closets Team
To the Modular Closets Team I want to thank you all for the superb service and fantastic product or my order. I received that product quickly, perform...
I really liked the design tool
I really liked the design tool, it was very helpful in figuring out what configurati...
They were amazing to deal with and I amโฆ
They were amazing to deal with and I am...
love it
love it. very helpful in mak...
Great closets
Brenda was great to work with. Really knows her stuff. E...
The order came quickly and an issueโฆ
The order came quickly and an issue...
Ordered additional shelves for myโฆ
Ordered additional shelves for my closet. The...
GREAT PRODUCT
From start to finish my experience was great! The product is of good quality...
Frustrating Experience from Start to Finish
From the delivery to the assistance needed for missing hardware and incorrect colors, the e...
Love my new closet!
I had been wanting to upgrade my closet for a few years; I found you on line and kept looking and planning. I had a little trouble with my plans and m...
Beth was very helpful with laying outโฆ
Beth was very helpful wi...
I am a residential contractor and useโฆ
I am a residential contractor and use their products in all of my builds. They provide a...
Great Closet/Pantry Design Option
I worked with closet designer, Brenda Spiegel, via phone, gave her the measurements of both my pantry and master closet. Shared with her what my needs...
Perfect service- above what I expected
Perfect service- ab...
I don't feel like the Alt model is theโฆ
I don't feel like the Alt model is the same quality as the FMC....
Great alternate to an enclosed closet
Everything was like it was shown. Very accurate m...
My closet is small but Leah Wolf myโฆ
My closet is small but Leah Wolf my designer made the most of my space and it looks g...
Materials arrived on time and inโฆ
Materials arrived on time...
Product is good
Product is good. Assembly...
Great product, great design service and all around customer service.
Bella was outstanding and made the design process a breeze. Walk in Closet shelves look great and we...
Conclusion
Reviewers most often highlight Modular Closets' design support, online planning tools and generally fast delivery, and they commonly report good material quality and straightforward assembly. Several customers praise individual designers by name and note quick problem resolution when issues occur. However, there are isolated complaints about missing hardware, incorrect colors, and unclear DIY instructions for specific models. If you consider Modular Closets, use the design consultation, doubleโcheck measurements and parts lists, and be prepared to contact customer service promptly if shipment or finish details appear incorrect.