Reviewers most often highlight Modular Closets' design support, online planning tools and generally fast delivery, and they commonly report good material quality and straightforward assembly. Several customers praise individual designers by name and note quick problem resolution when issues occur. However, there are isolated complaints about missing hardware, incorrect colors, and unclear DIY instructions for specific models. If you consider Modular Closets, use the design consultation, double‑check measurements and parts lists, and be prepared to contact customer service promptly if shipment or finish details appear incorrect.
Examples from available reviews (Jun 2022 – Feb 2026).
Delivery, missing hardware, and incorrect colors made the process frustrating.
“the entire process has been a constant struggle.”
Designer created accurate 3D designs at a much lower cost.
“she created a 3D image of both spaces”
Design tool was helpful; product quality high and delivery prompt.
“I really liked the design tool”
Designer Bella made the design process easy and installation smooth.
“Bella was outstanding and made the design process a breeze.”
Reviewers commonly report helpful designers and attentive after‑sales support, with most service interactions described as responsive; very few mention poor assistance.
A small number of reviewers note lower cost versus competitors or good value for the finished system; the sample is limited so conclusions are tentative.
Many reviewers praise the online design tool, clear sizing charts and fast delivery; a minority report unclear DIY instructions or difficult assembly steps.
Most users describe sturdy materials, accurate manufacturing and solid condition on arrival; isolated reports mention incorrect colors or lower quality on one model.
Customers often cite quick responses from designers and fast resolution of order issues; one review reports unresolved delivery and assistance problems.
The majority of reviewers report a positive end result and would recommend the company; a small number describe frustrating deliveries or assembly setbacks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Amazing experience; staff were helpful and closets were easy to build.
“i had an amazing experience they're so helpful and the closets are so easy to build”
I recently purchased a modular closet from Modular Closets, and I must say that my experience with them was superb. The process was smooth and easy right from the beginning. The website offers free design services, so I could easily customize my own closet to fit exactly what I needed.
Once my order was placed, the shipping time was exceptionally fast as promised on their website. My closet arrived in just 5-7 days without any hiccups or delays at all.
The quality of this product is outstanding! The materials used feel durable and sturdy which showed me that this product will last for years to come. Assembly was a breeze with no complicated instructions or parts – even someone not too handy can put it together quickly!
Overall, I am extremely satisfied with Modular Closet's service and the quality of their products| They were affordable] made sure to give support whenever necessary through emails or calls during any step of the process. This certainly won't be your typical 'buy-it-and-forget-about-it' order because they really care for their clients].
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modular Closets is an online retailer of configurable closet and storage systems sold direct-to-consumer. The company offers web-based planning tools and designer consultations, ships packaged components for DIY or professional installation, and supplies shelving, drawers, hanging rods and related accessories.