Reviewers most often highlight Modular Closets' design support, online planning tools and generally fast delivery, and they commonly report good material quality and straightforward assembly. Several customers praise individual designers by name and note quick problem resolution when issues occur. However, there are isolated complaints about missing hardware, incorrect colors, and unclear DIY instructions for specific models. If you consider Modular Closets, use the design consultation, double‑check measurements and parts lists, and be prepared to contact customer service promptly if shipment or finish details appear incorrect.
Examples from available reviews (Jun 2022 – Feb 2026).
Delivery, missing hardware, and incorrect colors made the process frustrating.
“the entire process has been a constant struggle.”
Designer created accurate 3D designs at a much lower cost.
“she created a 3D image of both spaces”
Design tool was helpful; product quality high and delivery prompt.
“I really liked the design tool”
Designer Bella made the design process easy and installation smooth.
“Bella was outstanding and made the design process a breeze.”
Reviewers commonly report helpful designers and attentive after‑sales support, with most service interactions described as responsive; very few mention poor assistance.
A small number of reviewers note lower cost versus competitors or good value for the finished system; the sample is limited so conclusions are tentative.
Many reviewers praise the online design tool, clear sizing charts and fast delivery; a minority report unclear DIY instructions or difficult assembly steps.
Most users describe sturdy materials, accurate manufacturing and solid condition on arrival; isolated reports mention incorrect colors or lower quality on one model.
Customers often cite quick responses from designers and fast resolution of order issues; one review reports unresolved delivery and assistance problems.
The majority of reviewers report a positive end result and would recommend the company; a small number describe frustrating deliveries or assembly setbacks.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: February 2026
Reviewer had a great experience and found pricing to be good.
“Great experience good prices and excellent to work with”
Reviewer loves the closets and praises service, pricing, materials, and site.
“Love my modular closets - great customer service - great pricing and quality materials - website is easy to use”
Designer phone consultation helped finalize design; parts were well labeled.
“The boxes and hardware were nicely labeled and coordinated with the design plan.”
Design was easy and company sent correction parts overnight at no cost.
“they sent the parts to fix it at NO COST, and overnight!”
High-quality closets at a fraction of competitors' cost and professional looking.
“Incredible quality at an unbeatable price!”
Designer helped planning; reviewer assembled cabinets and spouse loved it.
“my wife loved it.”
Ordering was easy; product cost effective and visually pleasing.
“Cost, easy to order, Great product!”
Sales help was available with great service and easy installation.
“Sales help always available, great service.”
Free design service produced a fabulous design and reasonable pricing.
“The design was fabulous and the price more than reasonable.”
They repurchased closets; instructions could be clearer but were manageable.
“The instructions are good but could be written a little better.”
Easy design process; units assembled easily and brightened the closet.
“The design process was easy and comprehensive.”
Affordable system transformed closets into organized, attractive, and functional spaces.
“The final result is great.”
Customer service was helpful and responsive; product is quality and well-priced.
“Great customer service. Helpful and responsive.”
Designer was helpful and the product arrived quickly and well packaged.
“Product arrived quickly and was well packaged.”
Missed delivery date and poor logistics caused significant dissatisfaction.
“We ordered your product based on a delivery date we were promised and that day came and gone.”
Sales and after-sale support resolved product issues without further problems.
“Sales agent and customer support after sale were great.”
Overall quality was good but box labeling could be improved.
“Wish the way the boxes were labeled were a bit better.”
Great communication and an excellent-looking closet made the experience positive.
“Communication was great”
Design help was great and DIY instructions made assembly simple.
“affordable and simple build it yourself instructions.”
Responsive design support and fast replacement shipment prevented delays in completion.
“They immediately shipped out the correct product so there was no delay in completing my closet.”
Reviewer praised excellent service, quick delivery, and easy assembly.
“I want to thank you all for the superb service”
Design tool was helpful; product quality high and delivery prompt.
“I really liked the design tool”
Reviewer had an excellent experience and loves their new closets.
“I am obsessed with my closets and built ins!”
Reviewer loves the product and found planning help very quick.
“love it. very helpful in making the plans and very quick.”
Designer was helpful; reviewer is very happy with quality and assembly.
“Extremely happy with the quality and the ease of assembly.”
Order delivered quickly and an issue was promptly resolved.
“The order came quickly and an issue with the order was quickly resolved.”
Added shelves; the sizing chart was helpful and delivery was fast.
“The sizing chart was helpful.”
Overall great experience and good product quality with a suggestion.
“The product is of good quality.”
Delivery, missing hardware, and incorrect colors made the process frustrating.
“the entire process has been a constant struggle.”
Designer help and professional installation resulted in a perfect closet.
“It's perfect, I love it and I wish I had done it years ago!!”
Beth provided helpful layout assistance for the closet.
“Beth was very helpful with laying out the closet.”
Contractor uses the products in builds and praises product and service.
“They provide a great product backed with great service”
Designer created accurate 3D designs at a much lower cost.
“she created a 3D image of both spaces”
Service exceeded the reviewer's expectations.
“Perfect service- above what I expected”
Reviewer feels Alt model is lower quality and instructions unclear.
“Installation instructions are not as clear for DIY installation”
Product matched presentation with accurate manufacturing and easy assembly.
“Very accurate manufacturing and relatively easy to put together.”
Designer optimized a small closet; assembly was easy and materials good.
“Everything was easy to put together and the quality of material was also there.”
Materials arrived on time and in excellent condition.
“Materials arrived on time and in excellent condition!”
Product quality is good but assembly and installation were difficult.
“Product is good. Assembly and install was difficult.”
Designer Bella made the design process easy and installation smooth.
“Bella was outstanding and made the design process a breeze.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Modular Closets is an online retailer of configurable closet and storage systems sold direct-to-consumer. The company offers web-based planning tools and designer consultations, ships packaged components for DIY or professional installation, and supplies shelving, drawers, hanging rods and related accessories.