Reviews of Motoin show a split picture: many customers report smooth purchases, accurate product listings and quick deliveries, while numerous others describe slow or non-responsive customer support and problems with returns. Common positives include site usability, product availability and occasional fast shipping. Common negatives are delayed shipments, lack of proactive communication, returned-item handling and extra return or refund costs. Prospective buyers should check return and refund policies, verify sizing carefully, and allow extra time or confirm stock if delivery timing is critical.
Examples from available reviews (Dec 2021 – Feb 2026).
Received scratched helmet and company wants to withhold €40 from refund.
“I received a helmet with a visible scratch (clearly damaged upon delivery).”
Company refused to replace a defective tracker claiming it had been used.
“They refused to replace the tracker telling me that i had "used it".”
Shipment communication was lacking, but support resolved issues quickly.
“their support was excellent!”
Order shipped next day and delivered within two days; reviewer satisfied.
“It was shipped the next day and delivered in two more days.”
Mixed reliability: many report slow or missing shipments and difficult returns, while others report fast delivery and helpful in-store pickup.
Perceived value divided: several customers praise competitive prices, but others report extra return fees, withheld refunds or currency/exchange losses.
Site navigation and checkout are often described as easy; customers also note useful product findability and functioning click&collect options.
Many customers receive items as described and in good condition, but a notable minority report wrong sizes, defects or damaged deliveries.
Frequent complaints about slow or no replies, unclear order updates and problematic return communications; few reviews describe proactive messaging.
Overall impressions are mixed: a substantial share are satisfied with purchases and delivery, while many others report unresolved return or support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer support responded quickly and order was dispatched promptly.
“they replied in about 15 minutes.”
Customer support responded quickly and order was dispatched promptly.
“they replied in about 15 minutes.”
Item showed available but later discontinued and company offered a replacement.
“On their site it said it was available.”
Item showed available but later discontinued and company offered a replacement.
“On their site it said it was available.”
Received wrong boots; communication poor and refund deducted freight cost.
“Purchased riding boots but was sent the wrong style and size.”
Received wrong boots; communication poor and refund deducted freight cost.
“Purchased riding boots but was sent the wrong style and size.”
Items shipped quickly, no issues; reviewer highly recommends company.
“Placed the order friday and tuesday arrived in Romania.”
Items shipped quickly, no issues; reviewer highly recommends company.
“Placed the order friday and tuesday arrived in Romania.”
Helmets arrived quickly and refund processed promptly after return.
“They arrived in Hungary in 3 days.”
Helmets arrived quickly and refund processed promptly after return.
“They arrived in Hungary in 3 days.”
Website is good with easy ordering and excellent prices.
“Good website, easy ordering process, excellent prices including shipping.”
Website is good with easy ordering and excellent prices.
“Good website, easy ordering process, excellent prices including shipping.”
Unable to complete payment and concerned about high return label cost.
“I am not allowed to pay?”
Unable to complete payment and concerned about high return label cost.
“I am not allowed to pay?”
Good experience with quick shipping and reliable service.
“Good experience, quick shipping, german ordnung.”
Good experience with quick shipping and reliable service.
“Good experience, quick shipping, german ordnung.”
Payment glitch occurred and company failed to communicate until refund.
“After confirming payment thru PayPal I was returned to a blank page.”
Payment glitch occurred and company failed to communicate until refund.
“After confirming payment thru PayPal I was returned to a blank page.”
Company claims delivery occurred though reviewer says package never arrived.
“I got notification from DHL that the package was delivered, which never happened.”
Company claims delivery occurred though reviewer says package never arrived.
“I got notification from DHL that the package was delivered, which never happened.”
Ordered in-stock items but order remained unshipped after a month.
“Ordered in stock items, followed up with multiple emails each week”
Ordered in-stock items but order remained unshipped after a month.
“Ordered in stock items, followed up with multiple emails each week”
Customer paid for return label but never received it; issue unresolved.
“I followed this. Paid the bill. Nothing. No label.”
Customer paid for return label but never received it; issue unresolved.
“I followed this. Paid the bill. Nothing. No label.”
The shop was good and reliable.
“Good and reliable shop”
The shop was good and reliable.
“Good and reliable shop”
Website was good and shopping information helpful.
“The website is very good and the information is great.”
Company refused to replace a defective tracker claiming it had been used.
“They refused to replace the tracker telling me that i had "used it".”
Shipment communication was lacking, but support resolved issues quickly.
“their support was excellent!”
Items shipped to New Zealand in 14 days and arrived in perfect condition.
“Took 14 days, arrived in perfect condition”
Received incorrectly sized helmet and company refused to reimburse return shipping.
“They sent a faulty product which was labeled M but was in a smaller size”
Website easy to navigate with great product range and service.
“Easy to navigate and find products, excellent range of products and great service.”
Received a refund after an additional request for it.
“I finally got refunded by Motoin after on more request.”
Not informed about long delay and support was slow to respond.
“Not informed me about a one month delay”
Order shipped next day and delivered within two days; reviewer satisfied.
“It was shipped the next day and delivered in two more days.”
Helmet order delayed months; refund issued but reviewer lost $64 AUD to exchange.
“it cost me $64 AUD...not happy!”
Product and price were excellent according to reviewer.
“The product bought and the price offered was excellent”
Daytona boots arrived quickly from stock and are very comfortable.
“Perfect and fast delivery.”
Order not shipped and no support; reviewer requests update or refund.
“I have received no update regarding the shipment”
Order shipping delayed beyond promised timeframe and support unresponsive.
“it said it would be ready to ship in 3-5 business days.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Motoin is an online retailer selling motorcycle gear and accessories, including helmets, apparel and related parts. Consumers researching Motoin typically look for information about shipping, returns, product authenticity and customer support when deciding to buy.