Reviews Analyzed
21
We Collect & Analyze Reviews
MoYu
Experiences & Reviews
MoYu is a maker and retailer associated with mechanical puzzles and model kits, including twisty cubes and metal 3D construction sets. The brand is commonly sold online and ships internationally, with a focus on engineered parts and assembly-based products. Consumers researching MoYu reviews typically look for product fit‑and‑finish, assembly difficulty, shipping performance, and after‑sales support such as spare parts and customer service.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
22d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviews praise fast shipping and prompt after‑sales support, especially quick replacement parts; a minority report billing or delivery failures.
Share of mentions
Strong
22%
💰
Value for money
Very few reviewers mention price; one noted free shipping as a benefit. Data are insufficient to form a clear value judgement.
Share of mentions
Mixed
1%
⚡
User experience
Buyers generally report satisfying builds and straightforward ordering; some kits are challenging or time‑consuming and may require extra adjustments.
Share of mentions
Strong
17%
🔧
Product quality
Majority describe well‑made, attractive kits with precise parts; isolated reports cite machining inconsistencies and loose or miscut components.
Share of mentions
Strong
16%
📞
Communication
Customer service is frequently described as responsive and helpful, notably in sending spare parts; a few reviewers report delayed or missing replies.
Share of mentions
Strong
21%
⭐
Overall experience
Most reviewers recommend MoYu and make repeat purchases, citing product quality and support; a small number experienced non‑delivery, billing, or build issues.
Share of mentions
Strong
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – October 2025).
Jody Atlanta Ga.
"I have purchased over 30 models from Moyustore over 2 years and have Never ever been disappointed. Fast de..."
Jody Karlin
Trustpilot
Oct 01, 2025
Featured for: Repeat buyer, praises delivery and quality
Amazing Appearance BUT There Are FLAWS & False Claims
"Here is a review for the OWL. I feel like I'm more or less one of the very few who are submitting a review like this and I'm mechanically inclined. Th..."
Adam Feinstein
Trustpilot
Oct 01, 2025
Featured for: Detailed negative build, parts and communication
SCAM...did not receive order
"SCAM...did not receive order, when asked for a tracking number I got an email that said I would be refunded my money..."
Barbara Osburn
Trustpilot
Oct 01, 2025
Featured for: Complains non-delivery and refund issues
Fantastic
"I've built many models from moyustore and all have been great to build. Some can be very challenging but I enjoy a good challenge. Never had to contac..."
Mark
Trustpilot
Oct 01, 2025
Featured for: Missing parts resolved quickly by support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Adam Feinstein
trustpilot.com
Oct 01, 2025
Amazing Appearance BUT There Are FLAWS & False Claims
Here is a review for the OWL. I feel like I'm more or less one of the very few who are submitting a review like this and I'm mechanically inclined. Th...
D
Doug F.
trustpilot.com
Oct 01, 2025
Five-star purchase
Amazing design, quality parts, and outstanding customer s...
B
Bruce Schwartz
trustpilot.com
Oct 01, 2025
I ordered a manta ray kit moyustore has…
I ordered a manta ray kit moyustore has charged my credit card yet they keep saying I must complete the o...
P
Paul Gee
trustpilot.com
Oct 01, 2025
My 2nd order from Moyustore was the…
My 2nd order from Moyustore was the Metal Thunder Ptesoraus Dragon which is an amazing looking model. I see that there are 3 different coloured versio...
T
Tangerine
trustpilot.com
Oct 01, 2025
Wonderful product
Wonderful product, immediate client friendly client s...
N
Nelya Shelyakina
trustpilot.com
Oct 01, 2025
I will definitely be ordering again!
This is an amazing model kit, my husband is absolutely thrilled! It looks incredibly stylish and well-crafted. The delivery was perfectly timed, we re...
S
Sean Neumann
trustpilot.com
Oct 01, 2025
Excellent customer service!
I’ve ordered several different metal 3D puzzles from Moyustore and I’ve been able to complete them all. The customer service is fa...
M
Mark
trustpilot.com
Oct 01, 2025
Fantastic
I've built many models from moyustore and all have been great to build. Some can be very challenging but I enjoy a good challenge. Never had to contac...
c
charles close
trustpilot.com
Oct 01, 2025
So far I have Purchased eight different…
So far I have Purchased eight different metal models from Moyustore. I Absolutely love these kits! They are incredibly fun to build and they look fant...
M
Melanie
trustpilot.com
Oct 01, 2025
Just arrived are the missing part s for…
Just arrived are the missing part s for my build, service was excellent arrived safely and quickly , no problems wi...
G
GraemeP
trustpilot.com
Oct 01, 2025
Just brilliant!
I've built many of these metal construction kits, and they are all a challenge. But that is what sets them apart from the simple plastic construction...
J
Jody Karlin
trustpilot.com
Oct 01, 2025
Jody Atlanta Ga.
I have purchased over 30 models from Moyustore over 2 years and have Never ever been disappointed. Fast de...
D
Dave La Forge
trustpilot.com
Oct 01, 2025
I needed to contact customer service…
I needed to contact customer service with an issue and received kind,...
C
Consumer
trustpilot.com
Oct 01, 2025
All good!
Received the order pretty quickly, suppor...
R
Rick
trustpilot.com
Oct 01, 2025
Perfect
The service is great, the product i...
B
Barbara Osburn
trustpilot.com
Oct 01, 2025
SCAM...did not receive order
SCAM...did not receive order, when asked for a tracking number I got an email that said I would be refunded my money...
F
Flavius Ardelean
trustpilot.com
Oct 01, 2025
A nice 3D Metalic Puzzle
I bought a purple praying Mantis. I received a AWB code and I could track the packag...
H
Hugh Davies
trustpilot.com
Oct 01, 2025
Greatkits, excellent service
Moyustore have challenging kits which are fun to build with clear instructions. Ther customer service is second to none. I have made the centipede and...
M
Michael M
trustpilot.com
Oct 01, 2025
Great customer service
Have been buying from Moyustore for about 3 years. They have a great selection of model kit. Have contacted service numerous times for kit instruction...
S
Sergio La Rocca
trustpilot.com
Oct 01, 2025
Very good store for enthusiasts
Very good high quality and challenging model kits, great for enthusiasts. Also the customer serv...
Conclusion
Reviews most often highlight MoYu’s solid product quality and consistently responsive customer service, especially when customers need missing parts or replacements. Many buyers report enjoyable, detailed builds and repeat purchases; several reviewers specifically note fast parts replacement and helpful staff. However, a minority cite problems including billing or delivery failures and occasional machining or fit issues on specific metal kits. Consumers should keep order records, check tracking information, and contact support promptly if parts or charges are incorrect.