Reviews most often highlight MoYu’s solid product quality and consistently responsive customer service, especially when customers need missing parts or replacements. Many buyers report enjoyable, detailed builds and repeat purchases; several reviewers specifically note fast parts replacement and helpful staff. However, a minority cite problems including billing or delivery failures and occasional machining or fit issues on specific metal kits. Consumers should keep order records, check tracking information, and contact support promptly if parts or charges are incorrect.
Examples from available reviews (Mar 2022 – Feb 2026).
Over 30 models purchased with consistent quality and fast delivery.
“Never ever been disappointed.”
The owl had machining defects and assembly took far longer than promised.
“This took me about 40 hours to build”
Order not received and refund promised, reviewer distrustful of refund.
“SCAM...did not receive order”
Models are enjoyable and missing parts were promptly sent by support.
“They responded quickly and sent me the missing parts.”
Most reviews praise fast shipping and prompt after‑sales support, especially quick replacement parts; a minority report billing or delivery failures.
Very few reviewers mention price; one noted free shipping as a benefit. Data are insufficient to form a clear value judgement.
Buyers generally report satisfying builds and straightforward ordering; some kits are challenging or time‑consuming and may require extra adjustments.
Majority describe well‑made, attractive kits with precise parts; isolated reports cite machining inconsistencies and loose or miscut components.
Customer service is frequently described as responsive and helpful, notably in sending spare parts; a few reviewers report delayed or missing replies.
Most reviewers recommend MoYu and make repeat purchases, citing product quality and support; a small number experienced non‑delivery, billing, or build issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (42) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery and communication were excellent; a faulty USB file was promptly replaced.
“Communication with shop (Ms Sophia) top class!”
Notebooks erase fully with a wet cloth and arrived quickly.
“erasing with a wet cloth is complete, no traces left.”
Products are good quality and delivered quickly.
“Fast delivery and I love the products.”
Ordered full owl kit but only received the baby owl.
“only received the baby owl.”
The owl had machining defects and assembly took far longer than promised.
“This took me about 40 hours to build”
Excellent design and service fixed a faulty control unit.
“outstanding customer service in diagnosing and remedying a faulty control unit.”
They were charged but told to complete the order, alleging fraud.
“moyustore has charged my credit card yet they keep saying I must complete the order”
This dragon kit was easy to assemble with clear instructions.
“This kit is extremely easy to assemble”
Product is wonderful and customer service was friendly and responsive.
“Wonderful product, immediate client friendly client service”
Model looked great and service handled delivery and support excellently.
“the battery was thoughtfully shipped separately to ensure it arrived safely in Ukraine.”
Multiple puzzles completed and customer service (Ms. Sophia) was fantastic.
“Special shout out to Ms. Sophia for the excellent customer service!”
Models are enjoyable and missing parts were promptly sent by support.
“They responded quickly and sent me the missing parts.”
They enjoy the kits and received quick customer service for missing pieces.
“I Absolutely love these kits!”
Missing parts arrived quickly and replacement process was handled well.
“service was excellent”
Kits are challenging but enjoyable; support quickly supplied extras.
“they had some extras delivered within a week.”
Over 30 models purchased with consistent quality and fast delivery.
“Never ever been disappointed.”
Customer service was kind and provided a replacement model.
“received kind,courteous help,and a new model.”
Order arrived quickly and support was helpful and polite.
“Received the order pretty quickly, support was helpful and very polite :)”
Service and product were great and the reviewer is happy.
“The service is great, the product is great, and I'm very happy with it.”
Order not received and refund promised, reviewer distrustful of refund.
“SCAM...did not receive order”
Received tracking but shipping from China to Europe took long.
“I received a AWB code and I could track the package.”
Challenging kits and excellent service, replacement parts sent promptly.
“At no cost they sent me replacement parts within a few days that arrived in under 3 weeks.”
Long-term customer praised quick support, precision machining, and selection.
“Have contacted service numerous times for kit instructions and have always received a reply before the next day.”
High-quality, challenging kits and helpful customer service for problems.
“Very good high quality and challenging model kits, great for enthusiasts.”
The package never arrived to the buyer.
“Never arrived”
Reusable notebooks erase easily and replaced single-use papers.
“pages are easy to erase with damp cloth”
Notebooks are reusable and function as advertised.
“Wonderful notebooks with the amazing functionality of being reusable!”
Great reusable notebook used for quick notes and doodles.
“They got things right, great user experience with reusability.”
Reviewer finds the notebook an inspiring relief from cheap paper books.
“What a great product and organization.”
Durable and beautiful notebook still used after many years.
“it doesn’t smell bad like those whiteboard alternatives with white board markers.”
Reusable notebooks support sustainability and boost productivity.
“they're not just great for the planet but also for my productivity.”
High quality notebook supporting a green mission, used daily.
“Amazing quality and important green mission!”
Notebook makes taking notes fun and easy to erase weekly.
“Super fun to take notes”
Notebook replaced disposable papers for daily tasks and notes.
“I love this notebook!”
Stone paper notebook erases with water and suits daily work use.
“bit of water and I just wipe the pages clean.”
Writes smoothly with no smudges; suitable for left-handed users.
“no smudges and it writes super smooth.”
Convenient reusable notebook allowing easy erasing and reuse.
“Easy to use AND sustainable at the same time”
Reusable notebook feels magical and aftercare service was excellent.
“write wipe write wipe write wipe with out cutting any trees.”
Notebook writes nicely, erases easily, and supports tree-saving.
“It writes nicely and it's easy to erase when you're done.”
Essential reusable notebook for work, allowing notes to be erased and reused.
“I can't work without it anymore”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MoYu is a maker and retailer associated with mechanical puzzles and model kits, including twisty cubes and metal 3D construction sets. The brand is commonly sold online and ships internationally, with a focus on engineered parts and assembly-based products. Consumers researching MoYu reviews typically look for product fit‑and‑finish, assembly difficulty, shipping performance, and after‑sales support such as spare parts and customer service.