Reviews Analyzed
21
We Collect & Analyze Reviews
Muukal
Experiences & Reviews
Muukal is an online eyewear retailer that sells prescription glasses, sunglasses and a range of lens options (single-vision, progressive, photochromic, blue-light). The company operates through a web storefront with prescription entry, frame selection, and shipping to customers. Typical services include online ordering, prescription processing and shipping with tracking; product options often list frame styles, lens coatings and multi-pair deals.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
28d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Customers report helpful staff, prompt responses and order follow-ups, but some cite poor resolution on repeated defects and strict exchange limits.
Share of mentions
Mixed
11%
💰
Value for money
Many reviewers highlight low prices, multi-pair deals and perceived good value for money when comparing to local stores.
Share of mentions
Strong
11%
⚡
User experience
Site layout and ordering flow are frequently described as easy to use, with clear selection, fast checkout and useful tracking tools.
Share of mentions
Strong
8%
🔧
Product quality
Most reviews praise accurate prescriptions, good lens quality and fit, but there are multiple reports of wrong RX, PD errors and chipped or loose lenses.
Share of mentions
Mixed
27%
📞
Communication
Order updates, follow-up emails verifying prescriptions and tracking information are often noted positively; a minority report lack of resolution or delays.
Share of mentions
Strong
12%
⭐
Overall experience
Many customers are repeat buyers and report satisfaction overall, though a subset experienced serious quality or prescription issues that harmed trust.
Share of mentions
Strong
32%
Our Independent Methodology
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
A Pair Of Eyeglasses
"So far so good. I've had several pairs of glasses made by Muukal and wear them every day. Aside from the frames being pretty, my vision is always spot on when I get new ones. The lenses are all high quality too. I used to buy my frames online but it's just not worth the risk anymore. Muukal's service is way better than most eyeglass stores in town and their prices are great! The only downside is that they take a little while to deliver, but it's worth the wait. Actually, one of the things that impressed me most about Muukal was the fact that they updated me on the status of my order via e-mail or phone call. Overall, Muukal provided fantastic service, being prompt in responding to my queries and the quality of the glasses is better than most that you would find in the local stores."
Rolando Streich
Collected.reviews
Nov 20, 2021
Featured for: Covers multiple themes positively
Quality Control Failure will NOT EXCHANGE
"I was a repeat customer and ordered 3 pairs of glasses. One clearly had a defective frame so they exchanged it with another one. The replacement had t..."
Ray
Trustpilot
Oct 01, 2025
Featured for: Strong complaint about exchange policy
One of my glasses came with lens out of…
"One of my glasses came with lens out of frame with small chips..."
Robert Lucius
Trustpilot
Oct 01, 2025
Featured for: Product defect detailed
Favorite place to order glasses!
"Second time ordering from you guys and it certainly won’t be my last! I was super thankful for the follo..."
Kristie Davis
Trustpilot
Oct 01, 2025
Featured for: Shows follow-up communication success
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
G
Gary
trustpilot.com
Oct 01, 2025
Enjoy these new glasses very much
Enjoy these new glasses very much, quality is...
w
whbaker
trustpilot.com
Oct 01, 2025
Great Glasses at an even better Price!
Many frames to choose from. Prescription was spot on...
M
Melissa Campese
trustpilot.com
Oct 01, 2025
I love every single pair of glasses
I love every single pair of glasses. I actually bought 18 pairs for the price of one o...
c
customer
trustpilot.com
Oct 01, 2025
Easy ordering
Easy ordering, accurate prescripti...
L
Lois Miles
trustpilot.com
Oct 01, 2025
I love most of the glasses
I love the glasses, however one pair the prescription wasn't right. I...
R
Robert Lucius
trustpilot.com
Oct 01, 2025
One of my glasses came with lens out of…
One of my glasses came with lens out of frame with small chips...
R
Ray
trustpilot.com
Oct 01, 2025
Quality Control Failure will NOT EXCHANGE
I was a repeat customer and ordered 3 pairs of glasses. One clearly had a defective frame so they exchanged it with another one. The replacement had t...
S
Sann T
trustpilot.com
Oct 01, 2025
INCORRECT RX
You didn't get the RX right... I now wasted my money and they took over a month to get to my address that I've be...
c
customer
trustpilot.com
Oct 01, 2025
I was pleased with the website
I was pleased with the website. I was able to f...
L
Lisa
trustpilot.com
Oct 01, 2025
Great customer service!
Great customer service! Glasses were perfect...great fit, presciption was exact...
S
Sharen F
trustpilot.com
Oct 01, 2025
Overall excellent!
Shopping online was so easy! The glasses are accurat...
P
Pam Parsons
trustpilot.com
Oct 01, 2025
Perfect fit quick shipping
Perfect fit quick ship...
c
customer
trustpilot.com
Oct 01, 2025
The price was amazing
The price was amazing. I bought 3 pairs...
J
Jemeta
trustpilot.com
Oct 01, 2025
Kids glasses
All three pair of glasses fit and loo...
S
Swag goop
trustpilot.com
Oct 01, 2025
The glasses are great for the deal
The glasses are great for the deal, however i believe the deal which is 3 pairs for 130$ is going away. I don’t know how expensive the glasses are usu...
T
Tania Gadbois
trustpilot.com
Oct 01, 2025
You owe me a refund- you cut the PD…
You owe me a refund- you cut the PD wrong on all three pairs( not even...
S
Second Time Customer
trustpilot.com
Oct 01, 2025
Nice layout & easy to order
Fast & easy to order. The website interface is very user friendly. Amazing tracking...
J
Jo-Ann Stewart
trustpilot.com
Oct 01, 2025
I love the service i recieved
The internet site wa...
L
Linda Johnson
trustpilot.com
Oct 01, 2025
My glasses arrived on time they look…
My glasses arrived on time they look good on me and were better than I expected. I have 2 pair of prescription sunshades in my cart right now. My husb...
K
Kristie Davis
trustpilot.com
Oct 01, 2025
Favorite place to order glasses!
Second time ordering from you guys and it certainly won’t be my last! I was super thankful for the follo...
Conclusion
Reviews indicate Muukal operates as a cost-competitive online eyewear seller with a user-friendly website, tracking and active order communications. Many customers report accurate prescriptions, good lens quality and strong value on multi-pair deals. However, several reviewers experienced incorrect prescriptions, PD cutting errors or physical defects, and some reported unsatisfactory resolution from customer service. If you consider ordering, verify your prescription and PD entries carefully, keep photos of any defects, and use the offered follow-up communications to confirm prescription details before finalizing.