Reviews indicate Muukal operates as a cost-competitive online eyewear seller with a user-friendly website, tracking and active order communications. Many customers report accurate prescriptions, good lens quality and strong value on multi-pair deals. However, several reviewers experienced incorrect prescriptions, PD cutting errors or physical defects, and some reported unsatisfactory resolution from customer service. If you consider ordering, verify your prescription and PD entries carefully, keep photos of any defects, and use the offered follow-up communications to confirm prescription details before finalizing.
Examples from available reviews (Nov 2021 – Feb 2026).
High-quality glasses and attentive, responsive customer service.
“Muukal's service is way better than most eyeglass stores in town”
Received defective frames and company refused further exchange; disappointed.
“Will not replace this defective one stating that they only replace once”
One pair arrived with the lens out of its frame and chipped.
“One of my glasses came with lens out of frame”
Repeat customer appreciated follow-up to confirm prescription; glasses perfect.
“follow up email I got to double check that I had entered my prescription correctly”
Customers report helpful staff, prompt responses and order follow-ups, but some cite poor resolution on repeated defects and strict exchange limits.
Many reviewers highlight low prices, multi-pair deals and perceived good value for money when comparing to local stores.
Site layout and ordering flow are frequently described as easy to use, with clear selection, fast checkout and useful tracking tools.
Most reviews praise accurate prescriptions, good lens quality and fit, but there are multiple reports of wrong RX, PD errors and chipped or loose lenses.
Order updates, follow-up emails verifying prescriptions and tracking information are often noted positively; a minority report lack of resolution or delays.
Many customers are repeat buyers and report satisfaction overall, though a subset experienced serious quality or prescription issues that harmed trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Glasses are good quality, affordable, and delivered quickly.
“Very happy with the glasses good quality”
Frames fit well but prescription and pupil measurements seemed incorrect.
“the prescription feels off.”
Reviewer is always satisfied with purchases from Muukal.
“Always satisfied with produce from Muukal.com”
Very happy with my new glasses, thank you.
“Very happy with my new glasses thank you”
Good prices and an easy-to-use website for buying glasses.
“The eyeglasses price is great.”
Likes the variety of frames, pricing, and service.
“I like the variety of frames, the costs and service.”
Black frames didn't match expectations and other tints were disliked.
“Black frames looked like there was rhinestone in them not holes”
Beautiful designs, easy ordering, timely delivery, and good customer service.
“Beautiful frame designs.”
Did not receive ordered Transitions lenses; resulting glasses unusable.
“I did not receive the Transitions lenses on any of the 3 pair of glasses ordered.”
Photo try-on made frame selection easy; pricing and delivery were fast.
“Easy to select frames by uploading my photo to "try on" different frames.”
Lenses and glasses are wonderful; reviewer appreciated two-for-one deal.
“The quality of the lenses and the glasses are wonderful.”
Multiple bifocal/photochromic orders have been excellent; reviewer recommends.
“They have all been excellent.”
Ordered four well-made pairs and will recommend and reorder.
“they were all cute and well made!”
Easy ordering with virtual try-on; great pricing and faster delivery.
“So easy to order, love seeing how the lenses look on my face before ordering.”
Reviewer loves their new frames.
“Love my new frames❤️”
Frames and lenses are high quality and enjoyable to wear.
“Good quality frames & perfectly crafted lenses.”
Cannot see with three pairs and received only a partial refund.
“I can’t see out of any of my three pairs of glasses”
Glasses arrived quickly, fit well, and offered great quality for price.
“My glasses came fast and fit great!”
Two pairs are great; third pair had short temple arms causing poor fit.
“the temple arms, which are too short”
Glasses look beautiful but prescriptions varied and caused discomfort.
“prescriptions are off in different ways on each pair.”
Multiple pairs developed uncleanable spots and customer service was poor.
“The quality of these glasses is abysmal.”
Ordered progressives were unusable and customer service stopped responding.
“Emailed numerous times and followed all their requests only to be dropped without further word.”
Products were faulty; lenses fell out and company refused repairs.
“They think it's fine that lenses fall out of glasses”
Progressive lenses were severely distorted; returns expensive and coercive.
“looking through the lenses was like looking in a funhouse mirror”
Color mismatched, construction felt flimsy, and transitions lenses didn't work.
“They feel very thin and flimsy and very loose.”
Two of three pairs were severely distorted and company stopped responding.
“two pair were the equivalent of looking through a funhouse mirror”
Photochromic tint was missing on all paid pairs and runaround followed.
“My order lacked the photochromic tint on all 3 pairs of glasses”
Company mailed glasses to wrong address and blamed the customer.
“this company i ordered glasses from sent me an email saying that my glasses would mailed to another address other than mine”
Numbers printed on progressive lenses and customer service was unhelpful.
“They put number on the progressive lens and expect it to be ok.”
Progressive glasses didn't follow supplied measurements; refund and return issues.
“they did not follow measurements I supplied.”
Good quality glasses; reviewer enjoyed them and will buy again.
“quality is good.”
Accurate prescription and perfect fit; reviewer will use them again.
“Prescription was spot on, and the frames fit perfectly.”
Bought many low-priced pairs and recommends buying as many as possible.
“I love every single pair of glasses.”
Ordering was easy with accurate prescription and good pricing.
“Easy ordering, accurate prescription, stylish frames, great pricing!”
Most glasses liked, but one pair had an incorrect prescription.
“one pair the prescription wasn't right.”
One pair arrived with the lens out of its frame and chipped.
“One of my glasses came with lens out of frame”
Received defective frames and company refused further exchange; disappointed.
“Will not replace this defective one stating that they only replace once”
Prescription was incorrect and shipping was very slow; reviewer upset.
“You didn't get the RX right...”
The website made it easy to find desired glasses and a deal.
“I was pleased with the website.”
Customer service was great and glasses fit with correct prescription.
“Great customer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Muukal is an online eyewear retailer that sells prescription glasses, sunglasses and a range of lens options (single-vision, progressive, photochromic, blue-light). The company operates through a web storefront with prescription entry, frame selection, and shipping to customers. Typical services include online ordering, prescription processing and shipping with tracking; product options often list frame styles, lens coatings and multi-pair deals.