Reviews Analyzed
21
We Collect & Analyze Reviews
MyBag
Experiences & Reviews
MyBag is an online retailer that sells designer and premium handbags and related accessories through an e-commerce site. Consumers researching the brand typically look for information on delivery times, product condition on arrival, returns and refunds, and customer service responsiveness. Reviews and consumer feedback are commonly used to verify shipping, authenticity handling, and post-purchase support before buying.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
17d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Mixed reports: many buyers praise fast, next‑day deliveries and prompt packing; several others report unhelpful customer‑service interactions or unresolved order issues.
Share of mentions
Mixed
21%
💰
Value for money
Several reviewers describe purchases as bargains or discounted, noting good prices; a few mention extra delivery or pickup fees as added costs.
Share of mentions
Strong
8%
⚡
User experience
Website navigation is praised by multiple buyers for ease of use; a small number could not amend orders or found account/options confusing.
Share of mentions
Mixed
6%
🔧
Product quality
Consistent positive notes on product condition: bags described as stunning, well packed, and arriving with dust bags; occasional comments about packaging size.
Share of mentions
Strong
23%
📞
Communication
Many customers report regular tracking updates and clear delivery messages; several reports describe no responses to emails, missing refunds, or site disappearance.
Share of mentions
Mixed
11%
⭐
Overall experience
Most reviewers report a positive end result—satisfied purchases and recommendations—while a notable minority report unresolved refunds or non‑delivery problems.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Kate Spade New York designer bag
"With a designer bag, I have a sense of confidence. I get quality bags from selected stores. The customer service of this company annoyed me, and at no time in the future am I going to get anything from them. They are so unkind and unprofessional. I ordered a bag designed by Kate Spade New York, but they decided to deliver MarcJACOBS. During the ordering process, I was categorical on the size, color, and designer. I contacted them and raised my concern. Instead of apologizing and guiding me on the return process, the customer care person started a blame game. I was furious, and I couldn't handle this. The following day, I reached out to them. This time whoever responded was ethical, advised me on the return process. A few days later, my Kate Spade New York bag arrived. Though I was happy, this was the worst online shopping experience I have ever had.
"
Kelly Wesley
Collected.reviews
Nov 17, 2021
Featured for: Wrong item, customer-service complaint
What is happening with MyBag?
"I ordered a Marc Jacobs bag with MyBag a little over 2 weeks ago. Since then, the bag never reached me and has been returned to sender. The MyBag web..."
Andrew P
Trustpilot
Oct 01, 2025
Featured for: Item returned, no website response
ONE LAST BAG
"I had my eye on the fluffy Marc Jacobs medium tote bag for some time. Since you are officially closing on 19 September 2025, I had to buy one last bag..."
Miss G
Trustpilot
Oct 01, 2025
Featured for: Fast delivery, frequent tracking updates
Great bag and very good quality and…
"Great bag and very good..."
Friend of Ted
Trustpilot
Oct 01, 2025
Featured for: Good quality and good service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Jay B
trustpilot.com
Oct 01, 2025
No bag no money back and same rbi h…
No bag no money back and same rbi h website sh...
A
Andrew P
trustpilot.com
Oct 01, 2025
What is happening with MyBag?
I ordered a Marc Jacobs bag with MyBag a little over 2 weeks ago. Since then, the bag never reached me and has been returned to sender. The MyBag web...
B
Beauty Ink
trustpilot.com
Oct 01, 2025
Speed of service 5* quality of product…
Speed of service 5*...
M
Miss G
trustpilot.com
Oct 01, 2025
ONE LAST BAG
I had my eye on the fluffy Marc Jacobs medium tote bag for some time. Since you are officially closing on 19 September 2025, I had to buy one last bag...
C
Clare
trustpilot.com
Oct 01, 2025
Arrived quick
Arrived quick. Kept up to date with delivery. P...
S
Sarah
trustpilot.com
Oct 01, 2025
Great company
Great company, quick delivery an...
C
Cintia Romano
trustpilot.com
Oct 01, 2025
I had a wonderful experience
I had a wonderful experience. I loveeee my bag. It wa...
G
Gary
trustpilot.com
Oct 01, 2025
Great deal!
...
J
Jordan Morley
trustpilot.com
Oct 01, 2025
Amazing first experience
Great first experience of buying from them. Would buy from...
A
Alexandra
trustpilot.com
Oct 01, 2025
Wonderful
Absolutely delighted with my first time shopping here. Excellent...
j
jacquishakeshaftlive.co.uk
trustpilot.com
Oct 01, 2025
Immediately after placing my order I…
Immediately after placing my order I realised my mistake in ordering 2 products instead of one. I was immediately on it, emailing, messaging etc to ge...
A
Anna
trustpilot.com
Oct 01, 2025
Amazing as always
Delivery was super fast, perfect packaging and deligh...
C
Customer Tina Brown
trustpilot.com
Oct 01, 2025
Great products and prices
Great products and prices. Get exactly what you...
K
Kalpna Champaneri
trustpilot.com
Oct 01, 2025
Purchased a VW bag for my daughter who…
Purchased a VW bag for my daughter who loves vi...
r
rushda
trustpilot.com
Oct 01, 2025
perfect bag 10/10 ..
perfect bag 10/10 ... just n...
M
Michelle Otter
trustpilot.com
Oct 01, 2025
Beautiful bag
Beautiful bag, my daughter will love this or I may...
A
AMANDA GREGORY
trustpilot.com
Oct 01, 2025
Absolutely stunning bag
Absolutely stunning bag, delivery was prompt, b...
F
Friend of Ted
trustpilot.com
Oct 01, 2025
Great bag and very good quality and…
Great bag and very good...
L
Laura Petruso
trustpilot.com
Oct 01, 2025
Great articles at discounted prices.
Great articles at discounted prices. Pick up point delivery a bit expensive and packaging ri...
A
Alan Greenshields
trustpilot.com
Oct 01, 2025
The ease of navigating your website has…
The ease of navigating your website has been very helpful for me in buying bags for the women in my life (daughter, granddaughter x 2). The...
Conclusion
Reviews show a clear pattern: many customers receive well‑conditioned designer bags, fast delivery and useful tracking updates, and describe good value. Product quality and packaging (including dust bags) are repeatedly praised. However, a distinct subset of recent reviews report serious service failures—non‑delivery, delayed or missing refunds, and unresponsive communication, including a reported website disappearance. If you plan to buy, check current payment/refund policies, use tracked shipping, and keep documentation of orders and correspondence to help resolve issues if they arise.