Reviews show a clear pattern: many customers receive well‑conditioned designer bags, fast delivery and useful tracking updates, and describe good value. Product quality and packaging (including dust bags) are repeatedly praised. However, a distinct subset of recent reviews report serious service failures—non‑delivery, delayed or missing refunds, and unresponsive communication, including a reported website disappearance. If you plan to buy, check current payment/refund policies, use tracked shipping, and keep documentation of orders and correspondence to help resolve issues if they arise.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delivered wrong item and customer service was initially unhelpful.
“They are so unkind and unprofessional.”
Order returned and company website disappeared with no response.
“The MyBag website has now disappeared and no one has responded to the emails I have sent.”
Ordered a bag during closing sale and received fast next-day delivery.
“tracking updates almost every hour.”
Bag had very good quality and service.
“Great bag and very good quality and service 👍🏿.”
Mixed reports: many buyers praise fast, next‑day deliveries and prompt packing; several others report unhelpful customer‑service interactions or unresolved order issues.
Several reviewers describe purchases as bargains or discounted, noting good prices; a few mention extra delivery or pickup fees as added costs.
Website navigation is praised by multiple buyers for ease of use; a small number could not amend orders or found account/options confusing.
Consistent positive notes on product condition: bags described as stunning, well packed, and arriving with dust bags; occasional comments about packaging size.
Many customers report regular tracking updates and clear delivery messages; several reports describe no responses to emails, missing refunds, or site disappearance.
Most reviewers report a positive end result—satisfied purchases and recommendations—while a notable minority report unresolved refunds or non‑delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Easy website navigation made buying gifts simple and repeatable.
“The ease of navigating your website has been very helpful”
Website forms reject attachments and provide no acknowledgement or replies.
“There’s no acknowledgement that messages were sent”
Filed a luggage damage claim but received no updates and system error.
“I have not received any updates via SMS or email regarding the status of my claim.”
Reviewer reports terrible service and an unresponsive system.
“Terrible service. Useless, broken, unresponsive system.”
Website fails to accept photos and is non-responsive for reports.
“Do not accept photos. Allways smth wrong. Non responsive.”
Returned faulty bag and received same faulty replacement; customer service was unhelpful.
“I got sent a replacement which was the faulty bag I returned in the first place”
Missing suitcase was located and delivered to door promptly.
“the missing suitcase was delivered to our door by a friendly and efficient gentleman.”
Parcel arrived empty and reviewer did not receive the item.
“My parcel arrived EMPTY!”
Reviewer jokingly told them to come to their house.
“Tell them to come to my house. LOL”
Bag's tag snapped within two weeks and customer service was unhelpful.
“the coach tag had snapped off from the bag”
Lost bag between cities and no updates or phone answers.
“My bag lost between Prague and Florence.”
Company would not accept size exchange despite proof of purchase.
“They would not let me return clothes for different sizes”
Reviewer had a great experience and intends to return.
“Best experience ! Will def come back”
Luggage arrived smashed and reporting website failed to work.
“Arrived home from hols with smashed luggage.”
Reviewer received an empty parcel and found customer service unhelpful.
“I RECEIVED A EMPTY PARCEL”
Purchased bag never arrived but company charged their Visa card.
“This company is a scam.”
Reviewer calls the company scammers and warns others.
“Scammers! Be aware”
Feature to change bag description did not work for reviewer.
“Supposed to be able to change bag description. Doesn’t work.”
Bag handle was falling apart and company failed to provide resolution.
“handle falling apart”
Website repeatedly refreshes and fails to upload damage photos.
“The website doesn’t work. The page refresh automatically all the time.”
Gold plating wore off after two years and warranty claim was denied.
“the gold has rubbed off the front logo”
Received empty box and company did not refund the £97 purchase.
“I was sent an empty box”
Returned bag but company claimed different contents and refused refund.
“instead they received a "baby wipes"???”
Returned bag was received by depot but company claims warehouse didn't receive it.
“the warehouse hasn’t received this”
Package returned as 'wrong address' and reviewer hasn't received a refund.
“The package was returned to sender due to the "wrong address”
Bag latch stuck and customer support is unreachable.
“bag latch will not open the bag”
Company denied a tracked return but refunded after payment dispute.
“They claimed my return never arrived”
Returned damaged bag but company repeatedly denied receiving parcel and didn't refund.
“they keep saying they have not received the parcel”
With a designer bag, I have a sense of confidence. I get quality bags from selected stores. The customer service of this company annoyed me, and at no time in the future am I going to get anything from them. They are so unkind and unprofessional. I ordered a bag designed by Kate Spade New York, but they decided to deliver MarcJACOBS. During the ordering process, I was categorical on the size, color, and designer. I contacted them and raised my concern. Instead of apologizing and guiding me on the return process, the customer care person started a blame game. I was furious, and I couldn't handle this. The following day, I reached out to them. This time whoever responded was ethical, advised me on the return process. A few days later, my Kate Spade New York bag arrived. Though I was happy, this was the worst online shopping experience I have ever had.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MyBag is an online retailer that sells designer and premium handbags and related accessories through an e-commerce site. Consumers researching the brand typically look for information on delivery times, product condition on arrival, returns and refunds, and customer service responsiveness. Reviews and consumer feedback are commonly used to verify shipping, authenticity handling, and post-purchase support before buying.