Reviews show a clear pattern: many customers receive well‑conditioned designer bags, fast delivery and useful tracking updates, and describe good value. Product quality and packaging (including dust bags) are repeatedly praised. However, a distinct subset of recent reviews report serious service failures—non‑delivery, delayed or missing refunds, and unresponsive communication, including a reported website disappearance. If you plan to buy, check current payment/refund policies, use tracked shipping, and keep documentation of orders and correspondence to help resolve issues if they arise.
Examples from available reviews (Nov 2021 – Feb 2026).
Order delivered wrong item and customer service was initially unhelpful.
“They are so unkind and unprofessional.”
Order returned and company website disappeared with no response.
“The MyBag website has now disappeared and no one has responded to the emails I have sent.”
Ordered a bag during closing sale and received fast next-day delivery.
“tracking updates almost every hour.”
Bag had very good quality and service.
“Great bag and very good quality and service 👍🏿.”
Mixed reports: many buyers praise fast, next‑day deliveries and prompt packing; several others report unhelpful customer‑service interactions or unresolved order issues.
Several reviewers describe purchases as bargains or discounted, noting good prices; a few mention extra delivery or pickup fees as added costs.
Website navigation is praised by multiple buyers for ease of use; a small number could not amend orders or found account/options confusing.
Consistent positive notes on product condition: bags described as stunning, well packed, and arriving with dust bags; occasional comments about packaging size.
Many customers report regular tracking updates and clear delivery messages; several reports describe no responses to emails, missing refunds, or site disappearance.
Most reviewers report a positive end result—satisfied purchases and recommendations—while a notable minority report unresolved refunds or non‑delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (50) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Pickup delayed one day but customer service rescheduled and delivered.
“Pickup actually happend a day later than agreed.”
Collection and delivery were seamless and customer service was responsive.
“The collection and delivery process was seamless”
Long-term user finds service quick, reliable, and consistent.
“been using it since 2014 and is quick, reliable and always spot on!”
Easy streamlined way to send excess luggage back home.
“Just a super easy streamline way of sending excess luggage back home!”
Service was very reliable, efficient, and helpful.
“Very reliable, efficient and helpful”
Process was quick and efficient; delivery on time.
“Quick & efficient process. Delivered on time”
Reviewer states they have used this service before.
“We have used this service”
Suitcase collected in England and delivered to California with good communication.
“My suitcase was picked up in England on Monday and delivered to California on Thursday.”
Luggage stuck in customs and My Baggage failed to support or communicate.
“My luggage was stuck in customs for five days.”
Reviewer found good communication and reliable service.
“Good communication, reliable service.”
Bags delivered early without signature and left in unsafe location.
“Our golf bags were left on the ground in front of the house”
Box collected next day and delivered; support helped with customs.
“My box was collected next day and delivered a few days later”
Baggage arrived on time and nothing was missing.
“Baggage arrived on time. Nothing was missing and am very pleasef”
Efficient, simple process completed according to schedule.
“Simple. Efficient process. All according to plan and schedule.”
Quick collection and delivery with no damage or losses.
“Very quick collect and delivery and no damages or lost items.”
Reviewer reports their package arrived completely ruined.
“My package is ruined completly”
Item matched description and pickup and delivery were efficient.
“Exactly as described, efficient instructions, pick up and delivery.”
Collected on time by friendly driver and arrived as stated.
“Collected on time by very nice man and arrived on day stated”
Customer service provided timely, clear support and trustworthy service.
“Amazing timely support from customer service from beginning to end”
Delivery was quick but pickup was slow.
“Very quick delivery but slow at pick-up”
Waiting over two months for a refund while website is down.
“Over 2 months waiting for a refund !!”
Order returned and company website disappeared with no response.
“The MyBag website has now disappeared and no one has responded to the emails I have sent.”
Fast service and high quality product received.
“Speed of service 5* quality of product 5*”
Ordered a bag during closing sale and received fast next-day delivery.
“tracking updates almost every hour.”
Purse arrived quickly with delivery updates and included dust bag.
“Purse is stunning and came with little dust bag.”
Quick delivery and quality goods offered at a good price.
“Great company, quick delivery and quality goods at a good price.”
Had a wonderful experience and will shop here again.
“It was honestly a bargain and I will be shopping here again”
Received a great deal on purchase.
“Great deal!”
Had a great first buying experience and would buy again.
“Great first experience of buying from them.”
Delighted with communication, speedy delivery, and lovely bag.
“Excellent communication & speedy delivery, lovely bag.”
Could not amend an unprocessed order and customer was disappointed.
“I was told my order couldn’t be amended.”
Super fast delivery, good packaging, and delighted with items.
“Delivery was super fast, perfect packaging and delighted with the items purchased.”
Products matched price and reviewer will use again.
“Get exactly what you paid for.”
Bought a VW bag and daughter loved it.
“she absolutely loved the bag.”
Bag was perfect but packaging needs improvement.
“perfect bag 10/10...just need to improve packaging...”
Beautiful bag arrived within a couple of days.
“Arrived within a couple of days, thank you”
Stunning bag with prompt delivery and good packing.
“Absolutely stunning bag, delivery was prompt, bag was well packed and it came with a dust bag.”
Bag had very good quality and service.
“Great bag and very good quality and service 👍🏿.”
Discounted items but delivery cost high and oversized packaging.
“packaging ridiculously big for the item included.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
MyBag is an online retailer that sells designer and premium handbags and related accessories through an e-commerce site. Consumers researching the brand typically look for information on delivery times, product condition on arrival, returns and refunds, and customer service responsiveness. Reviews and consumer feedback are commonly used to verify shipping, authenticity handling, and post-purchase support before buying.