Reviews show consistent praise for the brand’s serums and oils, with multiple customers reporting visible skin improvements. At the same time, recurring issues concern shipping speed, fulfilment reliability and customer-service handling of returns. Price and perceived value are divisive: some customers accept the cost for results, others find items overpriced. A small number of customers reported strong skin reactions; consumers with sensitive skin should patch-test products before full use and review return and shipping policies before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Has used products six months and reports glowing skin.
“My skin is glowing and I’ve been using those products and the cleanser for 6 months.”
Experienced severe allergic reaction and infection after using serum.
“My whole face swelled up, eyes were shoot and blisters oozing liquid.”
Paid £72 for face oil; bottle wouldn't open and return refused.
“the bottle won’t open.”
Support unresponsive and delivery often delayed, causing frustration.
“actually receiving them is an absolute nightmare.”
Shipping and fulfilment are common complaints: customers report slow international delivery, failed delivery attempts and inconsistent tracking updates.
Price is frequently discussed: some reviewers call products overpriced or misleadingly priced, while others feel the results justify the cost.
Many users praise texture, absorption, scent and visible improvements; a smaller group reports breakouts, strong reactions or unpleasant smells.
Majority of reviewers report noticeable skin improvement from serums and oils; isolated issues include packaging faults and rapid depletion.
Several reviewers report poor customer support on returns and refunds, unresponsive support emails and disputes over return or shipping charges.
Overall impressions split: many repeat buyers praise results, while others cite delivery, returns, pricing or safety concerns that produce negative reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (44) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Received spoiled moisturizer that smelled of mildew and caused breakouts.
“It smelled like mildew and caused her to break out.”
Received spoiled moisturizer that smelled of mildew and caused breakouts.
“It smelled like mildew and caused her to break out.”
After two months, serums improved skin firmness, softness, and glow.
“My skin is noticeably better. More firm, softer and glowing.”
After two months, serums improved skin firmness, softness, and glow.
“My skin is noticeably better. More firm, softer and glowing.”
Night serum reduced a deep glabella line after nightly use.
“saw this reduce in a few months”
Night serum reduced a deep glabella line after nightly use.
“saw this reduce in a few months”
Dry skin improved and became healthier and brighter within weeks.
“my face was not as dry and definelty overall healthier and brighter!”
Return process was confusing and proposed resolution felt inadequate.
“allow me more products for 70% what I paid.”
Return process was confusing and proposed resolution felt inadequate.
“allow me more products for 70% what I paid.”
Eye cream developed mold within six months and no credit offered.
“My eye cream grew mold in less than 6 months.”
Eye cream developed mold within six months and no credit offered.
“My eye cream grew mold in less than 6 months.”
After one month, skin is smoother, plumper, and lines diminishing.
“not only my skin is smoother, it is also plumper”
After one month, skin is smoother, plumper, and lines diminishing.
“not only my skin is smoother, it is also plumper”
Order arrived with an empty bottle and no response to inquiries.
“My order arrived and contained an empty bottle!”
Order arrived with an empty bottle and no response to inquiries.
“My order arrived and contained an empty bottle!”
Renew Serum visibly reduced wrinkles within a few weeks.
“After just a few weeks of using the Renew Serum, I’m already seeing a visible reduction in wrinkles.”
Renew Serum visibly reduced wrinkles within a few weeks.
“After just a few weeks of using the Renew Serum, I’m already seeing a visible reduction in wrinkles.”
Long-time customer noticed day and night serums are half filled.
“the bottles are now only half filled.”
Long-time customer noticed day and night serums are half filled.
“the bottles are now only half filled.”
Received incorrect low-quality brush and customer support was unhelpful.
“the item that came was not what I ordered, like at all.”
Received incorrect low-quality brush and customer support was unhelpful.
“the item that came was not what I ordered, like at all.”
Tried multiple products but saw very few results and breakouts.
“Lots of hype, expensive & very few results.”
Tried multiple products but saw very few results and breakouts.
“Lots of hype, expensive & very few results.”
Order repeatedly mailed to wrong address and refund was denied.
“they keep on mailing it (3 times) to the wrong adress.”
Order repeatedly mailed to wrong address and refund was denied.
“they keep on mailing it (3 times) to the wrong adress.”
Likes products but finds them overpriced with extra checkout charges.
“I really like some of the products but find them a little overpriced.”
Paid much more than market price and felt duped.
“leading me to believe I have been duped.”
Used products for three months and received glowing compliments.
“I get so many compliments on my skin.”
Reviewer reports the product has a terrible smell.
“Terrible smell.”
Delivery to Australia was unreliable and undeliverable twice.
“their carrier reported my address as “undeliverable” twice”
Experienced severe allergic reaction and infection after using serum.
“My whole face swelled up, eyes were shoot and blisters oozing liquid.”
Has used products six months and reports glowing skin.
“My skin is glowing and I’ve been using those products and the cleanser for 6 months.”
Paid £72 for face oil; bottle wouldn't open and return refused.
“the bottle won’t open.”
After delayed delivery, reviewer loves the serum and reordered.
“I love the serum”
Recently started using products and loves the subtle scent.
“I freaking LOVE the subtle natural scent. Love it!!”
Using products improved skin quality despite slow postage.
“the quality is fabulous”
Return refused and unexpected $7.77 shipping charge prompted return.
“their 30 day money back guarantee isn't so true”
Uses Prevent, Renew, and Illuminate regularly with improvement.
“My repeat buys are Prevent, Renew and Illuminate.”
Using Renew serum nearly two months with fresher skin.
“I absolutely love the Renew resurfacing night serum.”
Order took almost a month and refund request was declined.
“Do not purchase!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Naked + Thriving is a direct-to-consumer skincare brand known for serums, facial oils and complementary skincare items sold online. Consumers researching the brand typically look for ingredient-focused treatments, product efficacy, shipping and return policies before buying.