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We Collect & Analyze Reviews

Ninacloak
Experiences & Reviews

Ninacloak is presented as an online apparel retailer offering clothing and outerwear through an e-commerce site. Consumers commonly look for independent reviews to verify product materials, sizing accuracy, delivery reliability and return/refund handling when evaluating online fashion sellers.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 5%
Latest Review 18d
Overall Rating
1.2

Our Analysis

๐ŸŽฏ

Service quality

Most reviewers report delayed or missing orders and costly or unsuccessful returns; a small minority note timely delivery and helpful staff.

Share of mentions
18%
Weak
๐Ÿ’ฐ

Value for money

Multiple reviews describe monetary loss from partial refunds, return costs or receiving items that differ from advertised materials or photos.

Share of mentions
13%
Weak
โšก

User experience

Reviewers frequently report misleading product images, incorrect sizing versus charts, and order-processing delays that harmed the shopping experience.

Share of mentions
19%
Weak
๐Ÿ”ง

Product quality

Many customers describe fabrics and construction worse than shown online, including shrinkage and items that do not match descriptions or photos.

Share of mentions
14%
Weak
๐Ÿ“ž

Communication

Common complaints concern unresponsive or generic replies, missing return instructions, and inadequate resolution; a few mention an apologetic representative.

Share of mentions
16%
Weak
โญ

Overall experience

Overall impressions are predominantly negative: many reviewers label transactions as scams or advise against buying, while one long-term customer reports satisfaction.

Share of mentions
20%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

d
donnajod
trustpilot.com Oct 01, 2025

I wish I'd read the reviews beforeโ€ฆ

I wish I'd read the reviews before ordering. I eagerly waited for the items I'd purchased. Two weeks after I placed the order I received an email sayi...

M
Mary Fullerton
trustpilot.com Oct 01, 2025

This is a terrible company to dealโ€ฆ

This is a terrible company to deal with. The order took months to arrive, fabrics were not as advertised on website, eg, linen/cotton mix was in fact...

s
susan west
trustpilot.com Oct 01, 2025

This company ( if it is a company)โ€ฆ

This company ( if it is a company) seems to exist solely to defraud people in parting with their money. The product looks good online but what arrives...

S
S Sid
trustpilot.com Oct 01, 2025

This is a scam website

This is a scam website. Sending you trash quality/material items not what they show on their website. I have sent them mail to process the return o...

E
Elaine
trustpilot.com Oct 01, 2025

This company is a scam

This company is a scam. Never got the reply from them since I wanted to return the items. My advice to everyone is DO NOT order from this company....

S
Steff
trustpilot.com Oct 01, 2025

Cheap quality, bad customer service - donโ€™t order there again!!

Also I had a really bad experience. Quality is really bad (fabric and the sewing), just a cheep version of the pictures in the Internet. Size were not...

M
MaryAnne Nastri Crawford
trustpilot.com Oct 01, 2025

Poor return policโ€ฆ

Clothes didnโ€™t fit I contacted them for returns,did what th...

d
dee
trustpilot.com Oct 01, 2025

poor quality sizing wierd

...

E
Elizabeth Churchill
trustpilot.com Oct 01, 2025

This company is a complete scam

This company is a complete scam. I ordered 2 items of clothing from ninacloak who said on its website was a company based in the US. Received an order...

J
Julianna
trustpilot.com Oct 01, 2025

Please avoid this Seller

I ordered goods from Ninacloac in November 2021. Goods arrived to UK within 2 weeks as planned. I ordered 4 tops, a dress and a cardigan. When I opene...

k
kiwimaggiehotmail.com
trustpilot.com Oct 01, 2025

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY I bought two dresses and was sent two orders of the same two dresses. Charged $70.00 and $118.00 Poor quality so asked to...

M
Marla Goldstone
trustpilot.com Oct 01, 2025

Do not buy from this company

Do not buy from this company! The sizing is completely wrong, order size 18 if you are a size 10, but please donโ€™t bother. The quality is very ba...

W
Wendy Shapiro
trustpilot.com Oct 01, 2025

Do Not Purchase Anything from This Company

This company shows women's and men's clothing at bargain prices. They are supposedly based in Hong Kong. It is a total scam. I placed an order and aft...

C
Christy
trustpilot.com Oct 01, 2025

Deceptive merchandising practices

Or less than one starโ€ฆ..they sent me a completely different dress than ordered and then expect m...

D
D Nash
trustpilot.com Oct 01, 2025

Donโ€™t buy

Donโ€™t buy. The clothing is shoddily made, poor quality material, just...

J
Jojo
trustpilot.com Oct 01, 2025

DO NOT buy from NInaCloak!!!! -5*

Update: NinaCloak continues to not refund. The credit card company has requested them to call Merchant Services, they have not. NinaCloak continues to...

D
Darlene j Sparks
trustpilot.com Oct 01, 2025

Where is the 2 dresses I ordered ,youโ€ฆ

Where is the 2 dresses I ordered ,you gave no tracking number ,and you took mo...

S
Sandi
trustpilot.com Oct 01, 2025

You can order all you want

You can order all you want. You w...

b
brenda_atkinsonyahoo.com
trustpilot.com Oct 01, 2025

Where is my order plโ€ฆ NEXAU1009240566YQ

Where is my order p...

L
Linda Santo
trustpilot.com Oct 01, 2025

What's happened to my order

What's happened to my order? It's been weeks and not a word. I ordered a dress (for a wedding) and shirt. I failed to write do...

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Conclusion

Reviewers consistently raise concerns about order fulfilment, product representation and refunds: many report items that differ from photos, poor fabrics, incorrect sizing and delivery delays. Several accounts describe costly returns, partial refunds, or no refund, and difficulty getting useful responses from customer support. One reviewer with multiple purchases described good quality and friendly service, indicating mixed past experiences. If you consider buying from Ninacloak, document orders and returns, prefer payment methods with buyer protection, and verify seller policies before purchase.