Ninacloak
Experiences & Reviews
Ninacloak is presented as an online apparel retailer offering clothing and outerwear through an e-commerce site. Consumers commonly look for independent reviews to verify product materials, sizing accuracy, delivery reliability and return/refund handling when evaluating online fashion sellers.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers report delayed or missing orders and costly or unsuccessful returns; a small minority note timely delivery and helpful staff.
Value for money
Multiple reviews describe monetary loss from partial refunds, return costs or receiving items that differ from advertised materials or photos.
User experience
Reviewers frequently report misleading product images, incorrect sizing versus charts, and order-processing delays that harmed the shopping experience.
Product quality
Many customers describe fabrics and construction worse than shown online, including shrinkage and items that do not match descriptions or photos.
Communication
Common complaints concern unresponsive or generic replies, missing return instructions, and inadequate resolution; a few mention an apologetic representative.
Overall experience
Overall impressions are predominantly negative: many reviewers label transactions as scams or advise against buying, while one long-term customer reports satisfaction.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Hooded Patch Pocket Wool Color Block Coats
"I've been shopping here for a few years now. Very impressed and pleased with the quality of their products and the friendly customer service. Never had any problems with either of their processes and they always have the styles that I'm looking for. The prices are good, too. However, I recently ordered 2 Hooded Patch Pocket Wool Color Block Coats for my mum and sister. There are delays but Iโm hopeful the delivery will be made soon as I have contacted the customer care rep. He has apologized for the delay and assured me of delivery in two days time. Cant wait to present them as gifts to my loved ones."
DO NOT buy from NInaCloak!!!! -5*
"Update: NinaCloak continues to not refund. The credit card company has requested them to call Merchant Services, they have not. NinaCloak continues to..."
This company is a complete scam
"This company is a complete scam. I ordered 2 items of clothing from ninacloak who said on its website was a company based in the US. Received an order..."
I wish I'd read the reviews beforeโฆ
"I wish I'd read the reviews before ordering. I eagerly waited for the items I'd purchased. Two weeks after I placed the order I received an email sayi..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
I wish I'd read the reviews beforeโฆ
I wish I'd read the reviews before ordering. I eagerly waited for the items I'd purchased. Two weeks after I placed the order I received an email sayi...
This is a terrible company to dealโฆ
This is a terrible company to deal with. The order took months to arrive, fabrics were not as advertised on website, eg, linen/cotton mix was in fact...
This company ( if it is a company)โฆ
This company ( if it is a company) seems to exist solely to defraud people in parting with their money. The product looks good online but what arrives...
This is a scam website
This is a scam website. Sending you trash quality/material items not what they show on their website. I have sent them mail to process the return o...
This company is a scam
This company is a scam. Never got the reply from them since I wanted to return the items. My advice to everyone is DO NOT order from this company....
Cheap quality, bad customer service - donโt order there again!!
Also I had a really bad experience. Quality is really bad (fabric and the sewing), just a cheep version of the pictures in the Internet. Size were not...
Poor return policโฆ
Clothes didnโt fit I contacted them for returns,did what th...
poor quality sizing wierd
...
This company is a complete scam
This company is a complete scam. I ordered 2 items of clothing from ninacloak who said on its website was a company based in the US. Received an order...
Please avoid this Seller
I ordered goods from Ninacloac in November 2021. Goods arrived to UK within 2 weeks as planned. I ordered 4 tops, a dress and a cardigan. When I opene...
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY I bought two dresses and was sent two orders of the same two dresses. Charged $70.00 and $118.00 Poor quality so asked to...
Do not buy from this company
Do not buy from this company! The sizing is completely wrong, order size 18 if you are a size 10, but please donโt bother. The quality is very ba...
Do Not Purchase Anything from This Company
This company shows women's and men's clothing at bargain prices. They are supposedly based in Hong Kong. It is a total scam. I placed an order and aft...
Deceptive merchandising practices
Or less than one starโฆ..they sent me a completely different dress than ordered and then expect m...
Donโt buy
Donโt buy. The clothing is shoddily made, poor quality material, just...
DO NOT buy from NInaCloak!!!! -5*
Update: NinaCloak continues to not refund. The credit card company has requested them to call Merchant Services, they have not. NinaCloak continues to...
Where is the 2 dresses I ordered ,youโฆ
Where is the 2 dresses I ordered ,you gave no tracking number ,and you took mo...
You can order all you want
You can order all you want. You w...
Where is my order plโฆ NEXAU1009240566YQ
Where is my order p...
What's happened to my order
What's happened to my order? It's been weeks and not a word. I ordered a dress (for a wedding) and shirt. I failed to write do...
Conclusion
Reviewers consistently raise concerns about order fulfilment, product representation and refunds: many report items that differ from photos, poor fabrics, incorrect sizing and delivery delays. Several accounts describe costly returns, partial refunds, or no refund, and difficulty getting useful responses from customer support. One reviewer with multiple purchases described good quality and friendly service, indicating mixed past experiences. If you consider buying from Ninacloak, document orders and returns, prefer payment methods with buyer protection, and verify seller policies before purchase.