Most reviews say delivery, returns, and refunds fell short of expectations. Many customers report clothes that look different from the website photos and are made with low-quality fabric. Several reviewers describe customer support as unresponsive or evasive. One reviewer reports good product quality and helpful service.
Examples from available reviews (Dec 2021 – Mar 2026).
Items were poor quality, misdescribed, and refund incomplete.
“some items described as cotton were 100% polyester”
Company did not reply and customer lost money on returns.
“out $101 because they did not send me info on the return label.”
Wrong dress was sent and company refused a full refund.
“they sent the wrong one”
Customer satisfied with product quality and helpful customer service despite delivery delays.
“Very impressed and pleased with the quality of their products and the friendly customer service.”
Customers repeatedly report late or missing deliveries, and some say orders arrived incomplete. Several reviews mention partial refunds, double charges, or refunds that never arrived. Some complaints say the company asked customers to pay return postage or offered small credits instead of a full refund.
Reviewers often say refunds fall short of what they paid or come back only as small credits. Several accounts describe being told to keep incorrect items for a minimal payment instead of getting a full refund. Positive comments about value for money are rare.
Buyers describe long delivery timelines, along with missing or unusable tracking numbers. Returns often stall or are said to be lost in transit, which pushes some customers to file payment disputes. One reviewer reports a delayed delivery that ended with a satisfactory resolution, which stands out from the rest.
Multiple reviews describe cheaper synthetic fabrics, poor stitching, and inconsistent sizing. Several customers say the items they received look very different from the online photos and sometimes arrive with strong odors or visible damage. One reviewer praised the product quality, contrasting with most comments.
Many reviewers report no reply from support or only automated responses. Some say agents could not find their orders or stopped responding about returns. A few customers describe hostile or unhelpful exchanges when they did get through.
Most reviews focus on problems with fulfillment, returns, and items that do not match how they were presented online. These complaints show up repeatedly across service, product quality, and communication. One higher-rated review sharply contrasts with the mostly negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Items were poor quality, misdescribed, and refund incomplete.
“some items described as cotton were 100% polyester”
Order was delayed, fabrics misdescribed, and refund withheld.
“fabrics were not as advertised on website”
Products did not match photos and refunds were unobtainable.
“The product looks good online but what arrives does not resemble what you see on the photos.”
Received low-quality items and company did not respond to returns.
“This is a scam website”
Company did not reply and customer lost money on returns.
“out $101 because they did not send me info on the return label.”
Poor fabric and sewing quality with impossible returns.
“Quality is really bad (fabric and the sewing)”
Customer followed return steps but never received a return address.
“still have not received an address for the return!”
Clothes had poor quality and odd sizing.
“poor quality sizing wierd”
Order was never properly processed and refund was incomplete.
“only received back half of the money I sent as payment”
Most items differed from pictures and return was lost in transit.
“all clothes apart from cardigan were just terrible looking fakes”
Charged multiple times, received poor quality, and offered insufficient refund.
“I have been offered 55.00 refund”
Sizing and quality were wrong and purchase felt wasted.
“The sizing is completely wrong”
Support had no record of the order and became hostile.
“he had no record of my order number or email address.”
They sent a different dress and expected customer to pay return costs.
“they sent me a completely different dress than ordered”
Clothing was shoddily made and very poor quality.
“The clothing is shoddily made, poor quality material”
Returned the full order but company refused to issue a refund.
“I returned the full order, in original condition. Proof of return is verified.”
No tracking was provided and customer demanded a bank refund.
“you gave no tracking number”
Orders reportedly never arrive and seller is accused of scamming.
“You will never receive the items. Scam”
Customer asks where their order is using a provided tracking code.
“Where is my order pl...NEXAU1009240566YQ”
Order delayed for weeks with no communication from the seller.
“It's been weeks and not a word.”
Order never arrived and company did not respond to contact attempts.
“received no items”
Wrong dress was sent and company refused a full refund.
“they sent the wrong one”
Shipping information was unclear and the item never arrived for gifting.
“I received a shipping number, but have yet to be able to find any shipping information.”
Returned items but company stopped responding and refused refund.
“they have my return but refuse to communicate anymore.”
Received poor quality tops and a very small refund after return.
“When I returned them I was refunded $12.11”
Long delivery, misdescribed fabrics, and no refund after lengthy process.
“the clothes I ordered took three months to arrive”
Order arrived late, items were different and had a foul smell.
“Packing was disgusting, horrible fish smell”
Reviewer believes the company is a scam using stolen images.
“It is a total scam.”
Products were cheap and returns required unreasonable documentation and steps.
“DO NOT DO BUSINESS WITH THIS COMPANY”
Shirts arrived too small and company offered a tiny credit instead.
“They offered me $11USD, but I could keep the shirts!”
Shoes were poor quality, wrong size, and reviewer felt cheated.
“first of all wrong size”
Order was delayed and incomplete, quality poor and no help provided.
“I only received half of the order.”
Fabric misdescribed, sizing tiny, and returns process seemed fraudulent.
“return "process" is a scam - they will offer pennies on the purchase”
Order never arrived and company refused refund, offering only a voucher.
“they cannot refund my money because Paypal "has expired”
Reviewer calls the company a total scam and warns others.
“Total scam do not order from them!!!”
Received an inferior, different dress and only got a coupon.
“received something completely different of inferior quality”
Received a terrible sequined dress very different from advertisement.
“Do not fall victim to the pretty pictures of the clothes they advertise for sale.”
One dress was incorrect and other dresses were low quality; partial refund.
“Would not exchange and only gave me a partial refund.”
Multiple automated replies and no real customer service contact.
“No customer service no integrity.”
Items were far too small and made from very cheap material.
“Way too small and the quality was so cheap.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ninacloak is an online apparel retailer selling dresses, tops, pants, shoes, and related accessories. Each listing includes photos and a written description. Customers order through an ecommerce storefront for home delivery. Support is typically reached through website forms and email. Product pages usually include sizing and fabric details to guide purchases.