Reviews Analyzed
21
We Collect & Analyze Reviews
Ninacloak
Experiences & Reviews
Ninacloak is presented as an online apparel retailer offering clothing and outerwear through an e-commerce site. Consumers commonly look for independent reviews to verify product materials, sizing accuracy, delivery reliability and return/refund handling when evaluating online fashion sellers.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
18d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Most reviewers report delayed or missing orders and costly or unsuccessful returns; a small minority note timely delivery and helpful staff.
Share of mentions
Weak
18%
💰
Value for money
Multiple reviews describe monetary loss from partial refunds, return costs or receiving items that differ from advertised materials or photos.
Share of mentions
Weak
13%
⚡
User experience
Reviewers frequently report misleading product images, incorrect sizing versus charts, and order-processing delays that harmed the shopping experience.
Share of mentions
Weak
19%
🔧
Product quality
Many customers describe fabrics and construction worse than shown online, including shrinkage and items that do not match descriptions or photos.
Share of mentions
Weak
14%
📞
Communication
Common complaints concern unresponsive or generic replies, missing return instructions, and inadequate resolution; a few mention an apologetic representative.
Share of mentions
Weak
16%
⭐
Overall experience
Overall impressions are predominantly negative: many reviewers label transactions as scams or advise against buying, while one long-term customer reports satisfaction.
Share of mentions
Weak
20%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Hooded Patch Pocket Wool Color Block Coats
"I've been shopping here for a few years now. Very impressed and pleased with the quality of their products and the friendly customer service. Never had any problems with either of their processes and they always have the styles that I'm looking for. The prices are good, too. However, I recently ordered 2 Hooded Patch Pocket Wool Color Block Coats for my mum and sister. There are delays but I’m hopeful the delivery will be made soon as I have contacted the customer care rep. He has apologized for the delay and assured me of delivery in two days time. Cant wait to present them as gifts to my loved ones."
Teresa Austin
Collected.reviews
Dec 11, 2021
Featured for: Positive mention: good quality and service
DO NOT buy from NInaCloak!!!! -5*
"Update: NinaCloak continues to not refund. The credit card company has requested them to call Merchant Services, they have not. NinaCloak continues to..."
Jojo
Trustpilot
Oct 01, 2025
Featured for: Detailed refund and return documentation
This company is a complete scam
"This company is a complete scam. I ordered 2 items of clothing from ninacloak who said on its website was a company based in the US. Received an order..."
Elizabeth Churchill
Trustpilot
Oct 01, 2025
Featured for: PayPal partial refund, delivery issues
I wish I'd read the reviews before…
"I wish I'd read the reviews before ordering. I eagerly waited for the items I'd purchased. Two weeks after I placed the order I received an email sayi..."
donnajod
Trustpilot
Oct 01, 2025
Featured for: Wrong materials, sizing, costly returns
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
d
donnajod
trustpilot.com
Oct 01, 2025
I wish I'd read the reviews before…
I wish I'd read the reviews before ordering. I eagerly waited for the items I'd purchased. Two weeks after I placed the order I received an email sayi...
M
Mary Fullerton
trustpilot.com
Oct 01, 2025
This is a terrible company to deal…
This is a terrible company to deal with. The order took months to arrive, fabrics were not as advertised on website, eg, linen/cotton mix was in fact...
s
susan west
trustpilot.com
Oct 01, 2025
This company ( if it is a company)…
This company ( if it is a company) seems to exist solely to defraud people in parting with their money. The product looks good online but what arrives...
S
S Sid
trustpilot.com
Oct 01, 2025
This is a scam website
This is a scam website. Sending you trash quality/material items not what they show on their website. I have sent them mail to process the return o...
E
Elaine
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam. Never got the reply from them since I wanted to return the items. My advice to everyone is DO NOT order from this company....
S
Steff
trustpilot.com
Oct 01, 2025
Cheap quality, bad customer service - don’t order there again!!
Also I had a really bad experience. Quality is really bad (fabric and the sewing), just a cheep version of the pictures in the Internet. Size were not...
M
MaryAnne Nastri Crawford
trustpilot.com
Oct 01, 2025
Poor return polic…
Clothes didn’t fit I contacted them for returns,did what th...
d
dee
trustpilot.com
Oct 01, 2025
poor quality sizing wierd
...
E
Elizabeth Churchill
trustpilot.com
Oct 01, 2025
This company is a complete scam
This company is a complete scam. I ordered 2 items of clothing from ninacloak who said on its website was a company based in the US. Received an order...
J
Julianna
trustpilot.com
Oct 01, 2025
Please avoid this Seller
I ordered goods from Ninacloac in November 2021. Goods arrived to UK within 2 weeks as planned. I ordered 4 tops, a dress and a cardigan. When I opene...
k
kiwimaggiehotmail.com
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY I bought two dresses and was sent two orders of the same two dresses. Charged $70.00 and $118.00 Poor quality so asked to...
M
Marla Goldstone
trustpilot.com
Oct 01, 2025
Do not buy from this company
Do not buy from this company! The sizing is completely wrong, order size 18 if you are a size 10, but please don’t bother. The quality is very ba...
W
Wendy Shapiro
trustpilot.com
Oct 01, 2025
Do Not Purchase Anything from This Company
This company shows women's and men's clothing at bargain prices. They are supposedly based in Hong Kong. It is a total scam. I placed an order and aft...
C
Christy
trustpilot.com
Oct 01, 2025
Deceptive merchandising practices
Or less than one star…..they sent me a completely different dress than ordered and then expect m...
D
D Nash
trustpilot.com
Oct 01, 2025
Don’t buy
Don’t buy. The clothing is shoddily made, poor quality material, just...
J
Jojo
trustpilot.com
Oct 01, 2025
DO NOT buy from NInaCloak!!!! -5*
Update: NinaCloak continues to not refund. The credit card company has requested them to call Merchant Services, they have not. NinaCloak continues to...
D
Darlene j Sparks
trustpilot.com
Oct 01, 2025
Where is the 2 dresses I ordered ,you…
Where is the 2 dresses I ordered ,you gave no tracking number ,and you took mo...
S
Sandi
trustpilot.com
Oct 01, 2025
You can order all you want
You can order all you want. You w...
b
brenda_atkinsonyahoo.com
trustpilot.com
Oct 01, 2025
Where is my order pl… NEXAU1009240566YQ
Where is my order p...
L
Linda Santo
trustpilot.com
Oct 01, 2025
What's happened to my order
What's happened to my order? It's been weeks and not a word. I ordered a dress (for a wedding) and shirt. I failed to write do...
Conclusion
Reviewers consistently raise concerns about order fulfilment, product representation and refunds: many report items that differ from photos, poor fabrics, incorrect sizing and delivery delays. Several accounts describe costly returns, partial refunds, or no refund, and difficulty getting useful responses from customer support. One reviewer with multiple purchases described good quality and friendly service, indicating mixed past experiences. If you consider buying from Ninacloak, document orders and returns, prefer payment methods with buyer protection, and verify seller policies before purchase.