Reviewers consistently raise concerns about order fulfilment, product representation and refunds: many report items that differ from photos, poor fabrics, incorrect sizing and delivery delays. Several accounts describe costly returns, partial refunds, or no refund, and difficulty getting useful responses from customer support. One reviewer with multiple purchases described good quality and friendly service, indicating mixed past experiences. If you consider buying from Ninacloak, document orders and returns, prefer payment methods with buyer protection, and verify seller policies before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer satisfied with product quality and helpful customer service despite delivery delays.
“Very impressed and pleased with the quality of their products and the friendly customer service.”
Returned the full order but company refused to issue a refund.
“I returned the full order, in original condition. Proof of return is verified.”
Order was never properly processed and refund was incomplete.
“only received back half of the money I sent as payment”
Items were poor quality, misdescribed, and refund incomplete.
“some items described as cotton were 100% polyester”
Most reviewers report delayed or missing orders and costly or unsuccessful returns; a small minority note timely delivery and helpful staff.
Multiple reviews describe monetary loss from partial refunds, return costs or receiving items that differ from advertised materials or photos.
Reviewers frequently report misleading product images, incorrect sizing versus charts, and order-processing delays that harmed the shopping experience.
Many customers describe fabrics and construction worse than shown online, including shrinkage and items that do not match descriptions or photos.
Common complaints concern unresponsive or generic replies, missing return instructions, and inadequate resolution; a few mention an apologetic representative.
Overall impressions are predominantly negative: many reviewers label transactions as scams or advise against buying, while one long-term customer reports satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Long delivery and products differed significantly in color and fabric.
“Order took 1.5 months to arrive”
Wrong shirt sent and company demanded return postage without refund.
“They sent the wrong shirt.”
Fabric seemed disposable and damaged pants could not be returned.
“Fabric is cheap wear it twice.”
Wrong color arrived and company offered partial payment to keep it.
“They wanted me to pay for it to be returned”
Company sent wrong size and refused to communicate about returns.
“They refuse to communicate with me about returning the item for a refund.”
PayPal issued a voucher and seller appeared untrustworthy in dispute.
“I have eventually got most of my outlay refunded by PayPal in the form of a credit voucher”
I've been shopping here for a few years now. Very impressed and pleased with the quality of their products and the friendly customer service. Never had any problems with either of their processes and they always have the styles that I'm looking for. The prices are good, too. However, I recently ordered 2 Hooded Patch Pocket Wool Color Block Coats for my mum and sister. There are delays but I’m hopeful the delivery will be made soon as I have contacted the customer care rep. He has apologized for the delay and assured me of delivery in two days time. Cant wait to present them as gifts to my loved ones.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ninacloak is presented as an online apparel retailer offering clothing and outerwear through an e-commerce site. Consumers commonly look for independent reviews to verify product materials, sizing accuracy, delivery reliability and return/refund handling when evaluating online fashion sellers.