Reviewers consistently raise concerns about order fulfilment, product representation and refunds: many report items that differ from photos, poor fabrics, incorrect sizing and delivery delays. Several accounts describe costly returns, partial refunds, or no refund, and difficulty getting useful responses from customer support. One reviewer with multiple purchases described good quality and friendly service, indicating mixed past experiences. If you consider buying from Ninacloak, document orders and returns, prefer payment methods with buyer protection, and verify seller policies before purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer satisfied with product quality and helpful customer service despite delivery delays.
“Very impressed and pleased with the quality of their products and the friendly customer service.”
Returned the full order but company refused to issue a refund.
“I returned the full order, in original condition. Proof of return is verified.”
Order was never properly processed and refund was incomplete.
“only received back half of the money I sent as payment”
Items were poor quality, misdescribed, and refund incomplete.
“some items described as cotton were 100% polyester”
Most reviewers report delayed or missing orders and costly or unsuccessful returns; a small minority note timely delivery and helpful staff.
Multiple reviews describe monetary loss from partial refunds, return costs or receiving items that differ from advertised materials or photos.
Reviewers frequently report misleading product images, incorrect sizing versus charts, and order-processing delays that harmed the shopping experience.
Many customers describe fabrics and construction worse than shown online, including shrinkage and items that do not match descriptions or photos.
Common complaints concern unresponsive or generic replies, missing return instructions, and inadequate resolution; a few mention an apologetic representative.
Overall impressions are predominantly negative: many reviewers label transactions as scams or advise against buying, while one long-term customer reports satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Items were poor quality, misdescribed, and refund incomplete.
“some items described as cotton were 100% polyester”
Order was delayed, fabrics misdescribed, and refund withheld.
“fabrics were not as advertised on website”
Products did not match photos and refunds were unobtainable.
“The product looks good online but what arrives does not resemble what you see on the photos.”
Received low-quality items and company did not respond to returns.
“This is a scam website”
Company did not reply and customer lost money on returns.
“out $101 because they did not send me info on the return label.”
Poor fabric and sewing quality with impossible returns.
“Quality is really bad (fabric and the sewing)”
Customer followed return steps but never received a return address.
“still have not received an address for the return!”
Clothes had poor quality and odd sizing.
“poor quality sizing wierd”
Order was never properly processed and refund was incomplete.
“only received back half of the money I sent as payment”
Most items differed from pictures and return was lost in transit.
“all clothes apart from cardigan were just terrible looking fakes”
Charged multiple times, received poor quality, and offered insufficient refund.
“I have been offered 55.00 refund”
Sizing and quality were wrong and purchase felt wasted.
“The sizing is completely wrong”
Support had no record of the order and became hostile.
“he had no record of my order number or email address.”
They sent a different dress and expected customer to pay return costs.
“they sent me a completely different dress than ordered”
Clothing was shoddily made and very poor quality.
“The clothing is shoddily made, poor quality material”
Returned the full order but company refused to issue a refund.
“I returned the full order, in original condition. Proof of return is verified.”
No tracking was provided and customer demanded a bank refund.
“you gave no tracking number”
Orders reportedly never arrive and seller is accused of scamming.
“You will never receive the items. Scam”
Customer asks where their order is using a provided tracking code.
“Where is my order pl...NEXAU1009240566YQ”
Order delayed for weeks with no communication from the seller.
“It's been weeks and not a word.”
Order never arrived and company did not respond to contact attempts.
“received no items”
Wrong dress was sent and company refused a full refund.
“they sent the wrong one”
Shipping information was unclear and the item never arrived for gifting.
“I received a shipping number, but have yet to be able to find any shipping information.”
Returned items but company stopped responding and refused refund.
“they have my return but refuse to communicate anymore.”
Received poor quality tops and a very small refund after return.
“When I returned them I was refunded $12.11”
Long delivery, misdescribed fabrics, and no refund after lengthy process.
“the clothes I ordered took three months to arrive”
Order arrived late, items were different and had a foul smell.
“Packing was disgusting, horrible fish smell”
Reviewer believes the company is a scam using stolen images.
“It is a total scam.”
Products were cheap and returns required unreasonable documentation and steps.
“DO NOT DO BUSINESS WITH THIS COMPANY”
Shirts arrived too small and company offered a tiny credit instead.
“They offered me $11USD, but I could keep the shirts!”
Shoes were poor quality, wrong size, and reviewer felt cheated.
“first of all wrong size”
Order was delayed and incomplete, quality poor and no help provided.
“I only received half of the order.”
Fabric misdescribed, sizing tiny, and returns process seemed fraudulent.
“return "process" is a scam - they will offer pennies on the purchase”
Order never arrived and company refused refund, offering only a voucher.
“they cannot refund my money because Paypal "has expired”
Reviewer calls the company a total scam and warns others.
“Total scam do not order from them!!!”
Received an inferior, different dress and only got a coupon.
“received something completely different of inferior quality”
Received a terrible sequined dress very different from advertisement.
“Do not fall victim to the pretty pictures of the clothes they advertise for sale.”
One dress was incorrect and other dresses were low quality; partial refund.
“Would not exchange and only gave me a partial refund.”
Multiple automated replies and no real customer service contact.
“No customer service no integrity.”
Items were far too small and made from very cheap material.
“Way too small and the quality was so cheap.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ninacloak is presented as an online apparel retailer offering clothing and outerwear through an e-commerce site. Consumers commonly look for independent reviews to verify product materials, sizing accuracy, delivery reliability and return/refund handling when evaluating online fashion sellers.