Reviews consistently highlight Oakywood’s product craftsmanship, with many buyers praising solid materials, neat packaging and durable design. Repeat themes include helpful customer support that can resolve damaged shipments by providing replacements. At the same time, several customers report delivery delays, stalled tracking, missing hardware and complications with returns or refunds. If you plan to order, factor in longer lead times for custom items, check carrier options for your region and keep order/tracking communications saved to expedite any service requests.
Examples from available reviews (Dec 2022 – Feb 2026).
Company replaced damaged desk quickly after proof provided.
“Amazing serrvice and customer support!”
Desk arrived incomplete without all screws, leaving it unusable.
“They forgot to include any screws to attach the legs.”
Custom shelf and drawer fit perfectly; build quality is excellent.
“The build quality is EXCELLENT”
Item not received after three weeks; tracking stuck in Den Haag.
“it is still in DEN HAAG awaiting international departure”
Reviewers commonly describe responsive, helpful customer support that issues replacements or answers questions quickly; a minority report unresolved promises.
Some customers find product quality matches the price, while others note high shipping costs or refund/return handling that reduce perceived value.
Ordering and delivery experiences vary: many report smooth purchases and on-time delivery, but several customers face long delays or unshipped orders.
Most reviews praise solid build, attractive materials and careful packaging; a smaller number mention missing parts or items damaged in transit.
Customers often note helpful, timely replies and order updates; others report stalled tracking, limited carrier options or unclear product descriptions.
Overall impressions skew positive for product design and durability, though recurring shipping and returns issues affect some buyers' final assessments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products arrived beautifully packaged and company plants a tree per purchase.
“Everything arrived beautifully packaged”
Charging dock is well-made, sturdy, attractive, and arrived quickly.
“This is a well-made charging dock.”
Reviewer praises the design and quality as superb.
“Superb design and quality.”
Ordering was great and product arrived quickly with good quality.
“The ordering experience was great.”
Reviewer states the product quality is outstanding.
“outstanding product quality”
Reviewer didn't receive timely responses and awaits return instructions.
“don't receive timely response back when communicating with them.”
Product great but cable color differed and specifications were missing.
“One photo showed a black cable but the one I got was white.”
Customer service unresponsive and WhatsApp contacts send promotional spam.
“Terrible customer service.”
Product is great and delivery was very fast.
“Great product and very fast delivery.”
Custom keyboard pad delivered to spec and quality is top class.
“Ordered a custom sized keyboard pad and it was delivered to spec.”
Mouse/keyboard mat arrived rolled and remained unflattened after weeks.
“The mouse/keyboard mat we ordered is not flat.”
Product looks fantastic on nightstand and performs very well.
“Great product! Looks fantastic on my nightstand and works really well.”
Special order crafted to specifications with high quality despite delay.
“Exactly sized and crafted to my specifications.”
Reviewer finds the product fantastic and highly recommends it.
“Fantastic product. Highly recommend.”
Long wait produced an incredible desk with excellent craftsmanship and packaging.
“Excellent craftsmanship, Scandinavian design, and precise controls.”
Products are high quality and reviewer highly recommends buying.
“High quality products. Highly recommend to buy.”
Product quality and communication were excellent; customer service was proactive.
“Incredible product quality, perfect communication and insanely proactive, nice and helpful customer service!”
Order only partially delivered and remaining items are heavily delayed.
“Product is heavily delayed.”
Order was three weeks late and email inquiries received no answers.
“Yet I put 4 stars because the order late 3 weeks.”
Reviewer says the product is great.
“Great product!!”
Order placed over four weeks ago never arrived.
“Placed an order over 4 weeks ago and never received the product :(”
Products arrived on the estimated delivery date.
“The products arrived on the estimated delivery date.”
Company replaced damaged desk quickly after proof provided.
“Amazing serrvice and customer support!”
Waiting over a month for a laptop stand to ship.
“Been waiting over a month for them to ship a laptop stand.”
Custom order took extra time but was produced and delivered.
“Product was well packed and easy to assemble, and looks great on my desk.”
Responsive customer service provided updates and custom order arrived.
“Great products and very responsive customer service.”
Products helped achieve desired desk organization and exceeded quality.
“The quality of these products far surpasses their competitors”
Custom walnut tabletop shipped from Poland to Netherlands without damage.
“Great order process, quick response to questions and very well packaged products.”
Company delivers high-quality products and demonstrates professional workmanship.
“Professionals with pristine quality products.”
Great quality and customer service, but FedEx delivery options limited.
“Great quality and customer service.”
Material is nice but product's advertised charging feature is missing.
“The 2 in one is 1.”
Desk arrived incomplete without all screws, leaving it unusable.
“They forgot to include any screws to attach the legs.”
Reviewer states product and transaction were excellent and perfect.
“Excellent product and perfection transaction”
Reviewer describes the product as quality.
“Quality product”
Product is attractive, sturdy, functional, and as advertised.
“Great product, good looking, sturdy and functional, as advertised”
Return not shipped due to confusing and unprofessional refund process.
“it’s still not shipped back to the company for a refund”
Items arrive perfectly packed and reviewer loves their pieces.
“Arrives perfectly packed.”
Reviewer bought small wood products and says they love them.
“I looooove it!!!”
Item not received after three weeks; tracking stuck in Den Haag.
“it is still in DEN HAAG awaiting international departure”
Custom shelf and drawer fit perfectly; build quality is excellent.
“The build quality is EXCELLENT”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Oakywood is an e-commerce company that sells wooden desks, desk accessories and related home‑office products, often offering custom dimensions and international delivery. Consumers researching Oakywood typically look for information about product build, lead times for custom items, shipping options and the company’s customer support practices.