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We Collect & Analyze Reviews

Oakywood
Experiences & Reviews

Oakywood is an e-commerce company that sells wooden desks, desk accessories and related homeโ€‘office products, often offering custom dimensions and international delivery. Consumers researching Oakywood typically look for information about product build, lead times for custom items, shipping options and the companyโ€™s customer support practices.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 76%
Latest Review 20d
Overall Rating
4.0

Our Analysis

๐ŸŽฏ

Service quality

Reviewers commonly describe responsive, helpful customer support that issues replacements or answers questions quickly; a minority report unresolved promises.

Share of mentions
11%
Strong
๐Ÿ’ฐ

Value for money

Some customers find product quality matches the price, while others note high shipping costs or refund/return handling that reduce perceived value.

Share of mentions
3%
Mixed
โšก

User experience

Ordering and delivery experiences vary: many report smooth purchases and on-time delivery, but several customers face long delays or unshipped orders.

Share of mentions
18%
Mixed
๐Ÿ”ง

Product quality

Most reviews praise solid build, attractive materials and careful packaging; a smaller number mention missing parts or items damaged in transit.

Share of mentions
23%
Strong
๐Ÿ“ž

Communication

Customers often note helpful, timely replies and order updates; others report stalled tracking, limited carrier options or unclear product descriptions.

Share of mentions
18%
Mixed
โญ

Overall experience

Overall impressions skew positive for product design and durability, though recurring shipping and returns issues affect some buyers' final assessments.

Share of mentions
27%
Strong

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias โ€” just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025

J
Joy
trustpilot.com Oct 01, 2025

Did not receive order

Placed an order over 4 weeks ago and never received...

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trustpilot.com Oct 01, 2025

The products arrived on the estimatedโ€ฆ

The products arrived on th...

M
Matt Sz,
trustpilot.com Oct 01, 2025

Amazing serrvice and customer support!

Amazing serrvice and customer support! The desk came to my house in California badly damaged by UPS. Oakywood sent a replacement righ...

G
Gray
trustpilot.com Oct 01, 2025

Still Waiting

Been waiting over a month for...

A
Alistair Exon
trustpilot.com Oct 01, 2025

Non standard products may take some time.

Placing order was fine, only issue was me needing to decide what I wanted. The receipt of my order stated an expected delivery date as I requested a n...

T
Torstein
trustpilot.com Oct 01, 2025

Amazing products -great customer service

Great products and very responsive customer service. It took a while to get them, probably because I chose custom dimensions, but...

R
Robert Vos
trustpilot.com Oct 01, 2025

Organization Control Center

I am a control freak when it comes to organization and had been struggling to setup up my desk just right until I discovered Oakywood. Their products...

M
Mash
trustpilot.com Oct 01, 2025

Perfectionism, from product, to shipping

Great order process, quick response to questions and very well packaged products. I ordered a custom wa...

A
Andreas Morningstar
trustpilot.com Oct 01, 2025

A company that loves what they do and it's reflected in the quality of their products

A company that delivers what they preach. Professionals with pristine quality products. A true defini...

P
Przemek Obloj
trustpilot.com Oct 01, 2025

Great quality and customer service

Great quality and customer service. FedEx delivery w...

C
Cam O'Brien
trustpilot.com Oct 01, 2025

Nice material but a bit misleading

Nice material but a bit misleading. The 2 in one is 1. A stand for your headphones and...

J
Jack
trustpilot.com Oct 01, 2025

A nice desk (probably)

We ordered a classic desk in walnut in reliance on the good reviews here. We received the desk a couple of weeks late (with no communication in the in...

G
Gilles Pecqueux
trustpilot.com Oct 01, 2025

Excellent product and perfectionโ€ฆ

Excellent product and...

K
Kelly
trustpilot.com Oct 01, 2025

Quality product

...

J
John
trustpilot.com Oct 01, 2025

Great product

Great product, good looking, stu...

T
TN
trustpilot.com Oct 01, 2025

I didnโ€™t like the product when I got itโ€ฆ

I didnโ€™t like the product when I got it so Iโ€™m returning it yet even now itโ€™s still not shipped back to the company for a refund bec...

A
Anna
trustpilot.com Oct 01, 2025

Arrives perfectly packed

Arrives perfectly packed. Love all the...

A
Ashley
trustpilot.com Oct 01, 2025

Ashley

Oakwood offers high-quality and very appealing wood products. I initially searched for a standing desk with a real wood tabletop, but since I live ove...

R
Reece Major
trustpilot.com Oct 01, 2025

Yet to receivepurchase after 3 weeks

Iโ€™m yet to receive my item and it has been 3 weeks since I ordered it. The tracking says...

S
Scott W
trustpilot.com Oct 01, 2025

Superb quality and value

I bought the desk shelf and a large drawer to go with it after customizing it on the Oakywood site (really excellent interface, btw). After receiving...

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Conclusion

Reviews consistently highlight Oakywoodโ€™s product craftsmanship, with many buyers praising solid materials, neat packaging and durable design. Repeat themes include helpful customer support that can resolve damaged shipments by providing replacements. At the same time, several customers report delivery delays, stalled tracking, missing hardware and complications with returns or refunds. If you plan to order, factor in longer lead times for custom items, check carrier options for your region and keep order/tracking communications saved to expedite any service requests.