Reviews Analyzed
21
We Collect & Analyze Reviews
Oakywood
Experiences & Reviews
Oakywood is an e-commerce company that sells wooden desks, desk accessories and related homeโoffice products, often offering custom dimensions and international delivery. Consumers researching Oakywood typically look for information about product build, lead times for custom items, shipping options and the companyโs customer support practices.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
20d
Overall Rating
4.0
Our Analysis
๐ฏ
Service quality
Reviewers commonly describe responsive, helpful customer support that issues replacements or answers questions quickly; a minority report unresolved promises.
Share of mentions
Strong
11%
๐ฐ
Value for money
Some customers find product quality matches the price, while others note high shipping costs or refund/return handling that reduce perceived value.
Share of mentions
Mixed
3%
โก
User experience
Ordering and delivery experiences vary: many report smooth purchases and on-time delivery, but several customers face long delays or unshipped orders.
Share of mentions
Mixed
18%
๐ง
Product quality
Most reviews praise solid build, attractive materials and careful packaging; a smaller number mention missing parts or items damaged in transit.
Share of mentions
Strong
23%
๐
Communication
Customers often note helpful, timely replies and order updates; others report stalled tracking, limited carrier options or unclear product descriptions.
Share of mentions
Mixed
18%
โญ
Overall experience
Overall impressions skew positive for product design and durability, though recurring shipping and returns issues affect some buyers' final assessments.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 โ October 2025).
Amazing serrvice and customer support!
"Amazing serrvice and customer support! The desk came to my house in California badly damaged by UPS. Oakywood sent a replacement righ..."
Matt Sz,
Trustpilot
Oct 01, 2025
Featured for: example of fast replacement
A nice desk (probably)
"We ordered a classic desk in walnut in reliance on the good reviews here. We received the desk a couple of weeks late (with no communication in the in..."
Jack
Trustpilot
Oct 01, 2025
Featured for: unresolved missing parts complaint
Superb quality and value
"I bought the desk shelf and a large drawer to go with it after customizing it on the Oakywood site (really excellent interface, btw). After receiving..."
Scott W
Trustpilot
Oct 01, 2025
Featured for: positive quality, interface, value
Yet to receivepurchase after 3 weeks
"Iโm yet to receive my item and it has been 3 weeks since I ordered it. The tracking says..."
Reece Major
Trustpilot
Oct 01, 2025
Featured for: shipping/tracking delay example
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
J
Joy
trustpilot.com
Oct 01, 2025
Did not receive order
Placed an order over 4 weeks ago and never received...
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trustpilot.com
Oct 01, 2025
The products arrived on the estimatedโฆ
The products arrived on th...
M
Matt Sz,
trustpilot.com
Oct 01, 2025
Amazing serrvice and customer support!
Amazing serrvice and customer support! The desk came to my house in California badly damaged by UPS. Oakywood sent a replacement righ...
G
Gray
trustpilot.com
Oct 01, 2025
Still Waiting
Been waiting over a month for...
A
Alistair Exon
trustpilot.com
Oct 01, 2025
Non standard products may take some time.
Placing order was fine, only issue was me needing to decide what I wanted. The receipt of my order stated an expected delivery date as I requested a n...
T
Torstein
trustpilot.com
Oct 01, 2025
Amazing products -great customer service
Great products and very responsive customer service. It took a while to get them, probably because I chose custom dimensions, but...
R
Robert Vos
trustpilot.com
Oct 01, 2025
Organization Control Center
I am a control freak when it comes to organization and had been struggling to setup up my desk just right until I discovered Oakywood. Their products...
M
Mash
trustpilot.com
Oct 01, 2025
Perfectionism, from product, to shipping
Great order process, quick response to questions and very well packaged products. I ordered a custom wa...
A
Andreas Morningstar
trustpilot.com
Oct 01, 2025
A company that loves what they do and it's reflected in the quality of their products
A company that delivers what they preach. Professionals with pristine quality products. A true defini...
P
Przemek Obloj
trustpilot.com
Oct 01, 2025
Great quality and customer service
Great quality and customer service. FedEx delivery w...
C
Cam O'Brien
trustpilot.com
Oct 01, 2025
Nice material but a bit misleading
Nice material but a bit misleading. The 2 in one is 1. A stand for your headphones and...
J
Jack
trustpilot.com
Oct 01, 2025
A nice desk (probably)
We ordered a classic desk in walnut in reliance on the good reviews here. We received the desk a couple of weeks late (with no communication in the in...
G
Gilles Pecqueux
trustpilot.com
Oct 01, 2025
Excellent product and perfectionโฆ
Excellent product and...
K
Kelly
trustpilot.com
Oct 01, 2025
Quality product
...
J
John
trustpilot.com
Oct 01, 2025
Great product
Great product, good looking, stu...
T
TN
trustpilot.com
Oct 01, 2025
I didnโt like the product when I got itโฆ
I didnโt like the product when I got it so Iโm returning it yet even now itโs still not shipped back to the company for a refund bec...
A
Anna
trustpilot.com
Oct 01, 2025
Arrives perfectly packed
Arrives perfectly packed. Love all the...
A
Ashley
trustpilot.com
Oct 01, 2025
Ashley
Oakwood offers high-quality and very appealing wood products. I initially searched for a standing desk with a real wood tabletop, but since I live ove...
R
Reece Major
trustpilot.com
Oct 01, 2025
Yet to receivepurchase after 3 weeks
Iโm yet to receive my item and it has been 3 weeks since I ordered it. The tracking says...
S
Scott W
trustpilot.com
Oct 01, 2025
Superb quality and value
I bought the desk shelf and a large drawer to go with it after customizing it on the Oakywood site (really excellent interface, btw). After receiving...
Conclusion
Reviews consistently highlight Oakywoodโs product craftsmanship, with many buyers praising solid materials, neat packaging and durable design. Repeat themes include helpful customer support that can resolve damaged shipments by providing replacements. At the same time, several customers report delivery delays, stalled tracking, missing hardware and complications with returns or refunds. If you plan to order, factor in longer lead times for custom items, check carrier options for your region and keep order/tracking communications saved to expedite any service requests.