Reviews show a pattern of fulfilment and communication problems for Olympia Sports: many customers report late or missing shipments, difficulty obtaining tracking, and delayed refunds. Multiple reports describe unresponsive or email‑only support and inconsistent return policies, while some reviewers cite rude in‑store interactions. At the same time, several customers report fast deliveries and successful in‑store returns, indicating uneven performance across orders and locations. Consumers considering Olympia Sports should keep order confirmations and receipts, verify tracking promptly, and consider using stores that allow in‑person returns where available.
Examples from available reviews (Feb 2020 – Feb 2026).
Reviewer reports poor-quality shoes and unhelpful, rude customer service.
“The customer service is terrible.”
Still waiting for refund after three months; company cannot locate order.
“I'm still waiting to be refunded 3 months later.”
Reviewer appreciates ability to return online orders in-store and recommends Olympia.
“Love that you can return online orders in store!”
Recent shoe order arrived in four to five days with good experience.
“received the item within 4-5 days.”
Many reviewers report order fulfilment problems, delayed or missing shipments, inconsistent returns handling and mixed in‑store service experiences.
A small set of reviews raise issues about pricing, denied sale prices, poor value for returned items and customers being charged return shipping.
Numerous reports cite broken or unclear online flows: missing confirmations, absent tracking, failed return‑label emails, though some orders arrived quickly.
Several customers received wrong, defective or poorly fitting items; other buyers reported authentic, well‑fitting shoes in a minority of reviews.
Many reviewers describe poor communication: long holds, unanswered emails, no phone support and abrupt or rude in‑store staff interactions.
Overall impressions lean negative: recurring accounts of missing orders, refund delays and unhelpful support, though some users report smooth purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Seamstress completed name-change alteration on time with excellent workmanship.
“The seamstress there worked really hard, doing a fabulous job”
Manager and staff were rude and created a scene over a discount.
“insulted me in front of others”
Reviewer alleges five-star reviews are written by the company itself.
“Be aware "5 star reviews" are written by the company itself.”
Company listed tennis balls but could not fulfill the order or notify.
“they don't have any tennis balls in stock, yet they continue to list them”
Ordered item not received; wrong item arrived months later and site disappeared.
“a completely different and useless piece of costume jewellery arrived”
Recent shoe order arrived in four to five days with good experience.
“received the item within 4-5 days.”
Order arrived in five days and reviewer is very happy with shoes.
“my order came in 5 days great product super happy with my shoes”
Multiple orders without problems; only one slow delivery during the pandemic.
“I've never had a problem with the order or quality of shoes.”
Shoes arrived quickly and were authentic; reviewer satisfied.
“they are authentic. No complaints here.”
Reviewer reports poor-quality shoes and unhelpful, rude customer service.
“The customer service is terrible.”
Still waiting for refund after three months; company cannot locate order.
“I'm still waiting to be refunded 3 months later.”
Reviewer experienced broken service and poor return handling.
“I would rate zero if I could.”
Ordered larger size but shoes were tighter and return shipping charged to customer.
“Horrible customer service and return policy.”
Reviewer appreciates ability to return online orders in-store and recommends Olympia.
“Love that you can return online orders in store!”
Placed three orders in six months without problems.
“I've had no problems with three orders placed within the last six months.”
Return emails never arrive and customer support gives vague, unhelpful replies.
“Terrible return process where their online system claims to email you a return label”
Reviewer calls the website scammers, sending defective items and no return label.
“these website guys are scammers.”
Card charged without confirmation; shoes out of stock and refund required hassle.
“my card was charged the day I ordered them.”
No shipment tracking after a week and long customer service wait times.
“1 week out still no shipment tracking number.”
No tracking or shipment nearly two months later and unresponsive customer service.
“Almost two months later, no tracking number, no shoes.”
Went to the store pressed for time and willing to pay for convenience.
“I went there with the full intention of replacing footgear for running and for walking”
Dealing with Neta V and Daniel G was pleasant and informative.
“they are very plesent and informational worker”
I had the worst experience with this company. I ordered two pairs of shoes, 2 different sizes, and they were supposed to be delivered together. One pair was sent to me first. 3 weeks later, still waiting for the other one. I contacted them via email and asked them where my order was. They told me that they would check on it. A week later I received an email saying that my order was on its way, but it never arrived. I made two attempts to contact them by phone - both times, I waited on hold for 20+ minutes until I gave up.
I just can't believe that they can think we'll just forget we've ordered and paid for the shoes and keep waiting and waiting and waiting and waiting and waiting and waiting and waiting and never receiving any! I've told them I'm going to write a review on this company so hopefully it will help me get my money back or at least an explanation!
Salesperson was extremely helpful and provided excellent customer service.
“The sales person was extremely helpful!”
Store not open during advertised hours; customers wait with doors locked.
“no one is answering the phones and no one can be seen in the windows”
Wide selection of clothes and shoes with very good prices.
“Lots of clothes and shoes to choose from with very good prices”
Store frequently closes 30 to 60 minutes early every day.
“Count on them to close early everyday.”
Staff ignored the customer both times while they needed assistance.
“workers were talking by the desk and they completely ignored me”
Found marked-down jerseys and apparel with great sale prices.
“They had a ton of sale racks outside the store with marked down jerseys”
Regular customer praises a helpful employee who worked diligently for years.
“there was a lovely young woman who would help me all the time”
Local store found order information and promptly arranged the missing pair.
“They quickly found my order information, checked their in-store stock, and offered to send out the missing pair”
Associate Stacey provided excellent FaceTime shopping and went above and beyond.
“Stacey went above and beyond with her service!!”
Customer tried on shirts and was later approached by an employee with a hanger.
“I tried on a few UA shirts and then hung them up trying to be considerate.”
Manager provided extremely rude customer service and discouraged the purchase.
“Hands down the absolute worst customer service from a manager I have ever experienced!”
Store is closing with clearance sales, yet staff remain surprisingly cheery.
“all the merchandise is on clearance, and the store is staying until all the merchandise goes.”
Store carried New York Giants gear, was spacious, and staff were helpful.
“This was the only location that offered New York Giants gear.”
Associate (Alyssa or Alexis) provided a pleasant and fantastic experience.
“I had a fantastic experience with an amazing associate who was pleasant and cheerful.”
Found needed swimming items conveniently close by on the Cape.
“I found what I needed”
Staff distracted by texting and schedules, requiring repeated requests for help.
“One of them was way more concerned about texting her friends and looking at a list of all of her coworker's work schedules than she was about customers.”
Associates ignored customers and failed to offer assistance while shopping.
“both associates working were talking right next to us and never offered to help”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Olympia Sports is a retailer of athletic footwear, apparel and related sporting goods that sells through an online store and operates physical retail locations. Shoppers commonly search for information on product authenticity, shipping, returns and in-store services when evaluating Olympia Sports.