Reviews show a pattern of fulfilment and communication problems for Olympia Sports: many customers report late or missing shipments, difficulty obtaining tracking, and delayed refunds. Multiple reports describe unresponsive or email‑only support and inconsistent return policies, while some reviewers cite rude in‑store interactions. At the same time, several customers report fast deliveries and successful in‑store returns, indicating uneven performance across orders and locations. Consumers considering Olympia Sports should keep order confirmations and receipts, verify tracking promptly, and consider using stores that allow in‑person returns where available.
Examples from available reviews (Feb 2020 – Feb 2026).
Reviewer reports poor-quality shoes and unhelpful, rude customer service.
“The customer service is terrible.”
Still waiting for refund after three months; company cannot locate order.
“I'm still waiting to be refunded 3 months later.”
Reviewer appreciates ability to return online orders in-store and recommends Olympia.
“Love that you can return online orders in store!”
Recent shoe order arrived in four to five days with good experience.
“received the item within 4-5 days.”
Many reviewers report order fulfilment problems, delayed or missing shipments, inconsistent returns handling and mixed in‑store service experiences.
A small set of reviews raise issues about pricing, denied sale prices, poor value for returned items and customers being charged return shipping.
Numerous reports cite broken or unclear online flows: missing confirmations, absent tracking, failed return‑label emails, though some orders arrived quickly.
Several customers received wrong, defective or poorly fitting items; other buyers reported authentic, well‑fitting shoes in a minority of reviews.
Many reviewers describe poor communication: long holds, unanswered emails, no phone support and abrupt or rude in‑store staff interactions.
Overall impressions lean negative: recurring accounts of missing orders, refund delays and unhelpful support, though some users report smooth purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · yelp.com (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Generally positive experience but concerns about two employees' discriminatory behavior.
“they aren't being discriminating towards Africans but they are.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Olympia Sports is a retailer of athletic footwear, apparel and related sporting goods that sells through an online store and operates physical retail locations. Shoppers commonly search for information on product authenticity, shipping, returns and in-store services when evaluating Olympia Sports.