Reviews Analyzed
21
We Collect & Analyze Reviews
Only Maker
Experiences & Reviews
Only Maker is an e-commerce footwear retailer offering a range of shoes and related products through an online store. Consumers researching Only Maker reviews typically look for information on product fit, customer service responsiveness, shipping times, and returns. Before buying, verify sizing details, shipping options, and the company’s return/refund policy on the official site or support channels.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
23d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful customer service and successful issue resolution; a few report slow or unhelpful responses.
Share of mentions
Strong
24%
💰
Value for money
A small number of reviewers mention price and deals positively; one or two cite damaged items or poor fit that reduced perceived value.
Share of mentions
Mixed
4%
⚡
User experience
Reviewers commonly report straightforward ordering, easy cancellations or refunds, and satisfactory fulfilment for most purchases.
Share of mentions
Strong
10%
🔧
Product quality
Many customers praise shoe style, fit variety and condition on arrival; a minority report scratched, damaged, or too-narrow items.
Share of mentions
Strong
18%
📞
Communication
Frequent remarks note prompt replies and timely outreach from staff; isolated reviews report missing tracking or extremely delayed delivery.
Share of mentions
Strong
13%
⭐
Overall experience
Most reviewers report positive overall experiences and repeat purchases; a small subset reports delivery failures or damaged goods.
Share of mentions
Strong
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Stilettos
"I love, love, love my stilettos that I bought from Only Maker and have gotten many compliments on them. I have never received such a positive response about a shoe purchase before. I have told everyone about your site, and will continue to do so! I'd also like to appreciate your customer service team. one of your representatives was so amazing! She was so helpful and guided me through the entire process. She even called me the next day to see how I liked them. I am absolutely in love with my new shoes and am excited for my next purchase!!! Thank you for everything and I will be recommending you guys to all my friends!
"
Monica W.
Collected.reviews
Dec 08, 2021
Featured for: Praise: product and customer service
Order Never Received
"On June 10, I made and order #180148S for a pair of Black Mary Jane Platform Chunky High Heels Pumps size US13 for $72.98 total including taxes. On Ju..."
Davey
Trustpilot
Oct 01, 2025
Featured for: Long non-delivery complaint, no updates
Sent me worn/damaged shoes and they won’t carer for wide feet
"To start off with I measured my fit before I ordered and I even went a size up. I’m a female who struggles to find wide fit sandals when I heard about..."
RRAR
Trustpilot
Oct 01, 2025
Featured for: Damaged shoes, poor width fit
Quick response and issue was taken care…
"Quick response and is..."
Cesar Munoz
Trustpilot
Oct 01, 2025
Featured for: Quick response and issue resolved
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Davey
trustpilot.com
Oct 01, 2025
Order Never Received
On June 10, I made and order #180148S for a pair of Black Mary Jane Platform Chunky High Heels Pumps size US13 for $72.98 total including taxes. On Ju...
a
angelica castillo
trustpilot.com
Oct 01, 2025
5 starsss
These shoes are really cute, and have a variety of sizes that is hard to find with my size. The customer service...
G
Gustavo Audon
trustpilot.com
Oct 01, 2025
Excelent place
Excelent place I bought my shoes for Halloween here. I was looking something to...
A
AR
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service . Very fast a...
J
Jacob Kitson
trustpilot.com
Oct 01, 2025
Responded very quickly
Responded very quickly, and are very...
K
Kayla Kirkland
trustpilot.com
Oct 01, 2025
So impressed!
Super responsive and s...
J
James Cleaver
trustpilot.com
Oct 01, 2025
Super helpful and responsive! Great customer service
Staff super helpful and respo...
C
Cesar Munoz
trustpilot.com
Oct 01, 2025
Quick response and issue was taken care…
Quick response and is...
A
Aaron
trustpilot.com
Oct 01, 2025
This company is amazing
This company is amazing. They reach out in a timely manner, are respectful, a...
M
Mishy Rashid
trustpilot.com
Oct 01, 2025
Good collection
Good collection, waiting...
M
Mina Edoho
trustpilot.com
Oct 01, 2025
My first time ordering so I was very…
My first time ordering so I was very skeptical...I received...
K
Kyle Crawford
trustpilot.com
Oct 01, 2025
They’re always so prompt in assisting…
They’re always so prompt in assisting me, even when the mistake is my fault. The products are ama...
R
RRAR
trustpilot.com
Oct 01, 2025
Sent me worn/damaged shoes and they won’t carer for wide feet
To start off with I measured my fit before I ordered and I even went a size up. I’m a female who struggles to find wide fit sandals when I heard about...
J
Jamira Bryant
trustpilot.com
Oct 01, 2025
Loveee gettting my shoes from…
Loveee gettting my shoes from...
H
Hamza Ibn
trustpilot.com
Oct 01, 2025
There are just so many options of of…
There are just so many opt...
N
Normand Doucette
trustpilot.com
Oct 01, 2025
I made an order for some shoes but…
I made an order for some shoes but after I placed the order I realized that the event schedule had changed and the shoes would not arrive in time. I w...
A
Andrew
trustpilot.com
Oct 01, 2025
Best products
Best products, services, f...
J
Jerrell Jones
trustpilot.com
Oct 01, 2025
I freaking love them it true to size…
I freaking love them it true to size and they have amazing deal and shoes they have sho...
S
Sari
trustpilot.com
Oct 01, 2025
Great experience
I messed up and made an order without looking into the details, messaged support that got back to me promptly and wer...
N
Ne D
trustpilot.com
Oct 01, 2025
Excellent fulfilment
Excellent fulfilment Managed our af...
Conclusion
Reviews show a clear pattern: many customers praise responsive customer service, quick issue resolution, and a wide selection of styles and sizes. Several reviewers note timely fulfilment or successful refunds and cancellations handled by staff. However, there are isolated but serious complaints about long or missing deliveries and occasional damaged or poorly fitting items. If you consider purchasing, check the company’s shipping timelines, tracking procedures, and return/refund terms before ordering, and keep order and tracking records to expedite any aftersales requests.