Reviewers often highlight responsive support and hassle-free exchanges. Many customers say the shoes are well made and comfortable. A noticeable set of complaints focuses on packages that never arrived, slow refunds, and items that showed up damaged. Overall, the reviews mix smooth purchases with some orders that never get resolved.
Examples from available reviews (Jul 2019 – Mar 2026).
Customer support efficiently changed orders and processed a refund quickly.
“The whole communication was super smooth and customer support was friendly and courteous.”
Heels are very comfortable and well-reinforced for long wear.
“Their heels are so comfortable I literally often sleep while wearing them, not joking!”
Order was returned and reviewer still has not received a refund after 60 days.
“I have never experienced such horrible customer service, and I order online frequently.”
Shoes arrived scratched and too narrow despite correct size.
“they were all scratched up”
Reviewers often mention quick order changes, smooth cancellations, and fast refunds. Several describe customer service fixing sizing or fulfillment problems without much delay. Another group reports orders that never got resolved and refunds that took a long time.
Customers frequently point to competitive prices and deals that make it easier to try different styles. Some say returns cost too much and mention partial or short refunds. Value comes up alongside both strong satisfaction and complaints about post-purchase costs.
Many reviewers describe a site that’s easy to use and a broad range of styles. Returning customers mention repeat buys and steady product availability. A smaller number point to slow or missing deliveries that disrupted the experience.
Most comments praise the build, comfort, and sturdiness of the shoes. Several say the materials match the photos and that the heels feel comfortable. A minority report problems like scratches, squeaks, or parts that feel cheaply made.
Many reviews call out clear, timely replies from support and useful guidance. Others mention slow email responses or no reply after order issues. Communication ranges from proactive help to no follow-up.
Reviews show many smooth purchases and service wins, alongside a clear set of serious problems. Positive feedback centers on comfort, fit, and quick help from support. Negative comments focus on non-delivery, delayed refunds, and occasional damage on arrival, leaving a split overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Bought boots in two sizes and exchanged one without issues.
“was able to exchange the size that was too small for the other size without issue!”
Bought boots in two sizes and exchanged one without issues.
“was able to exchange the size that was too small for the other size without issue!”
Large size selection; returned due to timing and received quick refund.
“The shoe selection is totally Popping...all available sizes all the way up to 15.”
Large size selection; returned due to timing and received quick refund.
“The shoe selection is totally Popping...all available sizes all the way up to 15.”
Shipping may be slow, but shoes are well-made and sturdy.
“the shoes are incredibly well-made and sturdy.”
Shipping may be slow, but shoes are well-made and sturdy.
“the shoes are incredibly well-made and sturdy.”
Heels are very comfortable and well-reinforced for long wear.
“Their heels are so comfortable I literally often sleep while wearing them, not joking!”
Heels are very comfortable and well-reinforced for long wear.
“Their heels are so comfortable I literally often sleep while wearing them, not joking!”
Shoes are great and customer service is amazing.
“Not only are the shoes great but the customer service is also amazing.”
Shoes are great and customer service is amazing.
“Not only are the shoes great but the customer service is also amazing.”
Order canceled and refund initiated within a few hours.
“I requested a refund and within a few hours received confirmation that my order was canceled and refund initiated.”
Order canceled and refund initiated within a few hours.
“I requested a refund and within a few hours received confirmation that my order was canceled and refund initiated.”
Customer service has great communication.
“Great communication in customer service.”
Customer service has great communication.
“Great communication in customer service.”
Order was promptly canceled after customer changed their mind.
“it was promptly cancelled”
Order was promptly canceled after customer changed their mind.
“it was promptly cancelled”
Customer service helped correct a sizing problem quickly.
“they help me to get the correct one.”
Customer service helped correct a sizing problem quickly.
“they help me to get the correct one.”
Customer service is prompt and solves problems.
“Their customer service has always been prompt and quick to solve problems.”
Customer service is prompt and solves problems.
“Their customer service has always been prompt and quick to solve problems.”
Customer service experience was great and reviewer will reorder.
“I had a great experience with the customer service at Onlymaker.”
Customer service was great and shopper plans to reorder.
“I had a great experience with the customer service at Onlymaker.”
Wide style selection; support helped correct a wrong address.
“the support staff have always answered my questions and have even helped me when I typed the wrong address once!”
Wide stylish selection and helpful support resolved my address mistake.
“Love the site, love the prices, love how every pair looks so good!”
Site easy to navigate and service was swift with prompt responses.
“The site was easy to navigate through.”
Website was easy to navigate and service responses were prompt.
“The site was easy to navigate through.”
Shoes were good but returns were costly and refund incomplete.
“I paid a lot of money just to try on this shoe and then return it.”
One pair was perfect but returns were costly with partial refund.
“I paid a lot of money just to try on this shoe and then return it.”
Customer service issued a fast refund; prices reasonable.
“Quick customer service and gave me a refund super fast after I changed my mind on styles.”
Customer service refunded quickly after a style change.
“Quick customer service and gave me a refund super fast after I changed my mind on styles.”
Order received with amazing quality and stunning shoes.
“amazing quality and the shoes are stunning”
Received order; shoes are stunning and high quality.
“again amazing quality and the shoes are stunning”
Long-term customer praises large selection and responsive service.
“Loyal customer for almost 10 years”
Longtime customer; wide size range and responsive service.
“They have a large selection of shoes and majority go up to my size which is 15.”
Order returned to sender and refund still not received after 60 days.
“It has been 60 days and I do not have a refund”
Order was returned and reviewer still has not received a refund after 60 days.
“I have never experienced such horrible customer service, and I order online frequently.”
Shoes are beautiful, comfortable, and reviewer loves the price.
“they are sooooo comfortable”
Shoes are beautiful, comfortable, and consistently satisfying.
“what you see on the website is what you get x100”
Platform boots have an annoying squeak that breaking in didn't fix.
“there's an annoying squeak whenever I walk”
Platform boots emit an annoying squeak that breaking in didn't fix.
“there's an annoying squeak whenever I walk.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Only Maker runs an online footwear store that sells shoes and related accessories. The site lists products with photos, size details, and material notes. Shoppers order through the online checkout and can reach support through site messages or email. The company keeps product and sizing information public so customers can compare styles and fit.