Reviews show a clear pattern: many customers praise responsive customer service, quick issue resolution, and a wide selection of styles and sizes. Several reviewers note timely fulfilment or successful refunds and cancellations handled by staff. However, there are isolated but serious complaints about long or missing deliveries and occasional damaged or poorly fitting items. If you consider purchasing, check the company’s shipping timelines, tracking procedures, and return/refund terms before ordering, and keep order and tracking records to expedite any aftersales requests.
Examples from available reviews (Jul 2019 – Feb 2026).
Satisfied customer praised the shoes and helpful customer service.
“She was so helpful and guided me through the entire process.”
Order never arrived and seller hasn't provided updates or refund.
“WHERE ARE MY SHOES”
Shoes arrived scratched and too narrow despite correct size.
“they were all scratched up”
Received quick response and the issue was resolved.
“Quick response and issue was taken care.”
Most reviewers describe fast, helpful customer service and successful issue resolution; a few report slow or unhelpful responses.
A small number of reviewers mention price and deals positively; one or two cite damaged items or poor fit that reduced perceived value.
Reviewers commonly report straightforward ordering, easy cancellations or refunds, and satisfactory fulfilment for most purchases.
Many customers praise shoe style, fit variety and condition on arrival; a minority report scratched, damaged, or too-narrow items.
Frequent remarks note prompt replies and timely outreach from staff; isolated reviews report missing tracking or extremely delayed delivery.
Most reviewers report positive overall experiences and repeat purchases; a small subset reports delivery failures or damaged goods.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and seller hasn't provided updates or refund.
“WHERE ARE MY SHOES”
Shoes are cute and customer service responded quickly and helpfully.
“They responded quickly and helped me with my questions.”
Bought Halloween shoes with good customer service and great products.
“Good customer service and incredible shoes.”
Customer service was fast and helped with the order.
“Very fast and helped me with my order”
Customer service responded quickly and was very helpful.
“Responded very quickly, and are very helpful”
Support was responsive and shoes are very cute.
“Super responsive and super cute shoes.”
Staff were super helpful and responsive.
“Staff super helpful and responsive !”
Received quick response and the issue was resolved.
“Quick response and issue was taken care.”
Company contacts customers promptly and provides a hassle-free experience.
“They reach out in a timely manner”
Store has a good collection; reviewer awaits their order.
“Good collection, waiting for my order to arrive!”
First order arrived timely and the boots are gorgeous.
“I received everything in a reasonable time and my boots are GORGEOUS!”
Support is prompt and products are consistently appealing.
“They’re always so prompt in assisting me”
Shoes arrived scratched and too narrow despite correct size.
“they were all scratched up”
Loves buying shoes from this store and appreciates trans-friendly stance.
“Trans friendly ❤️”
Large variety of shoes available and reviewer loves it.
“There are just so many options of of shoes I love it”
Service canceled order promptly and refunded the purchase.
“They were vere helpful and canceled the order and refunded the purchase price.”
Reviewer praises products and quick manager responses.
“Best products, services, fast respond from managers)”
Shoes true to size, great deals, and wide selection.
“I freaking love them it true to size”
Support responded promptly and was very helpful with order issue.
“messaged support that got back to me promptly and were very helpful.”
Fulfillment was excellent and aftersales issue handled as requested.
“Excellent fulfilment Managed our aftersales issue exactly as we asked.”
Poor sizing and slow email support caused a very bad buying experience.
“Their shoe sizes are completely off”
Shoes ran a size smaller and company required return shipping payment.
“the shoes fit a whole size smaller than they were.”
Order never arrived and company stopped responding to emails.
“Never received them and they stopped replying to my emails months ago.”
Delivery was slow and customer service refused returns or exchanges.
“It can't be re-sold for a second time, so we can't return or exchange it for you.”
Order neither shipped nor refunded after four weeks.
“AFTER 4 WEEKS NEITHER ORDER SHIPPED NOR REFUND”
Return process failed after suspicious return address and no refund.
“the address was sketchy.”
I love, love, love my stilettos that I bought from Only Maker and have gotten many compliments on them. I have never received such a positive response about a shoe purchase before. I have told everyone about your site, and will continue to do so! I'd also like to appreciate your customer service team. one of your representatives was so amazing! She was so helpful and guided me through the entire process. She even called me the next day to see how I liked them. I am absolutely in love with my new shoes and am excited for my next purchase!!! Thank you for everything and I will be recommending you guys to all my friends!
Shipping is very slow and shoes are cheaply made.
“Shipping takes forever , the shoes are cheap made”
International order arrived in under three weeks with excellent service.
“in less than 3 weeks they arrived in South Africa at my door.”
Shoes matched pictures and were comfortable; customer service responsive.
“perfect material and very comfortable to walk in.”
Wide selection enabled finding prom heels for a size 14 teen.
“They have such a wide selection I couldnt believe it!”
Found bright heels to pair with my outfit as a drag performer.
“I was looking something bright to team with an black t shirt,black leather trousers and came across these heels”
Customer support efficiently changed orders and processed a refund quickly.
“The whole communication was super smooth and customer support was friendly and courteous.”
Refund was short and customer paid shipping for a damaged or incorrect product.
“They owed me $41.99 and refunded $36.99”
Bought many shoes; well built, good prices, fast delivery to Germany.
“Good choice, well built, nice prices and a very fast delivery to Germany, where i live.”
Reliable site offering wide sizes and friendly customer support.
“They're the only place that do such a range of sizes in so many styles, always keeping with the trend.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Only Maker is an e-commerce footwear retailer offering a range of shoes and related products through an online store. Consumers researching Only Maker reviews typically look for information on product fit, customer service responsiveness, shipping times, and returns. Before buying, verify sizing details, shipping options, and the company’s return/refund policy on the official site or support channels.