Reviews show a clear pattern: many customers praise responsive customer service, quick issue resolution, and a wide selection of styles and sizes. Several reviewers note timely fulfilment or successful refunds and cancellations handled by staff. However, there are isolated but serious complaints about long or missing deliveries and occasional damaged or poorly fitting items. If you consider purchasing, check the company’s shipping timelines, tracking procedures, and return/refund terms before ordering, and keep order and tracking records to expedite any aftersales requests.
Examples from available reviews (Jul 2019 – Feb 2026).
Satisfied customer praised the shoes and helpful customer service.
“She was so helpful and guided me through the entire process.”
Order never arrived and seller hasn't provided updates or refund.
“WHERE ARE MY SHOES”
Shoes arrived scratched and too narrow despite correct size.
“they were all scratched up”
Received quick response and the issue was resolved.
“Quick response and issue was taken care.”
Most reviewers describe fast, helpful customer service and successful issue resolution; a few report slow or unhelpful responses.
A small number of reviewers mention price and deals positively; one or two cite damaged items or poor fit that reduced perceived value.
Reviewers commonly report straightforward ordering, easy cancellations or refunds, and satisfactory fulfilment for most purchases.
Many customers praise shoe style, fit variety and condition on arrival; a minority report scratched, damaged, or too-narrow items.
Frequent remarks note prompt replies and timely outreach from staff; isolated reviews report missing tracking or extremely delayed delivery.
Most reviewers report positive overall experiences and repeat purchases; a small subset reports delivery failures or damaged goods.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Bought boots in two sizes and exchanged one without issues.
“was able to exchange the size that was too small for the other size without issue!”
Bought boots in two sizes and exchanged one without issues.
“was able to exchange the size that was too small for the other size without issue!”
Large size selection; returned due to timing and received quick refund.
“The shoe selection is totally Popping...all available sizes all the way up to 15.”
Large size selection; returned due to timing and received quick refund.
“The shoe selection is totally Popping...all available sizes all the way up to 15.”
Shipping may be slow, but shoes are well-made and sturdy.
“the shoes are incredibly well-made and sturdy.”
Shipping may be slow, but shoes are well-made and sturdy.
“the shoes are incredibly well-made and sturdy.”
Heels are very comfortable and well-reinforced for long wear.
“Their heels are so comfortable I literally often sleep while wearing them, not joking!”
Heels are very comfortable and well-reinforced for long wear.
“Their heels are so comfortable I literally often sleep while wearing them, not joking!”
Shoes are great and customer service is amazing.
“Not only are the shoes great but the customer service is also amazing.”
Shoes are great and customer service is amazing.
“Not only are the shoes great but the customer service is also amazing.”
Order canceled and refund initiated within a few hours.
“I requested a refund and within a few hours received confirmation that my order was canceled and refund initiated.”
Order canceled and refund initiated within a few hours.
“I requested a refund and within a few hours received confirmation that my order was canceled and refund initiated.”
Customer service has great communication.
“Great communication in customer service.”
Customer service has great communication.
“Great communication in customer service.”
Order was promptly canceled after customer changed their mind.
“it was promptly cancelled”
Order was promptly canceled after customer changed their mind.
“it was promptly cancelled”
Customer service helped correct a sizing problem quickly.
“they help me to get the correct one.”
Customer service helped correct a sizing problem quickly.
“they help me to get the correct one.”
Customer service is prompt and solves problems.
“Their customer service has always been prompt and quick to solve problems.”
Customer service is prompt and solves problems.
“Their customer service has always been prompt and quick to solve problems.”
Customer service experience was great and reviewer will reorder.
“I had a great experience with the customer service at Onlymaker.”
Customer service was great and shopper plans to reorder.
“I had a great experience with the customer service at Onlymaker.”
Wide style selection; support helped correct a wrong address.
“the support staff have always answered my questions and have even helped me when I typed the wrong address once!”
Wide stylish selection and helpful support resolved my address mistake.
“Love the site, love the prices, love how every pair looks so good!”
Site easy to navigate and service was swift with prompt responses.
“The site was easy to navigate through.”
Website was easy to navigate and service responses were prompt.
“The site was easy to navigate through.”
Shoes were good but returns were costly and refund incomplete.
“I paid a lot of money just to try on this shoe and then return it.”
One pair was perfect but returns were costly with partial refund.
“I paid a lot of money just to try on this shoe and then return it.”
Customer service issued a fast refund; prices reasonable.
“Quick customer service and gave me a refund super fast after I changed my mind on styles.”
Customer service refunded quickly after a style change.
“Quick customer service and gave me a refund super fast after I changed my mind on styles.”
Order received with amazing quality and stunning shoes.
“amazing quality and the shoes are stunning”
Received order; shoes are stunning and high quality.
“again amazing quality and the shoes are stunning”
Long-term customer praises large selection and responsive service.
“Loyal customer for almost 10 years”
Longtime customer; wide size range and responsive service.
“They have a large selection of shoes and majority go up to my size which is 15.”
Order returned to sender and refund still not received after 60 days.
“It has been 60 days and I do not have a refund”
Order was returned and reviewer still has not received a refund after 60 days.
“I have never experienced such horrible customer service, and I order online frequently.”
Shoes are beautiful, comfortable, and reviewer loves the price.
“they are sooooo comfortable”
Shoes are beautiful, comfortable, and consistently satisfying.
“what you see on the website is what you get x100”
Platform boots have an annoying squeak that breaking in didn't fix.
“there's an annoying squeak whenever I walk”
Platform boots emit an annoying squeak that breaking in didn't fix.
“there's an annoying squeak whenever I walk.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Only Maker is an e-commerce footwear retailer offering a range of shoes and related products through an online store. Consumers researching Only Maker reviews typically look for information on product fit, customer service responsiveness, shipping times, and returns. Before buying, verify sizing details, shipping options, and the company’s return/refund policy on the official site or support channels.