Reviews Analyzed
21
We Collect & Analyze Reviews
Ooni
Experiences & Reviews
Ooni makes compact outdoor pizza ovens and related accessories for home cooks. The brand offers gas and wood/charcoal models (examples include Koda and Karu), pizza stones, and modular accessories sold direct-to-consumer and through retailers. Common online searches focus on model comparisons, customer support, replacement parts and build quality.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
21d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Most reviewers describe fast, helpful after‑sales support and frequent, no‑hassle replacement of parts or units when problems arise.
Share of mentions
Strong
23%
💰
Value for money
A few reviewers call their purchase the "best purchase ever" and strongly recommend Ooni, but explicit price/value comments are limited.
Share of mentions
Mixed
4%
⚡
User experience
Many users report regular, enjoyable use (learning dough, frequent pizzas); a minority report frustrating ignition or reliability issues.
Share of mentions
Strong
11%
🔧
Product quality
Several reports of component failures (stone breakage, ignition problems, corrosion, damaged items on delivery) contrast with some praise for materials.
Share of mentions
Weak
20%
📞
Communication
Reviewers frequently note prompt email responses, clear instructions, fast processing of requests, and arranged couriers for replacements or collections.
Share of mentions
Strong
17%
⭐
Overall experience
Overall reviewers are satisfied: most highlight positive outcomes from support and continued enjoyment, though isolated durability concerns exist.
Share of mentions
Strong
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Phenomenal customer support
"Phenomenal customer support - the stone on my Kona 16 broke after normal wear and tear..."
Ryan Brackley
Trustpilot
Oct 01, 2025
Featured for: Quick replacement after part failure
Ignition problem
"be aware that gas does not always stay alight when igniting the g..."
Gareth Evans
Trustpilot
Oct 01, 2025
Featured for: Illustrates ignition‑related usability issue
Excellent Products, even better customer care
"Excellent Products, Even Better Customer Care I’ve purchased a few items from Ooni and have been very pleased with them all. • Ooni Karu 12 – a great..."
Skiing-monkey
Trustpilot
Oct 01, 2025
Featured for: Multiple products; out‑of‑warranty replacement
Just want to say how great Ooni…
"Just want to say how great Ooni customer care was. The deliver company never delivered my first delivery (they rescheduled my deliver 4 times and then..."
Jon Cresswell
Trustpilot
Oct 01, 2025
Featured for: Delivery failure resolved by support
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
Daryl L
trustpilot.com
Oct 01, 2025
Excellent customer service
I purchased my Koda 12 from Ooni three years ago. When I received it, it had a small hairline crack in the stone, but it seemed very m...
S
Skiing-monkey
trustpilot.com
Oct 01, 2025
Excellent Products, even better customer care
Excellent Products, Even Better Customer Care I’ve purchased a few items from Ooni and have been very pleased with them all. • Ooni Karu 12 – a great...
C
Cody Maxwell
trustpilot.com
Oct 01, 2025
Amazing!
Amazing!! Customer service is above and beyond. I've always enjoyed my oven, but when my elderly father decided to clean the deck, he somehow lost a c...
G
Gareth Evans
trustpilot.com
Oct 01, 2025
Ignition problem
be aware that gas does not always stay alight when igniting the g...
s
sam wells
trustpilot.com
Oct 01, 2025
Great customer service
Great customer service, the issue with my oven sorted itself out but my communication with Pizza HQ...
R
Ryan Brackley
trustpilot.com
Oct 01, 2025
Phenomenal customer support
Phenomenal customer support - the stone on my Kona 16 broke after normal wear and tear...
B
Brendan
trustpilot.com
Oct 01, 2025
Just a short message on the super…
Just a short message on the super customer service from Ooni. There was an issue with the lighting mechanism on my oven. After a couple of e mails to...
J
Jean-philippe Bouchard
trustpilot.com
Oct 01, 2025
Wow wonderfull service!
Wow! I absolutely love my Ooni pizza oven. I have the Karu model, and it’s amazing with all the different cooking options. Recently, a part of my oven...
D
David Lauzon
trustpilot.com
Oct 01, 2025
The quality of their products is only surpassed by their excellent customer service!
First, I placed an order and most of it arrived the next day. The rest arrived two days later, well within the promised timeline. Unfortunately, the t...
C
Charles Restivo
trustpilot.com
Oct 01, 2025
KARU 12…
My ooni karu 12 is constructed What I believe to be top notch materials .As a triple threat I find it be well FUN...
C
Chris Ferrante
trustpilot.com
Oct 01, 2025
Excellent customer service
As always Ooni customer service is top notch! If only more companies would take...
K
Kaou
trustpilot.com
Oct 01, 2025
Amazing Support.
Amazing Support. I have a Karu 16 for several years, bought in France and took it with me in the US. It is high quality material,...
H
Harold Schiff
trustpilot.com
Oct 01, 2025
Meeky at Ooni got our pizza oven…
Meeky at Ooni got our pizza oven working again. His knowledge of the product got us t...
W
William
trustpilot.com
Oct 01, 2025
Excellent assistance from the team at…
Excellent assistance from the team at Ooni. We had a problem with gas flow getting to the burners on our Ooni Koda 16. I explained the problem by emai...
J
Jon Cresswell
trustpilot.com
Oct 01, 2025
Just want to say how great Ooni…
Just want to say how great Ooni customer care was. The deliver company never delivered my first delivery (they rescheduled my deliver 4 times and then...
J
Josephine Watson
trustpilot.com
Oct 01, 2025
My Pizza Stone broke in two…
My Pizza Stone broke in two unexpectedly. I contacted Ooni and a new one was on the way...
x
xavier henck
trustpilot.com
Oct 01, 2025
I have been using the Koda 12 for 5…
I have been using the Koda 12 for 5 years now, and it's the first time I had to contact th...
P
Pedro Costa
trustpilot.com
Oct 01, 2025
Best purchase ever
I hesitated in buying the oven as I thought it would be one of those things I used a little and then stored , but oh boy was I wrong . I’ve been perfe...
C
Cody Shuttleworth
trustpilot.com
Oct 01, 2025
Ooni Dual Scales replacement
I purchased the Ooni Dual Scales a few weeks ago and had a great time with them. Unfortunately the main scale somehow disconnected from the base and w...
F
Frank Schell
trustpilot.com
Oct 01, 2025
Top product and brand
This is my first ever review, which already says a lot. I’ve had a Koda 12 for more than two years now, and we make pizza about every second week. The...
Conclusion
Customer feedback in these reviews highlights consistently strong after‑sales support: many reviewers describe fast responses, rapid replacement parts, and case handling that restored the product quickly. At the same time, multiple reviews point to recurring product issues (broken pizza stones, ignition or regulator problems, occasional damaged deliveries). Prospective buyers should weigh the brand’s responsive service and ready parts replacement against the reported durability concerns, and check warranty and spare‑parts availability for their model. For comparison shopping, consider reading model‑specific reviews (Koda vs Karu) and clarifying the company’s replacement policy before purchase.