Reviews Analyzed
21
We Collect & Analyze Reviews
Otticanet
Experiences & Reviews
Otticanet is an online eyewear retailer offering designer and branded sunglasses and optical frames through a web store. Consumers researching Otticanet commonly look for information about shipping times, authenticity, returns, pricing and customer support when evaluating the shop.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
12d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers praise prompt, helpful customer service and quick responses; several report fulfilment failures, long waits or difficult returns.
Share of mentions
Mixed
22%
💰
Value for money
Several buyers report competitive prices and notable savings; others report unexpected customs/VAT charges or poor outcomes when refunds are delayed.
Share of mentions
Mixed
9%
⚡
User experience
Experiences vary: some report fast delivery and smooth orders, while others report months‑long waits, non‑delivery or prolonged refund processes.
Share of mentions
Mixed
23%
🔧
Product quality
Most reviewers describe authentic, well‑finished designer eyewear; a small but significant number allege counterfeit items and raised formal disputes.
Share of mentions
Strong
10%
📞
Communication
Many customers note prompt email replies and order updates; a substantial subset reports no replies or the need for repeated follow‑ups.
Share of mentions
Mixed
14%
⭐
Overall experience
Overall impressions are split: repeat buyers often praise price and service, while multiple reports describe serious shipping, refund or authenticity problems.
Share of mentions
Mixed
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Order from them now!
"Amazing customer service. Every single email was responded to without hesitation. These glasses got to the US from Italy in a quick fashi..."
christopher rengel
Trustpilot
Oct 01, 2025
Featured for: Positive: prompt replies, fast shipping
I purchased two pairs of sunglasses…
"I purchased two pairs of sunglasses from Otticanet.it, initially thinking I was getting a good deal. Later, I bought the exact same models from an off..."
Bruno Xhanaj
Trustpilot
Oct 01, 2025
Featured for: Alleges counterfeit; legal action
never buy from here
"never buy from here. i bought the item and waited over 2 months to receive it. when i was not sat..."
Yena G
Trustpilot
Oct 01, 2025
Featured for: Long refund delay, repeated followups
Excellent sunglasses and smooth delivery
"- I see a lot of people have a problem with stock, I think the solution is - before you place your order and on the actual page of the item before it'..."
Maya
Trustpilot
Oct 01, 2025
Featured for: Clear stock note and quick delivery
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kerry Pritchard
trustpilot.com
Oct 01, 2025
Excellent
I’m in the uk and ordered some sunglasses for a holiday and the service was fantastic,ke...
R
Reena Patel
trustpilot.com
Oct 01, 2025
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with this absolutely fantastic company, and I must say, my experience was top-notch from start to finish. Altho...
D
Dtb122
trustpilot.com
Oct 01, 2025
I ordered sunglasses and had to return…
I ordered sunglasses and had to return them. While I did eventually receive a full refund, it required weeks of follow-up, multiple emails, and provid...
a
anahita nezam
trustpilot.com
Oct 01, 2025
Very bad
Very bad; they quote you in CHF (my currency) but then customs and VAT apply! S...
C
C P
trustpilot.com
Oct 01, 2025
Second time purchasing from this site
Second time purchasing from this site - both were botte...
Y
Yena G
trustpilot.com
Oct 01, 2025
never buy from here
never buy from here. i bought the item and waited over 2 months to receive it. when i was not sat...
M
Maya
trustpilot.com
Oct 01, 2025
Excellent sunglasses and smooth delivery
- I see a lot of people have a problem with stock, I think the solution is - before you place your order and on the actual page of the item before it'...
S
Some One
trustpilot.com
Oct 01, 2025
Greast glasses really
Greast glasses really, I orders the glasses Dolce & gabbana DC 2303 reaaly worth it this store is really g...
E
Ekaterina
trustpilot.com
Oct 01, 2025
Company is total garbage
Company is total garbage. I’ve ordered sunglasses on 9th May , it’s already June 22th. They haven’t shippe...
B
Bruno Xhanaj
trustpilot.com
Oct 01, 2025
I purchased two pairs of sunglasses…
I purchased two pairs of sunglasses from Otticanet.it, initially thinking I was getting a good deal. Later, I bought the exact same models from an off...
V
Vlad Butzik
trustpilot.com
Oct 01, 2025
High quality store with excellent…
High quality store with excellent service...
S
Shirley Wong
trustpilot.com
Oct 01, 2025
NO UPDATE, NO PRODUCT
Today is now June 3, i placed my order back on april 25. emailed customer service twice 2 days in a row with no update or reply, I'm really worried i...
c
christopher rengel
trustpilot.com
Oct 01, 2025
Order from them now!
Amazing customer service. Every single email was responded to without hesitation. These glasses got to the US from Italy in a quick fashi...
D
David H
trustpilot.com
Oct 01, 2025
I can see clearly now!!!
Excellent prompt serv...
L
Lucas Flood
trustpilot.com
Oct 01, 2025
I wanted some Persol's 714's within 7…
I wanted some Persol's 714's within 7 days as i was going on holiday and all online UK stores couldnt d...
C
Chauffat
trustpilot.com
Oct 01, 2025
Very good service
Very good service - quick response a...
S
Shada Crawford
trustpilot.com
Oct 01, 2025
THIS COMPANY IS A SCAM!!!!!!
THIS COMPANY IS A SCAM!!!!!!! THEY'VE HAD MY MONEY $364 FOR OVER A MONTH AND A HALF AND THE GLASSES NEVER CAME I REACHED BACK OUT TO THEM AND THEY TOL...
C
Christina Tsafis
trustpilot.com
Oct 01, 2025
Incredible customer service
My order was slightly delayed because the sunglasses I ordered were still in production, but the Customer Service team were super accomodating and...
N
Nikola Tatic
trustpilot.com
Oct 01, 2025
Everything was in order
Everything was in order. Received the glas...
K
Katarzyna Bieszczad
trustpilot.com
Oct 01, 2025
This is the second time I ordered…
This is the second time I ordered glasses and I wasn't disappo...
Conclusion
Customer reports are mixed. Many reviewers describe positive outcomes: authentic products, competitive prices and fast deliveries (some shipments arrived in under a week). However, a notable portion of reviews report long waits (weeks to months), missing shipments, difficult or delayed refunds, and at least one allegation of counterfeit product. Several reviewers advise retaining tracking numbers, receipts and checking the item’s "in stock" note before ordering. If timely delivery and a clear returns process are critical, weigh the positive accounts of fast fulfilment against multiple reports of prolonged issues.