Customers often praise Otticanet for low prices, quick shipping, and responsive staff who handle refunds or price adjustments promptly. Many reviews also mention parcels held in customs, missing deliveries, and refunds that were delayed or needed repeated follow-up. Several reviewers question the condition or authenticity of some high-end frames. A smaller group points to unclear checkout costs for certain countries and occasional out-of-stock items.
Examples from available reviews (Nov 2021 – Feb 2026).
Store offered amazing pricing combined with fast shipping service.
“amazing pricing and fast shipping”
Responsive customer service and fast international delivery with good price.
“Amazing customer service.”
Received used-looking Cartier glasses with poor lens fitting; had them reworked locally.
“traces of use on the nose pads of the glasses.”
No updates or replies since ordering; customer fears being scammed.
“I'm really worried i got scammed”
Many reviewers report fast fulfillment and helpful agents who sort out billing or discount problems. Others describe long waits, parcels stuck in customs, and refunds that took repeated follow-up. Delivery results range from quick arrival to orders that never show up.
Many customers point to competitive prices and say they buy again because of the savings. Other buyers mention unexpected customs charges and VAT that cancel out the price advantage. A smaller number complain about misleading checkout details.
Positive feedback highlights a broad selection and an easy, fast checkout for many orders. A small but steady set of reviews mentions items often being out of stock, long backorders, and fit issues such as sunglasses not fitting the included cases.
Several reviews say they received authentic, well-packed designer eyewear and top-tier sunglasses quickly. Another clear group reports items that arrived damaged, looked used, or seemed counterfeit, leading to local fixes or returns. Quality varies noticeably from one order to another.
Many customers commend agents for quick replies, updates during delays, and fast handling of refund requests. A sizable group says they got no response, heard repeated shipping promises that were missed, and received limited tracking details. Complaints about being unable to reach support and broken delivery timelines show up repeatedly in negative reviews.
Experiences split sharply between smooth, high-satisfaction purchases and serious delivery or refund problems. Positive reviews stress price, speed, and supportive staff. Negative reviews center on non-delivery, customs delays, and refund requests that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (46) · feedaty.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Good price, good quality, and fast delivery.
“Great price good quality fast delivery spot on”
Good price, good quality, and fast delivery.
“Great price good quality fast delivery spot on”
Wide selection and quick delivery.
“good selection and quick delivery”
Wide selection and quick delivery.
“good selection and quick delivery”
World-class sunglasses were shipped quickly.
“World class sunglasses shipped quickly!”
World-class sunglasses were shipped quickly.
“World class sunglasses shipped quickly!”
Received used-looking Cartier glasses with poor lens fitting; had them reworked locally.
“traces of use on the nose pads of the glasses.”
Prompt, professional assistance with replacement pads and excellent service.
“service is exceptional—professional, efficient, and highly attentive.”
Prompt, professional assistance with replacement pads and excellent service.
“service is exceptional—professional, efficient, and highly attentive.”
Store provided authentic products, competitive prices, and exceptional customer service.
“This Italian Store is 100% Authentic and Legitimate.”
Store provided authentic products, competitive prices, and exceptional customer service.
“This Italian Store is 100% Authentic and Legitimate.”
Clearance delay, no product delivery, and seller unresponsive about refund.
“Buyers be aware of this company, they are a shady organization at best a scam at worst.”
Excellent customer service but frequent out-of-stock items and long backorders.
“you are constantly out of stock on my selections or on massive backorder”
Item was not received by the reviewer despite ordering.
“Did not receive item yet”
Order delayed beyond promised delivery timeframe.
“I did not receive them yet”
Order fulfillment and customer service were unsatisfactory and delayed.
“Fulfillment took about 3 weeks before FedEx shipping.”
Order delayed in customs and customer service didn't respond.
“it still stuck at custom.”
Order never arrived and no updates despite being charged.
“I never received my order”
Order not received and customer service unhelpful.
“I never received my order and customer service is useless!!!”
Parcel held by customs and refund delayed despite return confirmation.
“Kindly refund my $379.95”
Parcel held by customs and refund delayed despite return confirmation.
“Kindly refund my $379.95”
Shipping delayed by customs clearance and customer service provided little resolution.
“They have been at FedEx since 11/18 because of “Clearance delay - Import”.”
Shipping delayed by customs clearance and customer service provided little resolution.
“They have been at FedEx since 11/18 because of “Clearance delay - Import”.”
Package not delivered as scheduled and support was unreachable.
“Still haven't gotten the package”
Customer service promptly refunded missed Black Friday discount within 24 hours.
“I got not only an email acknowledging my request, but also the refund under 24hrs.”
Customer service promptly refunded missed Black Friday discount within 24 hours.
“I got not only an email acknowledging my request, but also the refund under 24hrs.”
Item not received ten days after purchase.
“I still have not received the item I purchased.”
Paid expensive sunglasses arrived without a hard case and company refused to send one.
“it did not bring a hard case.”
Reviewer found Otticanet a great company to deal with.
“Great company to deal with.”
Reviewer found Otticanet a great company to deal with.
“Great company to deal with.”
Customer service applied discount refund promptly after purchase.
“they went immediately to credit the discount to my purchase.”
Customer service applied discount refund promptly after purchase.
“they went immediately to credit the discount to my purchase.”
Swiss checkout looked like free delivery but hidden customs and VAT applied.
“For a site targeting Swiss consumers, this is misleading.”
Swiss checkout looked like free delivery but hidden customs and VAT applied.
“For a site targeting Swiss consumers, this is misleading.”
Sunglasses don't fit case and are crooked requiring adjustment.
“My sunglasses did not fit into the case provided.”
Repeated promises of shipping in 6-7 days extended for months; trust broken.
“Trust broken.”
Repeated promises of shipping in 6-7 days extended for months; trust broken.
“Trust broken.”
Store offered amazing pricing combined with fast shipping service.
“amazing pricing and fast shipping”
Store offered amazing pricing combined with fast shipping service.
“amazing pricing and fast shipping”
Order held in customs due to missing paperwork; customer requested refund.
“My order stuck in the customs because of the missing paperwork.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Otticanet is an online store that sells eyewear and sunglasses through its website. Product pages show images, model names, and prices to help customers choose. Shoppers order through online checkout and pick from available shipping options. Customer support is available for order questions and returns.