Reviews indicate persistent issues with order fulfillment, communication, and some product components (notably toppers and clear frames). Several customers report long processing or shipping delays, wrong prescriptions, missing items, and difficulty obtaining refunds. A minority of reviews praise the customization options, lightweight frames, and accurate lenses. If considering a purchase, check the company’s return and refund policies, retain payment protection (for example, a credit card), and be prepared for potential delays when ordering prescription eyewear online.
Examples from available reviews (Mar 2022 – Feb 2026).
Customizable, durable glasses included free prescription lenses and responsive customer service.
“The quality of the product exceeded my expectations as well.”
Glasses arrived late and with incorrect prescriptions even after remakes.
“they were the wrong prescription”
Toppers detach easily because the magnets are too weak and overpriced.
“Magnets are not nearly strong enough to hold them on”
Website's return function prevented submitting a return request.
“I was not able to click the submit button”
Many reviewers describe repeated fulfillment problems: delayed orders, missing refunds, and multiple remakes; a small number mention helpful or easy returns.
Several customers report unexpected charges, double billing, and high topper prices; a few note free prescription lenses or good value on base frames.
Frequent complaints about long processing or shipping times, nonworking tracking or return interfaces, and website limitations for cancellations or returns.
Mixed feedback: some praise lightweight frames and accurate lenses, while many report wrong prescriptions, flimsy toppers, yellowing clear frames, or poor fit.
Most reviewers report slow or unhelpful responses, scripted/AI replies, and difficulty reaching a live agent; isolated reports note prompt email replies.
Overall impressions skew negative: numerous reports of missing or incorrect orders, refund disputes, and unresolved customer-service issues; a few positive experiences exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Glasses shipped late with wrong prescription and refund never issued.
“they weren’t even the correct prescription.”
Poor customer service and website made returning items excessively difficult.
“It has been nothing but frustration trying to return an item”
No response and no order status over ten days after ordering.
“over 10 days after order nothing, not getting answers from them”
Reviewer was charged recurring membership fees and could not get refunds.
“they will change $30 every month for membership”
Toppers repeatedly fall off and company provides little customer service.
“The toppers fall off constantly.”
Their system forced a digital PD measurement and ignored later manual correction.
“Their automated PD measurement system forced the PD measurement through their digital tool only”
Toppers didn't fit resulting in unusable frames despite paid lenses.
“the toppers don't fit”
Customer service is poor and topper orders take weeks.
“Their customer service is very poor”
Received wrong prescription, refund denied for being two days late, and poor service.
“they denied my request for a refund of the wrong prescription”
Toppers frequently fall off and are easily lost, leading to reorders.
“The toppers fall off all the time”
Magnets are weak, toppers fall off, and paint chips quickly.
“The magnets are weak so the tops fall off if bumped”
Customer service initially responsive but failed to resolve a stolen package until escalated.
“Great customer service, unless something goes wrong”
Order delayed and company failed to communicate unreadable prescription issue promptly.
“Lack of customer service and communication.”
Membership charges were added without consent and refunds were refused.
“They ripped me off 64.00 from my bank account”
One topper missing and repeated poor responses led to wrong replacement and membership cancellation.
“I emailed them about 6 times stating it was missing”
Product decline with missing or damaged toppers and unresponsive customer service.
“customer service and chat bot are an absolute joke”
Multiple incorrect prescriptions and inconsistent customer service communications caused frustration.
“they were not to the RX lenses specifications”
Toppers are cheaply made, magnets fail, and returns denied after 30 days.
“The toppers are cheaply made”
Company refused to fulfill order due to high prescription and offered non-prescription alternative.
“they couldn't make them due to my high prescription”
Tops were flimsy and magnet weak, and prescription lenses caused eye strain.
“The tops are very flimsy, cheap-looking plastic, and the magnet isn't very strong.”
Website's return function prevented submitting a return request.
“I was not able to click the submit button”
Three weeks passed without a valid tracking number and poor customer service.
“THREE WEEKS later I still don't have a viable tracking number.”
Reviewer never received purchased products and struggled to obtain a refund.
“I spent nearly £200 on their products and never received them”
Clear frames discolored yellow on the arms despite being clean.
“arms which are now sun yellowed and look gross”
Glasses arrived late and with incorrect prescriptions even after remakes.
“they were the wrong prescription”
Toppers showed no tracking scans and customer service provided unhelpful shipping updates.
“They claim they were shipped on 8/31.”
Toppers detach easily because the magnets are too weak and overpriced.
“Magnets are not nearly strong enough to hold them on”
Order still not received after promised processing time; company disputes received prescription.
“I continue to be told 10-14 business days for processing and shipping.”
Order hasn't arrived after 44 days and customer service only provides automated responses.
“they still haven't arrived”
Order delayed almost a month, partial shipment and double charge, customer service inaccessible.
“In fact it is still sitting in california.”
Toppers are flimsy and customer service was slow and unhelpful about rewards.
“Customer service is abysmal.”
Tracking numbers didn't work and customer service was unhelpful, costing reviewer about $500.
“No working tracking numbers.”
One month after ordering reviewer still lacked glasses and couldn't reach live support.
“So, 1 month later I still don't have the glasses I ordered.”
Tops were final sale and customer service took days to respond about returns.
“they were final sale”
Frame pattern was faint and arms fit poorly, causing slipping.
“the pattern is barely visible on the front”
Lenses were incorrect and appeared swapped, requiring a return.
“not only was the prescription wrong, but the lenses were swapped”
Company was slow to respond, sent wrong order details, and was unprofessional.
“Dealing with this company has been a nightmare.”
Partial order arrived with only one topper and no order summary included.
“I received 1 topper?”
Couldn't cancel order online and received no response after emailing within hours.
“it's been 3 days, still no response.”
Wrong topper shipped and emails went unanswered by customer service.
“No one responds to emails to correct this.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Pair Eyewear is a direct-to-consumer eyewear company that sells prescription glasses, sunglasses, and modular magnetic toppers. The brand emphasizes online customization of frames and the option to order prescription lenses through its website. Consumers researching Pair Eyewear commonly look for details on frame options, topper compatibility, prescription fulfillment, shipping timelines, returns, and customer support policies.