Reviews Analyzed
21
We Collect & Analyze Reviews
Pair Eyewear
Experiences & Reviews
Pair Eyewear is a direct-to-consumer eyewear company that sells prescription glasses, sunglasses, and modular magnetic toppers. The brand emphasizes online customization of frames and the option to order prescription lenses through its website. Consumers researching Pair Eyewear commonly look for details on frame options, topper compatibility, prescription fulfillment, shipping timelines, returns, and customer support policies.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
23d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Many reviewers describe repeated fulfillment problems: delayed orders, missing refunds, and multiple remakes; a small number mention helpful or easy returns.
Share of mentions
Weak
16%
💰
Value for money
Several customers report unexpected charges, double billing, and high topper prices; a few note free prescription lenses or good value on base frames.
Share of mentions
Weak
8%
⚡
User experience
Frequent complaints about long processing or shipping times, nonworking tracking or return interfaces, and website limitations for cancellations or returns.
Share of mentions
Weak
17%
🔧
Product quality
Mixed feedback: some praise lightweight frames and accurate lenses, while many report wrong prescriptions, flimsy toppers, yellowing clear frames, or poor fit.
Share of mentions
Weak
12%
📞
Communication
Most reviewers report slow or unhelpful responses, scripted/AI replies, and difficulty reaching a live agent; isolated reports note prompt email replies.
Share of mentions
Weak
22%
⭐
Overall experience
Overall impressions skew negative: numerous reports of missing or incorrect orders, refund disputes, and unresolved customer-service issues; a few positive experiences exist.
Share of mentions
Weak
24%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – October 2025).
Unique Customizable Glasses That Exceed Expectations!
"I recently tried Pair Eyewear, and I have to say that it was a unique experience. Their customizable glasses and sunglasses definitely caught my attention. The best part about the process is that you can select frames and customize their color or design with ease through their website. Moreover, I got a pair of prescription lenses without any additional cost, adding more value for money. The quality of the product exceeded my expectations as well. The glasses are very durable despite being lightweight, which makes them easy to wear all day long without feeling uncomfortable. They also provide excellent protection against UV rays from the sun. Lastly, what stood out for me is their customer service - they were prompt in answering my questions via email regarding the delivery timeline and other queries related to customization options available on their website. Overall, If anyone who wants trendy customizations in eyewear at an affordable price would love Pair Eyewear!"
Paxton Metz
Collected.reviews
Mar 21, 2022
Featured for: Positive: customization, quality, helpful service
Great idea, awful follow through!
"Great idea, awful follow through. I ordered July 13th. Was told 8-10 business days for delivery. Received my glasses over a month later and they were..."
MC
Trustpilot
Oct 01, 2025
Featured for: Wrong prescription; repeated replacements
Very expensive and toppers pop off so…
"Very expensive and toppers pop off so easy. Couldn’t even wear the sun glass topper when windy, because they kept blowing off. Magnets are not n..."
Staci Nelson
Trustpilot
Oct 01, 2025
Featured for: Toppers flimsy; magnets weak
The web site returns submit button is not active
"The web site return function does not allow the submit button to be selected no matter which type of return method (box or no box) is chosen. If you d..."
customer
Trustpilot
Oct 01, 2025
Featured for: Website returns button non-functional
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
c
customer
trustpilot.com
Oct 01, 2025
The web site returns submit button is not active
The web site return function does not allow the submit button to be selected no matter which type of return method (box or no box) is chosen. If you d...
P
ProfPeely
trustpilot.com
Oct 01, 2025
THREE WEEKS later I still don't have a…
THREE WEEKS later I still don't have a viable tracking number. Simple order 1.5 readers. Customer service is abso...
T
Tanya White
trustpilot.com
Oct 01, 2025
Thieves and liars. AVOID!!!
Do not purchase from Pair Eyewear, I spent nearly £200 on their products and never received them, I was in contact with Pair for almost 2 months chasi...
T
Tyler Sontag
trustpilot.com
Oct 01, 2025
Don't buy clear frames from pair
Don't buy clear frames from pair. My glasses frames are clear except for the arms which are now sun yellowed and look gross...
M
MC
trustpilot.com
Oct 01, 2025
Great idea, awful follow through!
Great idea, awful follow through. I ordered July 13th. Was told 8-10 business days for delivery. Received my glasses over a month later and they were...
T
Theresa Levi
trustpilot.com
Oct 01, 2025
I think I'm done ordering on website
I've finally decided to stop purchasing from the Pair Eyewear Website after my recent experience with them. I ordered toppers on 8/29. They claim they...
S
Staci Nelson
trustpilot.com
Oct 01, 2025
Very expensive and toppers pop off so…
Very expensive and toppers pop off so easy. Couldn’t even wear the sun glass topper when windy, because they kept blowing off. Magnets are not n...
B
Bobbi Leopold
trustpilot.com
Oct 01, 2025
Ordered on 8/7/25 and still nothing
Ordered on 8/7/25 and still nothing. I continue to be told 10-14 business days for processing and shipping. That has come and gone. I left a comment o...
J
Jenna Hall
trustpilot.com
Oct 01, 2025
One star is still to high in my…
One star is still to high in my opinion, I ordered a pair of glasses on the 27th of July and up to me writing this review whish is 44 days later they...
V
Valerie C
trustpilot.com
Oct 01, 2025
never again
I ordered on 08/09 and was expecting 14 days give or take turn around. It is almost 1 month later and still no product. In fact it is still sitting in...
A
April
trustpilot.com
Oct 01, 2025
Horrible customer service
Glasses and toppers are cute. Toppers are flimsy and easily knocked off. Customer service is abysmal. First order I was missing a topper. Took 3 weeks...
K
Katherine Cristovao
trustpilot.com
Oct 01, 2025
If I could give a zero I would
If I could give a zero I would. 2 separate orders. No working tracking numbers. Customer service is abysmal and overseas associates who care not about...
C
Crystal Johnson
trustpilot.com
Oct 01, 2025
No customer service and no glasses a month after ordering
I ordered a pair and topper in July, did not realize at first that my uploaded rx did not save, so it sat for 2 weeks with no reminder or indication f...
A
Alexa Brunson
trustpilot.com
Oct 01, 2025
Careful with returning Tops
Ordered my glasses and 4 tops to go with them. I liked the glasses, but they weren't a good fit for my face, so I went to exchange them for a differen...
R
RMH
trustpilot.com
Oct 01, 2025
Cheap
I was excited to try PAIR Eyewear, but my experience was disappointing overall. The shipping took much longer than expected, and I received very littl...
J
Jacqueline
trustpilot.com
Oct 01, 2025
Incorrect lenses; poor customer service!
Excited to get my second pair of glasses but totally frustrated now. I could not see with them! Took them to my optometrist and was told not only was...
A
Anne MacCulloch
trustpilot.com
Oct 01, 2025
Dealing with this company has been a…nightmare
Dealing with this company has been a nightmare. After I ordered, they could not support my prescription (office lenses) so they emailed me. I responde...
L
Launa S
trustpilot.com
Oct 01, 2025
Beware, I should have read the reviews first!
Ordered one pr. of prescription glasses and 2 toppers July 29th, order shipped Aug. 2. Today Aug. 13, I received 1 topper? No order summary, nothing b...
M
MD Asikul Islam Sawan
trustpilot.com
Oct 01, 2025
Very disgusting
I bought a pair of glasses, somehow i need to change/cancel my order, but i'm unable to cancel the order...
M
Mary jo yakowenko
trustpilot.com
Oct 01, 2025
Horrible Customer Service
They sent the wrong topper. No one responds to emails to correct this. Product m...
Conclusion
Reviews indicate persistent issues with order fulfillment, communication, and some product components (notably toppers and clear frames). Several customers report long processing or shipping delays, wrong prescriptions, missing items, and difficulty obtaining refunds. A minority of reviews praise the customization options, lightweight frames, and accurate lenses. If considering a purchase, check the company’s return and refund policies, retain payment protection (for example, a credit card), and be prepared for potential delays when ordering prescription eyewear online.