Many reviewers mention fast delivery, easy prescription uploads, and responsive tracking. A separate group reports missing orders, incorrect or damaged lenses, and billing mistakes. Price feedback is mixed, with some praising low costs while others say pack sizes were smaller than advertised.
Examples from available reviews (Jan 2017 – Feb 2026).
Reviewer reports customer service, delivery, and pricing exceed marketplace.
“The customer service, delivery, and price range have always been above marketplace.”
Reviewer hasn't received contacts, so cannot give a positive review.
“I haven't received my contacts”
Reviewer received broken lenses multiple times and describes rude customer service.
“They keep sending you the broken lens inside.”
Reviewer says pricing hides smaller quantity, causing overpayment.
“They bait you into selling 30 pack quantity, whereas other competitors sell 90 pack quantities.”
Many reviews describe accurate orders, fast fulfillment, and dependable shipping. A noticeable group reports major failures, including orders that never shipped, damaged packages, or incorrect items. These issues appear mostly in low-rated reviews and differ sharply from long-time customers who describe smooth, repeatable purchases.
Many customers highlight low prices and cheaper options than local stores. Several low-rated reviews describe smaller pack quantities sold through unclear listings, which raises the per-unit price. Positive and negative price feedback appears side by side.
Reviewers often call the checkout simple, reordering quick, and prescription uploads straightforward. Several also point to clear tracking information and easy navigation. Some mention lens discomfort or poor fit, but these comments show up in fewer reviews.
Many reviewers say items arrived sealed and matched the brand and prescription they ordered. Others report broken lenses, the wrong prescription, or lenses that shift and blur vision. These defect reports cluster in low-rated reviews and lead to disputes over refunds or replacements.
Many reviewers mention quick, polite replies and helpful shipping updates. In contrast, several low-rated reviews describe support as unreachable, with emails unanswered or replies delayed. Feedback includes both strong communication and clear breakdowns.
Feedback splits between many high ratings that cite fast fulfillment and low prices, and a distinct set of severe low-rated cases involving non-delivery, damaged or incorrect orders, and billing errors. The same divide shows up across service, product quality, and communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer hasn't received contacts, so cannot give a positive review.
“I haven't received my contacts”
Reviewer says it's the best and thanks the company.
“The best! Thank You!”
Company has never let the reviewer down.
“They have never let me down and that's the truth.”
Reviewer reports customer service, delivery, and pricing exceed marketplace.
“The customer service, delivery, and price range have always been above marketplace.”
Reviewer appreciates the company's service and assistance.
“I love the service that you offer”
Good communication, an easy-to-use website, and fair prices.
“Good communication. Easy to use websight. Fair prices.”
Reviewer experienced great service and fast shipping.
“Great service and fast shipping!”
Company was easy to deal with when placing the order.
“They where easy to deal with and place the order”
Company is fast, reliable, and has a large in-stock selection.
“Perfect lens world is fast and reliable.”
Delivered a quality product at a reasonable price with excellent service.
“PerfectlesnsWorld delivered a quality product at a reasonable price.”
Ordering and reordering are easy with fast delivery and wide selection.
“Easy to order / reorder. Fast delivery and have a wide selection of lenses as well”
Reviewer loves the color contacts and says they boost appearance.
“Love the color contacts they give my eyes just a boost!”
Mentions the service people involved.
“The service people involved”
Order arrived fast and company is trustworthy and quick to ship.
“This company got my order to my house fast”
Reviewer praises the website and has used it for three years.
“Amazing website to order contacts from!!”
Ordering is easy and customer service responds quickly to resolve issues.
“I love the ease of ordering, uploading/sending in my prescription(s)”
Result was worth the wait; reviewer hasn't seen so well in years.
“Definitely worth the wait, haven't seen this well in years”
Reviewer praises prices, fast delivery, and customer service; primary place to buy.
“Great prices, fast delivery and great customer service.”
Consistently delivered on time and in perfect condition; excellent service.
“you’ve always delivered my contact lenses on time and in perfect condition.”
Fast service and no complaints; reviewer will order again.
“Quick as it could be.”
Customer service responded quickly and was very polite.
“Good, answered me quickly very polite”
Staff promptly notified and offered replacement, fulfilling the order.
“Response was almost immediate and order was fulfilled.”
Shipping took slightly longer than previous orders.
“Took a little more time to ship than prior orders”
Website was easy to navigate with good service and fast shipping.
“easy to maneuver on the website. good service. Fast shipping”
Reviewer always has a great experience.
“Always a great experience”
Company offers fair pricing, quality products, and fast shipping.
“PerfectLensWorld offers fair pricing, quality and fast shipping”
Reviewer appreciated being able to buy contacts without an annual optometrist visit.
“You can just buy it right here straight up quick and get it delivered it's great”
Product or service was absolutely perfect according to reviewer.
“Absolutely perfect thank you so much!”
Reviewer praises the company's prices as awesome.
“Awesome prices”
Order arrived correctly but USPS delivered it to the wrong house.
“Got what I ordered, USPS only made a mistake in delivering it to the wrong house in my home town.”
Reviewer is very happy with quick delivery and the contacts.
“Very happy quick delivery. I love my contacts.”
Purchasing was easy and affordable.
“So easy and affordable!”
Shopping was quick and shipment arrived exactly when needed.
“It’s quick and easy to shop and delivery. I was on my last contact and by divine intervention my shipment arrived right when I needed it to.”
Easy transactions, fast shipping, and reliable stock every time.
“Just such a easy transaction every single time- the shipping does not even take that long and I’m in the US, great business to deal with never a problem, always in stock and I always get what I need. Thank you.”
Company provided professional service with helpful detailed tracking.
“I appreciate the detailed tracking information-very helpful.”
Reviewer found the experience just okay and nothing special.
“Just Ok.....nothing special....”
Orders are consistently correct with no hassle, reviewer appreciates convenience.
“My order is correct every single time no hassle no hoops to jump through.”
Shipping is fast and products are inexpensive.
“Fast and inexpensive.”
Easy ordering with fast shipping and delivery praised.
“easy ordering fast shipping and delivery”
Longtime customer praises consistent service, shipping, and communication.
“Shipping and communication is always top notch.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
PerfectLensWorld is an online retailer that sells contact lenses and eye-care accessories. Customers can enter prescription details and order daily, monthly, or colored lenses. The site includes order tracking, a digital checkout process, and support options for questions or returns. Listings typically show brand names, lens specifications, and domestic shipping choices.