Reviews Analyzed
20
We Collect & Analyze Reviews
Perfume's Club
Experiences & Reviews
Perfume's Club is an online retailer that sells fragrances, cosmetics and personal-care products through an e-commerce platform. Shoppers commonly use the site to purchase brand-name and mass-market beauty items, with options for international shipping and customer support. When researching reviews about Perfume's Club, consumers often check delivery practices, return policies, product authenticity and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
20%
Latest Review
29d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Most reviews report problems with delivery, damaged or missing items, inadequate packaging and difficulties obtaining refunds or reimbursements.
Share of mentions
Weak
29%
💰
Value for money
Some customers report low prices and savings, while others describe extra fees, paperwork charges or items not matching cost expectations.
Share of mentions
Mixed
8%
⚡
User experience
Several reviews mention opaque site information, unclear disclosures or listing mismatches; a small number report straightforward, successful orders.
Share of mentions
Weak
5%
🔧
Product quality
Reports include suspected counterfeit or harmful products and chemical reactions, but a few customers report receiving authentic, satisfactory items.
Share of mentions
Mixed
6%
📞
Communication
Many reviewers describe slow, unhelpful or inconsistent customer-service responses; a minority note fast, helpful interactions.
Share of mentions
Weak
21%
⭐
Overall experience
Overall feedback skews negative with repeated delivery, refund and authenticity complaints, though some users report positive, problem-free purchases.
Share of mentions
Weak
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Horrible experience
"Horrible experience! I received an empty box! But the customer service asked me to file the carrier claim. The USPS onl..."
Madame Yiheng Wu
Trustpilot
Oct 01, 2025
Featured for: empty package and service denial
Buyers be aware
"Buyers be aware: SCAM Selling fake products: this place is a scam and sells fake products. I have purchased 3 Chanel cc creams that were promised to b..."
Natasha Royter
Trustpilot
Oct 01, 2025
Featured for: authenticity and return problems
Affordable prices
"Affordable prices, f..."
Yaron D
Trustpilot
Oct 01, 2025
Featured for: positive price and service report
Warning- stay Away. Deceptive and Misleading.
"Warning: Don't do business with this unprofessional "mob". They are deceptive and misleading. They don't disclose hidden costs related to the source o..."
Zim
Trustpilot
Oct 01, 2025
Featured for: customs fees and transparency complaint
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
Z
Zim
trustpilot.com
Oct 01, 2025
Warning- stay Away. Deceptive and Misleading.
Warning: Don't do business with this unprofessional "mob". They are deceptive and misleading. They don't disclose hidden costs related to the source o...
l
leonardo cristofaro
trustpilot.com
Oct 01, 2025
ABSOLUTE WORST EXPERIENCE I’VE EVER DEALT WITH
I warn everyone that purchases from this site to STAY AWAY!!!! They take 0 accountability for any missing, damaged, or even wrong items. They refuse t...
T
Talal al H
trustpilot.com
Oct 01, 2025
AVOID AT ALL COSTS
Hello all, im not sure if this is the right forum but I wanted to warn folks about this website and their absolutely horrific customer service. As a r...
T
Tim White
trustpilot.com
Oct 01, 2025
BOX DAMAGED AGAIN product missing AGAIN
BOX DAMAGED AGAIN.Product missing AGAIN.They will do what ever they can to not reimburse yo...
J
Jane
trustpilot.com
Oct 01, 2025
Don't buy from them
They didn't fill out the paperwork correctly and I paid $72 for FDA (?) clearance. It was just face...
j
joy rutherfurd
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam. Have been waiting 3 mos for product...
N
Natasha Royter
trustpilot.com
Oct 01, 2025
Buyers be aware
Buyers be aware: SCAM Selling fake products: this place is a scam and sells fake products. I have purchased 3 Chanel cc creams that were promised to b...
Y
Yaron D
trustpilot.com
Oct 01, 2025
Affordable prices
Affordable prices, f...
S
Selina Wiggins
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam. I never received my package. I contacted Perfume’s Club cus...
G
Guillermo Fernandez
trustpilot.com
Oct 01, 2025
Used it 3 times
I've used it 3 times and It worked out well for me. Company is based in Spain and i use It to buy s...
M
Madame Yiheng Wu
trustpilot.com
Oct 01, 2025
Horrible experience
Horrible experience! I received an empty box! But the customer service asked me to file the carrier claim. The USPS onl...
H
Huan
trustpilot.com
Oct 01, 2025
Be careful of possible fake products!
Be careful of possible fake products! I ordered different...
D
Dee
trustpilot.com
Oct 01, 2025
Ordered with them and it's great
Ordered with them and it...
A
A B
trustpilot.com
Oct 01, 2025
be careful - no returns
Took a while to receive a pair of glasses (think they are in Netherlands) but the glasses were a diff color than on...
D
DP
trustpilot.com
Oct 01, 2025
This company is a scam
This company is a scam! I ordered 6 bottles of shampoo but they only shipped four yet charged me for 6! They told...
A
A S
trustpilot.com
Oct 01, 2025
I use it for some times and always…
I use it for some times and always satisfied. Products are good for cheaper price. And every time I receive my parcel clearly...
S
Sarah Cazorla
trustpilot.com
Oct 01, 2025
Never received my order
Never received my order. It was promised in 12 days. Then after a month they s...
S
Sunghwan Lim
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM HERE
Never received my order that was placed in Septemb...
A
Anna D
trustpilot.com
Oct 01, 2025
Received an empty package!…
I have never received my Isabelle Lancray order! I received an empty box, with nothing in it! I had to fill out a declaration fo...
G
Glow
trustpilot.com
Oct 01, 2025
Never received my order
I have never received my order. The company opened the investigation and told me that the order was delivered, while I have never recei...
Conclusion
Reviews show a mix of experiences with Perfume's Club. A substantial portion of reviewers report delivery problems (missing or damaged items), limited returns or reimbursement issues, and customer-service responsiveness concerns. Several customers also raise product-authenticity or safety alarms in specific cases, while other buyers report affordable prices, timely delivery and satisfactory orders. If you consider ordering, check the seller's returns policy, trackable shipping options and import/customs terms before purchase; use payment protections when possible and document any packaging or product issues immediately for claims.