Reviews split between shoppers who get on-time, well-packed orders at low prices and those who report deliveries that never arrive or arrive missing or damaged. Positive feedback points to genuine products, strong savings, and repeat buying. Negative accounts mention empty or opened bottles, wrong items, and refunds being refused. Many reviews criticize delivery updates and customer support.
Examples from available reviews (Nov 2024 – Mar 2026).
Large order arrived within promised 8-10 days, well packed and genuine.
“it came in that time all intact and packed well and all original not fake”
Offers affordable prices and fast customer service.
“Affordable prices, fast customer service”
100ml perfume arrived empty and customer service refused refund or replacement.
“100ml bottle arrived EMPTY. Literally EMPTY.”
Box arrived damaged and items were missing, reimbursement refused.
“BOX DAMAGED AGAIN.Product missing AGAIN.”
Most complaints focus on orders that don’t arrive, shipments that come up short, or items that are missing. Several reviews mention damaged parcels or boxes that arrive empty, plus requests for extensive proof before issues are handled. A smaller group describes accurate deliveries and easy returns.
Many reviewers point to lower prices and clear savings on branded fragrances and cosmetics. Some say refunds were reduced incorrectly or that customs and clearance fees showed up unexpectedly. A limited number report products they believe are counterfeit or close to expiry.
Several repeat buyers describe fast delivery and correct orders. Many other reviews mention long delays, cancelled orders that still get shipped, and paperwork that slows any fix. A few customers highlight careful packing and free samples included in the box.
Many reviews describe items arriving opened, empty, discolored, or possibly counterfeit. Some include specific harm claims, such as chemical reactions from creams, and products arriving near expiry. Positive comments about authentic, well-packed items appear too, but less often.
Many customers describe unhelpful support, limited ways to reach the company, and refund or replacement requests that go unanswered. Several say orders were marked delivered without being received, followed by demands for affidavits or lots of photos. A minority praise quick, helpful customer service.
Ratings show a clear split between very satisfied repeat customers and strongly negative experiences tied to delivery and support. Positive comments highlight low prices and dependable orders. Negative feedback focuses on unresolved complaints, damaged goods, and difficult interactions with customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Quotes shortened · As of: March 2026
First purchase arrived on time and in perfect condition.
“my order arrived on time and in perfect condition, with no issues at all.”
Support is slow and issues with damaged or second-hand products persist.
“They sending you second hand or damaged products.”
Faulty perfume nozzle and customer service refused assistance.
“The spray nossle wasnt working.”
Company marked order delivered in Mexico though customer never received it.
“they're now telling me today that the order has been delivered when it clearly has not been”
Order months late with poor communication and refund requests ignored.
“My order still has not arrived.”
Item undelivered per tracking yet company demands excessive paperwork.
“Item not delivered which they can clearly see on the tracking info and yet they are asking for a maze of paperwork.”
Multiple smooth orders and a hassle-free return led to strong recommendation.
“everything has always gone smoothly.”
Seller did not disclose overseas shipping and customs fees.
“They don't disclose hidden costs related to the source of the product.”
Company refused accountability or proper packaging for damaged items.
“They take 0 accountability for any missing, damaged, or even wrong items.”
Customer service demanded excessive photo proofs for spilled items.
“asking me for ridiculous images of the most obscure angles of the box?”
Box arrived damaged and items were missing, reimbursement refused.
“BOX DAMAGED AGAIN.Product missing AGAIN.”
Incorrect paperwork caused an unexpected $72 clearance fee.
“They didn't fill out the paperwork correctly and I paid $72 for FDA (?) clearance.”
Waited three months without receiving product and no refund.
“Have been waiting 3 mos for product. Not product and they won't provide a refund.”
Received alleged fake Chanel products and couldn't get a refund.
“this place is a scam and sells fake products.”
Offers affordable prices and fast customer service.
“Affordable prices, fast customer service”
Never received package and customer service provided no resolution.
“This company is a scam. I never received my package.”
Repeated orders from Spain arrived quickly and accurately.
“I've used it 3 times and It worked out well for me.”
Received an empty box and customer service failed to assist.
“I received an empty box!”
Purchased L'Oréal creams that caused chemical burns.
“I ordered different L'Oréal París face cream, tried two and got chemical burns.”
Placed an order and saved a lot.
“Ordered with them and it's great. saved a lot!!!!”
Received wrong color glasses and couldn't return them from the US.
“but NO RETUNS from the US!”
They charged for six bottles but shipped only four.
“I ordered 6 bottles of shampoo but they only shipped four yet charged me for 6!”
Regularly satisfied; products are cheaper and reliably delivered.
“I use it for some times and always satisfied.”
Order never arrived despite repeated delivery delays.
“Never received my order. It was promised in 12 days.”
Order placed in September was never received.
“Never received my order that was placed in September.”
Received an empty box and received no helpful follow-up.
“I received an empty box, with nothing in it!”
Company claimed delivery despite no delivery according to door camera.
“The company opened the investigation and told me that the order was delivered, while I have never received it.”
Received wrong product, forced to return, and refund was incorrectly reduced.
“piuttosto che scalarmi 6€ me ne hanno scalati 8€.”
Order short shipped: received only four of eight bottles ordered.
“I ordered 8 bottles of Sanytol but received 4!”
Missing expensive item; company coerced signer with false affidavit and refused refund.
“They refused to refund or resend the missing item unless I signed it.”
Order marked delivered but not received, and support did not help.
“Their Contact form is bulls#it....you will not be helped.”
Item not delivered and company shifted responsibility while requesting an affidavit.
“Item did not get delivered to me.”
Received genuine Givenchy products at much lower price despite delayed delivery.
“really happy with the price alot cheaper than anywhere else.”
Support was completely unhelpful and frustrating to contact.
“Their support is absolutely terrible.”
100ml perfume arrived empty and customer service refused refund or replacement.
“100ml bottle arrived EMPTY. Literally EMPTY.”
No delivery and account shows delivery error with no contact information provided.
“NO CONTACT INFO, NOT MAIL, NOT WHAT'S APP, NOT TRL.”
I never received my order from this company.
“nooit mijn bestelling gekregen”
Received near-expiry baby creams and customer service did not fix address error.
“all will expire in 4months.”
Moisturizer arrived opened and discolored; customer service declined replacement.
“ARRIVED OPENED!!!!”
Order cancellation not processed; order later marked sent and company unresponsive.
“A big scam & I'm honestly going to sue them even if it'll cost me a lot of money.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume's Club is an online store selling fragrances, cosmetics, and skincare. It lists full-size perfumes, travel sprays, body care, haircare, and face creams. Product pages usually show brand names, scent notes, ingredient lists, and photos to help shoppers compare. Customers can browse by brand, category, and fragrance family to find items faster.