Reviews show a mix of experiences with Perfume's Club. A substantial portion of reviewers report delivery problems (missing or damaged items), limited returns or reimbursement issues, and customer-service responsiveness concerns. Several customers also raise product-authenticity or safety alarms in specific cases, while other buyers report affordable prices, timely delivery and satisfactory orders. If you consider ordering, check the seller's returns policy, trackable shipping options and import/customs terms before purchase; use payment protections when possible and document any packaging or product issues immediately for claims.
Examples from available reviews (Nov 2024 – Feb 2026).
Received an empty box and customer service failed to assist.
“I received an empty box!”
Received alleged fake Chanel products and couldn't get a refund.
“this place is a scam and sells fake products.”
Offers affordable prices and fast customer service.
“Affordable prices, fast customer service”
Seller did not disclose overseas shipping and customs fees.
“They don't disclose hidden costs related to the source of the product.”
Most reviews report problems with delivery, damaged or missing items, inadequate packaging and difficulties obtaining refunds or reimbursements.
Some customers report low prices and savings, while others describe extra fees, paperwork charges or items not matching cost expectations.
Several reviews mention opaque site information, unclear disclosures or listing mismatches; a small number report straightforward, successful orders.
Reports include suspected counterfeit or harmful products and chemical reactions, but a few customers report receiving authentic, satisfactory items.
Many reviewers describe slow, unhelpful or inconsistent customer-service responses; a minority note fast, helpful interactions.
Overall feedback skews negative with repeated delivery, refund and authenticity complaints, though some users report positive, problem-free purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Quotes shortened · As of: February 2026
Order arrived on time with expected items and free samples; satisfied customer.
“my experience was just fine 😊🎄”
Large order arrived within promised 8-10 days, well packed and genuine.
“it came in that time all intact and packed well and all original not fake”
Did not receive product or refund and lost £75 to the company.
“No product, no refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume's Club is an online retailer that sells fragrances, cosmetics and personal-care products through an e-commerce platform. Shoppers commonly use the site to purchase brand-name and mass-market beauty items, with options for international shipping and customer support. When researching reviews about Perfume's Club, consumers often check delivery practices, return policies, product authenticity and customer service responsiveness.