Reviews split between shoppers who get on-time, well-packed orders at low prices and those who report deliveries that never arrive or arrive missing or damaged. Positive feedback points to genuine products, strong savings, and repeat buying. Negative accounts mention empty or opened bottles, wrong items, and refunds being refused. Many reviews criticize delivery updates and customer support.
Examples from available reviews (Nov 2024 – Mar 2026).
Large order arrived within promised 8-10 days, well packed and genuine.
“it came in that time all intact and packed well and all original not fake”
Offers affordable prices and fast customer service.
“Affordable prices, fast customer service”
100ml perfume arrived empty and customer service refused refund or replacement.
“100ml bottle arrived EMPTY. Literally EMPTY.”
Box arrived damaged and items were missing, reimbursement refused.
“BOX DAMAGED AGAIN.Product missing AGAIN.”
Most complaints focus on orders that don’t arrive, shipments that come up short, or items that are missing. Several reviews mention damaged parcels or boxes that arrive empty, plus requests for extensive proof before issues are handled. A smaller group describes accurate deliveries and easy returns.
Many reviewers point to lower prices and clear savings on branded fragrances and cosmetics. Some say refunds were reduced incorrectly or that customs and clearance fees showed up unexpectedly. A limited number report products they believe are counterfeit or close to expiry.
Several repeat buyers describe fast delivery and correct orders. Many other reviews mention long delays, cancelled orders that still get shipped, and paperwork that slows any fix. A few customers highlight careful packing and free samples included in the box.
Many reviews describe items arriving opened, empty, discolored, or possibly counterfeit. Some include specific harm claims, such as chemical reactions from creams, and products arriving near expiry. Positive comments about authentic, well-packed items appear too, but less often.
Many customers describe unhelpful support, limited ways to reach the company, and refund or replacement requests that go unanswered. Several say orders were marked delivered without being received, followed by demands for affidavits or lots of photos. A minority praise quick, helpful customer service.
Ratings show a clear split between very satisfied repeat customers and strongly negative experiences tied to delivery and support. Positive comments highlight low prices and dependable orders. Negative feedback focuses on unresolved complaints, damaged goods, and difficult interactions with customer service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Quotes shortened · As of: March 2026
Order arrived on time with expected items and free samples; satisfied customer.
“my experience was just fine 😊🎄”
Large order arrived within promised 8-10 days, well packed and genuine.
“it came in that time all intact and packed well and all original not fake”
Did not receive product or refund and lost £75 to the company.
“No product, no refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume's Club is an online store selling fragrances, cosmetics, and skincare. It lists full-size perfumes, travel sprays, body care, haircare, and face creams. Product pages usually show brand names, scent notes, ingredient lists, and photos to help shoppers compare. Customers can browse by brand, category, and fragrance family to find items faster.