Reviews show a mix of experiences with Perfume's Club. A substantial portion of reviewers report delivery problems (missing or damaged items), limited returns or reimbursement issues, and customer-service responsiveness concerns. Several customers also raise product-authenticity or safety alarms in specific cases, while other buyers report affordable prices, timely delivery and satisfactory orders. If you consider ordering, check the seller's returns policy, trackable shipping options and import/customs terms before purchase; use payment protections when possible and document any packaging or product issues immediately for claims.
Examples from available reviews (Nov 2024 – Feb 2026).
Received an empty box and customer service failed to assist.
“I received an empty box!”
Received alleged fake Chanel products and couldn't get a refund.
“this place is a scam and sells fake products.”
Offers affordable prices and fast customer service.
“Affordable prices, fast customer service”
Seller did not disclose overseas shipping and customs fees.
“They don't disclose hidden costs related to the source of the product.”
Most reviews report problems with delivery, damaged or missing items, inadequate packaging and difficulties obtaining refunds or reimbursements.
Some customers report low prices and savings, while others describe extra fees, paperwork charges or items not matching cost expectations.
Several reviews mention opaque site information, unclear disclosures or listing mismatches; a small number report straightforward, successful orders.
Reports include suspected counterfeit or harmful products and chemical reactions, but a few customers report receiving authentic, satisfactory items.
Many reviewers describe slow, unhelpful or inconsistent customer-service responses; a minority note fast, helpful interactions.
Overall feedback skews negative with repeated delivery, refund and authenticity complaints, though some users report positive, problem-free purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (20) · Quotes shortened · As of: February 2026
First purchase arrived on time and in perfect condition.
“my order arrived on time and in perfect condition, with no issues at all.”
Support is slow and issues with damaged or second-hand products persist.
“They sending you second hand or damaged products.”
Faulty perfume nozzle and customer service refused assistance.
“The spray nossle wasnt working.”
Company marked order delivered in Mexico though customer never received it.
“they're now telling me today that the order has been delivered when it clearly has not been”
Order months late with poor communication and refund requests ignored.
“My order still has not arrived.”
Item undelivered per tracking yet company demands excessive paperwork.
“Item not delivered which they can clearly see on the tracking info and yet they are asking for a maze of paperwork.”
Multiple smooth orders and a hassle-free return led to strong recommendation.
“everything has always gone smoothly.”
Seller did not disclose overseas shipping and customs fees.
“They don't disclose hidden costs related to the source of the product.”
Company refused accountability or proper packaging for damaged items.
“They take 0 accountability for any missing, damaged, or even wrong items.”
Customer service demanded excessive photo proofs for spilled items.
“asking me for ridiculous images of the most obscure angles of the box?”
Box arrived damaged and items were missing, reimbursement refused.
“BOX DAMAGED AGAIN.Product missing AGAIN.”
Incorrect paperwork caused an unexpected $72 clearance fee.
“They didn't fill out the paperwork correctly and I paid $72 for FDA (?) clearance.”
Waited three months without receiving product and no refund.
“Have been waiting 3 mos for product. Not product and they won't provide a refund.”
Received alleged fake Chanel products and couldn't get a refund.
“this place is a scam and sells fake products.”
Offers affordable prices and fast customer service.
“Affordable prices, fast customer service”
Never received package and customer service provided no resolution.
“This company is a scam. I never received my package.”
Repeated orders from Spain arrived quickly and accurately.
“I've used it 3 times and It worked out well for me.”
Received an empty box and customer service failed to assist.
“I received an empty box!”
Purchased L'Oréal creams that caused chemical burns.
“I ordered different L'Oréal París face cream, tried two and got chemical burns.”
Placed an order and saved a lot.
“Ordered with them and it's great. saved a lot!!!!”
Received wrong color glasses and couldn't return them from the US.
“but NO RETUNS from the US!”
They charged for six bottles but shipped only four.
“I ordered 6 bottles of shampoo but they only shipped four yet charged me for 6!”
Regularly satisfied; products are cheaper and reliably delivered.
“I use it for some times and always satisfied.”
Order never arrived despite repeated delivery delays.
“Never received my order. It was promised in 12 days.”
Order placed in September was never received.
“Never received my order that was placed in September.”
Received an empty box and received no helpful follow-up.
“I received an empty box, with nothing in it!”
Company claimed delivery despite no delivery according to door camera.
“The company opened the investigation and told me that the order was delivered, while I have never received it.”
Received wrong product, forced to return, and refund was incorrectly reduced.
“piuttosto che scalarmi 6€ me ne hanno scalati 8€.”
Order short shipped: received only four of eight bottles ordered.
“I ordered 8 bottles of Sanytol but received 4!”
Missing expensive item; company coerced signer with false affidavit and refused refund.
“They refused to refund or resend the missing item unless I signed it.”
Order marked delivered but not received, and support did not help.
“Their Contact form is bulls#it....you will not be helped.”
Item not delivered and company shifted responsibility while requesting an affidavit.
“Item did not get delivered to me.”
Received genuine Givenchy products at much lower price despite delayed delivery.
“really happy with the price alot cheaper than anywhere else.”
Support was completely unhelpful and frustrating to contact.
“Their support is absolutely terrible.”
100ml perfume arrived empty and customer service refused refund or replacement.
“100ml bottle arrived EMPTY. Literally EMPTY.”
No delivery and account shows delivery error with no contact information provided.
“NO CONTACT INFO, NOT MAIL, NOT WHAT'S APP, NOT TRL.”
I never received my order from this company.
“nooit mijn bestelling gekregen”
Received near-expiry baby creams and customer service did not fix address error.
“all will expire in 4months.”
Moisturizer arrived opened and discolored; customer service declined replacement.
“ARRIVED OPENED!!!!”
Order cancellation not processed; order later marked sent and company unresponsive.
“A big scam & I'm honestly going to sue them even if it'll cost me a lot of money.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perfume's Club is an online retailer that sells fragrances, cosmetics and personal-care products through an e-commerce platform. Shoppers commonly use the site to purchase brand-name and mass-market beauty items, with options for international shipping and customer support. When researching reviews about Perfume's Club, consumers often check delivery practices, return policies, product authenticity and customer service responsiveness.