Reviews show a split experience for Perk customers. Several reviewers praised fit, accommodating exchanges, and satisfactory products, while multiple others reported unresponsive return handling and unexpected return or restocking fees. Common concrete issues include delayed or missing refund acknowledgements and charges for returns that customers found unclear. Prospective buyers should verify sizing guidance, save tracking and correspondence for returns, and review any published return fees before ordering.
Examples from available reviews (Oct 2014 – Feb 2026).
Company did not issue refund and provided rude, disorganized service.
“has not credited me my refund.”
Refund was delayed after returned pants, finally received on 6/3/25.
“I received my refund on 6/3/25.”
Advertised guarantee contradicted by a $10 return handling fee and poor fit.
“They advertise a “100% Happiness Guarantee,” but charge a $10 handling fee for returns.”
Customer service accommodated an exchange and husband liked fit.
“Customer service was super accommodating”
Reports are mixed but lean negative: several customers praised accommodating exchanges, while a larger share described unresponsive or rude service around returns.
Multiple complaints about return/handling/restocking fees and poor fit; reviewers described paying fees for returns and unexpected charges when returning items.
There are no explicit comments on website or app usability in these reviews; reviewers focus on product, service, and returns rather than site experience.
Opinions diverge: some buyers describe comfortable, stylish items and good fit; several others report poor construction, mis-sizing, and garments that fit badly.
Many reviewers report slow or absent email responses regarding returns and refunds; a minority describe helpful, accommodating support during exchanges.
Overall impressions vary: a handful of positive shopping experiences contrast with multiple reports of unresolved returns, fees, and negative service interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Support button missing and service seems to have worsened after merger.
“Customer support button not existent anymore.”
Received wrong order and customer service did not respond.
“I received someone else's order - no response from Perk”
Travel service canceled non-refundable hotel and refused refund or reinstatement.
“Travel perk cancelled a hotel that was non-refundable”
Chat bots delayed verification response causing large fare increase.
“use of chat bots is infuriating.”
Slow support and overpriced, unreliable hotel bookings in Asia.
“Slow customer support and seriously overpriced hotel booking in particular in Asia.”
Reviewer found the system simple to use.
“Simple to use system”
Tool is easy to use and shows company-used hotels and accepted flights.
“Very easy to use this tool”
App showed wrong flight time leading to incorrect layover displays.
“the app had the wrong flight time on one screen”
Easy booking with good pricing and availability.
“Very easy to book, great pricing and availability”
Customer support was slow and failed to resolve a flight upgrade.
“Terrible experience with their customer support.”
Return delivered but no response and refund not issued after a month.
“nobody will respond to my messages”
Trip approval failed because system showed trip unavailable twice.
“When the trip went for approval the approver was told that the trip was no longer available.”
Price increased minutes after booking resulting in a $32 charge.
“I booked a trip and within minutes I was charged 32 dollars more because the "price had changed".”
No home pickup/drop-off option required extra taxi fees.
“There is not an option to have the hire cars dropped off or picked up from your home address and therefore you have to pay additional fees in taxis to collect the car.”
Reviewer found the interface easy, quick, and clear.
“Easy, quick and clear. Great UI design ;)”
Service was very easy to use with quick confirmation.
“So easy!! Very simple to use quick confirmation”
Customer service unresponsive and offers no human assistance.
“Absolutely the worst service I have ever encountered.”
Booking journey was difficult, costly, and lacked mobile wallet support.
“Difficult,awkward, impossible to get right journey, more costly, no Mobile Wallet options”
No 24/7 support and long chat wait during urgent travel.
“No 24/7 support, i am waiting since +60mns for someone to answer the Chat”
Exchange policy prevented further size changes leaving unusable pants.
“Poor exchange policy”
Service was very efficient and easy to use.
“Very efficient and easy to use.”
First-time user found Perk fairly easy with smooth approvals.
“As a first time user, I found Perk pretty easy to use! Smooth approval process too.”
Tool was very slow searching train times and sometimes failed.
“Painfully slow in finding train times.”
Hotel breakfast booking failed and customer service did not resolve issue.
“AWFUL CUSTOMER SERVICE!”
Longtime customer experienced slow, unhelpful customer service recently.
“Their customer service aka “happiness team” is very slow”
Order never arrived and support provided no response.
“NEVER GOT MY ORDER #158274”
Identical sizes fit inconsistently across different colored pants.
“For some strange reason, the identical sizes are not identical.”
Company did not issue refund and provided rude, disorganized service.
“has not credited me my refund.”
Reviewer had a great overall experience with Perk.
“Great overall experience!”
Customer service accommodated an exchange and husband liked fit.
“Customer service was super accommodating”
Order arrived on time and reviewer loved the product.
“Loved the product and customer services.”
Package returned but refund not processed and support unresponsive.
“Their customer support is horrific!”
Refund was delayed after returned pants, finally received on 6/3/25.
“I received my refund on 6/3/25.”
Perk did not respond to emails about returns or refunds.
“Perk refuses to respond to e-mails for a return & refund.”
Refund delayed and restocking fee applied without notification.
“their answer was " inspection.”
Advertised guarantee contradicted by a $10 return handling fee and poor fit.
“They advertise a “100% Happiness Guarantee,” but charge a $10 handling fee for returns.”
Returned goods but company refused to issue a refund.
“have refused to issue a refund for my returned goods.”
Did not receive login code and could not use paid time-sharing facility.
“We did not receive a code or 9 digit to log in to the account”
I wanted to surprise my husband, but I was not sure what size would be the best fit. The customer reviews were helpful and gave me a general idea of what to purchase for him. I received my order this morning, and I am happy with it! Even though my husband is unhappy with his current job situation, we are both pleased that he will now have a comfortable and stylish piece to wear.
Thank you, Perk, for the great customer service and quality product. My husband and I are both looking forward to him wearing his new tees! I will definitely be a returning customer!
Earned a small amount then account blocked for alleged terms violation.
“sent me an email saying I violated terms.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perk is an online apparel retailer that sells consumer clothing directly through its website. Information seekers often look for reviews on product fit, returns, customer service, and sizing when researching Perk before purchase.