Reviews split sharply between smooth usability and repeated service breakdowns. Many users describe quick, simple app flows and gift cards that redeemed without trouble. A large number of complaints focus on silent support, refunds that never arrive, and account credits that disappear. People also mention poor communication and technical glitches, alongside both very positive and very negative ratings.
Examples from available reviews (Oct 2014 – Mar 2026).
Order never arrived and support provided no response.
“NEVER GOT MY ORDER #158274”
Service was very efficient and easy to use.
“Very efficient and easy to use.”
User earned $50 in gift cards using Perk apps and features.
“I've earned $50 in gift cards!”
No 24/7 support and long chat wait during urgent travel.
“No 24/7 support, i am waiting since +60mns for someone to answer the Chat”
Negative service stories outweigh the positives. Reviews describe slow or no replies, refunds that never get processed after returns, bookings canceled without a fix, and orders that do not show up. A smaller set of reviews mentions helpful or accommodating service in specific cases.
Some users cite good prices and successful redemptions for gift cards and travel bookings. Many others report points being lost or canceled, surprise fees, and prices rising after purchase, which lowered the value. A few users say reward apps brought small but real earnings, while warning about possible account deactivation.
Many reviewers call the interface easy, fast, and clear, with smooth approval steps. Others report problems such as incorrect flight times, slow schedule searches, trip approvals that fail, surveys that get rejected, and no mobile wallet support. Overall, comments cluster into strong usability praise and clear technical or process failures.
Complaints mention inconsistent apparel sizing and apps that fail to credit points or show balances that vanish. Some users describe the service as unreliable or fraudulent because rewards go missing or features do not work. These issues come up less often than service and communication problems.
Reviews often mention long waits in chat, delays caused by bots, login codes that never arrive, and confusing messages about points or account status. Several users say they were given the runaround when disputing credits or claimed terms violations. Only a few reviews describe support communication as steady and on time.
Ratings are split between high marks for ease of use and low scores linked to support failures and lost value. Many negative reviews focus on tickets that never get resolved and the money impact of missing refunds or removed points. Some users report smooth app use and successful redemptions, but negative experiences drive overall sentiment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (36) · Sitejabber (14) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Support button missing and service seems to have worsened after merger.
“Customer support button not existent anymore.”
Received wrong order and customer service did not respond.
“I received someone else's order - no response from Perk”
Travel service canceled non-refundable hotel and refused refund or reinstatement.
“Travel perk cancelled a hotel that was non-refundable”
Chat bots delayed verification response causing large fare increase.
“use of chat bots is infuriating.”
Slow support and overpriced, unreliable hotel bookings in Asia.
“Slow customer support and seriously overpriced hotel booking in particular in Asia.”
Reviewer found the system simple to use.
“Simple to use system”
Tool is easy to use and shows company-used hotels and accepted flights.
“Very easy to use this tool”
App showed wrong flight time leading to incorrect layover displays.
“the app had the wrong flight time on one screen”
Easy booking with good pricing and availability.
“Very easy to book, great pricing and availability”
Customer support was slow and failed to resolve a flight upgrade.
“Terrible experience with their customer support.”
Return delivered but no response and refund not issued after a month.
“nobody will respond to my messages”
Trip approval failed because system showed trip unavailable twice.
“When the trip went for approval the approver was told that the trip was no longer available.”
Price increased minutes after booking resulting in a $32 charge.
“I booked a trip and within minutes I was charged 32 dollars more because the "price had changed".”
No home pickup/drop-off option required extra taxi fees.
“There is not an option to have the hire cars dropped off or picked up from your home address and therefore you have to pay additional fees in taxis to collect the car.”
Reviewer found the interface easy, quick, and clear.
“Easy, quick and clear. Great UI design ;)”
Service was very easy to use with quick confirmation.
“So easy!! Very simple to use quick confirmation”
Customer service unresponsive and offers no human assistance.
“Absolutely the worst service I have ever encountered.”
Booking journey was difficult, costly, and lacked mobile wallet support.
“Difficult,awkward, impossible to get right journey, more costly, no Mobile Wallet options”
No 24/7 support and long chat wait during urgent travel.
“No 24/7 support, i am waiting since +60mns for someone to answer the Chat”
Exchange policy prevented further size changes leaving unusable pants.
“Poor exchange policy”
Service was very efficient and easy to use.
“Very efficient and easy to use.”
First-time user found Perk fairly easy with smooth approvals.
“As a first time user, I found Perk pretty easy to use! Smooth approval process too.”
Tool was very slow searching train times and sometimes failed.
“Painfully slow in finding train times.”
Hotel breakfast booking failed and customer service did not resolve issue.
“AWFUL CUSTOMER SERVICE!”
Longtime customer experienced slow, unhelpful customer service recently.
“Their customer service aka “happiness team” is very slow”
Order never arrived and support provided no response.
“NEVER GOT MY ORDER #158274”
Identical sizes fit inconsistently across different colored pants.
“For some strange reason, the identical sizes are not identical.”
Company did not issue refund and provided rude, disorganized service.
“has not credited me my refund.”
Reviewer had a great overall experience with Perk.
“Great overall experience!”
Customer service accommodated an exchange and husband liked fit.
“Customer service was super accommodating”
Order arrived on time and reviewer loved the product.
“Loved the product and customer services.”
Package returned but refund not processed and support unresponsive.
“Their customer support is horrific!”
Refund was delayed after returned pants, finally received on 6/3/25.
“I received my refund on 6/3/25.”
Perk did not respond to emails about returns or refunds.
“Perk refuses to respond to e-mails for a return & refund.”
Refund delayed and restocking fee applied without notification.
“their answer was " inspection.”
Advertised guarantee contradicted by a $10 return handling fee and poor fit.
“They advertise a “100% Happiness Guarantee,” but charge a $10 handling fee for returns.”
Returned goods but company refused to issue a refund.
“have refused to issue a refund for my returned goods.”
Did not receive login code and could not use paid time-sharing facility.
“We did not receive a code or 9 digit to log in to the account”
I wanted to surprise my husband, but I was not sure what size would be the best fit. The customer reviews were helpful and gave me a general idea of what to purchase for him. I received my order this morning, and I am happy with it! Even though my husband is unhappy with his current job situation, we are both pleased that he will now have a comfortable and stylish piece to wear.
Thank you, Perk, for the great customer service and quality product. My husband and I are both looking forward to him wearing his new tees! I will definitely be a returning customer!
Earned a small amount then account blocked for alleged terms violation.
“sent me an email saying I violated terms.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Perk runs a rewards platform with mobile apps and web services where users earn points by doing things like watching videos, taking surveys, and using search tools. Points can be redeemed for gift cards and other payouts. The company offers iOS and Android apps and relies on third-party advertisers, survey providers, and partners to provide ways to earn. Perk aims to bring short-form content, quizzes, and survey tasks into one rewards system.