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We Collect & Analyze Reviews

Perk
Experiences & Reviews

Perk is an online apparel retailer that sells consumer clothing directly through its website. Information seekers often look for reviews on product fit, returns, customer service, and sizing when researching Perk before purchase.

Overview & Key Metrics

Reviews Analyzed 10
Positive Sentiment 40%
Latest Review 18d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Reports are mixed but lean negative: several customers praised accommodating exchanges, while a larger share described unresponsive or rude service around returns.

Share of mentions
25%
Weak
💰

Value for money

Multiple complaints about return/handling/restocking fees and poor fit; reviewers described paying fees for returns and unexpected charges when returning items.

Share of mentions
8%
Weak
⚡

User experience

There are no explicit comments on website or app usability in these reviews; reviewers focus on product, service, and returns rather than site experience.

Share of mentions
0%
Mixed
🔧

Product quality

Opinions diverge: some buyers describe comfortable, stylish items and good fit; several others report poor construction, mis-sizing, and garments that fit badly.

Share of mentions
22%
Weak
📞

Communication

Many reviewers report slow or absent email responses regarding returns and refunds; a minority describe helpful, accommodating support during exchanges.

Share of mentions
17%
Weak
⭐

Overall experience

Overall impressions vary: a handful of positive shopping experiences contrast with multiple reports of unresolved returns, fees, and negative service interactions.

Share of mentions
28%
Weak

View all 10 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025

L
Ljhw
trustpilot.com Oct 01, 2025

Dishonest and rude service, poor quality

I returned two pairs of chinos, as they did not fit properly. (not at all as advertised) I have proof they received the package three days after maili...

C
Cynthia
trustpilot.com Oct 01, 2025

Great overall experience!

...

A
Alexa
trustpilot.com Oct 01, 2025

GREAT FIT!!

Bought for my husband but got the wrong size since he has lost some weight recently. Customer service was s...

R
Ronald
trustpilot.com Oct 01, 2025

Birthdsy gift to me

I purchased an order on August 3rd and the package was delivered by the 7th just in...

R
Ronald Rovner
trustpilot.com Oct 01, 2025

Horrific customer “service.”

I returned two pairs of chinos, as they did not fit properly. I’d paid their $2.98 fee for free returns. I have proof they received the package eight...

B
Bart Ord
trustpilot.com Oct 01, 2025

The 3 pairs of pants I purchased did…

The 3 pairs of pants I purchased did not fit, so I sent them back via their return policy. They received them on 5/20/25 at 1:22 p.m., but I have yet...

J
JRB
trustpilot.com Oct 01, 2025

Perk refuses to respond to e-mails for…

Perk refuses to respond to e-mails for a return & refund. Will never do business...

B
Bizconsul
trustpilot.com Oct 01, 2025

I returned the pants due to a horrible…

I returned the pants due to a horrible fit. After they received the returned goods, nine days had passed, and they still had not posted a credit after...

N
NL
trustpilot.com Oct 01, 2025

They advertise a “100% Happiness…

They advertise a “100% Happiness Guarantee,” but charge a $10 handling fee for returns. I bought a pair of pants from them that I liked, so I decided...

T
Tiffany S.
Collected.reviews Dec 18, 2021

Crewneck Tee

I wanted to surprise my husband, but I was not sure what size would be the best fit. The customer reviews were helpful and gave me a general idea of what to purchase for him. I received my order this morning, and I am happy with it! Even though my husband is unhappy with his current job situation, we are both pleased that he will now have a comfortable and stylish piece to wear.



Thank you, Perk, for the great customer service and quality product. My husband and I are both looking forward to him wearing his new tees! I will definitely be a returning customer!

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Conclusion

Reviews show a split experience for Perk customers. Several reviewers praised fit, accommodating exchanges, and satisfactory products, while multiple others reported unresponsive return handling and unexpected return or restocking fees. Common concrete issues include delayed or missing refund acknowledgements and charges for returns that customers found unclear. Prospective buyers should verify sizing guidance, save tracking and correspondence for returns, and review any published return fees before ordering.