Many reviewers describe refunds and returns that drag on after items are sent back, with issues left unresolved for long stretches. Store staff often earn praise for helpful, knowledgeable service in person. Product quality gets both very positive and very negative reactions. High shipping costs and problems with stock notifications come up repeatedly and deter purchases.
Examples from available reviews (Sep 2022 – Mar 2026).
Customer waited three months without refund despite confirmed delivery.
“have been waiting about 3 months for my refund of almost £700.”
Shamara was friendly, professional, and knowledgeable about products.
“Shamara was friendly, professional, helpful and polite.”
Shipping fees increase with spend; free shipping threshold felt punitive.
“It is only when one reaches $350 that shipping is free.”
Sweater arrived promptly and was beautifully made and soft.
“It’s super soft , beautifully made and even nicer than in the photos .”
Returns and refunds drive the most common service complaints. Several reviewers describe waits of weeks or months and say they needed outside disputes to get their money back. Other reviews single out specific store staff for responsive, above-average help in person.
Customers often point to tiered shipping thresholds that only unlock free shipping at a high spend. Some reviewers call the shipping policy punitive and say it dampened checkout. A smaller group questioned whether current prices match the quality they received.
Several reviews mention online ordering issues such as payment errors and missing confirmation emails. Some customers ordered items shown as in stock, then were told they were backordered or never shipped. In-store purchases and one-on-one help are repeatedly described as smooth and supportive.
Many reviews praise craftsmanship, softness, and design. Another group reports pilling, stretched knits, loose threads, and unexpectedly poor finishing. Strong positives and negatives both recur, leaving a split view of consistency.
Customers frequently report gaps around stock updates and return confirmations. Several say they never got backorder notices or proof that returns were received and processed. A few also mention unwanted printed catalogs and trouble stopping mailings.
Reviews draw a clear line between praised in-store visits and online frustration around returns and shipping. The main negative theme centers on post-purchase handling and refunds. The positives most often highlight store teams, design, and fabric quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Duplicate order returned; two weeks after receipt still no refund over $400.
“I still have not received.”
Waiting many weeks with no refund despite promises to resolve.
“It is many weeks now and nothing from Peruvian Connection.”
Excellent product quality and fast, helpful customer service from Erika.
“customer service is first-rate!”
Order listed in stock but was backordered with no shipping updates.
“it was 'still on backorder'.”
Poor customer service and slow returns processing harmed the experience.
“No acknowledgment that they have received my return”
Returns portal down; refund delayed for over seven weeks.
“their returns portal was down”
Knitted coat stretched excessively during wear; offered inadequate voucher compensation.
“it kept stretching while I was wearing it and now reaches my ankles.”
Months waiting for refund after returning to UK; PayPal unable to help.
“Absolute fraud.”
Item showed available but didn't arrive and was actually out of stock.
“it just never arrived”
Longtime customer praises the brand's beautiful designs and clothing.
“incredible beauty of design”
Missed deadline by three days and was denied refund, only store credit.
“store credit only”
Customer can't get return acknowledgement and suspects company withholding customer funds.
“they don't have a courier to return items to the States.”
Reviewer loves brand, praising clothing and exceptional service.
“Beautiful clothes and exceptional customer service.”
Longtime customer owed a small refund and still unresolved.
“I am owed $37. 21.”
Store staff are very helpful, pleasant, and professional.
“ABSOLUTELY fabulous!!!!!!”
Shipping fees increase with spend; free shipping threshold felt punitive.
“It is only when one reaches $350 that shipping is free.”
Shipping tiered by spend; customer found policy punitive and left.
“It is only when one reaches $350 that shipping is free.”
Returned item and waited two months before needing PayPal dispute for refund.
“Two months later still no refund”
Dress was out of stock and company failed to notify the customer.
“they said that they didn’t have any of the dress in my size in stock.”
Customer waited three months without refund despite confirmed delivery.
“have been waiting about 3 months for my refund of almost £700.”
Returned dress months ago but refund was never issued.
“I have never received a refund, despite calling Peruvian Connection three times.”
Over ten weeks waiting for confirmed return refund with evasive responses.
“I've been waiting over 10 weeks now for a significant refund”
Customer alleges months-long refund problems and deceptive practices.
“BUYER BEWARE! THIS COMPANY WILL DEFRAUD YOU.”
Company shares customer data and sends hard-to-cancel printed catalogues.
“Beware this company shares your data”
Representative Shamara provided professional, polite, and helpful service.
“She was professional and very polite, and extremely helpful”
Customer could not complete purchase due to repeated card/payment errors.
“something has gone wrong' every time.”
Shamara was friendly, professional, and knowledgeable about products.
“Shamara was friendly, professional, helpful and polite.”
Shamara provided helpful information during the sales interaction.
“Shamara was helpful and gave me some good information.”
Shamara helped add to the order and provided great service.
“Thank you, Shamara, for helping me add to my order!”
Brandi proactively applied a better discount and aided the purchase.
“she gave me an even better discount than I would have had.”
Shamara Wright helped place the order and apologized for in-store treatment.
“Shamara Wright was absolutely the best.”
Wool garments pilled and degraded in storage, disappointing quality.
“they had all begun to pill.”
Shamara provided outstanding assistance and accessory advice.
“She knew exactly what I wanted”
Shamar corrected the order and provided reliable help.
“did a very good job in helping me get my order in and corrected.”
Shamara resolved ordering issues and helped re-register the customer.
“Shamara was fantastic!”
Sweater arrived promptly and was beautifully made and soft.
“It’s super soft , beautifully made and even nicer than in the photos .”
Order had no confirmation and customer service provided poor stock communication.
“I didn't receive any confirmation email”
Material thinned and pilled after few wears; customer service unresponsive.
“started piling after only two wears.”
Longtime customer awaits six months without refund and poor service.
“I am yet to receive a refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Peruvian Connection sells women’s clothing and accessories. Its range includes knitwear, dresses, coats, scarves, and woven textiles from Peru, including alpaca and cotton. Shoppers can buy online or at retail stores across the United States. The company offers international shipping and customer support by phone and email. Product pages usually list materials and care instructions to help customers judge each garment.