Reviews show a clear split between customers who experience knowledgeable, helpful service (several name specific agents who resolved orders or applied discounts) and customers who report serious post-sale problems. A substantial subset of reviews describe long delays or failures in processing refunds, sometimes involving large sums and tracked returns. Product comments vary: some buyers praise craftsmanship and prompt delivery, while others report pilling and thinner fabrics after limited wear. If you consider purchasing, keep shipment and return tracking, review the stated return policy, and document communications; consider contacting named representatives or escalating through your bank if refunds are delayed.
Examples from available reviews (Sep 2022 – Feb 2026).
Shamara resolved ordering issues and helped re-register the customer.
“Shamara was fantastic!”
Customer waited three months without refund despite confirmed delivery.
“have been waiting about 3 months for my refund of almost £700.”
Wool garments pilled and degraded in storage, disappointing quality.
“they had all begun to pill.”
Longtime customer awaits six months without refund and poor service.
“I am yet to receive a refund.”
Customer-service experiences are split: many reviewers praise individual agents for resolving issues, while multiple reviews describe long, unresolved refund and return problems.
Very few reviews directly address value; those that do report lost or partial refunds and concerns about high prices and under-refunds.
Site and ordering experiences vary: several customers report helpful phone support and prompt delivery, while others report payment failures and missing confirmations.
Product reports are mixed: some customers describe well-made, attractive garments, while others report fabric thinning and pilling after limited wear.
Communication reports diverge: many reviewers praise responsive representatives, but a similar number describe evasive replies, poor call quality, and unwanted catalogs.
Overall impressions are divided: multiple reviewers recommend the brand for products and service, while many others report unresolved refunds and declining consistency.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Unable to return skirt and customer service blamed technical issues repeatedly.
“they keep blaming it on technical issues .”
Returned items were acknowledged but no refund issued after months.
“They have acknowledged they received return but keep blaming their software system for not refunding my money.”
Company may have ceased trading and refuses wrongly-sized dress returns.
“Cannot return dress that wrongly sized!”
Reviewer alleges no reimbursement for returns and disputed via credit card company.
“They will NOT reimburse you for any returns, only store credit.”
Customer service representative ignored the reviewer and stopped responding.
“Customer service is horrible.”
Waiting over twelve weeks for a refund with repeated excuses.
“I’ve been waiting over 12 weeks for a significant refund.”
Waiting a long time for a $330-plus refund while told system changes.
“I have been waiting since a long time for my 330.00 plus refund.”
Reviewer claims returns never receive refunds and company gives excuses.
“If you return an item, you will never see your refund.”
Advised disputing charges with credit card company to obtain full refund.
“I received the full $750 refund for 2 separate returns, simple process.”
Returned two dresses months ago and have not received refunds.
“Still no refund and fobbed off every time we phone.”
Waiting four months for a refund and receiving only upgrade excuses.
“I have been waiting 4 months for a refund after returning a dress!”
Waiting seven weeks for a large refund with only excuses and rudeness.
“I'm still waiting 7 weeks on for a refund of over £1.3k.”
Quality has dropped, prices unchanged, and refund delayed over a month.
“Quality has dropped, prices have not.”
Company charges immediately but delays refunds; dresses fit poorly and arrive late.
“PC charges your credit card in a nano second once you place an order”
Returned items over a month ago but refund still not processed.
“they said the return was received”
Received a $200 dress of very poor quality and no refund after 53 days.
“The $200 dress came and it was shockingly low quality with loose threads”
Employees go out of their way; clothing selection creative and seasonal.
“Employees are exceptional women”
Staff helpful with sizes and style suggestions; high quality selection.
“Staff are very pleasant and helpful”
Unusual products but shipping costs and slow account crediting are problematic.
“their shipping costs are off-putting.”
Clerk provided above-and-beyond personal assistance to complete the sale.
“She carried several belts out to the car for me to choose from.”
Merchandise not received and refund delayed pending USPS, poor service.
“they won't refund my money until they get their refund from USPS.”
Local store offers gorgeous clothing and exceptional customer service.
“Customer service bar none!!”
Reviewer posts photos highlighting the clothing's great quality.
“great quality clothing”
Reviewer praises store service and well-fitting clothes; happy store reopened.
“the customer service is great at the store.”
Reviewer loves the brand and regularly visits the DC store team.
“I love Peruvian Connection more than any brand out there”
I recently had the pleasure of shopping at PeruvianConnection.com and was extremely impressed with their selection of high-end, luxury women's clothing made from alpaca and Peruvian Pima cotton. Their commitment to quality is evident in every piece they offer.
What stood out to me most about this retailer, aside from the exceptional quality of their products, was the ease of their online shopping experience. The website is well-designed and user-friendly, making it easy to find exactly what I was looking for.
When my order arrived, I was thrilled with my purchase. Not only were my items beautifully crafted and comfortable to wear but also incredibly stylish. Additionally, everything appeared just as it did on the website - no surprises or disappointments here!
Overall, I would highly recommend PeruvianConnection.com for anyone seeking top-notch fashion that combines luxury and comfort effortlessly.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Peruvian Connection is a U.S.-based apparel retailer that sells women's clothing and accessories through an online store, catalogs, and customer support channels. The brand is associated with higher-end knitwear and seasonal collections and operates direct-to-consumer sales with phone and online ordering options. Consumers researching Peruvian Connection commonly look for information about product quality, returns, shipping, and customer service performance.