Many reviewers describe refunds and returns that drag on after items are sent back, with issues left unresolved for long stretches. Store staff often earn praise for helpful, knowledgeable service in person. Product quality gets both very positive and very negative reactions. High shipping costs and problems with stock notifications come up repeatedly and deter purchases.
Examples from available reviews (Sep 2022 – Mar 2026).
Customer waited three months without refund despite confirmed delivery.
“have been waiting about 3 months for my refund of almost £700.”
Shamara was friendly, professional, and knowledgeable about products.
“Shamara was friendly, professional, helpful and polite.”
Shipping fees increase with spend; free shipping threshold felt punitive.
“It is only when one reaches $350 that shipping is free.”
Sweater arrived promptly and was beautifully made and soft.
“It’s super soft , beautifully made and even nicer than in the photos .”
Returns and refunds drive the most common service complaints. Several reviewers describe waits of weeks or months and say they needed outside disputes to get their money back. Other reviews single out specific store staff for responsive, above-average help in person.
Customers often point to tiered shipping thresholds that only unlock free shipping at a high spend. Some reviewers call the shipping policy punitive and say it dampened checkout. A smaller group questioned whether current prices match the quality they received.
Several reviews mention online ordering issues such as payment errors and missing confirmation emails. Some customers ordered items shown as in stock, then were told they were backordered or never shipped. In-store purchases and one-on-one help are repeatedly described as smooth and supportive.
Many reviews praise craftsmanship, softness, and design. Another group reports pilling, stretched knits, loose threads, and unexpectedly poor finishing. Strong positives and negatives both recur, leaving a split view of consistency.
Customers frequently report gaps around stock updates and return confirmations. Several say they never got backorder notices or proof that returns were received and processed. A few also mention unwanted printed catalogs and trouble stopping mailings.
Reviews draw a clear line between praised in-store visits and online frustration around returns and shipping. The main negative theme centers on post-purchase handling and refunds. The positives most often highlight store teams, design, and fabric quality.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Unable to return skirt and customer service blamed technical issues repeatedly.
“they keep blaming it on technical issues .”
Returned items were acknowledged but no refund issued after months.
“They have acknowledged they received return but keep blaming their software system for not refunding my money.”
Company may have ceased trading and refuses wrongly-sized dress returns.
“Cannot return dress that wrongly sized!”
Reviewer alleges no reimbursement for returns and disputed via credit card company.
“They will NOT reimburse you for any returns, only store credit.”
Customer service representative ignored the reviewer and stopped responding.
“Customer service is horrible.”
Waiting over twelve weeks for a refund with repeated excuses.
“I’ve been waiting over 12 weeks for a significant refund.”
Waiting a long time for a $330-plus refund while told system changes.
“I have been waiting since a long time for my 330.00 plus refund.”
Reviewer claims returns never receive refunds and company gives excuses.
“If you return an item, you will never see your refund.”
Advised disputing charges with credit card company to obtain full refund.
“I received the full $750 refund for 2 separate returns, simple process.”
Returned two dresses months ago and have not received refunds.
“Still no refund and fobbed off every time we phone.”
Waiting four months for a refund and receiving only upgrade excuses.
“I have been waiting 4 months for a refund after returning a dress!”
Waiting seven weeks for a large refund with only excuses and rudeness.
“I'm still waiting 7 weeks on for a refund of over £1.3k.”
Quality has dropped, prices unchanged, and refund delayed over a month.
“Quality has dropped, prices have not.”
Company charges immediately but delays refunds; dresses fit poorly and arrive late.
“PC charges your credit card in a nano second once you place an order”
Returned items over a month ago but refund still not processed.
“they said the return was received”
Received a $200 dress of very poor quality and no refund after 53 days.
“The $200 dress came and it was shockingly low quality with loose threads”
Employees go out of their way; clothing selection creative and seasonal.
“Employees are exceptional women”
Staff helpful with sizes and style suggestions; high quality selection.
“Staff are very pleasant and helpful”
Unusual products but shipping costs and slow account crediting are problematic.
“their shipping costs are off-putting.”
Clerk provided above-and-beyond personal assistance to complete the sale.
“She carried several belts out to the car for me to choose from.”
Merchandise not received and refund delayed pending USPS, poor service.
“they won't refund my money until they get their refund from USPS.”
Local store offers gorgeous clothing and exceptional customer service.
“Customer service bar none!!”
Reviewer posts photos highlighting the clothing's great quality.
“great quality clothing”
Reviewer praises store service and well-fitting clothes; happy store reopened.
“the customer service is great at the store.”
Reviewer loves the brand and regularly visits the DC store team.
“I love Peruvian Connection more than any brand out there”
I recently had the pleasure of shopping at PeruvianConnection.com and was extremely impressed with their selection of high-end, luxury women's clothing made from alpaca and Peruvian Pima cotton. Their commitment to quality is evident in every piece they offer.
What stood out to me most about this retailer, aside from the exceptional quality of their products, was the ease of their online shopping experience. The website is well-designed and user-friendly, making it easy to find exactly what I was looking for.
When my order arrived, I was thrilled with my purchase. Not only were my items beautifully crafted and comfortable to wear but also incredibly stylish. Additionally, everything appeared just as it did on the website - no surprises or disappointments here!
Overall, I would highly recommend PeruvianConnection.com for anyone seeking top-notch fashion that combines luxury and comfort effortlessly.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Peruvian Connection sells women’s clothing and accessories. Its range includes knitwear, dresses, coats, scarves, and woven textiles from Peru, including alpaca and cotton. Shoppers can buy online or at retail stores across the United States. The company offers international shipping and customer support by phone and email. Product pages usually list materials and care instructions to help customers judge each garment.