Reviews show a clear split between customers who experience knowledgeable, helpful service (several name specific agents who resolved orders or applied discounts) and customers who report serious post-sale problems. A substantial subset of reviews describe long delays or failures in processing refunds, sometimes involving large sums and tracked returns. Product comments vary: some buyers praise craftsmanship and prompt delivery, while others report pilling and thinner fabrics after limited wear. If you consider purchasing, keep shipment and return tracking, review the stated return policy, and document communications; consider contacting named representatives or escalating through your bank if refunds are delayed.
Examples from available reviews (Sep 2022 – Feb 2026).
Shamara resolved ordering issues and helped re-register the customer.
“Shamara was fantastic!”
Customer waited three months without refund despite confirmed delivery.
“have been waiting about 3 months for my refund of almost £700.”
Wool garments pilled and degraded in storage, disappointing quality.
“they had all begun to pill.”
Longtime customer awaits six months without refund and poor service.
“I am yet to receive a refund.”
Customer-service experiences are split: many reviewers praise individual agents for resolving issues, while multiple reviews describe long, unresolved refund and return problems.
Very few reviews directly address value; those that do report lost or partial refunds and concerns about high prices and under-refunds.
Site and ordering experiences vary: several customers report helpful phone support and prompt delivery, while others report payment failures and missing confirmations.
Product reports are mixed: some customers describe well-made, attractive garments, while others report fabric thinning and pilling after limited wear.
Communication reports diverge: many reviewers praise responsive representatives, but a similar number describe evasive replies, poor call quality, and unwanted catalogs.
Overall impressions are divided: multiple reviewers recommend the brand for products and service, while many others report unresolved refunds and declining consistency.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · yelp.com (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Duplicate order returned; two weeks after receipt still no refund over $400.
“I still have not received.”
Waiting many weeks with no refund despite promises to resolve.
“It is many weeks now and nothing from Peruvian Connection.”
Excellent product quality and fast, helpful customer service from Erika.
“customer service is first-rate!”
Order listed in stock but was backordered with no shipping updates.
“it was 'still on backorder'.”
Poor customer service and slow returns processing harmed the experience.
“No acknowledgment that they have received my return”
Returns portal down; refund delayed for over seven weeks.
“their returns portal was down”
Knitted coat stretched excessively during wear; offered inadequate voucher compensation.
“it kept stretching while I was wearing it and now reaches my ankles.”
Months waiting for refund after returning to UK; PayPal unable to help.
“Absolute fraud.”
Item showed available but didn't arrive and was actually out of stock.
“it just never arrived”
Longtime customer praises the brand's beautiful designs and clothing.
“incredible beauty of design”
Missed deadline by three days and was denied refund, only store credit.
“store credit only”
Customer can't get return acknowledgement and suspects company withholding customer funds.
“they don't have a courier to return items to the States.”
Reviewer loves brand, praising clothing and exceptional service.
“Beautiful clothes and exceptional customer service.”
Longtime customer owed a small refund and still unresolved.
“I am owed $37. 21.”
Store staff are very helpful, pleasant, and professional.
“ABSOLUTELY fabulous!!!!!!”
Shipping fees increase with spend; free shipping threshold felt punitive.
“It is only when one reaches $350 that shipping is free.”
Shipping tiered by spend; customer found policy punitive and left.
“It is only when one reaches $350 that shipping is free.”
Returned item and waited two months before needing PayPal dispute for refund.
“Two months later still no refund”
Dress was out of stock and company failed to notify the customer.
“they said that they didn’t have any of the dress in my size in stock.”
Customer waited three months without refund despite confirmed delivery.
“have been waiting about 3 months for my refund of almost £700.”
Returned dress months ago but refund was never issued.
“I have never received a refund, despite calling Peruvian Connection three times.”
Over ten weeks waiting for confirmed return refund with evasive responses.
“I've been waiting over 10 weeks now for a significant refund”
Customer alleges months-long refund problems and deceptive practices.
“BUYER BEWARE! THIS COMPANY WILL DEFRAUD YOU.”
Company shares customer data and sends hard-to-cancel printed catalogues.
“Beware this company shares your data”
Representative Shamara provided professional, polite, and helpful service.
“She was professional and very polite, and extremely helpful”
Customer could not complete purchase due to repeated card/payment errors.
“something has gone wrong' every time.”
Shamara was friendly, professional, and knowledgeable about products.
“Shamara was friendly, professional, helpful and polite.”
Shamara provided helpful information during the sales interaction.
“Shamara was helpful and gave me some good information.”
Shamara helped add to the order and provided great service.
“Thank you, Shamara, for helping me add to my order!”
Brandi proactively applied a better discount and aided the purchase.
“she gave me an even better discount than I would have had.”
Shamara Wright helped place the order and apologized for in-store treatment.
“Shamara Wright was absolutely the best.”
Wool garments pilled and degraded in storage, disappointing quality.
“they had all begun to pill.”
Shamara provided outstanding assistance and accessory advice.
“She knew exactly what I wanted”
Shamar corrected the order and provided reliable help.
“did a very good job in helping me get my order in and corrected.”
Shamara resolved ordering issues and helped re-register the customer.
“Shamara was fantastic!”
Sweater arrived promptly and was beautifully made and soft.
“It’s super soft , beautifully made and even nicer than in the photos .”
Order had no confirmation and customer service provided poor stock communication.
“I didn't receive any confirmation email”
Material thinned and pilled after few wears; customer service unresponsive.
“started piling after only two wears.”
Longtime customer awaits six months without refund and poor service.
“I am yet to receive a refund.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Peruvian Connection is a U.S.-based apparel retailer that sells women's clothing and accessories through an online store, catalogs, and customer support channels. The brand is associated with higher-end knitwear and seasonal collections and operates direct-to-consumer sales with phone and online ordering options. Consumers researching Peruvian Connection commonly look for information about product quality, returns, shipping, and customer service performance.