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We Collect & Analyze Reviews

Peruvian Connection
Experiences & Reviews

Peruvian Connection is a U.S.-based apparel retailer that sells women's clothing and accessories through an online store, catalogs, and customer support channels. The brand is associated with higher-end knitwear and seasonal collections and operates direct-to-consumer sales with phone and online ordering options. Consumers researching Peruvian Connection commonly look for information about product quality, returns, shipping, and customer service performance.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 57%
Latest Review 12d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Customer-service experiences are split: many reviewers praise individual agents for resolving issues, while multiple reviews describe long, unresolved refund and return problems.

Share of mentions
25%
Mixed
💰

Value for money

Very few reviews directly address value; those that do report lost or partial refunds and concerns about high prices and under-refunds.

Share of mentions
4%
Weak
⚡

User experience

Site and ordering experiences vary: several customers report helpful phone support and prompt delivery, while others report payment failures and missing confirmations.

Share of mentions
7%
Mixed
🔧

Product quality

Product reports are mixed: some customers describe well-made, attractive garments, while others report fabric thinning and pilling after limited wear.

Share of mentions
9%
Mixed
📞

Communication

Communication reports diverge: many reviewers praise responsive representatives, but a similar number describe evasive replies, poor call quality, and unwanted catalogs.

Share of mentions
25%
Mixed
⭐

Overall experience

Overall impressions are divided: multiple reviewers recommend the brand for products and service, while many others report unresolved refunds and declining consistency.

Share of mentions
30%
Mixed

View all 21 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

R
Ruth
trustpilot.com Oct 01, 2025

have been waiting about 3 months for my…

have been waiting about 3 months for my refund of almost £700. Initially I was 'blocked' from returning the items, the excuse being their systems were...

J
Jude Parkes
trustpilot.com Oct 01, 2025

This company does not refund when you send items back.

I ordered a dress four months ago. It wasn’t suitable so I returned it for a refund. I have never received a refund, despite calling Peruvian Connecti...

J
Jadzia
trustpilot.com Oct 01, 2025

I've been waiting over 10 weeks now for…

I've been waiting over 10 weeks now for a significant refund for item they've confirmed they've received back. Evasive and no confirmation of when I'l...

J
Jane Schumacher
trustpilot.com Oct 01, 2025

BUYER BEWARE

BUYER BEWARE! THIS COMPANY WILL DEFRAUD YOU. I ordered two items from this company and they were too large and it took months and many phone calls and...

Q
Quince
trustpilot.com Oct 01, 2025

Beware this company shares your data…

Beware this company shares your data and you will receive...

S
Sharon Hilgers
trustpilot.com Oct 01, 2025

Shamara, top notch customer service

Shamara, who I spoke with today, January 15th, on the phone went above and beyond to meet my needs with placing an order She was profess...

F
Frances Shaw
trustpilot.com Oct 01, 2025

Hopleess!

Honestly, hopeless!! Am still trying to buy a sweater but they do not want to sell... Have tr...

M
MontanaKitty
trustpilot.com Oct 01, 2025

Shamara was friendly and knowledgeable

Shamara was friendly, professional, helpful and polite. Such a pleasure doing business with customer service agents...

E
Eurocat
trustpilot.com Oct 01, 2025

Helpful Sales agent…

Shamara was helpful and gav...

P
Patricia
trustpilot.com Oct 01, 2025

Much thanks!

Thank you, Shamara, for helping me add to my order! You straightened my purchases...

T
Tony DeFino
trustpilot.com Oct 01, 2025

"Above and beyond" customer service

I was very pleasantly surprised with the level of customer service Brandi provided. I neglected to enter a discount code when buying a dress for my wi...

L
Lorry Redditt
trustpilot.com Oct 01, 2025

Shamara Wright was absolutely the best

Shamara Wright was absolutely the best. She helped me with my order and placed it for me in a s...

K
Kristine Chavez
trustpilot.com Oct 01, 2025

I have to give three stars because the…

I have to give three stars because the pants I've purchased along with a couple of tops have been ok. However, I go along with several of the reviews...

S
Sharon Bingham Wolfolk
trustpilot.com Oct 01, 2025

Shamara was outstanding!!

Shamara was outstanding!!! She is like the little shopper who lives in my head. She kne...

S
Sandra Klindt
trustpilot.com Oct 01, 2025

Shamar’s did a very good job in helping…

Shamar’s did a very good job in helping me get my order in and co...

J
Janet Mcintosh
trustpilot.com Oct 01, 2025

Shamara

Shamara was fantastic! I had not been able to order on line ( new system), so I called the order line. Shamara not o...

I
Imelda Galvin
trustpilot.com Oct 01, 2025

Great service and great quality

I bought a sweater and it arrived very promptly , was beautifully packed and absolut...

J
John B.
trustpilot.com Oct 01, 2025

VERY POOR

I ordered a long sleeve top for my wife as a Xmas gift on 20/11/23. I didn't receive any confirmation email so had no reference to use in any follow u...

M
Maia Marie Calloway
trustpilot.com Oct 01, 2025

I am so sad about what has happed to…

I am so sad about what has happed to Peruvian Connection. Every year, their material gets thinner and thinner. I bought a Waffle Henley from them and...

R
Rosamund Bowles
trustpilot.com Oct 01, 2025

Absolutely dreadful

If I could give it no stars I would. I have been a very good customer of this company for around 15 years. When they had the UK office, the service wa...

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Conclusion

Reviews show a clear split between customers who experience knowledgeable, helpful service (several name specific agents who resolved orders or applied discounts) and customers who report serious post-sale problems. A substantial subset of reviews describe long delays or failures in processing refunds, sometimes involving large sums and tracked returns. Product comments vary: some buyers praise craftsmanship and prompt delivery, while others report pilling and thinner fabrics after limited wear. If you consider purchasing, keep shipment and return tracking, review the stated return policy, and document communications; consider contacting named representatives or escalating through your bank if refunds are delayed.