This single review reports multiple issues: damaged packaging on arrival, studs that fell out within a week during normal use, and an unsatisfactory staff response to a refund request. For shoppers, inspect jewelry immediately on receipt and test fit before extended wear; take photos of packaging and items if damaged. Check the store’s refund and return policies and ask staff about protection and packaging for small items like studs. If product durability or staff responsiveness is a priority, compare reviews and policies across nearby retailers before purchasing or booking a piercing.
Examples from available reviews (Aug 2021 – Feb 2026).
Studs arrived damaged, fell out after a week, staff were rude.
“they fell out on the street.”
Reviewer reports staff were rude and unhelpful when asked for a refund after receiving damaged studs.
Customer says studs arrived damaged and then fell out within a week of normal wear, suggesting poor perceived value.
Ordering and receipt criticized: poor packaging and damaged items on arrival, with product failure during routine use.
Studs described as crushed and unprotected in shipment; customer reports they fell out within a week of wearing.
Customer attempted to request a refund but encountered an allegedly rude and unhelpful staff response.
Reviewer expresses clear disappointment and states they will not recommend the store following product and service issues.
For each review, the core experience based on original source reviews.
Sources: yelp.com (20) · Sitejabber (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Cartilage piercing became infected and required urgent care.
“Please, for the love of your ears, do NOT get your cartilage pierced here.”
Staff were uncaring and unhelpful to the customer.
“Girls standing there were worst customer service I've experienced in years!!”
Appointment was confirmed by messages but something went wrong on arrival.
“I received serval emails and texts to confirm the appointment, including one the morning of.”
Assumed staff used proper piercing equipment but they used a gun.
“i found out they use a gun”
Store replaced earrings but charged extra for warranty extension.
“I had to pay another $15 to extend the warranty for another year”
Staff were unprepared and asked customers to shop before setup.
“We arrived at 10:02am and was asked to go shopping for ten minutes as they hadn't set up yet.”
Sales staff ignored the customer and showed little interest.
“one was busy looking at her phone”
Manager refused to honor a warranty for a broken chain.
“Literally the WORST manager I have ever experienced at any store in my life. Ever.”
One earring broke within three months after purchase.
“Within 3 months one of the pair of earrings broke.”
Staff were gentle, careful, friendly, and comforting during infant piercing.
“My 8 mo old daughter got her ears pierced and the staff was gentle, careful, friendly and very comforting!”
Employee was very nice and helpful for first ear piercing.
“Guillevmc was super nice and very helpful would come here 10/10 first time getting my ears pierced”
Manager and assistant made daughter's first piercing memorable and easy.
“They both were just so sweet and accommodating to kids too.”
Diana provided an affordable, excellent ear piercing experience.
“If there was an Olympics for piercing ears Diana would be a gold medalist.”
Analyssa greeted and assisted professionally and knowledgeably.
“Analyssa was professional, polite and knowledgeable about what I was purchasing!”
Staff greeted warmly and helped find a perfect gift.
“Ladies are amazing they greet you with a smile”
Pierced son's ears with wrong, bright pink earrings and staff were rude.
“DO NOT GET PIERCINGS HERE!! They are rude & careless.”
Kind staff helped without rushing; pleasant shopping experience.
“a very kind lady (maria) was nice enough to show me some things.”
Jessica was patient and gave excellent first ear piercing to child.
“Jessica was the sweetest, most patient, and understanding person to give my 6 year old daughter her very first ear piercing.”
Two days after piercing one earring fell out; they said to come back
“2 days later one falls out...they say come back”
Store automatically added a one-year warranty without informing customer.
“they automatically added a one-year warranty without asking or informing us.”
Staff professionally pierced infant's ears; process was fast and helpful.
“The two woman who helped me were very professional and the whole process was fast.”
Piercing gun used and nose ring failed, company unhelpful.
“They pulled out a piercing gun and proceeded to to the nose ring.”
Booked cartilage piercing but location did not offer that service.
“we were FINALLY told that they do not do cartilage piercing there”
Juliana helped and the customer bought many Christmas gifts.
“I love Juliana because she helped me a lot today!”
Piercings infected and scarred years after procedure, causing problems.
“Got my ear peirced at piercing pagoda 3 years ago and still have infections”
Multiple piercings left one ear deformed and took years to heal.
“My one ear is deformed after having my ears pierced 6 times at once”
Reviewer alleges manager had a battery and criminal threats.
“This is not a safe place for children”
Dejah provided polite, professional service; will return to buy more.
“Dejah Heredia took very good care of me today.”
Appointment specified infant piercing but staff couldn't perform it.
“there was no one who could do an infant ear piercing!”
Returned jewelry and was promised a mailed refund check but never received it.
“they couldn't refund my cash back but rather they would send a check in the mail.”
Only one ordered item shipped and card charge remained pending.
“Only one item sent and emails flooded through that the other items were cancelled.”
Manager at Ridgedale Mall was rude and not customer friendly.
“The new manager is very rude, she is not a people person.”
One item was missing and company delayed resolution with an investigation.
“one item was packaged with out the product.”
Madison did a great job piercing both ears and instilled confidence.
“Madison did a great job on both of my ears!”
Diamonds fell off earrings twice despite returning to shop.
“the Diamond fell off the earring”
Gold bracelet broke within a year and felt poor quality.
“Its thin and didn't even last a year but it was very expensiv.”
Spartacus pierced twins' ears professionally and handled babies well.
“Spartacus did an awesome job with piercing my 6 month old twins ears!”
Haley and Olivia provided dedicated service; customer will return.
“Haley Thorpe & Olivia Radford Helped me and my girls for however long it took.”
‘I ordered studs from this store, but they arrived in a very bad state. They were in a small envelope, which was crushed at one side and ripped open at the other side. And they didn't have any protection around them or anything. They looked like they'd been trampled on by an elephant, peeled off from something bigger and thrown into an envelope to be sold as loose studs. They looked damaged, even before I pierced my ears with them, but it was OK. But after one week of wearing them at most, they fell out on the street. It's not like I had tussled with anyone or anything, just walking down the street and check if there are any messages on my phone. Just normal activities. Never mind, I thought, I'll call the store and ask for a refund. So I asked the staff if they could give me a refund for my damaged studs but she was so rude and unhelpful! I'm so disappointed and will never recommend them!
Website issues and poor customer service made shopping frustrating.
“Not only is this website absolutely garbage, listing items that aren't for sale”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Piercing Pagoda is a U.S.-focused jewelry retailer and mall-kiosk chain that offers fashion jewelry and on-site ear piercing services. Consumers searching reviews typically look for information about product condition, piercing supplies (such as studs), in-person service, and refund or exchange policies. Review summaries help shoppers assess packaging, product durability, and staff interactions before purchasing or booking a piercing.