Reviews Analyzed
1
We Collect & Analyze Reviews
Piercing Pagoda
Experiences & Reviews
Piercing Pagoda is a U.S.-focused jewelry retailer and mall-kiosk chain that offers fashion jewelry and on-site ear piercing services. Consumers searching reviews typically look for information about product condition, piercing supplies (such as studs), in-person service, and refund or exchange policies. Review summaries help shoppers assess packaging, product durability, and staff interactions before purchasing or booking a piercing.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1403d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Reviewer reports staff were rude and unhelpful when asked for a refund after receiving damaged studs.
Share of mentions
Weak
17%
💰
Value for money
Customer says studs arrived damaged and then fell out within a week of normal wear, suggesting poor perceived value.
Share of mentions
Weak
17%
⚡
User experience
Ordering and receipt criticized: poor packaging and damaged items on arrival, with product failure during routine use.
Share of mentions
Weak
17%
🔧
Product quality
Studs described as crushed and unprotected in shipment; customer reports they fell out within a week of wearing.
Share of mentions
Weak
17%
📞
Communication
Customer attempted to request a refund but encountered an allegedly rude and unhelpful staff response.
Share of mentions
Weak
17%
⭐
Overall experience
Reviewer expresses clear disappointment and states they will not recommend the store following product and service issues.
Share of mentions
Weak
15%
Our Independent Methodology
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Studs
"‘I ordered studs from this store, but they arrived in a very bad state. They were in a small envelope, which was crushed at one side and ripped open at the other side. And they didn't have any protection around them or anything. They looked like they'd been trampled on by an elephant, peeled off from something bigger and thrown into an envelope to be sold as loose studs. They looked damaged, even before I pierced my ears with them, but it was OK. But after one week of wearing them at most, they fell out on the street. It's not like I had tussled with anyone or anything, just walking down the street and check if there are any messages on my phone. Just normal activities. Never mind, I thought, I'll call the store and ask for a refund. So I asked the staff if they could give me a refund for my damaged studs but she was so rude and unhelpful! I'm so disappointed and will never recommend them!
"
Lucille
Collected.reviews
Dec 18, 2021
Featured for: overall negative; will not recommend
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Lucille
Collected.reviews
Dec 18, 2021
Studs
‘I ordered studs from this store, but they arrived in a very bad state. They were in a small envelope, which was crushed at one side and ripped open at the other side. And they didn't have any protection around them or anything. They looked like they'd been trampled on by an elephant, peeled off from something bigger and thrown into an envelope to be sold as loose studs. They looked damaged, even before I pierced my ears with them, but it was OK. But after one week of wearing them at most, they fell out on the street. It's not like I had tussled with anyone or anything, just walking down the street and check if there are any messages on my phone. Just normal activities. Never mind, I thought, I'll call the store and ask for a refund. So I asked the staff if they could give me a refund for my damaged studs but she was so rude and unhelpful! I'm so disappointed and will never recommend them!
Conclusion
This single review reports multiple issues: damaged packaging on arrival, studs that fell out within a week during normal use, and an unsatisfactory staff response to a refund request. For shoppers, inspect jewelry immediately on receipt and test fit before extended wear; take photos of packaging and items if damaged. Check the store’s refund and return policies and ask staff about protection and packaging for small items like studs. If product durability or staff responsiveness is a priority, compare reviews and policies across nearby retailers before purchasing or booking a piercing.