Shoppers often describe the site as easy to navigate with a quick checkout. Many mention good prices and products that match expectations. Several reviews point to fulfillment issues and promo discounts that did not apply. Customer support response times range widely across reviews.
Examples from available reviews (Sep 2025 – Mar 2026).
Website was easy to navigate and products priced well.
“Easy to navigate the website.”
Product worked well on thinning hair and performed wonderfully.
“Product works well on my hair.”
Order canceled due to lack of stock after waiting four days.
“it was cancelled because they didn't have any.”
Promised 20% discounts did not apply to the order.
“Neither one of the codes gave me a discount for my order.”
Multiple reviews mention fast shipping and helpful in-store associates. Several describe canceled orders, missing deliveries, and refunds being denied. Some store reviews say staff came across as rude or inattentive during busy periods.
Numerous customers point to competitive prices, frequent deals, and free-shipping offers. Recurring complaints say promo codes or text discounts did not apply, and free gifts cut into the advertised savings. A few reviewers specifically noted the same product priced lower here than with other sellers.
Many reviewers praise the site layout, auto-filled checkout, and the option to order without creating an account. Several also describe smooth online ordering and easy-to-follow store layouts. A smaller number mention in-store stock shortages that stopped purchases.
Multiple comments say the products worked well, added fullness, and met expectations. Some customers reordered larger sizes and stayed happy with the results. Negative notes about strength or fit for their needs show up only rarely.
Several reviews say customer service is email-only and that support did not respond to urgent order problems. Others describe staff replying helpfully and resolving issues. Overall, reviews show uneven channels and response timing.
Many shoppers describe a convenient online experience and products that work well. Repeated problems with fulfillment and discount application drove sharply negative experiences for others. Reviews show a clear divide between smooth purchases and operational breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: March 2026
The website was easy and clear to use.
“Easy and clear”
Easy navigation and good prices, but shipping took several days.
“it took several days before it shipped out”
Ordering process was straightforward and easy.
“Straight forward ordering process.”
Storefront was easy to use and offered a great discount.
“Great discount and easy to use storefront.”
Daughter loved the product and larger bottles were ordered.
“she absolutely loves it.”
Good sale and buying was easy because information was saved.
“Easy to Buy because my info is all loaded in!!”
Promotional 'free gift' can negate advertised percentage discounts.
“It takes away the discount that they are offering”
Found great deals and experienced easy checkout.
“Great deals easy check out”
Placed an order by mistake and received no response.
“immediately contact the company but of course got no response.”
Order hadn't shipped after several days causing disappointment.
“My order still hasn’t shipped.”
Signed up for texts but the promised 20% discount wasn't applied.
“The discount did not get applied.”
I saw the commercial on TV.
“Saw the comecial on tv”
I found a great deal on the site.
“A great deal!!!!”
Customer service only via email; discounts didn't apply and no phone support.
“Customer service only avaible by email.”
Favorite products were available at a great price and ordering was easy.
“Ordering was easy!”
It was easy to get products.
“Easy to get products”
The company's response was very helpful.
“Your response is very helpful”
The customer did not receive the ordered item.
“Did not receive the item”
Product worked well on thinning hair and performed wonderfully.
“Product works well on my hair.”
Website and payment process were easy.
“Easy website and payment”
Liked hair bleach and returned; store had a buy-three-get-one sale.
“They also Have a great sale, buy three get one free.”
Order canceled due to lack of stock after waiting four days.
“it was cancelled because they didn't have any.”
Associate Cortney went above and beyond to resolve a gift card issue.
“She went above and beyond to help me with a situation”
Reviewer experienced rude workers and an employee yelling at a customer.
“Rudest workers.”
Had a problem using a gift card issued after a return.
“I am disappointment regarding a recent issue with a gift card”
Store was busy on Black Friday and associates were hard to find.
“It was sort of hard to find an associate for help today”
Store was aesthetically pleasing with great product displays and selection.
“how aesthetically pleasing the store was”
Debbie provided great, helpful, and friendly customer service.
“Great customer service from Debbie!”
Staff were knowledgeable, helpful, and kind; reviewer plans to return.
“Loved the knowledgeable staff.”
Store smelled good, had wide selection, friendly staff, and parking.
“Smells really good in their store”
Product was too strong after chemo and refund was denied.
“product was to strong for my hair Post-Chemo.”
Staff warmly welcomed me and tried to help me feel beautiful.
“I was very warmly welcomed to Planet Beauty every time I stopped by.”
Store is regularly out of stock on the products I buy.
“they're out of stock regularly on products I buy.”
Store offers new holiday kits and carries the full Pureology line.
“We also carry the entire pureology line!”
Employees followed me around and prices weren't displayed, making shopping uncomfortable.
“Associates here are awkward for following us with every step we take.”
Product added fullness to my hair and met my expectation.
“My hair has fullness.”
Found great deals and experienced very fast service.
“Always great deals and very fast service”
Received excellent service, timely shipping, and accurate product description.
“Excellent service and timely shipping.”
Website was easy to navigate and products priced well.
“Easy to navigate the website.”
The buying experience was efficient and straightforward.
“The buying experience was efficient and straightforward.for”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Beauty is a U.S. retailer selling hair care, skin care, and makeup in physical stores and online. It offers in-store customer service and digital support channels. Shoppers can buy branded beauty products, use gift cards, and make in-person returns under store policy. The website lists products and supports checkout for remote orders.