Reviews Analyzed
21
We Collect & Analyze Reviews
Planet Beauty
Experiences & Reviews
Planet Beauty operates as an online beauty retailer offering haircare, skincare and cosmetic products from multiple brands. The site lists branded items, runs periodic promotions and ships orders to customers. People researching Planet Beauty typically compare pricing, delivery speed, website usability and product availability.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
29d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Mixed reports on customer service: several reviewers praise fast, helpful service; a few report order errors and cancellation problems.
Share of mentions
Mixed
6%
💰
Value for money
Most reviewers report competitive pricing, frequent discounts and good deals; a small number reported discount codes or promotions failing.
Share of mentions
Strong
23%
⚡
User experience
Website and checkout are repeatedly described as easy and straightforward, with smooth search, autofill and guest-order options mentioned.
Share of mentions
Strong
21%
🔧
Product quality
Products are generally reported as arriving intact and as described; several reviewers cited positive product results or expected performance.
Share of mentions
Strong
15%
📞
Communication
Shipping and delivery are often described as fast and reliable; a minority report misleading promo communication or issues with codes and updates.
Share of mentions
Mixed
17%
⭐
Overall experience
Overall experiences trend positive: reviewers highlight selection, pricing and delivery, though isolated fulfillment or promotion problems appear.
Share of mentions
Strong
17%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
Planet Beauty: High-Quality Products at Affordable Prices
"I recently had the pleasure of trying out Planet Beauty and I must say, I am thoroughly impressed. The online store offers an incredible selection of beauty products from some of the most popular brands in the world. From hair care to skincare to makeup, they have it all. One thing that stood out to me was their amazing deals on beauty products. By signing up for their email list, you can get up to 50% off all your beauty needs! That's a deal that's hard to beat. When placing my order, I found the website easy to navigate and user-friendly. Shipping was prompt and my items arrived right on time as promised. The quality of the products themselves is remarkable - I noticed a significant improvement in my skin after using some new skincare items. And their makeup selection is top-notch with a range of shades and formulas for any preferences! Overall, I highly recommend checking out Planet Beauty if you're looking for high-quality beauty products at affordable prices. With such a wide variety available on their online store, there's something for everyone."
Emory McCullough
Collected.reviews
Jun 20, 2022
Featured for: Detailed: product, UX, pricing, shipping
20% discounts DO NOT WORK
"I was offered two 20% discounts-One for downloading the app and the other for signing up for texts...."
Kathy G
Trustpilot
Oct 01, 2025
Featured for: Complaint: discount codes failed
Speedy shipping
"Speedy shipping, product..."
Barbara Kendall
Trustpilot
Oct 01, 2025
Featured for: Positive: speedy shipping, intact product
I need to cancel this order Order…
"I need to cancel this order Order #496853 conf..."
edwin vale
Trustpilot
Oct 01, 2025
Featured for: Complaint: wrong product, cancellation request
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Carol B
trustpilot.com
Oct 01, 2025
My hair has fullness.
My hair has fullness. It’...
S
SANDRA L BRETZ
trustpilot.com
Oct 01, 2025
Hairdryer and Redken Shampoo
Always great deals a...
M
Mary Bess Corbin
trustpilot.com
Oct 01, 2025
Excellent service and timely shipping
Excellent service and timely shipping. Pr...
P
Pauline
trustpilot.com
Oct 01, 2025
Great company
Great company. Easy to navigate the we...
H
Harry
trustpilot.com
Oct 01, 2025
The buying experience was efficient and…
The buying experience was eff...
K
Kathy G
trustpilot.com
Oct 01, 2025
20% discounts DO NOT WORK
I was offered two 20% discounts-One for downloading the app and the other for signing up for texts....
S
Sharon Tillman
trustpilot.com
Oct 01, 2025
Your website was very easy to navigate.
Your website was ve...
D
Dana Harris
trustpilot.com
Oct 01, 2025
Very happy with shopping at the store…
Very happy with shopping at the store found...
j
jacqueline williamS
trustpilot.com
Oct 01, 2025
Everything was easy today order.
Everything was e...
B
Barbara Kendall
trustpilot.com
Oct 01, 2025
Speedy shipping
Speedy shipping, product...
P
Penny Lucero
trustpilot.com
Oct 01, 2025
So far they have been great
So far they have been great. They were $5 less than anywhere else that I could...
M
M Hardee
trustpilot.com
Oct 01, 2025
Fast delivery and great prices
Fast delivery a...
J
JT
trustpilot.com
Oct 01, 2025
Great Supplier
Ease of online order and very good prices on my favorite...
S
SG
trustpilot.com
Oct 01, 2025
They had the product I was looking for
They had the product I was looking for. Cos...
K
Kathy SJ
trustpilot.com
Oct 01, 2025
Easy to order and a good price
Easy to order a...
J
Josh
trustpilot.com
Oct 01, 2025
Good selection
Good selection. Wish there was a larger selection of product based on the brand....
H
Heather Orozco
trustpilot.com
Oct 01, 2025
Pricing
Pricing. Free shipping. Discounts on...
e
edwin vale
trustpilot.com
Oct 01, 2025
I need to cancel this order Order…
I need to cancel this order Order #496853 conf...
t
theresa bruno
trustpilot.com
Oct 01, 2025
easy to order
easy to order can ord...
D
David McDaniel
trustpilot.com
Oct 01, 2025
It was easy Peezy everything was auto…
It was easy Peezy everything was auto filled for me, and I was able to shop with a breeze however, I do need like an oil or something to put on...
Conclusion
Customer feedback for Planet Beauty is largely positive on ease of use, pricing and delivery: many reviewers call the website easy to navigate, note competitive prices and report fast shipping. Product reports are mostly favorable, with some customers mentioning noticeable results or items arriving intact. However, there are isolated complaints about promotions (discount codes not applying) and fulfillment errors (receiving wrong items or needing cancellations). Consumers should verify promo codes at checkout, confirm order details before submitting, and keep shipment tracking handy; contacting customer support promptly is advisable if an order problem arises.