Shoppers often describe the site as easy to navigate with a quick checkout. Many mention good prices and products that match expectations. Several reviews point to fulfillment issues and promo discounts that did not apply. Customer support response times range widely across reviews.
Examples from available reviews (Sep 2025 – Mar 2026).
Website was easy to navigate and products priced well.
“Easy to navigate the website.”
Product worked well on thinning hair and performed wonderfully.
“Product works well on my hair.”
Order canceled due to lack of stock after waiting four days.
“it was cancelled because they didn't have any.”
Promised 20% discounts did not apply to the order.
“Neither one of the codes gave me a discount for my order.”
Multiple reviews mention fast shipping and helpful in-store associates. Several describe canceled orders, missing deliveries, and refunds being denied. Some store reviews say staff came across as rude or inattentive during busy periods.
Numerous customers point to competitive prices, frequent deals, and free-shipping offers. Recurring complaints say promo codes or text discounts did not apply, and free gifts cut into the advertised savings. A few reviewers specifically noted the same product priced lower here than with other sellers.
Many reviewers praise the site layout, auto-filled checkout, and the option to order without creating an account. Several also describe smooth online ordering and easy-to-follow store layouts. A smaller number mention in-store stock shortages that stopped purchases.
Multiple comments say the products worked well, added fullness, and met expectations. Some customers reordered larger sizes and stayed happy with the results. Negative notes about strength or fit for their needs show up only rarely.
Several reviews say customer service is email-only and that support did not respond to urgent order problems. Others describe staff replying helpfully and resolving issues. Overall, reviews show uneven channels and response timing.
Many shoppers describe a convenient online experience and products that work well. Repeated problems with fulfillment and discount application drove sharply negative experiences for others. Reviews show a clear divide between smooth purchases and operational breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: March 2026
Promised 20% discounts did not apply to the order.
“Neither one of the codes gave me a discount for my order.”
Website was very easy to navigate.
“Your website was very easy to navigate.”
Found desired item in-store easily without problems.
“found what I was looking for easy with no problems.”
Everything was easy for my order today.
“Everything was easy today order.”
Shipping was speedy and the product arrived intact.
“Speedy shipping, product was intact when received.”
They were five dollars cheaper than other sellers I found.
“They were $5 less than anywhere else that I could find the product that I was looking for.”
Delivery was fast and prices were great.
“Fast delivery and great prices”
Online ordering was easy and prices were good.
“Ease of online order and very good prices on my favorite shampoo & conditioner.”
They had the product I wanted and the cost was good.
“They had the product I was looking for.”
Ordering was easy and the price was good.
“Easy to order and a good price”
Good product selection, installment payments available, would recommend.
“Good selection.”
Pricing was good with free shipping and regular discounts.
“Free shipping.”
Received the wrong product and needed to cancel the confirmed order.
“I need to cancel this order Order #496853 confirmed.”
Ordering was easy and did not require an account.
“easy to order can order without an account”
Checkout auto-filled and shopping was easy; reviewer asked for product suggestions.
“everything was auto filled for me”
Returned unopened items next morning but was told only store credit.
“they don't issue refunds, only store credit (even for unused”
Store was closed during its posted Saturday hours at 5pm.
“they are not open during their posted hours.”
Savannah was very helpful and made this my preferred beauty store.
“Savannah was so helpful and wonderful!”
They saw us early, delivered requested looks, and were professional.
“Super professional and nice ladies.”
Good curly product selection but marked up prices and staff not personable.
“Great selection of curly hair products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Beauty is a U.S. retailer selling hair care, skin care, and makeup in physical stores and online. It offers in-store customer service and digital support channels. Shoppers can buy branded beauty products, use gift cards, and make in-person returns under store policy. The website lists products and supports checkout for remote orders.