Customer feedback for Planet Beauty is largely positive on ease of use, pricing and delivery: many reviewers call the website easy to navigate, note competitive prices and report fast shipping. Product reports are mostly favorable, with some customers mentioning noticeable results or items arriving intact. However, there are isolated complaints about promotions (discount codes not applying) and fulfillment errors (receiving wrong items or needing cancellations). Consumers should verify promo codes at checkout, confirm order details before submitting, and keep shipment tracking handy; contacting customer support promptly is advisable if an order problem arises.
Examples from available reviews (Sep 2025 – Feb 2026).
Promised 20% discounts did not apply to the order.
“Neither one of the codes gave me a discount for my order.”
Shipping was speedy and the product arrived intact.
“Speedy shipping, product was intact when received.”
Received the wrong product and needed to cancel the confirmed order.
“I need to cancel this order Order #496853 confirmed.”
Mixed reports on customer service: several reviewers praise fast, helpful service; a few report order errors and cancellation problems.
Most reviewers report competitive pricing, frequent discounts and good deals; a small number reported discount codes or promotions failing.
Website and checkout are repeatedly described as easy and straightforward, with smooth search, autofill and guest-order options mentioned.
Products are generally reported as arriving intact and as described; several reviewers cited positive product results or expected performance.
Shipping and delivery are often described as fast and reliable; a minority report misleading promo communication or issues with codes and updates.
Overall experiences trend positive: reviewers highlight selection, pricing and delivery, though isolated fulfillment or promotion problems appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: February 2026
Promised 20% discounts did not apply to the order.
“Neither one of the codes gave me a discount for my order.”
Website was very easy to navigate.
“Your website was very easy to navigate.”
Found desired item in-store easily without problems.
“found what I was looking for easy with no problems.”
Everything was easy for my order today.
“Everything was easy today order.”
Shipping was speedy and the product arrived intact.
“Speedy shipping, product was intact when received.”
They were five dollars cheaper than other sellers I found.
“They were $5 less than anywhere else that I could find the product that I was looking for.”
Delivery was fast and prices were great.
“Fast delivery and great prices”
Online ordering was easy and prices were good.
“Ease of online order and very good prices on my favorite shampoo & conditioner.”
They had the product I wanted and the cost was good.
“They had the product I was looking for.”
Ordering was easy and the price was good.
“Easy to order and a good price”
Good product selection, installment payments available, would recommend.
“Good selection.”
Pricing was good with free shipping and regular discounts.
“Free shipping.”
Received the wrong product and needed to cancel the confirmed order.
“I need to cancel this order Order #496853 confirmed.”
Ordering was easy and did not require an account.
“easy to order can order without an account”
Checkout auto-filled and shopping was easy; reviewer asked for product suggestions.
“everything was auto filled for me”
Returned unopened items next morning but was told only store credit.
“they don't issue refunds, only store credit (even for unused”
Store was closed during its posted Saturday hours at 5pm.
“they are not open during their posted hours.”
Savannah was very helpful and made this my preferred beauty store.
“Savannah was so helpful and wonderful!”
They saw us early, delivered requested looks, and were professional.
“Super professional and nice ladies.”
Good curly product selection but marked up prices and staff not personable.
“Great selection of curly hair products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Beauty operates as an online beauty retailer offering haircare, skincare and cosmetic products from multiple brands. The site lists branded items, runs periodic promotions and ships orders to customers. People researching Planet Beauty typically compare pricing, delivery speed, website usability and product availability.