Customer feedback for Planet Beauty is largely positive on ease of use, pricing and delivery: many reviewers call the website easy to navigate, note competitive prices and report fast shipping. Product reports are mostly favorable, with some customers mentioning noticeable results or items arriving intact. However, there are isolated complaints about promotions (discount codes not applying) and fulfillment errors (receiving wrong items or needing cancellations). Consumers should verify promo codes at checkout, confirm order details before submitting, and keep shipment tracking handy; contacting customer support promptly is advisable if an order problem arises.
Examples from available reviews (Sep 2025 – Feb 2026).
Promised 20% discounts did not apply to the order.
“Neither one of the codes gave me a discount for my order.”
Shipping was speedy and the product arrived intact.
“Speedy shipping, product was intact when received.”
Received the wrong product and needed to cancel the confirmed order.
“I need to cancel this order Order #496853 confirmed.”
Mixed reports on customer service: several reviewers praise fast, helpful service; a few report order errors and cancellation problems.
Most reviewers report competitive pricing, frequent discounts and good deals; a small number reported discount codes or promotions failing.
Website and checkout are repeatedly described as easy and straightforward, with smooth search, autofill and guest-order options mentioned.
Products are generally reported as arriving intact and as described; several reviewers cited positive product results or expected performance.
Shipping and delivery are often described as fast and reliable; a minority report misleading promo communication or issues with codes and updates.
Overall experiences trend positive: reviewers highlight selection, pricing and delivery, though isolated fulfillment or promotion problems appear.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · Quotes shortened · As of: February 2026
The website was easy and clear to use.
“Easy and clear”
Easy navigation and good prices, but shipping took several days.
“it took several days before it shipped out”
Ordering process was straightforward and easy.
“Straight forward ordering process.”
Storefront was easy to use and offered a great discount.
“Great discount and easy to use storefront.”
Daughter loved the product and larger bottles were ordered.
“she absolutely loves it.”
Good sale and buying was easy because information was saved.
“Easy to Buy because my info is all loaded in!!”
Promotional 'free gift' can negate advertised percentage discounts.
“It takes away the discount that they are offering”
Found great deals and experienced easy checkout.
“Great deals easy check out”
Placed an order by mistake and received no response.
“immediately contact the company but of course got no response.”
Order hadn't shipped after several days causing disappointment.
“My order still hasn’t shipped.”
Signed up for texts but the promised 20% discount wasn't applied.
“The discount did not get applied.”
I saw the commercial on TV.
“Saw the comecial on tv”
I found a great deal on the site.
“A great deal!!!!”
Customer service only via email; discounts didn't apply and no phone support.
“Customer service only avaible by email.”
Favorite products were available at a great price and ordering was easy.
“Ordering was easy!”
It was easy to get products.
“Easy to get products”
The company's response was very helpful.
“Your response is very helpful”
The customer did not receive the ordered item.
“Did not receive the item”
Product worked well on thinning hair and performed wonderfully.
“Product works well on my hair.”
Website and payment process were easy.
“Easy website and payment”
Liked hair bleach and returned; store had a buy-three-get-one sale.
“They also Have a great sale, buy three get one free.”
Order canceled due to lack of stock after waiting four days.
“it was cancelled because they didn't have any.”
Associate Cortney went above and beyond to resolve a gift card issue.
“She went above and beyond to help me with a situation”
Reviewer experienced rude workers and an employee yelling at a customer.
“Rudest workers.”
Had a problem using a gift card issued after a return.
“I am disappointment regarding a recent issue with a gift card”
Store was busy on Black Friday and associates were hard to find.
“It was sort of hard to find an associate for help today”
Store was aesthetically pleasing with great product displays and selection.
“how aesthetically pleasing the store was”
Debbie provided great, helpful, and friendly customer service.
“Great customer service from Debbie!”
Staff were knowledgeable, helpful, and kind; reviewer plans to return.
“Loved the knowledgeable staff.”
Store smelled good, had wide selection, friendly staff, and parking.
“Smells really good in their store”
Product was too strong after chemo and refund was denied.
“product was to strong for my hair Post-Chemo.”
Staff warmly welcomed me and tried to help me feel beautiful.
“I was very warmly welcomed to Planet Beauty every time I stopped by.”
Store is regularly out of stock on the products I buy.
“they're out of stock regularly on products I buy.”
Store offers new holiday kits and carries the full Pureology line.
“We also carry the entire pureology line!”
Employees followed me around and prices weren't displayed, making shopping uncomfortable.
“Associates here are awkward for following us with every step we take.”
Product added fullness to my hair and met my expectation.
“My hair has fullness.”
Found great deals and experienced very fast service.
“Always great deals and very fast service”
Received excellent service, timely shipping, and accurate product description.
“Excellent service and timely shipping.”
Website was easy to navigate and products priced well.
“Easy to navigate the website.”
The buying experience was efficient and straightforward.
“The buying experience was efficient and straightforward.for”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Planet Beauty operates as an online beauty retailer offering haircare, skincare and cosmetic products from multiple brands. The site lists branded items, runs periodic promotions and ships orders to customers. People researching Planet Beauty typically compare pricing, delivery speed, website usability and product availability.