Reviews Analyzed
21
We Collect & Analyze Reviews
Planet Cyclery
Experiences & Reviews
Planet Cyclery is a specialty retailer of bicycle parts, components and accessories that serves consumer cyclists. It operates product listings, order processing, shipping and a customer support channel for returns and questions. People searching reviews typically check shipping speed, item condition, accuracy of product listings and the returns process.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
15d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers report fast shipping, helpful returns and in-person support. A small number report delayed or missing deliveries and shipping problems.
Share of mentions
Strong
23%
💰
Value for money
Multiple reviewers describe competitive pricing, good deals and fair prices for parts and accessories; no systematic complaints about cost.
Share of mentions
Strong
8%
⚡
User experience
Customers describe straightforward transactions, easy ordering and smooth return handling; a few reviews are brief or neutral about the experience.
Share of mentions
Strong
12%
🔧
Product quality
Many buyers report parts that fit and match descriptions; a minority report damaged, musty, or incomplete items and at least one mis-described kit.
Share of mentions
Strong
13%
📞
Communication
Reviewers frequently note helpful staff and responsive answers to product questions; a small number allege misleading listings or poor shipping claims.
Share of mentions
Strong
8%
⭐
Overall experience
Overall sentiment is positive: most reviewers report repeat purchases and satisfaction, with isolated negative experiences about delivery or item condition.
Share of mentions
Strong
35%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Cable Guide
"I have ordered from Planet Cyclery several times and have never been disappointed. I have ordered tires, tubes, and other cycling gear. Everything has always arrived promptly and the quality of the products are top notch. My recent was a cable guide and I am very impressed. The shipping was very fast and the item was in perfect condition when I received it. I was appreciative of the fast service as I was in the middle of a project and needed the part as soon as possible. I had some questions about a product and they were more than happy to answer my questions and provide me with the information I needed to make an informed decision. I'm a happy customer!
"
Gerry Boaz
Collected.reviews
Nov 21, 2021
Featured for: Detailed praise shipping and service
Easy to work with
"I ordered something that did not for. They accepted the return an..."
BigWinw
Trustpilot
Oct 01, 2025
Featured for: Return handled smoothly
Their reviews are all falsified
"Their reviews are all falsified. Along with their shipping claim. Took 10 days to receive. I ordered the Stealthamajig "KIT" which clearly display..."
FNU LNU
Trustpilot
Oct 01, 2025
Featured for: Alleges misrepresented kit, delayed shipping
Parts are always as described and…
"Parts are always as described and arrive on time...."
Pat
Trustpilot
Oct 01, 2025
Featured for: Consistent parts as described
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
B
BigWinw
trustpilot.com
Oct 01, 2025
Easy to work with
I ordered something that did not for. They accepted the return an...
N
Noi
trustpilot.com
Oct 01, 2025
Great product
Great product....
K
Kevin H.
trustpilot.com
Oct 01, 2025
Excellent customerService
Planet cycle were very helpful when I need to or...
D
Del in Studio City, CA
trustpilot.com
Oct 01, 2025
Thought I needed to replace tires and I…
Thought I needed to replace tires and I was told all I needed was...
c
customer
trustpilot.com
Oct 01, 2025
Good products
Good products, good service, goo...
P
PhxAz customer
trustpilot.com
Oct 01, 2025
Dope array of bike thangz
Dope. Always check Cambria for stu...
B
Brad Juarros
trustpilot.com
Oct 01, 2025
Good service
...
J
James Knight
trustpilot.com
Oct 01, 2025
Transaction was nice no problem at all
Transaction was nic...
J
James Robertson
trustpilot.com
Oct 01, 2025
Easy...
...
F
FNU LNU
trustpilot.com
Oct 01, 2025
Their reviews are all falsified
Their reviews are all falsified. Along with their shipping claim. Took 10 days to receive. I ordered the Stealthamajig "KIT" which clearly display...
K
Kevin Koshiol
trustpilot.com
Oct 01, 2025
Quick delivery
Quick delivery....
J
James-Stuart Plush
trustpilot.com
Oct 01, 2025
As advertised
The pricing was good. My pedals were shipped in a timely m...
m
michael tomblin
trustpilot.com
Oct 01, 2025
Product delivered in a timely fashion.
Product delivered in a tim...
E
Elvis Yarbrough
trustpilot.com
Oct 01, 2025
its was good
its was good, don't remembe...
M
Mick
trustpilot.com
Oct 01, 2025
Another good experience with Planet…
Another good experience with Planet Cylery. Shipped fast a...
P
Pat
trustpilot.com
Oct 01, 2025
Parts are always as described and…
Parts are always as described and arrive on time....
G
Greg Lange
trustpilot.com
Oct 01, 2025
Right shoes, but they smell terrible
The shoes are exactly what I wanted; however the box and shoes smell musty, like they were stored in a da...
J
Jacqueline Ballester
trustpilot.com
Oct 01, 2025
I have not received the package.
I have not rece...
S
Sean Clancy
trustpilot.com
Oct 01, 2025
Great
Great, pleased eit...
Z
Zach Bailey
trustpilot.com
Oct 01, 2025
Pretty sure I've stopped in there by…
Pretty sure I've stopped in there by chance, and was happy to take your last two ET's off of your hands. Base/side of the valve gave out...
Conclusion
Reviewers most often praise Planet Cyclery for fast shipping, accurate product descriptions and helpful return support. Many comments highlight competitive pricing and parts that fit as expected. However, there are isolated negative reports: a review alleging a mis‑described kit and late delivery (tp_68d474...) and a report of musty item condition (tp_68d189516f7cb0342eb29ccb). If you consider buying, check product images and descriptions carefully and review the store’s return policy; contact customer support promptly if items arrive damaged or incomplete.