Reviews Analyzed
30
We Collect & Analyze Reviews
Portable Hookahs
Experiences & Reviews
Portable Hookahs is an online retail brand associated with portable vaporizers, accessories and related hardware. Consumers often look for its reviews to evaluate product authenticity, shipping reliability, customer support and after‑sales handling. This summary is intended to help shoppers find consolidated review insights about ordering, delivery, product condition, and customer service experiences.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
97d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Most reviewers highlight helpful, responsive staff (several name an agent, Phil) and consistent service; one review reports a serious service failure.
Share of mentions
Strong
22%
💰
Value for money
Multiple buyers note competitive prices, discounts or fair pricing on brands like Pax and Storz & Bickel, with no price complaints in sampled reviews.
Share of mentions
Strong
7%
⚡
User experience
A few reviewers describe a smooth online experience and easy checkout, but mentions are limited, so conclusions are tentative.
Share of mentions
Mixed
4%
🔧
Product quality
Many customers report authentic, working products that match descriptions; one detailed complaint describes receiving open, used and defective units.
Share of mentions
Strong
16%
📞
Communication
Frequent reports of fast shipping, tracking updates, phone/text contact and quick email responses; occasional complaint about poor dispute handling.
Share of mentions
Strong
24%
⭐
Overall experience
Overall impressions are positive: repeat purchases, recommendations and trust are common, though a single strongly negative review affected some buyers.
Share of mentions
Strong
28%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 30 verified reviews (November 2021 – October 2025).
STAY AWAY, RUN, Seriously.
"RUN! I'd give zero stars if I could. This company sent me an open boxed, defective unit and then replaced it with a unit that had burnt flower and oil..."
Rusty Shackleford
External Source
Dec 03, 2024
Featured for: Defective unit; poor resolution
Amazing Customer Service!
"I placed an order on their website, but what I bought was unfortunately out of stock. From that point on, however, I received some of the best custome..."
Mark Nierle
External Source
Sep 19, 2023
Featured for: Positive: excellent resolution and support
Fast Shipping & No Hassles
"This was my first time ordering from PortableHookahs.com and everything went super smooth. Checkout was easy, th..."
Natalie Warren
External Source
Jun 20, 2025
Featured for: Positive: smooth checkout, fast shipping
Puffco peak / discount
"My puffco peak was shipped and delivered quickly. The product is an official pu..."
Tyler Weaver
External Source
Aug 18, 2023
Featured for: Official product, discount, helpful staff
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 30 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (10) · Quotes shortened · As of: October 2025
J
Josiel Bonilla
External Source
Jul 24, 2025
Great customer service and fast…
Great customer service and fast shi...
N
Natalie Warren
External Source
Jun 20, 2025
Fast Shipping & No Hassles
This was my first time ordering from PortableHookahs.com and everything went super smooth. Checkout was easy, th...
R
Ronan Whitlock
External Source
Jun 19, 2025
Trustworthy and discreet
Some vape sites feel sketchy, but PortableHookahs.com was the opposite. Everything was se...
A
Azariah Quinn
External Source
Jun 18, 2025
Found My New Go-To ShopContent
Found My New Go-To ShopContent: Honestly shocked at how smooth the whole experience was. From browsing to checkout...
E
Elowen Lyra
External Source
Jun 18, 2025
No Nonsense,Just Good Business
I’ve ordered from Portable Hookahs multiple tim...
S
Street Comander
External Source
Jun 09, 2025
Phil was awesome throughout the whole…
Phil was awesome throughout the whole process. Really just helped me out and communicate with me through the text...
M
Mary Poppins
External Source
Jun 05, 2025
Portable Hookahs helped me find the right vaporizer
Portable Hookahs helped me find the right vaporizer and also went out of their way to call me to let me know when the produc...
M
Mitch
External Source
Dec 12, 2024
Same day shipping!
Couldn’t have asked for a better experience. I received a tracking number the same mornin...
R
Rusty Shackleford
External Source
Dec 03, 2024
STAY AWAY, RUN, Seriously.
RUN! I'd give zero stars if I could. This company sent me an open boxed, defective unit and then replaced it with a unit that had burnt flower and oil...
L
Larry
External Source
Oct 24, 2024
Top-notch service and the vape performs…
Top-notch service and the vape performs be...
G
George Jones
External Source
Mar 05, 2024
This here Company is the fastest…
This here Company is the fastest shipping I have ever seen before… I ordered the Venty on Monday afternoon and it was in my hands...
D
Daniel
External Source
Feb 27, 2024
I never worked with this company and…
I never worked with this company and was leery about trusting online with all the times I have been ripped off. I called and Phil was quick to get bac...
D
Dabadoo
External Source
Jan 29, 2024
Customer service beyond expectations
Customer service beyond expectations! Amazing communication...
R
Ricky Ekstrand
External Source
Nov 29, 2023
Great product
Great product, fast shipping, and fast to email me...
S
Shawn Lasater
External Source
Nov 09, 2023
USPS Delivered to wrong address
I ordered a puffco peak pro and USPS delivered to the wrong address and wasn't much help. I reached out to PortableHookahs.com via email and they prov...
M
Mark Nierle
External Source
Sep 19, 2023
Amazing Customer Service!
I placed an order on their website, but what I bought was unfortunately out of stock. From that point on, however, I received some of the best custome...
c
customer
External Source
Aug 18, 2023
Great Service
Great service and excellent products at a fair pric...
T
Tyler Weaver
External Source
Aug 18, 2023
Puffco peak / discount
My puffco peak was shipped and delivered quickly. The product is an official pu...
H
Hannah Brewer
External Source
Aug 14, 2023
Wonderful customer service
Wonderful customer service, responded quickly to my emails. I bought my product and it was already to me 2...
J
Jennifer Benefiel
External Source
Jun 30, 2023
Best prices & quick shipping!
Besides being the best price on the market for the Storz & Bickel Classic Volcano Vaporizer, they ship super quick, as well. BONUS: My cat is thrilled...
Conclusion
Review content indicates most customers experience fast, tracked shipping, prompt communication and helpful customer service—several cite direct phone or text contact. Many buyers report receiving authentic, working vaporizers and value pricing on certain models. However, there is at least one detailed negative report describing an open or used unit and unsatisfactory dispute handling; that incident highlights the importance of checking received items immediately. If you consider buying, inspect products on arrival, verify warranty stickers where applicable, and keep order and shipping records to support any claim.