Most reviewers mention fast delivery, helpful staff, and an easy checkout. Many point to clear guidance by phone and email and say they’ve bought again. A small number report receiving defective or open-box items, plus refunds that were delayed or never arrived. Those complaints stand out against the mostly positive comments on service and shipping.
Examples from available reviews (Jun 2015 – Feb 2026).
Great customer service and fast shipping; will order again.
“Great customer service and fast shipping.”
Quick free shipping, great Pax 3 price, and trustworthy service.
“I got an unbelievable price on a Pax 3”
Phil provided excellent communication via text and phone throughout.
“Phil was awesome throughout the whole process.”
Received open-box defective units and experienced poor customer support handling.
“This company sent me an open boxed, defective unit”
Positive reviews often describe staff stepping in and solving issues one by one. Several mention the team fixing shipping mistakes and sending replacements. A few reports describe refunds that never got resolved and open-box shipments; these cases show up less often but carry weight.
Many customers say prices are competitive, with occasional discounts on brand-name vaporizers. Several note they spent less than they would at local shops. Complaints about value are rare here.
Reviewers regularly mention an easy checkout, discreet packaging, and tracking notices sent the same day. Repeat customers say orders have been handled consistently over time. Few comments focus on problems with the shopping flow in this sample.
Several reviews praise how the devices perform and feel, describing specific models as reliable and enjoyable. Fewer reports mention defective units and a mouthpiece that worked poorly on one model. These issues appear in a minority of reviews, and at least one includes a refund being denied.
Customers often mention quick email replies and helpful phone calls that clear up differences between devices. Multiple reviews name staff members and say the conversations helped guide what they bought. A few mention no response after asking about returns.
Most reviewers describe high satisfaction and say they plan to buy again. The many five-star recommendations contrast sharply with a few one-star accounts focused on defects and refund handling. That gap leaves an overall impression that feels polarized.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Great customer service and fast shipping; will order again.
“Great customer service and fast shipping.”
First-time order was smooth with easy checkout and early delivery.
“Checkout was easy, they kept me updated with shipping”
Secure, discreet package arrived as described and earned my trust.
“Everything was secure, the package was discreet,”
Smooth, seamless shopping experience; now my new go-to site.
“Honestly shocked at how smooth the whole experience was.”
Multiple orders were consistent and reliable every time.
“they’ve been consistent every time.”
Phil provided excellent communication via text and phone throughout.
“Phil was awesome throughout the whole process.”
Staff helped choose a vaporizer, called about delivery, arrived on time.
“Portable Hookahs helped me find the right vaporizer”
Same-day tracking and quick, well-packed, discreet delivery.
“I received a tracking number the same morning I ordered.”
Received open-box defective units and experienced poor customer support handling.
“This company sent me an open boxed, defective unit”
Received open-box defective units and experienced poor customer support handling.
“RUN! I'd give zero stars if I could.”
Excellent service and a high-performing vape; very satisfied.
“Top-notch service and the vape performs beautifully.”
Extremely fast shipping and helpful customer service impressed me.
“This here Company is the fastest shipping I have ever seen before...”
Quick free shipping, great Pax 3 price, and trustworthy service.
“I got an unbelievable price on a Pax 3”
Exceptional communication and follow-up with extremely fast shipping.
“Customer service beyond expectations!”
Great product, fast shipping, and quick email responses to questions.
“Great product, fast shipping, and fast to email me back”
Company resolved a USPS misdelivery using insurance and helped promptly.
“they provided excellent customer service to ensure the package was replaced”
Out-of-stock issue resolved with prompt email replies and a good replacement.
“Amazing Customer Service!”
Good service and quality products offered at fair prices.
“Great service and excellent products at a fair price.”
Official Puffco Peak shipped quickly with a legitimate discount and help.
“The product is an official puffco, the discount is legit”
Responsive customer service, very fast delivery, and product as described.
“Wonderful customer service, responded quickly to my emails.”
Best price for the Volcano with very quick shipping and fun packaging.
“Besides being the best price on the market for the Storz & Bickel Classic Volcano Vaporizer”
What a fantastic company! I rarely give 5 stars, but Portable Hookahs earned it. I needed a dry vaporizer to replace my Mighty which was going to be in repair and immediately I ordered, I received a call from Philip. He explained that I was going to be extended because the unit I ordered was out of stock, but suggested another model and so I went on to purchase the new model suggested. I can't tell you how happy I am with the purchase and the customer service. The price was greatly appreciated and the quality is appreciated even more….I received my order 4 days later from the day I placed the order. I'm very pleased with Portable Hookahs and pleased, as well, with the speed of their shipping service.
Good selection, great prices, and excellent shipping with reliable tracking.
“I feel PortableHookahs' product selection is quite good, prices also great”
Helpful phone support answered questions and explained vaporizer differences well.
“literally learned everything I needed to know about vaporizers in one phone call.”
Very fast delivery that saved money compared to local purchase.
“I ordered my vape on Wednesday and received it today.”
Received a good product at a lower price and no complaints.
“Got a pretty good product at a lower price than my local vape shop.”
Received same-day tracking, a discount, and helpful guidance from staff.
“They sent me tracking the same day I called in and gave me a discount.”
Returned product months ago but company failed to issue refund or respond.
“It has been over 3 months since I sent it back and they still have yet to give me a refund.”
Personal call helped choose the right device and resulted in satisfaction.
“portable hookahs called me after making my order to make sure I chose the right device for my needs.”
Helpful advice, same-day shipping, and quick delivery led to enjoyment.
“This company was extremely helpful with helping me choose and shipping the vape the same day of purchase.”
Found an affordable, sturdy vape that produces tasty vapor and value.
“I found something called an "Easy Vape" on Portable Hookahs for only $99 and with a free grinder on top of that.”
International order arrived in seven business days, faster than expected.
“it arrived within 7 business days to the UK.”
Helpful email guidance resulted in a satisfactory Kanger Subox purchase.
“I contacted portable hookahs by email and they gave me an entire selection based on my needs.”
Received a poor-performing Kind Pen and was denied a refund by staff.
“the kind pen performs poorly, the mouth piece keeps falling off”
Shipped same day and delivered quickly, meeting the holiday deadline.
“They shipped it out the same day and I somehow received it this morning.”
My Ascent device works great and feels like a worthwhile purchase.
“Doesn't get much better than my Ascent.”
Helpful phone assistance explained vaporizer types and ensured fast shipping.
“A gentleman by the name of Phil explained the difference between a conduction and convection vaporizer.”
Personal, friendly service resolved fit issues and provided a free replacement battery.
“The people at PortableHookahs sent me a replacement battery for free!”
Regular customer praises unique products, prompt shipping, and great service.
“They have products that you cant find anywhere else.”
Multiple purchases delivered quickly and the customer remains loyal to the shop.
“This is the third vape I purchased from portable hookahs and this shop always did right by me.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Portable Hookahs is an online retailer selling vaporizers and related accessories. The catalog includes portable and desktop models, replacement parts, glass pieces, chargers, and consumable add-ons. Product pages usually list specs, photos, and SKU details to help shoppers compare options. Customers order through online checkout and can reach the company by the listed phone or email for questions or support.