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We Collect & Analyze Reviews

PrettyLittleThing
Experiences & Reviews

PrettyLittleThing is a UK‑based fast‑fashion e‑commerce retailer targeting young women with trend-led apparel, accessories and footwear. Launched as an online-only brand, it sells via its website and mobile app and ships to multiple international markets, often promoting sales and expedited delivery options. Consumers researching PrettyLittleThing commonly look for sizing guidance, return policies, shipping speeds, and customer‑service responsiveness.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 33%
Latest Review 20d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Many reviews report delivery, return and order‑change problems; a smaller group highlights fast next‑day delivery or helpful agents resolving issues.

Share of mentions
20%
Weak
💰

Value for money

Some customers note good prices and sales, but multiple reviews cite partial refunds, return fees, unusable gift cards and lost funds undermining value.

Share of mentions
13%
Weak
⚡

User experience

Site navigation and quick shipping are praised by some; many others report checkout/payment problems, account access issues, address errors and Afterpay failures.

Share of mentions
22%
Weak
🔧

Product quality

Feedback is mixed: several buyers say items matched descriptions and fit, while others report unrealistic sizing, poor fit, misleading photos or non‑stretch fabrics.

Share of mentions
6%
Mixed
📞

Communication

Numerous reviewers describe unresponsive or repetitive customer‑service contact; a minority call out specific agents who were helpful and courteous.

Share of mentions
19%
Weak
⭐

Overall experience

Overall impressions vary: many customers report unresolved refunds, delays or service breakdowns, while others highlight fast delivery and satisfactory resolution.

Share of mentions
20%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

K
Kaee
trustpilot.com Oct 01, 2025

SHAME ON YOU PLT

I used to LOVE this company. I got my clothes from them almost exclusively for years. They have been very disappointing as of recently. It is IMPOSSIB...

K
Kae Hammerel
trustpilot.com Oct 01, 2025

Insane/unrealistic sizing

I ordered a size 18 pair of cargo pants, hoping to finally have a pair of pants that fit my short stature nicely. The package arrived and I opened it...

N
Nickie Sams
trustpilot.com Oct 01, 2025

I really should have researched here…

I really should have researched here before ordering pants from this place that are two sizes too big. They charge to ship and charge to return for a...

M
Melyssa Bonner
trustpilot.com Oct 01, 2025

Gift card fraud

I purchased a gift card for someone for Christmas and it is not working! I’ve sent several requests for help and instead of providing into assistance...

N
Novee
trustpilot.com Oct 01, 2025

Excellent Company

I love PLT.US and have been shopping with this company for almost four years. I love my clothes I rec...

A
ANA.M.EVERLYN IYOONGZ
trustpilot.com Oct 01, 2025

AFTERPAY NOT ACCESSABLE IN NZ

I've been reading a lot of negative reviews about PLT. It's been 1 year since I reviews the afterpay issue that is not accessable in New Zealand.Pleas...

P
Penelope brown
trustpilot.com Oct 01, 2025

I am sooooooo disappointed in this…

I am sooooooo disappointed in this company. My granddaughter ordered some jeans & they were too big. They were accepted back. Unfortunately the replac...

L
Leigh petersen
trustpilot.com Oct 01, 2025

I ordered a top 4 October got…

I ordered a top 4 October got confirmation email saying I would have it on or before 16 October we are now 16 December and no sign of...

T
Thandi Nesbit
trustpilot.com Oct 01, 2025

Davemark was super helpful in helping…

Davemark was super helpful in helping me return my item after...

L
Lilly Garzona
trustpilot.com Oct 01, 2025

I think it’s pretty ridiculous to not…

I think it’s pretty ridiculous to not be able to change the address or cancel an order when the order hasn’t been fulfilled yet. I placed an order on...

M
Ms Fryda Massarini
trustpilot.com Oct 01, 2025

Ordered bikinis

Ordered zebra bikinis, which looked different material on the photo. The bikinis d...

C
CHERYL SELBEE
trustpilot.com Oct 01, 2025

Foysol was exellent

Foysol was exellent. She was courteous, and didn't take long in the initial 3 minute wait. Then she told me I had to wait...

T
Taylor Weasby
trustpilot.com Oct 01, 2025

This is the worst experience ever I…

This is the worst experience ever I spent over a 100 $ my package was sent in 2 different parcel. Both was suppose to be here today October 12 I track...

r
rh
trustpilot.com Oct 01, 2025

My parcel got ‘lost in transit’ by evri…

My parcel got ‘lost in transit’ by evri but as soon as i contacted prettylittlething th...

A
Adele Angel
trustpilot.com Oct 01, 2025

The quickest delivery always from PLT…

The quickest delivery always from PLT put of all the clothing companies On quite a few occasions I've ordered around 8-9pm and they have been deliv...

C
CD Data
trustpilot.com Oct 01, 2025

Returns service is appalling

I placed multiple orders from here & sent my returns back in one package. PLT refunded me for only one order and claimed they didnt receive my other r...

R
Rachel Diyoka
trustpilot.com Oct 01, 2025

So I ordered a dress on the 28th of…

So I ordered a dress on the 28th of July. After how many days until now I still have received my item at all just a message telling me it’s dispatched...

d
doreen murphy
trustpilot.com Oct 01, 2025

POOR CUSTOMER SERVICE!!!

All I need is to return something I can't get into my account despite having requested several times for a re...

J
Jan
trustpilot.com Oct 01, 2025

I would only believe your words if my…

I would only believe your words if my issue is resolved, I have l...

R
R Waters
trustpilot.com Oct 01, 2025

Unauthorized Pending Charge for Item Not Ordered

I had an item in my cart and went to check out, yet I did not submit the order. The item still showed as being in my cart and not submitted, yet I see...

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Conclusion

Reviews show a split picture for PrettyLittleThing. Several customers praise fast shipping, frequent sales and items that match descriptions, but many report problems with returns, refunds, lost or delayed parcels, account and payment issues, and unresponsive support. Multiple reviews describe partial refunds, return fees or unresolved claims—keep proof of postage and refund records when returning items. To reduce risk, check size guides and product photos closely, verify your delivery address at checkout, and confirm available payment options in your country before ordering.